Ran out of toner it has been 4 days and have had no help at all! still am without printer. If you…read morehave a business stay clear of this one!They are awefull!

From the owner: Applied Imaging is West Michigan's premier office technology solutions provider. Locally Owned &…read moreOperated / Offices in Grand Rapids, Kalamazoo, Muskegon & Lansing. / Over 65 Years of Combined Experience / Over 7,500 Clients throughout West Michigan Award Winning Document Solutions Provider / Applied Imaging is proud of our accomplishments as a premier solutions provider and a leader in our industry. Applied Imaging recipient OfficeDEALER magazine's Elite Dealer Award / Applied Imaging helps Healthcare Midwest reclaim their office / Applied Imaging receives the coveted Ricoh President's Award, which recognizes the very best in dealer partnerships. / Past Awards

My sister had forgotten her phone charger at our home in TC. We don't have compatible phones, so…read moreshe needed to buy a charger. The first one she purchased on Saturday evening didn't end up working, and she bought two pens for her kids that had arms that moved. One of the kid pens broke overnight. So, we visited here twice while staying at the comfort inn across the way (super bad customer service there, btw). Oh well. Customer service was stupendous at Office Max though, we had an older gentlemen as our cashier and he was beyond patient with us and our exchanges, for another charger and another kid's pen. Plus, he helped us open the store door when it was still locked. D'oh.

I LOVE this Office Max location. The employees are fantastic and responsive, especially in the…read moreprint center. I would gladly change my review to five stars, but the copy machines in the self-serve area are horrendous. They sit there "thinking" about how much my copies cost, and remind you of the price between every single copy. It'd be fine if you were making a single copy, but for anything more substantial I go to Staples, even though it's considerably more expensive. My time is valuable!

I'm not typically one to write reviews, but I've had the strangest experience with OfficeMax/Depot…read moreand I'm still very confused. This all started on a Thursday morning, when I ordered two booklets to be picked up same-day at the Alpine location. I never received the email telling me my order was complete that day, which was odd because I ordered for same-day, but whatever, things happen. The next day, Friday, I get an email saying my two booklets are ready for pickup. I drive about 20 minutes to the store, park, and see there's a sign on the door that says "closed due to technical issues until further notice". Well that's odd because they just told me my order was ready for pickup! But again, things happen, hopefully they'll reopen soon and I can get my order. Friday evening, I call the store. The automated message says the store is open, but just to be sure I press the 2 to connect to the print dept. No answer. Saturday morning, I do the same thing. No answer. This order is important to me and I wasn't anticipating waiting a couple days longer than planned, so I message customer service and they basically told me I'd have to handle it with the store. Well, not sure how I can do that when they're apparently closed until further notice, but great I'll keep waiting. Saturday night, I call, the automated voice still says they are open but then I can't connect to anyone. Sunday morning, same process, no luck. I decide to message customer service again, because perhaps the store has suddenly permanently closed. I chat with someone who tells me the store is open and kindly gives me their hours. Okay. I assume they must have reopened and are just not answering their phone. After all, they must be busy following an unexpected closure. I drive to the store again, 20 minutes. The sign is still on the door, they are still closed. I am beyond confused. Do the two people I spoke to in customer service not know an entire store has temporarily shut down for three days at this point? Why can no one tell me the store is closed when it clearly is? I've since been able to get in touch with a third person at customer service who was able to cancel the order and get it shipped to me instead, which is not ideal because I really needed same-day pickup and will now not get my order until next Friday, over a week from my original order date. To reiterate, I am not upset that the store closed because I understand things happen. It's that this was meant to be a same-day pickup, and here I am four days later without the two booklets I paid over $100 for while they sit on a shelf in the store, with no idea when I can pick them up. And the lack of knowledge from customer service about a multi-day closure is just odd. The automated message when you call the store is also incredibly misleading, because it says they are OPEN. I'm just confused at their whole process, and annoyed that my order is technically ready and waiting on a shelf, but now I have to wait over a week while no one has communicated anything with me at all or given a correct answer in regards to their store being closed. I actually worked at this store as a teenager about 15 years ago and I loved it, so there was still some lingering loyalty. No longer. I think if a store closes unexpectedly, then customer service/corporate should be alerted immediately and someone should reach out to anyone who had an order in process with the store to find an alternative solution, or at least let them know they'll have to wait to pick up their order. Or even a generic email! Something, anything. This has been so, so weird.

helpful staff. understood my computer needs. after I purchased a new computer quickly…read moretransferred info from old computer to new one and explained what I needed to know.

Waited to buy an office chair. Asked for a dolly, someone said they'd get one for me and never came…read moreto help again. Decided to walk out and not purchase. Instead the employee was talking to his friends that came in, instead.

After the holidays you would expect that Staples would be staffed for the wave of returns for…read moreAmazon items, but they definitely are not! There were at least 25-30 people standing in line on Tuesday afternoon with only ONE staff member processing returns, and he was very slow. After standing in line for 15 minutes and seeing only two customers waited on, I left and returned Wednesday morning early, but the line was even longer! I'll never use Staples for returns again. I've always used Kohl's in the past for returns and will plan to use them in the future.

My office is in the American Seating building. It's nice because we have our own parking lot and…read morethe building is super old with exposed brick walls. The bathrooms on the 3rd floor are clean and updated with new tile, counters, and fixtures. I like the convenient location and spacious hallways and office spaces in this building.