they completely burned my phone caught it on fire the employee said they didn't have a loaner then…read moreI called manager the following day as he wasn't in that day he was kind of rude to me said he ordered a new phone but it won't be in for a few days I will be without my phone for 5/6 days I ask him why we can't just go locally to get a new phone he tells me that is not there policy so I have to be inconvenienced for a week for there incompetence will not ever be doing business there again

Noele helped me with an elderly friend last month. She was so kind and patient why we figured out…read morewhy her phone was not charging. So I went back last week to get her batteries for her watch only because Noel went out of her way to help us. She was fabulous!

Everything is great about this store on Stadium Dr in Kalamazoo, a huge selection of every type and…read moresize of batteries, along with products that use their batteries! (Except a car that is, LOL!) Now add helpful and very nice employees, that will show what you are looking for, or a similar one that you can state it is the one or isn't the one you weee looking for! Then they will confirm they have it or do not? What more could you ask for in a store that sells batteries of every type for whatever you will be using them for! A huge shout out to Interstate Batteries at this location!!! Thank you so much Interstate, and now that we live 12 miles away from here, we still do not hesitate to drive here, unless we need a AA or AAA battery we can purchase anywhere from almost any store that sells these, the special ones we do not know even where to look for let alone find one, this is our store to come to although it is 25 minutes from our home in Vicksburg Mi?

Hybrid battery is in the trunk, clips, carpeting, lots of goofing around just to get to it. JW and…read morecrew did not hesitate to tackle this replacement. In and out in 15 minutes! I'll be back.

I would like to say how much I appreciate Aaron who is always friendly, but most of all…read moreknowledgeable - it is nice to be able to be treated with a nice smile and feel confident in the service

Stopped by for a lawnmower battery and was helped cheerfully and quickly. I have gotten UPS…read morebatteries here before too nice folk and very helpful. They also do phone repairs here as well.

was trying to fix my phone due to an insurance claim, and they said they would not touch the phone…read moreunless find my iPhone is turned off. bad service, it's just a screen replacement they couldn't get done, so I got it done at another shop.

We stopped there yesterday with a phone needing fixing. The clerk was very friendly,…read moreunderstanding and helpful. Other times in the past visits there we have been very pleased with their help.

Great place to get batteries and lanterns or flashlights. Friendly, knowledgeable service! Nice…read moreto know there's a place to go where you can easily find those odd-sized batteries for kids toys and sound books!!

From the owner: Duracell Procell Batteries, Rayovac, Sony bulk, BB Battery Sealed Lead Acid VRLA and over 600 other…read morebatteries. Maglite flashlights, parts and accessories along with Streamlight flashlights and others.

On 09.22.25 at approximately 10:00 p.m. EST, I accidentally dropped my phone face down on a hard,…read moredry floor, which cracked the screen. Around 11:00 p.m., I attempted to file an insurance claim through the Xfinity app, but the process would not complete. Since I did not have access to a computer, I contacted Assurant via chat to get the claim started. That interaction was extremely frustrating. The agent was impatient, unkind, and ultimately gave me incorrect information by telling me I could go to an Xfinity store for repairs. Later, I received an email directly from Assurant stating that my repair location was Batteries Plus on Pipestone and providing a link to set an appointment. Because half of my phone screen was not functioning, I could not use the link to schedule. I decided to go to Batteries Plus in person the next morning around 9:00 a.m. I provided the staff member with my claim number and explained why I did not have an appointment. Her response was dismissive and inappropriate. After I explained, she asked why I didn't use a computer and remarked, "Most people have computers at home." This comment was unnecessary and unprofessional. She then told me that no technician would be available until 11:00 a.m. and that I should return around noon. This made me question the point of requiring an appointment if staffing is not aligned with service availability. While another employee arrived, I overheard her whispering in the back, including the comment, "I'm just trying to help her," in a snarky tone. There was additional confusion when my claim showed under my ex-husband's name, even though my account should have been fully updated into my name years ago. This ongoing issue continues to cause unnecessary obstacles whenever I need service. When I returned after noon to pick up my phone, a different staff member rushed me through without explanation. I later discovered that a screen protector had been applied to my phone without my consent. Regardless of the waived deductible, this is an unauthorized modification to my device. I do not use screen protectors, as they are ineffective on curved screens and break easily. To summarize, I experienced: Stress and misinformation during the claim setup with Assurant. Disrespectful and dismissive comments from Batteries Plus staff. Lack of professionalism, including whispering about me within earshot. Continued account mismanagement, with my ex's name still tied to the claim. An unauthorized modification to my device without consent. This experience was unnecessarily stressful, and I hope it is addressed so no other customer has to go through the same.

Came in on a random Monday morning with my phone (iphone 12) refusing to turn on after a rough fall…read moreonto wood floors. Two kind workers greeted me as I came in and I was quickly helped by one of them. She examined my phone and was honest in saying she wouldn't know exactly what I would have to have fixed until she opened it up. I answered a few questions, signed a document, and got a call just over an hour later letting me know my phone was ready. The repair was much cheaper and faster than I had expected, making me happy with my choice in going to this business. Would definitely recommend to anyone needing a repair. Thank you Heather!