Don't do it. I had a very frustrating experience with this office, both with the front desk and with Dr. Nguyen. The office manager was, at times, extremely rude over the phone.There were multiple scheduling errors, including one instance where she called me in a very abrasive tone insisting I was supposed to be in-office when my appointment was actually scheduled as telehealth. When I calmly explained this, she told me I was wrong. She later called back after realizing her mistake, but did not offer any apology for the way she spoke to me. On other visits, I could overhear her speaking harshly to other patients on the phone, which was honestly uncomfortable and unprofessional. As for Dr. Nguyen, appointments felt very rushed and impersonal. Visits were often only a few minutes long, and I didn't feel there was much effort to understand my symptoms or adjust my treatment thoughtfully. I was frequently interrupted or talked over, which made it difficult to fully explain what I was experiencing. The communication between the office and the pharmacy was a constant issue. I was left to deal with the pharmacy myself over and over again. On top of that, Nguyen threatened me when it came to my medication. I was repeatedly told I might not be prescribed my medication if I didn't pick it up "on time," even when delays were caused by pharmacy issues or my work schedule. At times my treatment was actually changed because of this, which completely threw things off for me. My final experience was the last straw. He called me nearly 30 minutes early for a telehealth visit while I was getting ready for work. When I said I'd call back at the SCHEDULED time, he told me telehealth would no longer be an option for me and I'd have to come into the office. When I explained that I live 30 minutes away and these visits are extremely short (less then 5 minutes), his response was "that's okay girl nice scenic drive for you" I switched doctors that same day after that and the difference is night and day. My current provider actually listens, communicates with the pharmacy properly, and treats me like a patient. Would not recommend this office. read more

Stay far, far away. Expect deceptive billing and practices coming here. The negative reviews here are accurate. I've seen more on other sites that more accurately reflect what people can expect coming here if they don't try to get those buried or removed also. This is not a 4-5 star doctor, practice, or experience. Do not expect any education or answers to your questions. If you do have questions for the Doctor, he will tell you to go somewhere else and find another doctor (take this advice). Their office manager is universally unprofessional and unhelpful. If you leave an honest review or leave a complaint with your insurance (which is a patient's right to do so) rather than being open to the feedback to improve patient care or experiences, she will retaliate against you and you can expect longer wait times, ignored concerns, and calls that are never returned. She has told me before she will make sure I'm the last person seen when I had an earlier appointment (only after I filed a complaint with my insurance about her specifically). The doctor claims he wants open communication, but in reality, he avoids responding and acts like he has no idea what you're talking about when staff advises repeatedly they've let him know what's going on and have spoken to him about it. In my case, he billed my insurance $250 on 3/3 to call me on FaceTime and is refusing to send my prescription. He then no-showed for a scheduled appointment on 3/31. I never canceled anything--I simply asked a question (which I am allowed to do but is always met with defensiveness and dismissiveness) why I needed two appointments and had to pay twice in the same month (3/3 and 3/31) when nothing had changed. I was repeatedly told by office staff that the doctor would call me, but as the day went on, I instead received a text saying my invoice to pay for my appointment was canceled. No explanation. No call. No replies to my emails. There's a paper they want you to sign that you understand and agree with the results you've gotten from the doctor. "Office manger" tells you just to sign it before because that's how they do it. I agreed to sign it once I got the results and even that is met with a confused look and hostile energy. When I called with my insurance company, thank goodness the call was recorded--she claimed no one ever said the doctor would call me, called me a rude liar, and refused to help resolve anything which is her standard defensive and unprofessional level of unhelpfulness. Dr makes you sign a paper saying when he will "dc" you. I personally asked the doctor, before signing that, in my appointment if that included pharmacy delays out of my control, he said NO and just communicate those to him, and I did. This office manager tells my insurance she's not helping or rescheduling my appointment THEY cancelled because of pharmacy delays in February and after they already took my money and billed my insurance on March 3rd. Be aware: not if, but when.. When you experience billing issues at this office- it is not promptly resolved or met with a willingness to help. After looking at my insurance documents I had to call in the past and found out I was owed a refund from this office! They are not proactive in any of this. When you experience delays outside your control, like pharmacy issues, this office will "dc" you but still bill your insurance. You can expect long wait times, even for virtual appointments, and if you miss that call, he will "dc". If you have any standards for your care and are truly interested in finding a provider to support you or family's health, please find another provider. There's better places with structure, practical procedures, and professional staff in place to support adequate patient care. read more

Las Vegas Psych Services - This was posted years ago and has not changed. - Psychiatrists Near Me - Las Vegas, Nevada

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It isn't easy to find someone who takes the time not only to listen but also to show empathy and compassion. Dr. Nguyen does not judge and takes the time to listen. At no point have I ever felt like he "throws pills" or anything remotely similar. I am incredibly grateful for his help, which has completely changed my life for the better. read more

I have been seeing Dr. Nguyen since 2018. He is the best!! I will never go anywhere else. I've seen other Drs that didn't listen and would rush me through my appointments but Dr. Nguyen really cares about his patients and makes time when he's needed. From day one I knew he was a perfect fit for me. read more

Dr Paul Nguyen is the best psych doctor in all of Vegas. He has taken her from a monthly psych hospital stay to 6 years psych hospital free. His staff also are amazing and need to be commended for their professionalism. I would highly recommend him to anyone in need of his services. He is truly an answer to this mother's prayers. My daughter is able to be at home with us instead of an inpatient facility. read more

I tried going here and waited an hour just to be seen for 10 minutes. Felt like this doctor didn't give a damn and just threw pills in my direction. If you want a doctor who does not actually give a fuck about you and throws pills at you then go here! Just tell him you suffer from depression and anxiety and he will load it up for you no questions necessary read more

I appreciate their kind and understanding office staff, they always help me feel heard and understood. My doctor has earned my trust. I appreciate the talk therapy advice as I think it is an excellent match to help me thru my grieving process! Tysm. read more

Thank you for the response. I still received a $170 bill from Elite Medical for a test that, according to you/Dr. N, is done in-house and costs no more than $25. Also, per the response to this review, I was not going to be charged. This entire situation has been so wildly unacceptable, but I'm paying the $170 to Elite Medical to be done with Dr. N and this practice. Dr. N is polite enough, but I really get the feeling he doesn't know what the heck is happening in his own office, and that is a major MAJOR problem. Again, to those who are struggling with anxiety and or depression, please stay far FAR away from this place. I have truly left feeling more stressed, more anxious, and just outright distrustful of doctors offices as a result of this experience. read more

Las Vegas Psych Services - Hours posted on their door but the photo was taken at 7:30. - Psychiatrists Near Me - Las Vegas, Nevada

Called them for an appointment and they never even bothered to call me back. Not a good sign for a doctor who is meant to take care of a patient. read more

Dr. Paul Nguyen is a legend. He helped me out big time with my personal issues. He's always available to chat whenever I need him. I definitely recommend. He's also the best dressed doctor iv ever met lol. Only thing negative about this experience was his dallas cowboys memorabilia. Lol go eagles. All Joking aside Dr. Paul Nguyen and his team of staff have helped me safe my life. I have been to many psych doctors and Dr. Paul Nguyen is certainly the best in the business. Thanks doc!! - Cody read more

Dr. Paul Nguyen is a kind, caring and very personable psychiatrist. Been seeing him for 5 years now and I'm very satisfied!!

Best Doctor in Las Vegas. Honest and cares for each patient with quality service for their best interest and mind at heart. Respectable and straightforward with prognosis. read more

Dr. Nguyen is literally the best psychiatrist I've ever had! He's so kind and you can tell he truly cares about his patients. I've had nothing but good experiences with him and same with my mother. I would recommend him to anyone! Thank you Dr. Nguyen for being the best psychiatrist ever!!!! read more

Dr Nguyen is the best psych doctor I've had. He really cares about his patients and takes the time to understand their case. I was nervous at first but the staff is so friendly and they even have snacks and always have a good movie going. Wait times can be long at times but it's worth it for the care. Thanks Doctor! read more

Las Vegas Psych Services - Psychiatrists Near Me - Las Vegas, Nevada

Dr. Nguyen was the most inconsiderate doctor I have ever experienced. Prescribed what medical text books say should not be given as well as what doctors in California and Vegas say should not be given. He would not listen, pretty much talked over me, he would just open a book and say what he "thought" was needed. I was weary about posting this because I DONT want them contacting me but it's the truth. P.S. The staff holds the same demeanor especially the tall caucasian guy. And they will let medical aid/in home care workers that come in with other patients HARASS you by making you uncomfortable by trying to "sell" their services. read more

Dr N is the best doctor we've found in 20 years. He is caring, intelligent, experienced and very kind. He is a great listener. He got me off of 2 unnecessary medications and helped me find a balance I never thought possible. I'm bi/ polar, add so it has been a challenge and for a couple years now I believe I've found the right man to keep eye on my psychiatric health. read more

Dr. Nguyen is one of the most exemplary professionals I have met. His knowledge and instinct is only exceeded by how much he cares. While I'm high demand they always find a way to fit you in. Bree and the rest of the staff always seem to put a smile on your face while being empathetic. There is no competition. Las Vegas Psych Services is the best!!!!' read more

If you could compare who I was in December 2013 to who I am now, you would never want a psychiatrist other than Dr. Nguyen to treat you ever again. Dr. Nguyen is a saint, a genius, and very skillful at his trade. After years of lamenting feeling helpless and being misunderstood by my family, my friends, and even my trusted mental health professionals, I felt hopeless when it came to meeting someone who could make sense of my mind and finally tell me what was going on with me - I never even dreamed I could find effective medical treatment! Merely hours after meeting Dr. Nguyen, he prescribed medication to me that (within 24 hours) finally freed me from my mind's self-imposed prison, which I was sure I would suffer through for the rest of my life. Whether you or your loved ones suffer from seasonal Depression, Bipolar Disorder, or debilitating Schizophrenia, your lives will change for the better after choosing Dr. Nguyen as your go-to doctor for all of your psychiatric needs; for me, it changed LITERALLY OVERNIGHT - not even remotely an exaggeration. As far as credibility and credentials go, seeing that a practicing psychiatrist teaches at the collegiate level, has years of hospital experience, is a Medical Doctor (not just another nurse practitioner or PhD), and is AFFORDABLE is enough to make anyone's head spin - and that's just while you're still in the process of searching for the right psychiatrist; just wait until you've actually gone through treatment! Plain and simple, the business of saving lives is truly priceless, and that's EXACTLY what Dr. Nguyen does. read more

Dr Nguyen is great however his receptionists are consistently rude and unprofessional. I don't want to change doctors due to unprofessional receptionists but they should be more considerate and careful about their tone and wording especially in this type of field. They act as though everything is an inconvenience and will argue if an appointment needs to be changed or adjusted. I don't want I or anyone to have to call a doctor and be given an attitude. Thank you Dr. Nguyen for always being friendly and great. read more

Dr and staff go so far beyond to help their patients. I cannot express my gratitude enough, for all that has been done for my family member who is under Dr. Nguyen's care. The staff is incredibly knowledgeable about local services for patients, they do all they can to stay on schedule, they understand when changes need to be made and they treat each person as an individual. The visits are coordinated to be timely so that you can plan the rest of your day around your appointment efficiently. Dr. Nguyen is a man of his work as far as patient care goes: he develops trust, discusses the plan for care and sticks to what he tells his patients. Many thanks to each of you! read more

Dr. Paul Nguyen was very helpful, listened to me completely, and was excellent in knowing medications and their side effects. He is extremely intelligent and efficient in his work, and I would recommend anyone who needs psych services to go to him! He will listen to your every need and is sooo helpful. :) read more

Oh this doctor is a blessing he's very patient has a good sense of humor in this willing to listen to what the client has to say and takes it very seriously his staff is very very pleasant as well they seem to always have butter peanut butter cookies available for the clients nice environment this is a winner read more

Dr. Nguyen is an intelligent, extremely warm and caring whom I was very comfortable talking to immediately. His staff is also very warm and caring and they made sure that I got in incredibly fast. I would definitely recommend Dr. Nguyen to my friends and family! read more

Avoid this place at all costs. They say they take insurance but they really don't. Do not waste your time. My insurance company says they are crooked. read more

Dr. Nguyen listened to me and my issues and was very matter of fact. No pulling punches (I appreciate that). Dr. Nguyen acknowledged my concerns about being on narcotic medications and helped me to get off all those medications and feeling back to a better " Norm". I'm not sure bi-polar has a norm, but I am definitely not as manic, anxiety ridden, sleep deprived as I was when I walked in. And I am not all doped up... Thank you!!! read more

Dr. Quinn is a fantastic psychiatrist. I highly recommend him. He is extremely kind, and helpful. Very professional and the staff and entire office are polite and inviting! read more