Tucked away in the Thoroughbred Village strip mall of Cool Springs (where Office Depot and Trader…read moreJoe's are notable tenants), the Tile Shop offers a beautiful array of tiles for your home projects. We visited while planning a massive bathroom and pool renovation at our home. Compared to their competition, options here tend to be more upscale and sophisticated. We appreciated that! However, the selection is much smaller than their competitors. That doesn't impact the beauty of their tile, and many will be thoroughly satisfied with their experience here. The primary annoyance at the Tile Shop is that the names of tiles and their allowed usage (wall only, floor only, allowed in showers, allowed in pools) are written in tiny font and difficult to read. At their largest rival store in Cool Springs, everything is labeled quite clearly in legible font with name, brand, usage, and recommended grout color. With a much larger selection elsewhere, we didn't end up buying from the Tile Shop. Keep in mind that they offer very nice products and expert designers to help with your project. The Tile Shop is not a subpar store by any means. It just wasn't for us as we needed a larger store with a more efficient experience scouring through aisles of tiles.

Super nice. They helped me find the right tile and customer service was great. Great place to go.read more

I hired them to stretch the upstairs carpeting. They did a fantastic job--great quality--for a…read morereasonable price. They were very nice to work with and when I get new carpeting or hardwood flooring I will definitely go with them!

Project: Repair a slope in my shower. Would need a Tile Guy to do this…read more Put this out on yelp and this company reached out and said they could do this project. David came out, looked at my shower, (seriously, just looked at the shower and threw out a number and said he could do it the next week for xxx amount) and he was done. I asked for a written estimate detailing what steps would be taken since he couldn't tell me when he was at my home. He obviously was just the salesman and didn't know anything about this project. Other bids I received said that it would take a good week to repair and he said two days, which I found odd. Anyway, he called me the next day asking me if he could put me down for the next week to get his guys scheduled. Told him I was waiting for the detailed estimate-not detailed with $$, detailed as in the steps taken to repair. I never heard from him again. Ghosted. He wasted my time and made the company look really bad. He over promised and under delivered. It is a real shame as I have a lot of high profile clientele that I was going to give referral to had the project come out well. Now it will be the opposite. All he had to do is be honest and tell me he was incorrect and it couldn't be done. I felt as if I was being pushed into signing on the dotted line without knowing what I was signing. Once he knew he couldn't pull a fast one over me, he ghosted me. Not a good look for their business.

HIGHLY RECOMMEND Kenny Griffith (Tub, Tile & Tops)…read more615-469-0756 -------------------------- I am very thankful to Kenny Griffith (Tub, Tile & Tops) and his very prompt arrival and repair to the crack in our shower floor. Kenny answered the phone on the second ring, heard my explanation to the problem and was in my home in under 24 hours to help with the repair. I highly recommend him and his Tub Tile & Tops team for anyone needing help! 615-469-0756

They were amazing to work with! Kate went out of her way to answer my questions and get me what I…read moreneeded; they determined I could simply have the chips in my tub repaired instead of reglazing the whole tub - which saved me hundreds of dollars! Super professional, responsive, and respectful. Super friendly as well, and great work. Highly recommended!!!

Floorz installed my hardwoods 10 years ago. At the time I just wasn't strong enough to object to…read morewhat they did. They didn't bring the hardwoods to the house to acclimate, so they cupped. They stained it to match the cabinets, after I told the installer I wanted dark floors. They never finished grouting the bathroom floor and took the grout so I couldn't finish it. As the years have gone by, I've realized they only put one coat of poly in the floor, not two. I've been disappointed for years. Today, I found the original receipt and they sold me 1131 sf of flooring with a note that there is 5% for waste. The problem is, the new contractor who measured says there is only 800sf downstairs. That's 331 sf extra that I never got. It's almost $1000 over what I should have been charged! This whole thing was a scam from the start!

I've just got about six carpet quotes for a rental home and not only was this company the lowest…read morebut also the fastest to install by far for both aspects and Alex was amazing to deal with I highly recommend this company.

Ryan came quickly when I had a leak under the sink. I was…read more600 miles away and needed this fixed for my tenant. I so appreciated his professionalism and promptness.

Responded right away, showed up on time, very professional, polite and pleasant to work with , glad…read moreto have found them . Will definitely call them again .

Had the pleasure of working with Carol Artz, Designer at Triton. So helpful , patient , kind ,…read moreprofessional and filled with amazing ideas ! Stone & tile selection is superb ... they are easy to work with and you can't go wrong. Having the designer truly helps and so much selection it's almost overwhelming. I'll post photo once my kitchen is complete. Thank you , Carol

When you're looking for pretty or fancy tile, go to Triton. The staff is very helpful and…read moreknowledgable. Wannakee was very patient with me, and allowed me to take home as many samples as I wanted. I found the prices to be reasonable and the selection great. They will help you with deciding how much to order based upon square footage. Note, since the tile is ordered, if you end up with too much, you're stuck with it. The overage cannot be returned, as it can with stores that carry tile in stock. The showroom is beautiful with good ideas to think about. They also have kitchen / bathroom faucets, sinks, granite, marble, and other home renovation products.

It saddens me to have to write this 1 star review, as I was looking forward to eventually writing…read morethis business a 5 star, as I was ALSO looking forward to working with Vinny for MANY more projects and years to come... Please Note: I write this review ONLY to inform "you" of my experience, nothing more, as I did and/ or still DO like Vinny, just bothered by how things ended... With that said I do NOT discredit his 5 star reviews, but yet, I will NOT give credit to how he handled some parts/ prices of the job, and most importantly, how he handled the situation with me BEFORE the job was ever even finished: I just bought a house and upon moving in, a copper water pipe in the ceiling burst 2 days later (due to freezing temps), Welcome (to your NEW) home! So I contacted Vinny who quickly rushed over and helped address and remedy the situation. I was extremely happy and relieved with how fast, attentive and friendly he was to me and my unfortunate situation. He said mold and/ or black mold is very common here in TN, and we should NOT take any chances, to which I did NOT disagree: Better to be safe than sorry. I would much rather be proactive NOW, then forced to be reactive later, when it's "too late" by then... So very quickly the ceiling got ripped out, as did the insulation, and not having a truck, Vinny dropped off a dehumidifier as I was told it would help to dry out the room. I wanna say I was charged $2,500, give or take; I thought that to be kinda pricey, but ok... Then after that was done, he had framers come to re-frame the ceiling... Was that needed...? I'm not sure, but this where the story takes a turn after I was charged another $2,100 for the framers... : Not only did the framers cut the wire to the thermostat in that room that I was never even informed of, but this was right around Christmas, so the temperatures were extremely cold, windy, and rainy, and not having a thermostat to keep that room heated at all, and not having a ceiling with any insulation, made it ALL even that much worse. When I told Vinny the wire to thermostat was cut, he said "happens..." Oh OK, cool... Thanks... So now I had to hire an electrician to fix that wire, which not only cost ME $350, but he also said "Hey, this EXPOSED wire is 'hot!' This is NOT safe to have a live wire exposed like this!" Then to make it even worse, once it got fixed, as it had to be to "code," he had to put in 2 boxes, BOTH with covers! So now my $2+ million dollar house has 2 plastic covers next to each other in the ceiling... LOL... Looks great, thanks a lot... Pictures below: Then I had an HVAC guy come that was referred to me now that the thermostat has been fixed, before the insulation and drywall can get put back in ceiling... When he shows up, to make a long story short, he said "WTF happened to your ceiling!?! Why is the ENTIRE ceiling removed?" I told him a water pipe burst, and he said "That's not right to have done this because of that. Why did he re-frame the entire ceiling?" I said I don't know... "Why did the framers put sister beams to all of them?" I don't know... "They didn't even really re-frame, they just nailed new wood to the existing wood that was already there. Maybe replace the wet ones, but not sister every single one of them. Does your contractor even know what they did?" Does he know they did this...? Did he see/ approve this?" I don't know... And because I'm not a contractor or someone who knows anything about how to fix homes, I might never know if any/ all of this was ne. But nonetheless, the HVAC guy then said "Call your contractor, I would like to talk to him..." He had his convo with Vinny, asking him why this and that was done, and it looks terrible, and Vinny hung up on him... So anyways, I believe it was the next day, maybe 2, I called Vinny to ask him what the status is on completing the job, since he had previously sent me another invoice to complete the job that was going to cost me another $4,000... So from start to finish, this is going to cost me $10,000!?! Starting to feel like I might be getting taken advantage of, but whatever, it needs to get done right... Vinny answered and said in a nutshell, "I do not appreciate the drunk guy that called me, I was doing you a favor! I was making no money on this job! I don't care what you do from here, I'm not working on this job anymore with you, or on any job for you in the future! Take care!" And hung up on me... Ummmm, WTF just happened...??? Did he just hang up on me...? Did he just hold me accountable for a conversation that he had with someone I didn't even know? I would/ will NEVER hold someone else accountable for a conversation that they have with someone else... Ever. So I was forced to find someone else to complete what Vinny started, and pick up the pile of trash that Vinny's crew left in the front of my house... So as I said at the beginning, this is NOT a "hit piece" or a hate piece, this was just MY piece and NOTHING more...

This guy is a tile setter who passes himself off as a contractor from California. He's a nightmare…read moreto work with.