Extremely Disappointing Experience Our countertop purchase in February 2024 became a more than two-and-a-half-year ordeal involving delays, missed appointments, an incorrect countertop, poor communication and ultimately a CRT dispute. We paid $3,748.50 as an 80% deposit. LASCA said our chosen countertop would take six weeks. Instead, between May and October 2024, numerous delivery appointments were scheduled, yet LASCA repeatedly failed to show up. After approximately eight months, LASCA told us we could no longer receive the original countertop we had chosen and would have to switch products. Had we known this when we ordered, we would have gone elsewhere. We agreed to switch to a different countertop because we were living with plywood. In December 2024, LASCA installed a countertop--but it was not even the replacement we had agreed to. It was a different material and finish. LASCA acknowledged the error and agreed to replace it. They then repeatedly promised the correct replacement had been located and gave us numerous installation dates throughout 2025. None were fulfilled. LASCA later told the CRT it was unavailable until June 25, 2025, despite earlier emails stating they had located the slab. Over two and a half years, we were given over 20 promised dates that were not honored. We rearranged our schedules, waited at home and followed up. We even offered to pick up the countertop ourselves and waive the warranty, and requested a refund. This was refused. Eventually, we took the matter to the BC Civil Resolution Tribunal. The dispute was settled: LASCA refunded our deposit and paid an additional $500, leaving us with the countertop we never ordered and forcing us to start over with another supplier. Our biggest issue was the ongoing pattern of broken commitments, repeated no-shows, changing explanations and poor communication. We spent enormous time resolving this. We would never use LASCA again and caution anyone considering doing business with them to take their business elsewhere. read more