Coming from a different provider of care, and having seen several before them, I can say with…read moreconfidence that my treatment here was top tier. I felt comfortable and was able to be open and honest about how I feel and was able to get follow up appointments very easily. The quality of care I received was some of the best in the field I've ever had. Most importantly, I truly felt that the people here are on my side and that we will be able to arrive at great solution as quickly as possible. I highly recommend!

Positive experience from my initial call. Staff was friendly. Waiting area was comfortable. My…read moreprovider listens to me and helps me feel like a teammate in my treatment. The office staff helped me with some issues with pharmacy. I recommend Cleveland Psychiatry. They have made a difference for me

I have been a member here since 2008. I have had physical therapy at least times for my neck,…read moreback, and general strengthening. The therapists are excellent. I have had both aquatic and regular (land) therapy. I use the pool for exercise. The warm water pool has benefits that regular swimming pools do not have. The pool equipment is provided and enhances the water exercises. I have also worked with a therapist in the exercises room in a program designed for me. LAC is my go-to fitness place. Don't know what I would do without it.

I have been a member here since it opened over 15 years ago. During that time, I have had numerous…read moresessions with the therapists and also work out regularly on my own. Every therapist that I have worked with has been competent and caring and I can recommend them highly. The pool is the real gem in the facility. It is kept at a comfortable temperature and has various depths to accommodate all manner of exercise and therapy. The management of the facility has done an excellent job of accommodating individual and supervised therapy in these days of social distancing.

My mother was here for three years. I did not choose the place, my brothers dumped her here. During…read morethose three years I took Mom to every doctor appt. she needed (13 times/year). Sometimes staff members would make appointments for some unknown reason. Before we left for doctor they would give us their records for the doctor and when we returned I would give them back doctor's report, so they were well-aware Mom was being taken care of properly. Mom's cardiologist told me staff had brought Mom there and tried to get the doctor to sign papers saying Mom couldn't make her own decisions (yeah, we know, that's why I've been taking care of this from the start). Doctor believed they were scheming to take guardianship of Mom. Why would they want to do that? Thought they could grab some assets, did they? (Mom didn't have any). Then Mom lost all her personal property before I had to sneak her out of there to go to a nursing home. No staff ever reported to me noticing items missing. When I got there it was nearly empty. New microwave gone, pole lamp gone, footstool gone, all her books were gone, all family photos were gone, every silhouette of her grandchildren was gone (22 of them, I think), jewelry box mostly empty with wedding rings and anything worth a little something was gone. Had to call police. Never got any satisfaction from Bloomfield. They alleged Mom put them all down the trash chute all by herself. Can you imagine a frail 82-year-old putting a heavy microwave oven down the trash chute? How about a pole lamp? Footstool? Every single piece of clothing was gone, except 3 blouses. No one ever called me to say things were missing, until that day when only a few blouses were left. Why didn't staff notice? Why didn't staff properly report this? Why didn't corporate office deal with this instead of forwarding to the director who was already being accused of negligence? Do not leave your loved one here. They are not safe and they may well be robbed before they get out.

I recently visited the Northwesterly Assisted Living in Lakewood while searching for a family…read moremember. The staff was extremely warm, welcoming and informative. They made me feel very comfortable with the process - it was my first time going through it and I wanted to find the perfect environment for my mother. In addition, they offer a wide variety of services and the pricing is very affordable. I also found out that the community was recently purchased by a family based in the Midwest that has over 40 years in the business. I was delighted to learn that they are spending nearly $1 million to remodel and upgrade the community's common areas and individual apartments. I was also surprised by how spacious the apartments are. The staff was very excited and enthusiastic about all the improvements and the new ownership. I wanted to share my experience with others going through this difficult process.

These last 2 years have been so intense for myself and my 78 year old mom and my 85 year old…read moredad...they were once super active but my dad's health changed..He was once in charge of the Cleveland field office of the FBI... Well they have had thee very BEST life...and when they were no longer able to live alone I needed a place that was comparable to the FIRST CLASS style of living that they were accustomed to...WELL MAPLERIDGE HAS BEEN OUR SAVING GRACE...from the very home Iike atmosphere to the extremely caring staff that have looked out for my parents like they were their own to the most beautiful grounds ever...The food is delicious and menus vary..and by Farrrrr the ACTIVITIES ARE AMAZING...FIELD TRIPS TO RESTAURANTS ...BOAT TRIPS...BARBECUES...I LOVE PLACE...my Dad passed April 23...one of the worst days of my life...MAPLERIDGE has buffered the blow for my mom and I...they have loved on us so much that my mom will remain here and we will continue to thrive...I LOVE U MAPLERIDGE

I like the small cottages, which promote a family-like feel. Thank you Maple Ridge for taking…read morecare of mom : ) .

Our relative used to be in independent living. When she went into memory care two years ago, things…read morehave gone downhill. Mind you, independent care wasn't the greatest, but it is very, very difficult to transfer a loved one with dementia to another facility. Therefore, we are still at Heritage Crossing. We have addressed issues with them several times. I had addressed an issue a week and a half ago in regards to my loved one that her room was filthy. Her bedsheets were filthy and they needed washed. The person I addressed this to was River, which is a new memory care director from what I'm told. My husband also was in contact with Rebecca, which is the director. I myself have tried to call corporate several times. You will never be able to get a hold of them. Ever. They make it so that all you can do is leave a message. UNLESS you are looking to sign a family member up at one of their communities then they will talk to you. Fortunately, I was able to get through with Amy who handles the billing and she was getting in contact with Caitlyn who is a vice president up at Corporate. I had to call Amy back today to let her know that I still hadn't heard from Caitlyn. Amy assured me that Caitlyn would call me back that she is very busy. Mind you, Caitlyn was made aware through Amy what my issues were. But Caitlyn is too busy. I gave Caitlyn plenty of time to call me back. Once you are a resident there and you are paying them $7000 a month for memory care, this is what you are subject to. Please see the pictures below. The first picture is blood and urine on my loved ones bedsheets and linens that have been there for at least two weeks. They have not been washed even after I asked. The napkin that you see on the bed is "stuck" to her bed. The picture of the floor and the toilet... that is feces on the floor and on the toilet seat, there is also dried urine. The clothes... They fold them and then they throw them wherever they can in the room, not organized at all. The room is absolutely disgusting. I have several more pictures that I will be sharing online. This is just one instance. I have several instances. I am absolutely at a loss for words and thoroughly disappointed. Not one person... not one has reached out. Instead, it is going to be my responsibility to clean up after my loved one that I paid them for. Beware before you commit to this facility. Talk with a residents family, especially back in memory care that has been there for a while. You should be able to get all aspects of the community. Not just what they tell you to get you in there.

What a beautiful community with an experienced team of individuals. This community provides…read moreindependent living, assisted living, and memory care. From the moment you drive into the building to walking in the door, it is warm and inviting!