My girlfriend's 95 year old mother moved into this facility last week, and has generally had…read morepositive comments to report. This despite an ongoing plumbing problem that has plagued the facility for the past several days. The room was nicely cleaned prior to move in, with a new refrigerator and microwave put into operation, and tested. The move itself went smoothly and the tv/wifi service seems to be working satisfactorily. Food quality and service is reported as adequate, but nothing more. Finding a reasonably priced retirement home isn't easy in 2025. As an example, Freedom Village requires a cash outlay of over one hundred thousand dollars and monthly fees exceeding three thousand dollars for a tiny studio apartment. Meridian requires no huge upfront cost. In the case of my friend's mother, an 850:square foot one bedroom apartment with a view is under $4500:per month. Transportation to nearby shops is available, a hair salon is on the premises, and exercise classes are available. So far, no complaints.

* Moved into the senior living community. * Signed a lease…read moreagreement of approximately 100 pages. * Paid a **$1,500 nonrefundable facility fee**, which management stated was related to community facilities/restaurant use. * I later found that I was unable to use the facility benefit associated with this fee. --- ## 2021-Present - Ongoing Property Concerns Throughout my tenancy, I have experienced the following concerns: * Annual rent increases of approximately 20%. * Ongoing noise disturbances from common areas and maintenance activities. * Persistent concerns regarding sanitation and building maintenance. --- ## 2021-2026 - Neighbor Noise and Health Concerns * My upstairs neighbor has experienced frequent and persistent coughing throughout the day and night. * The ongoing noise has affected my sleep and ability to rest. * I have concerns regarding the impact of these conditions on my health and comfort. --- ## August 2024 - COVID-19 Infection * I contracted COVID-19 while residing at the property. * I am concerned that inadequate cleaning and sanitation practices may have contributed, although I cannot prove the source of infection. --- ## November 2024 - Elevator Incident * I became trapped inside an elevator when water suddenly began pouring into the elevator. * I slipped on the wet floor. * I became soaked, cold, and frightened. * I was concerned for my safety. * I reported the incident to management. --- ## After November 2024 Elevator Complaint - Concerns Regarding Possible Retaliation After reporting the elevator incident and other concerns, I began experiencing conduct that made me feel uncomfortable and concerned about possible retaliation. Examples include: * My apartment Wi-Fi service was disconnected after I reported concerns. * Maintenance and cleaning staff repeatedly positioned themselves in ways that appeared to obstruct my path while I attempted to enter the elevator. * Doors were slammed with excessive force when I was nearby. * A facilities employee recorded or wrote down my vehicle information while my vehicle was temporarily parked in the loading zone. I understand individual events may have alternative explanations. However, the timing and pattern of these events caused me concern because they began after I started reporting problems. --- # Habitability and Maintenance Issues ## 2024-Present - Recurring Cockroach Infestation * I experienced recurring cockroach problems inside my apartment. * I reported the issue to management through email. * Management arranged pest-control treatments. * Despite treatment, cockroaches continue to return. * I have preserved: * Emails to management. * Pest-control records. * Photographs of cockroaches. * On **July [insert exact date], 2026**, I photographed another live cockroach inside my apartment. --- ## May 2026 - Sewage and Plumbing Concerns * I experienced recurring sewage odors in the building. * I observed cockroaches coming from sink drains. * These conditions raised concerns about sanitation and possible plumbing issues. --- ## May 2026 - Resident Laundry Facility Concern * I observed cleaning staff using residents' laundry machines to wash restaurant towels and cleaning cloths instead of designated staff laundry facilities. * The machines developed a strong odor similar to dirty, wet rags. * The odor transferred to my clothing. * I began hand washing some clothing to avoid the odor. --- ## June 2026 - Maintenance Noise and Privacy Concerns * Loud maintenance activities continued near my apartment. * I heard hammering, equipment movement, and loud noises through walls and air vents. * The noise affected my ability to rest. * I became concerned that sound transmission through vents affected my privacy. --- ## June 2026 - Emergency Speaker System * Management used the emergency speaker system inside my apartment to broadcast loud announcements.

I recently spent three weeks at Palm Terrace Rehabilitation Center and want to share how grateful I…read moream for the care I received. Everyone in both the therapy departments and living quarters was kind and helpful, but a few individuals truly stood out: Raphaelle (LVN - day), Daniel (LVN - night), Dillon (wound care), and Sam (CNA). Their compassion, professionalism, and attentiveness made such a difference in my recovery. They treated me with dignity and genuine care every single day. In Physical Therapy, I worked most closely with Jordan and Nathan. They were motivating, knowledgeable, and incredibly encouraging. They helped me regain strength and confidence in ways I will never forget. I am so thankful for the wonderful team who helped me through a challenging time.

My family member was there about 3 months. They treated her terrible, did everything wrong, didn't…read morecome when she needed them, wasn't nice to her at all. They scared her so much she wouldn't ask for help anymore. All they really did for her was a little therapy to get her strength back. They finally sent her home 3 days before insurance was up. She went into hospital for surgery with all her mental faculties in order. They sent her to this horrible place for rehab. Her healthy mental state was not there anymore after all their negligence and not caring for her properly. Someone should close this place down, They don't take care of thier patients. It's a nightmare.

Came in to take care of a little broadband internet business. I was shocked, the the lobby was…read morealmost empty. Easy check in, after just a short wait, I was called up by Joshua . Joshua was pleasant friendly very helpful. He took care of my needs in 5 minutes. Super trip thanks Josh

There are some good amenities and the art center is great. However, I have had a terrible time with…read moregetting anything fixed. They do not seem to hire competent repair people. I have called four times to get the electrical outlet in my parking space to work. They have come out each time, and it hasn't been fixed. I am paying a very high amount for being able to charge and have to go elsewhere and pay to charge! My neighbors and I have talked to the landscaping manager and his assistant four times and sent two letters with pictures and still, after three years, we cannot get our slope landscaped as are all the others. It has actually not been landscaped in ten years. At this point I think we are each going to have to take the HOA to small claims court. They have been out at least three times in the last year and a half and made promises to do it. The second in command, Megan has been rude to me and other neighbors, for just making requests. Their treatment has shown no respect or care at least in the landscaping and repair areas.

Although my mom's stay at the Royal Inns was short, she received the very best treatment from the…read morestaff. Choosing this home was the best decision we could have made. We highly recommend this beautiful home.

They are fantastic!" So helpful and I put my faith and trust in them to care for my mother…read more Madison is awesome and so is Mariannia. The owner director Alan Shelley is hands on. And takes the time to play a game of cards or just sit and talk to the residents at Royal Inns 1 and 2. I would highly recommend them for you're family member 100%.

Nothing short of exceptional comments for Watermark. The staff, the facilities food attention and…read morecleanliness. Care is taken at every step. We are very happy my mother-in-law chose Watermark for her senior years. Steven was instrumental in her transition and we really appreciate his professionalism.

Horrible place for seniors to live. It's pretty new so very nice and that is deceiving. They are…read moreunhelpful, get mad if you put cameras in serior apartment saying their staff doesn't want it. They have little to no activities and some they do have are super inappropriate like boxing bc the activities director wanted to hire her son. The food is beyond terrible. Things get stolen left and right. Nothing they tell you when you go look at the place I is true. They refuse to give a second key to family members even with power of attorney. They aids just sit their talking Spanish to each other and talking about the patient. (They didn't know I understood) instead of caring for patient. The aids then complain if your loved one pushed their call button to much and they share a lot of their complaints with your lived ones which gives them anxiety: even when asked not too they still made a 100 year old women severely anxious about everything all the time. Stay far far far away from this place.

Residential Assisted Living. I moved my wife here after a Friend told me this is where she would…read morehave her mother live. She was 100% Right! The Home, the Owner and the Staff our the Best!! The Meals are always good and my wife is so much happier than her previous Residence. What. A Turnaround!!

Cornerstone is a beautiful assisted living home in Laguna Hills. It is in a gorgeous neighborhood…read morewith only six residents. The owner, Joey Sather, is an amazing person and the caregivers are exceptional in every way. They are warm and kind, yet professional and skilled. The home provides all of the comforts of home, is immaculate at all times, well-maintained and up-do-date. The staff keeps everyone safe and comfortable and they have an excellent COVID policy. Our mother was so fortunate to spend over a year living at Cornerstone. When she moved into their home on Saddlehorn she was 105 and recovering from surgery after a broken hip. We did not think she would recover. She started on Saddleback Hospice (they were also wonderful) and did very well. The staff at Cornerstone coordinated care well with the hospice team. When we entered the home, we always felt welcomed, safe and as if we were part of a wonderful family. Mom celebrated her 106th birthday with a drive-by party (due to COVID) and a celebration in the Gazebo in their lovely back yard. She was kept very comfortable in all ways. They provided holiday celebrations, support, stimulating music, family meals, private rooms with doors to the outside and attention to her personal-care needs. She was very happy living there and we were happy too. In her final days they could not have been more helpful and supportive. My sisters and I are extremely thankful to Cornerstone for the care she received.

Outstanding staff at this solid, expertly run facility. Dining is first class with many options,…read moremaintenance around and throughout the buildings is ongoing with almost immediate response to resident requests. Health care staff is provided around the clock for everyday concerns and quick response to emergencies. Access to communication with executive staff is welcomed and easily obtained through a clearly defined pathway. Billing department is accessible and seamlessly run. Activities are too numerous to list with excellent entertainers weekly at social events. Residents are encouraged to facilitate internal activities such as library services, card games, bingo and art classes. Resident run Council serves to keep residents informed of community goings on and facilitates communication between residents and staff. Communication is further supported by online daily updates through easily used software providing all information needed to contact both staff and residents. More supportive health care is available in a separate building for skilled nursing, assisted living and advanced assisted living for those with memory deficits. Contractual agreements promise lifetime care if unable to continue full financial payment. My husband and I have lived at Freedom Village since July 2019. The care we received during the covid epidemic could only be described as 10 stars on a 5 star scale. We lived together in our apartment until his health required full time care at which time he was moved to the advanced assisted living unit next door. It takes 2 minutes to walk there to visit where I ALWAYS find him clean, well shaven, well fed (by loving caregivers) and content. He has been there almost 4 years and I have not had one negative thing to say about his care. You may find a newer building, a more prestigious address, but you will not find another retirement community that affords the outstanding home that is Freedom Village.

This facility is more than simply a place to live. It's an opportunity for a senior to live a new…read morelife, with a plan for future needs. The living spaces, the eating facilities, the exercise facilities are all first class. Everything that the senior would need for today and tomorrow are available with the added option of always having a place to live despite future financial uncertainty. To me, this is an absolute no-brainer. You've got your own spacious living unit, with refrigerator and microwave for quick snacks, dining rooms for regular meals, and on-site healthcare professionals for those trips and falls and unexpected medical emergencies. Five stars in all categories. Be sure to ask for Brett. His knowledge and professionalism are unmatched. It is worth noting that as of 2025, more than 101,000 Americans are 100 years old or older. This number will quadruple in twenty five years.

My dad was at the Huntington Beach location and received the best of care!…read moreThe staff was always polite, the facility was always clean and my dad said the food was gourmet! My dad was there for 3 years and never complained and I never worried about his care. I would recommend Lotus Senior Care to anyone who is looking for a clean, safe place for their loved one.

My mom recently passed from cancer and she was blessed by the care of Rita and her loving team. I…read morewas scared and guilty to transition her into home care during her last months of life but my worries were put to rest when I toured their home in Mission Viejo. The home was always clean and peacefully. The staff, specifically Anne and Ed went above and beyond to make my mom feel at home, they were compassionate, sincere and genuinely kind individuals. I made sure to see her everyday and any time I came in unannounced, my mom was always cared for, clean and comfortable. I will say that if I were in my mom's shoes I would be totally comfortable living at Lotus. I will never forget the kindness they showed my Mom and my whole family during our journey.

My grandparents moved in together almost a year ago. They have been treated very well by staff,…read moreeven until my grandfather passed away. He needed a lot of extra care and they were so kind about helping him and reducing our stress. My grandmother is still there and likes it. The food is wonderful and there is something different every day, though there are non-rotating options like burgers, grilled chicken, and eggs. There are many activities and events, too. Also, the residents are all lovely. Shelly is the person to go to for tours! She's knowledgeable, kind, and passionate. Parking is not great there, admittedly, but the level of care you get is certainly worth it.

Do not have your loved one stay in this facility unless you put cameras to cover every inch of the…read moreroom. We had hidden cameras and proceeded to watch at least 6 employees steal from our loved one's room the night she passed away. The director did nothing but say he was embarrassed none of the employees were fired . There was a lot of concerning behavior going on and we caught it all on tape. Again I would not let anyone stay there with out have eyes on your loved one 24/7