Sam was great: Courteous, professional, very helpful! Needing a tow truck is never a good…read moreexperience but I would definitely call this company again. They were definitely responsive and well worth the money!

We got a flat tire and then found out our spare was deflated. I googled and found Katy Richmond…read moretowing. Sam arrived fairly quickly. He was professional, friendly, and courteous. He loaded our car with care and towed it to Discount Tire for a very competitive price. I strongly recommend Katy Richmand Towing.

The gentleman was excellent both times he picked up my car. He came with a flatbed and handled my…read morecar with care!

Total bait and switch when towing my son's car. They held my son's car and would not "drop" it…read moreuntil he agreed to pay extra fees that were not disclosed up front.

They did a great job in installing my starter. Car runs great!!! Quick and effective! Honest and…read morereliable!! Will use again in the future!!

The pricing is very fair. Timeliness and professionalism is unmatched. Five star service!!read more

Owner Mr Lin is capable abd honest, a great combination. Went there 2 times, very happy with their…read morework and price

Overall this a shade tree mechanic simple as that, brought my 24 civic in to realign the bumper…read moreand panel poking up a bit, 500$ later he let me know it wouldn't be perfect I accept that when I got it back he he just made it flush, didn't realign them , worse of all he completely realignment my hood giving it a even worse gap then my bumper now and when I took it to a real mechanic they showed me that he used JB WELD to hold to panel down rather then ordering 15$ clips

Austin provided excellent assistance to help move our Ford F150 out of harms way. Our vehicle…read morestalled just as we were turning onto the 59hwy feeder southbound. Thank you!!!

My truck broke down in the middle of an intersection one night. I immediately thought, oh man, now…read moreI'm gonna have to get a tow truck and get ripped off by them and have to wait forever in the cold. So, I called and they answered the phone right away!! Big Rod showed up to my location shortly there after and got my truck hooked up and moving in less than 2 minutes. Gave me a ride all the way to my house and I was pleasantly surprised that it didn't break the bank!! Great guy, great service!! Big Rod's Towing! Came through in the clutch for me. Highly recommend!!

I called and they said that my vehicle wasn't there when in fact , it was and then online they say…read more24hrs but when I called , they said they close at 6pm and open at 9am . I talked to a gentleman on the phone and he kept interrupting me and saying that nobody was at the yard , so I would have to wait for the morning but I know that if I wait the fee goes up

Let's just start with these drivers 1 like to go over the speed limit with your vehicle on their…read moretrucks. I witnessed it as we where trying to merge over bc he was doing the right thing first driving normal but then wants to go over 50 and I can see the vehicle bounce and shift which to me I wouldn't want my vehicle bouncing around on the back of a wrecker. I give him a "friendly" gesture and he flies past me as I'm going 65 and blows me and my girlfriend a kiss and mild yall we are minors. This is in no way a professional manner in any way. He should've apologized and so I called the company and tried to explain what happened and who the driver was in the truck and I even gave the lady who answered the make model of the vehicle on the back and all she had to say was she doesn't have any Mexicans working for her bc I told her the man's ethnicity and she got offended and said they only have Hispanics working for them when that's not what I was worried about in any way I called in to say their driver is driving irresponsibly with a customers vehicle on the back and then she flat out called me a racist I highly don't recommend this company for anything

he came to my place & did a great job & saved me & my sister a great deal of headache that other…read moreplaces tryed to plas sealing my family.

Walked in needing help and was immediately shut off before I could even explain what I needed. The…read morestaff was rude, dismissive, and acted like they didn't want my business. I've never felt so unwelcome at a shop. If this is how they treat potential customers, I would strongly recommend taking your money somewhere else.

1.stand on time 2" about an hour"…read more 3 Arrive 56 minutes 4. inclement weather 5. insurance company use 4.5 hour wait b4 calling on my own. AAA 3.2 wait time in between waiting for insurance... last straw called BUENTELLO!!!!!

This company is unreliable and unprofessional. No one ever showed up for tow. No one followed up or…read moreanything. First ETA 30-4" min. Next ETA was another 20 min. Then no one would answer my calls. After multiple calls and texts the tow truck driver finally text back and said I needed to contact dispatch because they were going to dispatch someone else. Please don't waste your time. After working 12 hours no one wants to deal with an unreliable company or spend their hard earned money.