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    Randy Wise Buick GMC

    2.6 (43 reviews)
    Open 9:00 am - 6:00 pm

    Services - Randy Wise Buick GMC

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    Logan B.

    Just leased a car here. Overall, I'm happy with the car/sale. My salesperson is great and coordinated the sale & service very well (They had a raffle I was unaware of and got my gifts to me!), and I'd do business with them again. The signing was long because the lease numbers were not adding up, due to a miscalculation that would have cost me ~$30-40/month extra if I didn't do the math myself. I really appreciated the dealership's offer to provide a loaner vehicle to me if I ever needed service. Lucky for me, my windshield cracked less than 2 weeks after taking it home. When contacting my salesperson, they directed me to a local glass shop because they didn't do windshields, and offered a loaner when my car was at the glass shop. The shop told me my car was too new to have mass produced windshields, and it must be ordered from the dealer. The salesperson found out RW actually does handle windshields, which was a relief, but it left me with a lot of wasted time and calls. The service dept was very understanding when I didn't return their calls for a little due to working a lot. When arriving and dropping off my car, I received a loaner that was pretty disgusting. It was a 2021 car, but had food left everywhere, straw wrappers, and drink spilled on the inside. To add to this, it had less than 1/4 tank of gas (It's known I live 45 min away from this dealership, so I had to stop before arriving home and fill up) PLUS the first message on the dash as I get in: "Wiper Fluid Low, Refill" or something along those lines. But the job was done in a day and my car was dropped off to me - super helpful. **COVID Related: I work at a large hospital and worked throughout the pandemic. Michigan has a mask mandate. No one wants to wear a mask, but it's mandated we do when around other households/in public. Whenever I have been here, everyone's masks are hanging off one ear or laying on their desk. The people I have worked with know I work in a hospital. The driver that dropped off my car to me got out of the car without a mask. Not only is it disrespectful to the general public, but disrespectful to someone who 1) you know has seen some scary, life-changing events at their workplace and 2) is bringing you business.

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    10 years ago

    Just wish the repairs were cheaper but my car had to have an expensive problem.

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    Page 1 of 2

    Ask the Community - Randy Wise Buick GMC

    Review Highlights - Randy Wise Buick GMC

    Oliver Hackney has been a great help to my entire family with our vehicle leases.

    Mentioned in 4 reviews

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