sales was excellent. Dakota was the best parts department is incompetent and no follow up from service department at all especially for warranty repairs. Get better service at other Ford dealers without the runaround and no questions asked on warranty. weighted weeks for service department to get so-called authorization from Ford for warranty repair call Ford three weeks later they were never even informed of it by the dealer went to a different Ford dealer repairs were made. No authorization delay was required. No explanation for delay six weeks later, still Never heard back from dealership bought plenty of accessories through Ford that the parts department told me no longer going to be available for my 2025 model read more

Bought my maverick from Lasco, all the way from the UP. Sales person Emily was awesome. read more

Lasco Ford - 2025 Maverick Hybrid AWD - Auto Repair Near Me - Fenton, Michigan

Terrible experience purchasing a used vehicle from this dealership. My salesperson was Josh, and he basically lied about the condition of the vehicle and failed to give me the carfax (only showed it to me), but kept saying he would provide. Regretted the purchase immediately, asked to speak to the Manager, but was denied. read more

Gave Lasco another shot and they came through big time. New service against was honest and got car back promptly. They picked up and delivered and also put it on DC fast at NO additional cost. Would trust them with my MME for its next service. Had maintenance new tires and front sensor checked. All services done within set time give by advisor read more

Lasco Ford - DC fast charger and Ford Dealership Sign - Auto Repair Near Me - Fenton, Michigan

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Went in to look at a truck and get an estimate on my car and the salesman mentioned they were having a hard time removing my dipstick. 45 minutes go by and they finally have the estimate and once they saw I wasn't interested in their offer he mentions that I somehow have no dipstick now and insists they didn't break it even though he showed a picture of the ring in his hand and it was flush with the tube so there's would've been nothing holding it on if it came in like that. Don't waste your time here there are plenty of other dealerships that won't waste your time and break something without taking accountability. read more

They've had my vehicle for roughly a month now, no actual update as to whats wrong with my car other then an alignment issue that was already fixed. They're "looking" at another issue supposedly but its literally almost been a month later and no update. I've NEVER had to wait this long for a repair with no real update as to whats wrong. This doesnt even account for them working on it yet. They're technician hasn't looked at it since the alignment because hes "been busy". If nothing is wrong give me my shit back. Either way, im taking it back this coming monday. Never coming here again. read more

Noticed there are a lot of negative reviews of this dealership, hesitant of going in. This is definitely not the case scenario! Nick Mont and Jeff in sales, Courtney in finance, offered nothing but the most professional and smooth sailing customer experience, heck even better than most ever experiences i've had with other more expensive brands. Felt at home, my type of people! read more

Lasco Ford - Auto Repair Near Me - Fenton, Michigan

Sales team was great, they were knowledgeable and friendly and worked their best to get me a good deal. The car I got even though they said it went through their inspection clearly obvious things were missed. The biggest one being that the checklist was supposed to check/replace the cabin filter, well after noticing a musty smell through the AC system I went to check on it and noticed the whole case filled with debris and the filter looked damaged as well as it was dark and discolored. If they truly followed the checklist it would have been obvious to see. Edit: turns out the FR case was full of pet food and also had dead rat remains in it sitting above the filter. They cleaned as much as they could of the case but less than a week later the smell is slowly returning. Also the blower fan now makes a strange noise and smells as if it burnt up the motor or something went wrong with and you can now hear debris getting blown around the scroll cases. Edit October 2024, The car is not having electrical shorts and coming up with multiple codes. It has died multiple times while at stop signs as well as while driving down the road it will completely shut off. The service team doesn't know what to do and wants me to pick up the unreliable/unsafe car that I am now stuck with unless i spend a lot more money to buy something else and take a loss on this car that was supposed to be low mileage in good condition. read more

Lasco Ford - the clear obvious signs something was wrong with the car even though the inspection report showed that the filter had been checked/replaced - Auto Repair Near Me - Fenton, Michigan

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Was rushed through the whole process, they left a snap on ratchet on my engine block wish I wish I never gave back...and some how it ended up missing a lug nut after they took it to "clean" it out jokingly asked if I'm just trying to get a free one. Truck didn't come with a key fob and it's been a nightmare trying to get one. And top it off my tires aren't even the right ones on it 2018 f150 5.0v8 265/65r18 how that got "ford certified " I'll never know. They pushed some bullshit wheel and tire warranty on me that isn't worth shit. Been playing phone tag ever since. If you're looking for "used" cars or trucks, go elsewhere. read more

Ask for Brad in sales he's the best !!! I had bought a beautiful space grey 2021 F150 read more

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I've bought multiple vehicles from Lasco and have had all my service work done by them as well. They have always been professional, courtesy, and provided top notch service. They even have mobile service and pickup and delivery which has made it so coinvent for me that I don't have to leave the house or work. read more

The gentlemen were helpful, but the dark haired "manager" was condescending, rude, and sarcastic. Buyer beware when they go to appraise your car... All my son wanted was an apology when she broke something in his car, but all he got was disrespect!! read more

We had to cancel an order and they assured us it was cancelled. Almost a week later they shipped the order, we weren't home to receive it, which is why we had cancelled it in the first place. It got returned back to them and they returned the cost of the items we had ordered but charged the $80 rush shipping. Multiple phone calls have not corrected this issue and we're feeling we may need to contact the BBB. This is ridiculous! read more

Service department is absolutely horrible and don't buy the extended warranty. They call it an aftermarket warranty after you purchase it. Call it bumper to bumper but won't cover most things between said bumpers. Service advisor was not particularly professional and basically told me to pack sand about issues that should have been covered. Day 4 with no resolution to my "unique" issue. https://www.reuters.com/business/autos-transportation/us-investigates-346000-ford-escape-suvs-over-door-issues-2023-07-11/ Doesn't seem particularly unique yet the service department feels I should pay for the repairs at a body shop out of pocket. I'm hoping I will hear back with a resolution sooner rather than later. read more

Save yourself some headache and please read reviews before buying anything lasco ford they sold me a car with a bad engine and check engine light removed to cover it up. I'm looking at 9,900$ in engine work and the general manager said "deal with it it's your car". Im still waiting to here back from the owner after several phone calls and emails, still no reply from the owner Matthew Lasco. This place does not care about you they just see dollar signs $$$$$$$$ Apparently this is how they stock their used inventory so watch out for this trickery.( see attached photo) read more

Lasco Ford - Apparently this is how they stock their used inventory. "Give me 20 minutes and I can give you $$$ for your vehicle." - Auto Repair Near Me - Fenton, Michigan

Tried to purchase a new car and the sales personal tried to take advantage given a higher, did not look up rebates or even cared what was said. These sales people are not trained properly. Also service personnel are very rude and did not fix the problem with my vehicle end taking to another to get the issue fixed correctly read more

Purchased a 2013 Ford Focus in March of 2016. I had to get the entire engine replaced (which they wanted to lie about), so that was a sign that they were shady already. I had ANOTHER engine problem shortly after. So it was replaced AGAIN. That's TWO new engines within 6 months, and overall poor customer service. Yeah, the car is a lemon, and I'm still driving it but damn, they were not helpful. read more

I have to say these guys are good. I highly recommend them. I took my truck over there to get the oil changed and the next day I was in a new truck with cheaper payments. They are by far the easiest dealership I've ever dealt with. Ask for Mason he gets you what you want. read more

After a few bump in the road, Blake made things right. Thanks for taking the time to reach out to me. There are not to many businesses that are willing to fix a mistake, but they did and I couldn't be happier with the outcome. Will buy from again and in the future. Thanks again! read more

!!!BUYER BEWARE!!! Lasco Ford does NOT honor their warranties. I had an issue within 12 hours on a $60k car that I bought from Lasco, I took it to the dealer and paid for the issue as the car was under warranty and the Service Department committed to reimburse me on a $1,200 repair. After going back and forth for 3 weeks Lasco told me that they would not be paying for it. I've never been so disgusted in a car dealership before and this is the 4th car I have bought from the Dealership. I tried to contact Matt Lasco on the issue but he didn't care enough to respond. More than that my salesman Scott Cooley was terrible, the GM Blake never even bothered to reach out and neither could have cared less about me as a customer the minute after I bought the car. Sales didn't advocate for me, nor did they offer much assistance on the issue. Sales blamed Service and then Service blamed Sales, and I was stuck in the middle. Bottom line is that the owner is MIA, the sales people and the service department are two different silos, and they lie to customers. Be educated and read thru all the negative reviews relative to warranties; I should have. It's all good though, never again. Be very careful with this dealership. read more

I was interested in one of their pre-owned vehicles, a '22 Ford Maverick. Lasco Ford must think that all of their potential customers are ignorant -- they listed it at $29,500 -- whereas **brand new** it stickered for $26,000. read more

I ordered some parts online from Lasco Ford. They arrived damaged, due to no packing materials being placed in the box along with the parts. They refuse to return messages and appear to be content leaving me with a box of broken parts. Worst customer service ever. read more

Dakota Page is by far the best experience I had with a car salesperson, he went above and beyond to help me get my 22' GT; transparent, clear, easy, quick process and delivered to me in Chicago without me having to go to Michigan at all. Helped secure me a great deal including a competitive price and low interest rate as well as answer all my Mustang related questions that I appreciate. Everyone I dealt with at Lasco Ford were very friendly and professional including Will, the folks who delivered my car, and their finance team. Happy with my experience and highly recommend Dakota! read more

Lasco Ford - Auto Repair Near Me - Fenton, Michigan

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So became full here. Sales people don't seem to know their jobs. Looking at a truck sales guy quoted price to me. Cheaper than listed. Drove 45 min to see truck. Well apparently sales guy doesn't know job. They would not honor price or negotiate it. One big waste of my time and gas. DONT USE THIS PLACE. read more

Lasco is the reason I will never purchase another Ford product. Worst Dealership EVER!!! If you transport children or rely on your car for work, please buy your next vehicle anywhere else, because with a Lasco Vehicle you too may need to walk 2 miles to work or miss your child's school event when you're vehicle sits roadside. I wish I experienced the 5 star service of these other reviewers, but I definitely did not. It's almost like they think it's funny that I purchased a faulty, dangerous vehicle to transport my family. 3 weeks after Purchasing a used Ford Taurus, the transmission started acting up after I drove less than 300 miles since purchasing. I called my sales rep (who now works at different dealer) in early June, left messages with the service manager (who was on vacation) and never called back. I called 2 weeks later and was told "as is means as is" and they would not do anything. I purchased the car in 4/26/2022, issue started 3 weeks later and now, on October 1st must replace the transmission on this $8000 used car. I test drove the vehicle 2x, both times they started and let warm up each time. I'm assuming this is because the transmission issues only appeared after cold start. They were aware of issues, but did nothing, so I had to continue driving with intermittent transmission problems. Now, transmission left me stranded... and I'm still waiting for someone to contact me after leaving 3 more messages in past 2 weeks. 10/11/2022 edit: After posting this, Cameron from Lasco Ford service department left me a voicemail during my work hrs on 10/03/2022. I returned the call later that day and have left 3 voicemails since, with no call back. Today, I called the dealer number instead of Cameron's direct number. I just spent 20 minutes on hold waiting for Cameron to pick up the phone. I hung up and called back only to find out he has been on lunch this whole time I waited on hold. I'll update if I get a call back ... 10/13/22 - I now realize Lasco Ford replied to this review, only to look like they cared after negative, but truthful feedback. They are perfectly comfortable selling faulty vehicles. I can officially say Lasco Ford is the kind of dealer that gives car dealers a bad name. 10 days and 9 messages later I finally spoke with the service manager and was told to bring my car next monday for them to diagnose the transmission issues. Less than an hour later, I received a new voicemail saying not to bring my car because they will not even diagnose the pre-existing issue and "as is means as is". I will never buy another Ford and will tell everyone I know not to do business with this Dealership - dishonest people selling questionable and dangerous vehicles. read more

DO NOT BUY A LIFTED TRUCK FROM THIS DEALERSHIP! We purchased an F250 Super Duty in 2019 from Lasko. When we bought the vehicle, it came with a lift kit that the dealership installed. After driving it for a while, we notice that every time we hit a bump the vehicle would jump to the left. We took it to Gorno Ford to be looked at and were told that there was an issue with the lift. But, since they didn't install it, they couldn't work on it. So, we took it back to Lasko for service. When we picked it up, we were told that they replaced a bushing and the problem was resolved. It was not. We have since had the vehicle in again, and they told us they replaced the same part. Why would they replace the same part, when that didn't fix the issue the first time? We decided to take it to a mechanic near by to have them look it over. That mechanic explained to us that when Lasko installed the lift, they kept the stock trailing arm, instead of using the proper trailing arm. This throws off the geometry of the front end, causing it to jump and rattle. This is now two mechanics that have told us that the problem is WITH THE LIFT. When we called Lasko to let them know they installed the lift incorrectly, we were told that is how they do all their lifts. We have now been getting the run around for a week about getting this fixed. Each time we are told that someone else will call us, and we don't hear from anyone. This is infuriating. When you spend $80,000 on a truck, you expect that it will operate correctly. And it probably would, had the dealership done the lift correctly in the first place. The customer service has been absolutely terrible. DO NOT BUY A LIFTED TRUCK FROM THIS DEALERSHIP! read more

Had my car for 2 weeks, i got it back and it runs worse than before now. Got here first thing in the morning Monday to drop it off and now I've been here almost 3 hours waiting. Apparently you don't take priority if they charged you for something they didn't fix before and they don't give a shit about you. Now I'm stuck here sitting missing more work and no way to get anywhere. I live an hour away and come here just to get screwed. After you give them your money they stop caring about anything for you. Do yourself a favor and go literally ANYWHERE else in the world than this place. read more

I called to get a price on a part, unless you have a vin number they will not help you. It took 4 phone calls and going "KAREN" to finally get a price and talking to 2 managers. This was the 12 place I called, they were the only one demanding a VIN number. I should not be this frustrating to get a price on a part or to see if it's in stock. I ended up going to Scott's ford in Holly for the part, $30 cheaper and had the answer (without demanding a vin number) in less then 45 seconds. Do not waste your time or sanity calling Lasco. read more

I purchased a brand new Bronco Sport and the deal went well as we shared some costs to get to an acceptable out there for price...they even delivered it to Saginaw. Unfortunately, everything following was a disaster. Were received a temporary tag and waited for our official Michigan plate. As the temporary tag expired, I followed with Lasco a number of times. I was told they had the plate and never notified me if this fact. They told me they were a dealer that provides such tag service...but never told me that. First they promised me to send it right out but never received it. I followed Asia again and was told I don't know why it wasn't sent. They couldn't send it next day because it was too late so second day. It was delivered with no one home by UPS but now they needed a signature. As I went to the UPS office designated by them, it was not there. I had to make two trips to finally get the license. They seemed to not care once I made the purchase. As a side note, my original sales person, who was present during my sale and final negotiation, called me the next week to ask if I was still interested in buying a Bronco Sport. Just overall poor after the sale support. Very Disappointed. read more

My son bought a Truck from Grand Blanc location few months ago we warned him to not buy from here due to very poor customer service! The young man that sold him Truck assured my son it was all new people and he would get good service after the purchase. Unfortunately he found out today the hard way the extended warranty $2,000 is no good and just to look at it is $100+ to say it's not covered! Cost for a line couple small parts over $600 that's over a weeks pay! Just horrible avoid that place because once you buy it's all downhill from there. read more

After my call to service was answered she promptly put me on hold, had to hang up after 11 min! Simple questions!

Took in a Ford for a recall and software update. My vehicle was in their shop for 1 day short of 3 weeks. The issue is that I have two NEW dents on the driver and passenger doors and while the FORD person who handed me the car keys took photos and promised to get back t me, FORD has gone silent and does not seem to want to take ownership of this. The next step is to take them to small claims court? read more

I could not have had a more positive experience with your associate in service. His name is Matt and he was professional and courteous And very helpful with my charging issue. LascoFord is fortunate to have Matt as an employee. read more

Very clean, friendly staff, great little play area for kids, comfortable waiting area in service, walk-ins welcome read more

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I had one of the worst experiences at Lasco ford in Fenton on Owen rd. First the sales person was very short and rude about what I could and couldn't take off my old vehicle. things that were aftermarket that originally did not come on the vehicle. And then after I decided to let that go, he takes my vehicle into appraise it and I'm waiting there for a very long time then finally he comes back out and he has this piece of paper and he sits down. He turns it around and he proceeds to give me a fictional interest rate and payment so I asked him what lender gave you that kind of interest rate my credit isn't that bad. He said this is worst case scenario. then I told him to go get my truck because we were done. As he's walking away, he says to me good luck when your vehicle breaks down and right then and there I just got my stuff and left. He treated me very unprofessional like I was some secondhand citizen, I'm a 55-year-old man. I will never step foot into any lasco facility ever again and I suggest if you wanted to get treated fairly that you go somewhere else, thank you for reading my review. read more

Jay lasco is a crook, his service team is a bunch of liars. They said they cleaned my fuel tank on my truck and cleaned the fuel pickup. I took it to another mechanic and he told me the tank was never cleaned. Pickup screens were never cleaned either. He is refusing to refund my money. I can't believe this is the way a Ford dealer treats a member of their family, I'm 4th generation my great grandfather worked for ford, my grandfather worked for ford, and my dad worked for Ford. No respect, unfair treatment. Stay away from lasco ford. See the attached pics of their great job cleaning my fuel tank and pickup screens. read more

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I could not be more pleased with my experience with Lasco this week when turning in my 2019 Edge lease and picking up a new 2021 Edge! Emily Kerzka is amazing to deal with. Friendly, patient, knowledgeable, the whole package. They gave me a great rate, and they made the whole process easy peasy. I highly recommend Lasco! Ask for Emily! read more

I purchased 2 Ford Expedition SUV's from this dealer. Nice sales staff and experience. Got a fair deal on the vehicles however when I went to trade in my first SUV, they only gave me 16k and sold it later for 34k. I understand they need to make a profit but that's ridiculous. They said my 2.5 year old SUV I originally bought from them had several problems, well, that's the product you sold me!! Probably look elsewhere next time. read more

I bought a vehicle from this dealership. They were great through the buying process but they only provided me with one key. I asked for another key and they told me that I'd need to come back because the key needs to be programmed. I couldn't make it back due to medical treatments. Months later my grandson lost my key and Lasco is refusing to provide me with the second key. I'm currently having my vehicle towed to a different Ford dealership and I have to pay for towing as well as $400 for a new key! Don't buy from or have your car serviced at Lasco!! read more

Just try to call them, been trying for 2hrs, no one picks up, Facebook messenger is just data mining. Sorry guys you lost a sale, had $50k in hand for a cash sale, simply wanted to confirm the truck was on hand before driving 45min to get there. read more