Well. .. I should have known better. But I purchased a voucher too long ago to get it refunded. So here I am, arriving 10 minute before my appointment. The receptionist says she tried calling me but my number was input to the computer incorrectly. I ask if everything is okay. She said yes but she was just trying to find out if i was really coming. WTF?!! Then she called the doctor (Indera) to say I was here and said to have a seat and that she'd be here in a couple of minutes. 15 minutes later I ask how far she's coming from. The answer is Brampton. Are you effing kidding?!?! My time is so unimportant that the doctor doesn't even make her way to the office until after the client shows??? This is BULLSHIT!!!! About 25 minutes after my scheduled appointment the doctor arrives and within minutes the receptionist brought me back to the room. The clinic itself is very nice looking and spacious. The treatment room is clean and nice enough. I sat down and Indira asked me what I was there for. (I had already booked the appointment for the service, confirmed the service, and given her my voucher with the service printed on it.) I told her. She looked at me and told me I had pigmentation. Yes, ok, I do. The consultation (which I was unaware I had booked for) lasted about two minutes then the sales pitch/push began. Basically I was told that the two sessions I'd purchased through the voucher were not enough and she wouldn't normally accept a client that just wanted 1 or 2 sessions and that I would need to buy some products... at the least a cream for $140.00 or the treatment would not really work. I said I just wanted the treatment and wasn't purchasing anything else at the time. Then she asked me if my voucher was valid and began looking through a list, telling me that many voucher clients cancel their vouchers then show up to use them after they get refunded. I assured her I did not do that and that my voucher was in fact valid. Then she asked me when I wanted to start treatments. Ummmm... now. She said this was just a consultation but that we could do it but she did not seem thrilled. So she did the treatment - but not before again attempting to sell me product once I was on the table. I got the feeling that the treatment was half-assed since I didn't dish out more moola for what she was peddling. I could be wrong but that's how it seemed. The treatment was quite short of the 30-minutes specified on the voucher. But whatev. Then after she had me wipe my face off with a paper towel, I went up front to pay the taxes due and book the next treatment. The scheduling was difficult but in the end I made an appointment. Then drove home. When I got home I saw 2 missed calls and had a voice mail. I listened and it was Indera telling me that she saw in her records that my voucher had been cancelled a long time ago and she was calling the voucher company. WTF?!?! I can't even begin to express how disgusted I am. The service this woman offers is appalling enough.... but now she's calling me and accusing me of fraud?!?! She has no idea who I am. I'm done. I have things to do today but instead, contacting the voucher company became top priority and writing this review took second. The woman I spoke with at the voucher company was great - understanding and willing to deal with my drama. I requested that even though the voucher had not been previously cancelled, I absolutely do not want to go back to this business. She said she would deal with it. Great. Here is a tip for Indera and all other business owners... When you offer a "deal" to attract new customers, make it a complete deal. Don't tell people that the voucher purchase isn't enough off the bat. Combine what you need to combine to feel good about the service and set a price you think is fair then WOW your new customers so that they WANT to give you more business! Behaviour like I've experienced at both of the Laser Cosmetic Clinic locations is such that it turns me away. And if people reading this review are wise, they won't even waste their time or money giving LCC a try. read more

Made a consultation appointment for a Saturday morning. Arrived on time and sat in the waiting area for 20 minutes past the scheduled appointment time, I figured OK, maybe the previous appointment slot was taking extra time - not a peep from the receptionist, she didn't bother to inform us as to why things are running late. At 25 minutes past some lady walked into the clinic, said a muffled "Good Morning" and proceeded to the back of the facility. That's when everything fell into place and I realized the lady in question was the owner herself. At that point I said screw it, told the receptionist I'm not interested in waiting any longer and left. Very unprofessional if you ask me. I can understand running late due to unforseen circumstances and whatnot, but not offering any sort of apologies, explanation or whatever does not sit well with me. Going to spend my money elsewhere instead. read more

The treatment did not come to the expected result. This was a complete waste of time and big money. This place is a fraud. Try to avoid it.

i was referred to laser cosmetics clinic by one of my friends saying Indra is the best and now after getting 10 treatments for hair removal and acne and it was totally painless and worked perfect for me. Susan read more

I used to have horrible dark freckless and dark spots on my face and as soon as I started getting a treatment with Dr Indra my face instantly started clearing up and just after four sittings I could already see a big difference. Dr Indra puts a lot of hard work and is very dedicated to her goals she makes sure all her clients leave the centre with confidence and a big smile on their face. 10/10 definitely recommend Dr Indra and I will keep gong here for further treatments as well. read more

I bought a Dealfind voucher for hair removal sessions. Not only was the owner, Indira Dubey, 45 minutes late to my scheduled appointment but she did not apologize nor was she friendly whatsoever during the appointment. On top of that, she has no idea of her OWN cancellation policy (none exists according to their confirmation emails) and forfeited one of my sessions because I cancelled. Please note that I called ahead to cancel the morning-of and the receptionist on the phone advised me I would not be penalized for the cancellation. Yet, Indira Dubey, the Owner, did not agree with her own policy. When I mentioned her 45 minutes lateness, she merely said "Well, at least I came and completed the service." I would advise you NOT to go to Laser Cosmetics Clinic. Very poor customer service by an irrational owner. Go elsewhere. read more

I have had two sessions. They have gone well. I am going for more. There is much wear and tear on the skin at my age so this treatment helps a great deal. The service is professional, thoughtful and informational. read more

I came into this business establishment for laser resurfacing exactly 11 years ago- why am I suddenly writing this review now? Well it was my very first time ever going into a place like this at the time, so I had no idea how it was supposed to be, but now that I've been going to much better places for skin rejuvenation services elsewhere since- I realize what a joke my time here was. When I came in for my initial consultation, the owner first wanted to charge me $5000 for 6-8 sessions (I can't remember how many sessions it was exactly, but it was atleast 6 times I went in) then knocked the price down to $3000. I was just turning 30 and wanted to treat myself. The treatment itself was always fine. She applied a cool gel over my face first and then do the treatment, but then after it was done, she would throw a towel on me for me to wipe the gel off my face MYSELF! How unprofessional!!‍ I'll never forget that. Again, I didn't know any better because it was my very first time going into a place like this, so I actually thought maybe it was normal?? Once all my sessions were completed, I came in for a peel, which was done by the Receptionist of all people, and when I asked her what she was putting on my face, she actually said and I'll never forget this, "I don't even know." Like seriously?!? I had to look at the product myself to see what the heck was being put on my face!! UGH!! How freaking unprofessional!! The owner always seemed unfriendly, apathetic, miserable, and really just didn't seem to care at all. Please don't go in here. The owner is ONLY INTERESTED IN MONEY, uses fake reviews here to look good, and is simply not a warm nor kind compassionate individual who should possess those qualities in order to properly run this kind of business with repeat customers. There are SO MANY BETTER PLACES to go for skin treatments! I really don't understand how she's still in business, but I was not a return customer and can't see how anyone else would be. Honestly I hope this pandemic will force her to close down. Cheers. read more

Dr. Indira provides excellent services and best prices to her clients. It is obvious that Dr. Indira really cares that her clients are satisfied with their experiences and happy with the results. She is very professional, knowledgeable and easy to talk to. She is also very accommodating to my crazy schedule! I would highly recommend going to see her for any treatment. 5 STARS for sure!!! read more