We have purchased and rented medical supplies from them. They deliver and set up ramps and scooters…read morefor us. The chair stair lift was cheaper than the other companies and they are local. Easy to contact if we had any problems.

Thank you This company went above and beyond. What they did…read morewas amazing. Justin was on time efficient and explained everything. I am so grateful. Thank you again Victoria Causgrove

My daughter has been with this agency since March 2026 as a client, i love how passionate and…read morecaring they are to their clients and there families, Liz is amazing her and her staff greet you with open arms and understand you and they show so much love i would recommend this agency if you need any type of assistance they do home health and various other services i wish i had found them sooner Thanks guys for being the passionate and caring company that everyone needs. Sincerely Michelle Childs

Great agency, highly recommend! If you want your loved ones to be treated like a family and not…read morelike another client, this is the Agency to choose!

Amazing company. Not only do they care about their staff they go way above for the clients. I…read morenever been happier with a companies service.

Caring Companions has some experienced care givers. They also have inexperienced care givers. One…read morethinks that hiring an agency will provide care givers with special training. This is not the case. A caregiver was sent to my home who had just quit a job as a hairdresser? She was not experienced at all with dealing with the physically challenged. She allowed my loved one to slip out of the wheel chair. The paramedics were called. If your caregiver reports off, the agency often times does not have a back up care giver. Many times you will need to make other arrangements with your work because no care giver is available. One week I had four report offs! It made going to work on time a very stressful situation. Depending on the circumstances, they often change your starting time due to their monthly employee meeting. Sometimes, no prior warning is given so you are frantic trying to find a replacement in order to not be late for work. Other times they will call a few days prior to the beginning of the week and say that they don't have anyone available to fill the hours that you need. This is an agency who staff a lot of care givers. How could they not have anyone to send? This happened numerous times with me. Most often, they do not send the same care giver. Your loved one can't build a relationship with their care giver because it generally is not the same person. I don't know who makes out their schedule?

Grande point is disgusting place. 1 Rick in the financial department is money hungry!…read more Number 2 my father was in this facility for 14 months until he passed away April 16th 2026. I would like to state, I walked into my father's room to visit , his sheet was straight no wrinkles his hands were on his stomach when i.looked under the sheet he passed away. I daughter found him passed, someone must have known . I arrived about 9 30 am. Wasn't there a person that passes breakfast to the room? There was no breakfast tray, anyways I went to the front desk to tell the nurses that my father passed away . Nurses were having a good time laughing . We went to the room were he was passed away. The nurse stated I just gave him his meds 30 min ago. Yet my father's skin was gray eyes sunk in straight sheet and hands on stomach. I rate this experience ZERO

If you're considering placing a vulnerable family member here -- please think twice…read more My loved one was admitted to Grand Pointe for post-hospital recovery with advanced liver and kidney failure. I had full Power of Attorney and had made it absolutely clear that a specific individual was legally barred from contact due to prior abuse and interference. Despite this, that person was allowed into the building multiple times, including an incident where he tried to remove her from the facility without medical clearance. Less than a week later, she went into alcohol withdrawal during dialysis, required CPR, and was hospitalized with ethanol in her system -- something that never should have happened inside a controlled care facility. When I flew in from out of state to see for myself, I walked right through the front door at 7 p.m., no sign-in, no check, no cameras, no one stopped me. I spent five minutes in her room -- completely unchallenged. Her room was dusty, her belongings were missing, and multiple nurses were still speaking with the individual I had legally prohibited. To this day, I've received no apology, no explanation, and not even a courtesy follow-up after she nearly died. Yet the facility had no issue charging over $15,000 for her stay. This place failed at every level: no security, no accountability, and no respect for patient safety. Their negligence set my loved one back weeks in recovery and nearly cost her her life. Families deserve better than this.

They were very helpful with getting my husband on the senior bus for dialysis while I was working.read more

I've been using home care services for my father provided by Visiting Angels for about a year now…read more I was very concerned about having anyone in my father's home but I had no choice. I had to go to work, among other responsibilities! After checking out providers and services, Visiting Angels was highly recommended. I knew I wanted to utilize a company with a good track record in this field. The Cleveland office of Visiting Angels has been in business for over 14 years. I did my own due diligence, personally speaking with several current and former clients. I also took an additional step to contact independent referral sources to see what companies they spoke highly of. They can never give you just one company, but the Cleveland office of Visiting Angels was on everyone's top 5 list of referrals. Every reference that I personally called, whether from Visiting Angels or from social workers and referral sources, had great comments about their experience and/or their reputation. Now, as I come up on a year of service, I can happily report that my experience and that of my father, paralleled all of the good references. Their staff members, or caregivers that have been with my father, have been very attentive, reliable and trustworthy. He has his 'angels', as he refers to them, around the clock! He is happy and pretty content. He likes how they take care of him, and I like how responsible they have been. He is 93 years old; a depression era, WWII vet survivor; he deserves the best! I was also surprised at how focused Visiting Angels has been at regularly checking in with me by phone to see how things are going! They even use an independent company that called me to do a survey about the quality of their workers and the responsiveness of their office. In total, I can highly recommend Visiting Angels to anyone needing caregiver services for their elderly loved one!