Awesome customer service-answered all of my questions and accommodated special requests while purchasing an ATV. Great family owned business. read more

I'll start off by saying that my dad and I have been visiting Larry's for a couple of years. I've always wanted a Harley and after my brother passed who was a Huge Harley guy, I wanted one. We were drawn to the Veteran Friendly Environment and Cheryls inviting manor. So when it came time to buy a New to me Harley we decided to go to them. When I decided to buy a 2002 Sportster that's when things got more than a little weird. The 14 or 15 year old put in charge of cleaning my bike walked up to me and said the bike was too hot to clean and was trying to get out of cleaning it. Cheryl apologized for the inconvenience and had it washed while we waited a few hours for it to happen. We leave with the bike. A few days later I notice it being sluggish and seemed to misfire. This is my first bike so i wasn't sure what it could be, only that i knew something wasn't right. I Immediately called Larry's to inform them that there must be an issue with it. I was informed by someone working there that the head mechanic would get ahold of me to talk about it. When i was contacted I tried explaining the issue to him. Before I could finish what I was saying I was told I didn't know what I was talking about and that it was fine and was put through the shop. So I let it go for a couple more days until the bike was definitely having a major issue. It was misfiring, back firing, and dying on the side of the road. I then talked to Wesley whom said he would talk to the shop and have someone call me. Well that day never came. Its now 10 months later and now has been too two HD shops to figure out the issue and have spent $600 at the last shop before today dropping it off at Arkport HD which who knows what it'll end up costing not to mention not being able to ride it no more than 100 miles and paying 4200 for a pile of metal before tax and tags. I LOVE my bike. But it's just a pile of metal at another shop that's going to continue to drain my pocket. Moral of the story DO NOT BUY HERE!!! Especially if you're a younger gal or guy, they will walk all over you with a pretty smile and then unleash their shop hounds to Harass you, blame you, and never fix the issue. I've had to bite my tongue to hold back tears with what this purchase has done to me financially and spiritually. I cannot believe they can still operate as a HD Franchise and treat people the way they do. Not even worth the one star it takes too make this review. read more

Worst customer service I've ever experienced. Had to order a part and got the wrong one because the parts guy looked up the wrong bike thinking they would be the same. The employees seem to be doing anything other than waiting on customers! I'll go somewhere else! read more

I inquired about buying a new Yamaha Yz250x dirt bike. Cheryl said she could get me a new leftover at a good savings.i traded several e mails about it and she just stopped communicating with me. I sent several follow up emails with no response.i took my business elsewhere. read more

nice dealership but overpriced. there are much better options for dealerships with much lower prices.

Nice dealership, friendly and very helpful. My two friends and I stopped in from Buffalo. The owner was very helpful and you could tell she really enjoys her dealership, that was nice to see. Nice selection of Harley's and clothing. Recommend a visit if your in the area. read more