I'm giving Kens Code Yellow 5 stars! Top notch company and people! When I had a roadside incident,…read moreI received quick , friendly efficient service! If you find yourself in need call these guys and gals!!!!

Yay to Jeff !!! Needed the service of a tow truck due to a car accident. It was suggested from the…read moreWaterloo Police to use an accredited member of the towing association and they called Code Yellow. Jeff showed up and was very friendly, professional and informative. We sat in his cab until the police were done with the report, then he drove us home. If you have any perceived thoughts on tow truck drivers, he is not that. Turning 40 rocks - enjoy your birthday vacation !!!

Dealing with a towing company is rarely a stress-free experience, but the team at Royal City Towing…read morecompletely changed my perspective. They took an extremely stressful situation and made every step of the process easy, straightforward, and honest. In an industry often plagued by questionable practices, Royal City stands out as a shining example of how it SHOULD be done. They were accommodating, kind, and friendly from start to finish, and I wouldn't hesitate to recommend them to anyone. Thank you for turning a tough moment into a manageable one!

From the owner: •Accident Recovery •Local & Long Distance…read more •Specialized Vehicle Towing •Float services •Lowboy services •Flat bed services ••Heavy duty equipment Services

booked a tow days ago. The lady on phone moved the pickup 1/2 hour back to 3:30pm. on the day no…read moreone showed up. They did not call or update me in anyway. I called them only to be told driver got caught in traffic. I found this out when they were 45 min late. Driver arrived at 4:45pm. claiming he was sent to Brampton. He also claimed he knew he would be late... Again .. no one bothered to call the customer. I had an important appointment at 5pm... it's currently 5:15 and by the way this guy driving I'll be at least 45-60 min late. I'll never use this company again... just brutal

Exceptional Service. Showed up on time, courteous, knowledgeable and competent. Took care of a…read morevery tricky situation. Highly recommend.

Car was stuck on the Hwy 8 Bypass North bound between the Sports World Drive exits. S&V were prompt…read moreand had me on flat bed in no time. WRPS passed by but never bothered to stop! Cars, pickup trucks, trucks, transport trucks still don't get that they need to move over one lane and SLOW DOWN , NOT speed up!!! ​​​​

Driver - Jeff Wettlaufer -Super Nice!!! Best Experience -…read moreHonest, very polite, reliable and fast.

My vehicle was towed from my housing complex after I had been away from my place for a month. At…read morethe time I did not have sufficient funds to pay Active Towing & Recovery to get my car back. I asked Active Towing to allow me to collect my personal belongings from my car, as I had important documents in my vehicle such as IDs, etc, as well as possessions like my Garmin GPS unit. They refused to do so unless I paid them the money they requested to release my car. Then, without my knowledge or consent, they got in my vehicle and took out my belongings. The following week, I went to Active Towing to reclaim my possessions, though the Garmin GPS unit was not among the items present. When I asked where it was they indicated nothing like that was found. I find it curious that Active Towing could collect my personal belongings, including my ID cards and papers, which were in the compartment between the two front seats, yet somehow could not find the Garmin GPS unit in that exact same compartment. When I asked to see the vehicle to show them where it was supposed to be, I was informed they had already transferred it to the wreckers. It is convenient that I was not allowed to open the vehicle to gather said belongings, including immediately necessary items like personal IDs. Instead Active Towing broke into the vehicle without allowing me to be present to personally collect belongings and verify Active Towing does not remove items for itself which do not belong to the company. Active Towing was informed several times through the phone to allow me to come and remove immediately necessary items from the vehicle, each time the response was that I had to pay Active Towing's fine before I can open up the vehicle to retrieve said belongings. This is apparently the policy of Active Towing: To hold the personal belongings of a person for ransom until their fine is paid, even though the vehicle in Active Towing's possession is security enough for the towing company. This is a dubious practice and unethical business decision. Additionally this may well be illegal. Since the Garmin GPS unit was in fact in the vehicle in the space between the two seats when the vehicle was towed, one must conclude the item was taken by company representatives for gain when I was not allowed to be present and is not being returned. I had not realized the apparent cost of doing business with Active Towing included the pilfering of my belongings.

I have used them twice. First time my car wouldn't start due to a key issue (the tumblers got…read morestuck) but the gentleman fixed it, and didn't charge me anything. They also have a nice receptionist who answers the phone and tell you when to expect them, and it's been fairly accurate. I haven't used towing services a lot (thank goodness) so I don't have anything to compare them to, but so far their service has been great, so I do call them first and would recommend them.

Great company! The Owner is very caring and very involved in the service of the clients to ensure…read morethe best experience when your in trouble.