Outstanding service. Friendly and concerned folks. Also, great Popcorn in the waiting room!

On January 26th I had my battery replaced by Vic service dept. On April 2nd my vehicle shorted out and completely died. My mechanic recommended replacing the alternator, which I did. After the alternator was changed, discovered that the battery cables had never been tightened down and were constantly arcing. I approached Canavers's service manager about the issue and he said that he would take it to his boss and contact me with some form of compensation. A week later, I still haven't heard a word. If this is how the service department is run,then I can have very little faith in the rest of the organization. read more

Have not purchased but have utilized the service center, body shop, EV Charger, and glass chip guy Kyle. The service center is great along with the body shop very fast and reasonable prices. DC Fast Charger works like a charm but would recommend an app or if your car has activation capability seems to work better than a card or RFID. Glass chip repair is okay still can see the chip in my windshield had to pay before it was done or I wouldn't have paid as it looked no different than what it began with to my eye. -1 star Cannot speak of sales or purchases never bought a vehicle from them. read more

Vic Canever Chevrolet - Charging my MME at Vic's because Lasco is no good - Auto Repair Near Me - Fenton, Michigan

I don't like being the person to give one star, but i will. I took my 83 year old mom's car here to figure out why it stopped working. I knew the battery was dead. I talked with Scott from service. He told me he would have to put a new battery in at the cost of over $320. l thought that was high but it had to start to get looked at. After they looked at the car and figured out it needed a new engine he quoted me a price at around $530. He immediately called me back and said he forgot to add "teardown" so it was more like $680. My mother also called and talked to Scott several days later. She was quoted a price of $540ish. Scott immediately called her back several minutes later and said he forgot to include "teardown" it it would be over $680. a week goes buy and my Mom and Scott have a discussion and Scott tells her he forgot to add something and it now cost $1045 and some change. On 4/09/2026 Scott tells her it will cost over $1200 because he forgot to include whatever. My mom says no you said it was $1045 I have it written down. My mom asks to talk to Scotts manager and he brings it back down to $1045. We are seeking a lawyer, not sure anything can be done about talking advantage of an elder person. Perhaps I will contact the Sheriff Office and BBB. read more

Dropped off on Friday morning for service on 3 issues that were happening to my Blazer. Work was completed by Wednesday at noon. Jeff in the service lane was great. He kept me updated on the progress and he worked with GM to get all my issues covered under warranty. I've purchased 2 vehicles from Rob D. in sales and he is great. read more

We have taken our 2019 Chevy Silverado into this dealer twice for ignition problems. BOTH times we had an appointment scheduled ahead of time. BOTH times they did not even get to our vehicle. The first time they had it for two days. The second time they had it from first thing in the morning for the full day. BOTH times they did not communicate the status of the vehicle and BOTH times they claimed that the technician went home sick. They have rotten customer service and we will NEVER GO BACK THERE AGAIN TO EITHER PURCHASE A VEHICLE AND ESPECIALLY NOT FOR SERVICE. read more

Have had nothing but great experiences here. Totally trust them with my car and just trust them that they aren't trying to take advantage of me. Really nice people. read more

Always friendly, always helpful. They go the extra mile and never make you feel pressured, or like you are a bother. I've bought 2 new Blazers and a new Silverado from them in the last 2 years and will be going back for my Tahoe in a few months. A+ team!! read more

This service department is the ABSOLUTE worst..... you can NEVER get in in a reasonable amount of time even for critical issues. It's 2 weeks out for everything..... I bought my vehicle here and bought multiple warranties so try to use them but it's impossible. Tire issue 2 weeks. Went in today for SERVICE, the adviser says it was an oil change appointment.... NOPE..... well you could leave it for 2 weeks..... are you INSANE.......... it takes 2 minutes to at least plug it in and find out what the problem code is NOPE............ just 2 WEEKS........I will NEVER be back here for service.......... they are AWFUL........... However sales specifically Scott Tell is absolutely amazing, I purchased 2 cars last year from him and both transactions were problem free, and so easy. If I was just rating sales or him it would be 5 stars. But sales is THE ABSOLUTE WORST IN THE INDUSTRY. read more

Just took 2 hours for an oil change... and I had an appointment. What is the point of an appointment if it's going to take 2 hours? I asked for the Service Mgr when my car was finally done, and instead of owning the problem (which is what a MGR should do) and making it right, he looked at his two hourly employees and said why didn't someone notify him that we were backed up. They clearly had never been trained to do that. They then told me they were "double/triple booked". Call me crazy, but who did that Mr Service Mgr? This is why everyone in Fenton goes to Al Serra instead of Vic Canever. read more

I have given this dealership many chances and I would have to say every time the still disappointed . I have been leasing Chevrolet and GMC vehicles for many years. I live in Linden so the nearest Chevrolet dealer is in Fenton. I shop local and use local maintenance.but will never use them the worst experiences i have ever had at a car dealership. And my friends and family also will not. read more

Outstanding and professional service. Goes above and beyond to address customers' concerns. Very friendly and excellent communication throughout the entire process. I had some warranty work done, and Patrick Sassine thoroughly followed up with ordering parts, scheduling the repair, loaner vehicle, and providing updates. Highly recommended. read more

Beware purchasing the prepaid maintenance with your new vehicle! I purchased 4 oil changes and tire rotation with my Silverado, in addition to the free one they gave me. Turns out this works like a warranty with a mileage expiration, which in my case expired 1000 miles before my 5th oil change. I called GM and the warranty service line, and was told to contact the dealership. When I called the dealership, I was transferred to full voicemail, and couldn't even leave a message! read more

My son in-law purchased a 2013 charger from this dealership ($13,000.00 +) has not even had it 2 weeks and has had to change headlight $250.00 and now recently two fuel pumps which cost over $800.00. The dealership refused to pay for this issue. When he brought it home it had not even been cleaned properly. They sold him a lemon I believe they knew they did as well and are simply taking advantage of a young man. I think at the very least they should paid half. I would never and certainly never suggest purchases from this dealership. Shady dealing going on there . They will take advantage. read more

Plan on being stranded without your car for 2+ weeks if you have service other than an oil change. Apparently, they only have 1 mechanic who works on diagnosing check engine light warnings. Other than Patrick (who no longer works there?) the service dept(and cashier) are rude and could care less about providing quality customer service(poor management). I have bought 2 new cars at this dealership(never again). Contacted the dealership with my concerns back in the spring and hit the "lets talk" option. No one ever contacted me. Zero stars. read more

Very poor service in their parts department. Had an issue with a part I ordered and when I brought it to their attention they referred me to GM. When I called GM they said the parts department has a special tech line they can call to resolve these types of issues. Very lazy and poor service. Would not recommend. Plenty of other dealer's in the area less then a mile away I have used with not issues. read more

If I could give them a negative # I would I have purchased alot of cars in my life time. I have never delt with such direspect and Unprofesionalism. I delt with 3 people their a salesmen the general manager and yes the big shot . I would suggest not even wasting your time shoping just awful YOU'VE BEEN WORNED !!!!!!!!!!!!!!!!! read more

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I need to have a mirror fixed and have been having problems with the service department. A gentleman "chose that word intentionally" named Dale Rife in the used car sales department stepped way out of his area to go out of his way to help me! He is not just Santa- his is truly St Nicholas! Then another gentleman named Austin new to the customer side of the service area took the baton and made things happen! These gentleman have restored my faith in Vic Canever and along with Shawna, in the body shop, help me feel confident and comfortable getting this repair during this scary time. They assured me that people would use all sanitation processes and even directed me in to how to go about this in the most cost effective way. Kudos to them and hopefully Vic Canever will recognize them for their real worth! read more

The conclusion at the end of this review is based on my 25 years in the new car sales business which began as a salesman and ended in 2012 as a retired General manager. Yesterday while surfing Craigslist for a vehicle I came across a very low priced, ideal vehicle for our needs at a Vic Canever Chevrolet. Based on the unusually low sale price of the vehicle, and having worked at a number of Chevy dealerships during my career, I new that I need to call and verify the vehicles availability . I was told by the Salesman's that surprisingly it did not sell over the weekend and that it was still available. The dealership was 60 miles away and I new I wouldn't be able to get there until late afternoon. During that time I called twice as our day took me closer to the dealership. My last call, 15 minutes out again verified that the car was still available. Upon arrival we quickly spotted the car in the "for sale" line of used cars still with the as advertised sticker hanging prominently from interior mirror. As my wife and I began to inspect the vehicle a salesman approached and introduced himself. I asked for the salesman we had been talking to and I was told that that salesman did not work in the used cars and that he could help me. When I insisted on the salesman I had talked to I was told the vehicle was SOLD. I told him that just 15 minutes earlier I had, for the third time, verified it was available and he turned and walked away to contact the salesman I had asked for. My salesman arrived and was shocked to here it was sold, so he went into the office to straighten things out. He never returned, but a young man came out and introduced himself as the Used Car Manager and promptly told me it was SOLD however that they had other vehicles I might wish to consider. I asked if he had a signed contract he said no. I asked if he had a deposit he said NO but the car was sold and I should look at other choices they had. I said no I am here with cash and wished to buy only this car. He said that wasn't possible as it was SOLD! No contract NO money deposit but it was SOLD? I asked to speak to the General Manager and he told me that he was NOT there today. Enough was enough so we headed towards the main showroom where low and behold we found the General Manager. After explaining our shock and dismay as a ready and willing CASH buyers not to be able to buy his advertised vehicle. I was told by the General Manager that their 'Policy" was that if the used car manager said it was sold I should consider an alternative vehicle that they could show us.....Folks that in my opinion is whats called by law "BAIT & SWITCH" a policy in some states that is a criminal offense. I know for a fact that Chevrolet, General Motors along with Ford, Lincoln & Cadillac do not knowingly tolerate such practices. However obviously Vic Canever and his Dealership sales people do! I suggest you seriously consider avoiding any dealings with any business that practices this deplorable & deceptive 'Policy" that VIC CANEVER Chevrolet in Fenton Michigan is obviously, in my opinion, practicing with gusto! read more

Had my vehicle serviced here and two days later my turbo blew out again after it was replaced 10,000 miles ago under factory warranty. I also requested a tire patch for a slow leak and was told they won't do it because it was to close to the side wall. They quoted me for two tires for $260 saying the fronts would both need to be replaced since one had a hole in it they wound not patch it. All four tires had less than 12k on them. I went to Belle Tire down the road and had the leaking tire patched for $20. There was a screw in it. read more

I took truck in for a recall . Got right in and staff were real nice and waiting area was nice . Had great coffee / himade popcorn / and donuts .. it didn't take long for them to finish :) read more

Rob helped me find my perfect car! He was friendly and didn't try to dupe me like I was worried a car salesman would try to do. I would recommend getting a car from him. read more

Tye West was an awesome salesman, go see him! Super honest and patient about everything !!

I'm fed up! Brought my car to Vic Canever for a coolant leak. Payed $750 (over $500 for labor) and was immediately aware that it was still leaking. Brought it back. The next week it was leaking OIL. Brought it back, at the time specified by the agent. Had to wait over 30 minutes for an agent to boot their computer up and the loaner car associate to arrive. I was presented with an estimate for an additional $131, which I refused to sign. At this point, I was also told that there would be no technician available until Monday. This was not acceptable as I had an appointment Saturday morning at Discount Tire to have snow tires put on the car. I asked to speak to the manager and was told , "He's over there." I asked if he had been told that I needed to speak with him. The agent said, "No" and returned to his desk. I had some words with the manager. His suggestion was that I buy my tires from them! NOT ACCEPTABLE!!! He then agreed to have my car taken to Discount Tire before being returned to me. I expressed my concern that not once had anyone I'd spoken to said "We apologize for your inconvenience." Fast forward, two weeks later, I am leaking coolant again. read more

Great customer service and a relaxed atmosphere for customers. Typical dealerships have stress in the air, but not at Vic Canever!

If it wasn't for Pat In service I'd NEVER come to this place and they would get 1 star. The service agent "in the middle " is horrible at her job. Brought my 20015 company van in for work and she argued with me that there was nothing wrong. Well come to figure out yes there was an issue... no apologies. I then brought in a 2019 company van because as I'm driving on freeway and I roll up window the volt meter starts dropping drastically, again she argues and says that's normal. When I tell her the air conditioning also cuts out she's like O well that's not normal?? My company will allow me to take to a garage now so NO MORE VIC CANEVER CHEVROLET. read more

I have been a resident of the Fenton, Mi area for 23 years. As a loyal Chevrolet driver, convenience is key when it comes to scheduling a service. You'd normally think "oh, I'll go to the local car dealership so I don't have to drive far away." So what do you do? Schedule an appointment at the local dealership. You get the confirmation, go to the dealership, and they tell me EVERY TIME "You're not scheduled in our system. The earliest we can take you is in 2 weeks." I cannot tell you how many times this has happened to me at this location. I've complained to them multiple times. So, I'm finally writing a Yelp review. I will never go to Vic canever for anything regarding my vehicle again. This is the reason why Lafontaine is the powerhouse of Fenton when it comes to buying Chevrolets. Why? Because they will never screw you over, like Vic Canever. I would 100% give them a 0 star review, but Yelp doesn't do that. Of course, they will try to reach out to me and try to make things right. Well guess what, you've tried multiple times and failed. Never going to get my business again. read more

Crooked bastards! I bought a used truck from them and found out it had blown head gaskets after spending a bunch of money replacing parts to try and fix it. I went back in to see what they would do to help, I even told them I'll buy the parts (over $800 worth) but asked if they could provide the labor, the sales manager Glenn offered to let me pay for it to be done, when I said no he just smirked leaned back and said "sorry". I bought 2 vehicles in 2 years here and he just dismissed me after selling me a broke truck knowingly! An ex employee told me they do this all the time....stay away!!! read more

I had a great sales experience. Returned for service which was also a pleasant experience with the exception of not having the mud flaps in stock that was one of the items I expressed bringing the vehicle in for. A little more attention to detail would save the inconvenience of returning again for something that could have been completed previously. read more

Top notch dealer ! Been going their for years and the professional sales experience is always a pleasure to deal with.

Quick and pleasant....went in for a recall. Was done in a timely manner. They went over the car to note any damage before they started work and even made helpful suggestions. Some people are saying Chris was rude but I did not think he was I thought he was friendly and honest exactly what I would want from a service member. read more

Had routine oil change. Every one in this department was great! They were friendly, polite, and efficient. It is so nice to go somewhere and have such good customer service! Thank you! read more

Very helpful and courteous! Don't know what we would have done without the loaner car. And they went out of their way to try to save us money on an expensive repair. read more

Cody Serrato was a pleasure to work with; he was professional and helpful in assisting me with the purchase of my 2016 Camaro. The young man that picked me up to transport me to the dealership was friendly and professional, he made me feel comfortable, is very outgoing, and conversation was enlightening. The financial department was professional, worked quickly in expediting the paperwork and financial process. read more

Made online appt. Received confirmation shortly after. Arrived and everything went smoothly and friendly.

I met with Scott in the used car center to discuss buying a car. This would be my first car and it was my first ever test drive. After he was 30 minutes late, he acted like he had no clue who I was I had to tell him my name twice and the car I wanted to test drive (I had a appt set up for 5 and the vehicle I wanted to drive the day before). It took him another 5 mins to find the keys. I didn't expect a test drive to be a all day event. I told him I was only interested in test driving he said he couldn't answer any of my questions without running my credit. And repeated asked me how much I had to put down "today" and literally every question I had he said he couldn't answer me. It was a very terrible experience for my first time talking to someone at a dealership. Very off putting. If I do come back here I will NOT purchase from him and I will tell anyone that is in the market to buy a vehicle to avoid him. Ridiculous. I had my grandma go to a dealer on Florida and all she said was her granddaughter was interested in a vehicle like this, and all of her questions got answered, why couldn't mine be? I didn't plan on leaving a review but I was told to by my coworker. Hopefully someone there sees this. read more

The entire crew at Vic Canever provided exceptional service that exceeded my expectations at every level. General Sales Manager, Matt Stevens took time to discuss my personal concerns about purchasing a new versus used vehicle. He introduced me to Lou Columbus who spent a great deal of time and effort evaluating my needs. Lou is AWESOME! He tailors his service to the individual throughout the ENTIRE process. His commitment to excellence is unparalleled! After Lou helped me select the car that perfectly suited my needs, he introduced me to Finance Director, Mark Tolbert. Once again, I knew I was in good hands. Mark knows his stuff! He patiently explained all of my financing options and helped me select the option that was best for me. Finally, I met Service Director, Duane Curto who personally assured me that they would meet my service needs for years to come. Thank you Vic Canever for an outstanding car buying experience! read more

One day after the installation of the remote start we had installed at Vic Canever, NEITHER of the remote key fobs are working...!!! OMG. really? Don't waste your time on this dealership!! read more

If i could give negative stars I would. I dropped my car of Nov 12th for service. The service engine light was on. After an entire month of going back and forth over wether or not it was covered, I finally gave up and just went to get it. I drove 2 blocks and the warning light for low oil pressure came on, I took it right back where service manager Duane told me to drive it home, I broke down completely 2 miles away. Duane says they did not do any work except an oil change, my car was fine when I took it in. I was initially told that it was covered and would be ready a few days later on wed. on thursday on when the car is supposed to be done they call me to say its not covered and would be 2200 dollars. When the oil pressure light was on he told me they never did any work to it. They blew the engine in my car and then say they did nothing to it,,did i mention it was there for 31 days. read more

DO NOT DO BUSINESS HERE. I have never been treated so poorly by a dealership in my entire life. I have an ignition interlock device in my 2014 Chevrolet Cruze. I also have a GM warranty and my check engine light came on. I called the service department to make an appointment to get it repaired and let them know that my interlock device can actually be disabled while being serviced (very easy process, you call the 800 number and they give the dealership a numeric code to turn it off). They REFUSED my business and said that they would not service a vehicle with an interlock because they had one bad experience ONE time with someone that needed their interlock completely uninstalled in order to be serviced (obviously two very different scenarios). I have been to several Chevrolet dealerships in Phoenix and also in Genesee and Shiawasee counties since I have moved back to Mi and I have NEVER been refused service. I called Feldman Chevrolet in Highland and they said that they would be more than happy to pick up the slack and do business with me and service my car. They said they would even do it if my interlock was not able to be disabled (which is the case if the State of Mi is who ordered you to have an interlock). So obviously customer service and customer satisfaction mean nothing to this dealership and they do not care for my business. Find a better dealership that cares about their customers. If I could give zero stars I would. read more