It's a pity that I can't give a negative rating (minus) for such terrible service and attitude…read moretowards the customer!
I have been visiting this salon for over 10 years and when the owner changed (less than 1 year ago) I was very upset because Kim was a very nice and professional master. But after I was assured on the phone that everything would be done no worse, I came and was really very happy with the result. Lam is a very qualified master!!! And all the more so, all the subsequent events look very dirty and dishonest!
I have been using acrylic nails for over 20 years due to necessity. Depending on time and money, I visit the salon not every 2 weeks (as RECOMMENDED, not REQUIRED), but usually 4-6 weeks. And I have never had any problems with even a less qualified technician. I sometimes did nail renewal once a year and everything was fine and everyone was happy!
I had a normal relationship with Lam, or so it seemed to me. One day he decided to change my nails, although I asked him to do only a refill, I was surprised, but kept quiet. And in vain. And then at the beginning of December I noticed that he was doing a refill in some other technique. When saying goodbye, I said that I would come before the New Year. Lam, laughing, answered that "we will see each other soon". A week later, 2 of my nails flew off, for no reason. When I came, he just hid and another girl did these nails for me. I paid, since it was not her fault. A week later, I lost 2 more nails! Apparently, this is how Mr. Lam decided to fix the problem of frequency of visits and earning money!!! When I came to the salon, he was busy with another client and I said that I would wait. When he was free and I started making claims against him, he started running around the salon and yelling that I come once every 3-4 months and that's why my nails are falling off. But this is complete nonsense!!! Everyone who does this procedure understands that it is impossible. In the end, he said that he would not do anything and that I should go to another salon. How is that? I sat for an hour and should leave with nothing? Then another master did everything for me, I paid, although she did not want to take it (Lam said not to take it). But I also do not want to be indebted to a dishonest person.
Lam is also dishonest in that he never talks about a 15% discount at the beginning of the week!
It has already been written here (in previous reviews) about the violation of work ethics. Here there is simply a rude attitude towards clients and impudence in making money by any means. I think this case deserves publicity in consumer protection agencies! And I will try to do everything so that this person loses his license to provide services.
I do not recommend this salon to anyone! And I will wait until a more adequate owner appears there!
