Awful company. Reinstated membership without consent proceeded to bill me and would not refund once…read morethis was discovered. Scam

Went through the car wash 2x today because the car was covered in oil the first time and I thought…read moreit was a fluke. Second time made it worse. When I tried to explain to the employee they literally walked away from me. They eventually closed the wash down for malfunction, but when I returned to talk to the manager, Makenna, she started yelling at me and said she didn't have time to talk to me. She wouldn't even give me her name, so I got her name from another employee. Makenna should be fired. Dakota was the only helpful person there, and there wasn't much he could do due to incompetence of Makenna. This is amateur hour. Stay away.

I went to Delta Sonic on W Henrietta this Fall to have the car detailed. Then I remembered, the…read moreheadlights were fogged, (2017 RAV-4) OK the young lady gave me a price for the detailing and the headlight refurbish, She went on to explain they just don't polish the headlight lenses till they are clear. They then ceramic coat the lenses. I told her I had heard of Ceramic coating for Windows also, and she said yes they do that. She went on to explain they can also Ceramic coat the whole car/body/paint/windows. I saw the price and said go for it. Now why am I commenting, because you helped get my neighbor to the hospital at 2AM when she had heart palpations, see I've been looking at 2 neighbors who have car covers for their, windshields as we live in an apartment complex. In past years it takes me 5-15 minutes to clear snow and scrape the ice off the windows. Then the detailing/headlight restore and ceramic coat of the body and windows, that your young lady recommended. This whole winter since the Ceramic coating, the snow and ice falls off. (also the dirt, rain, everything, it' like my car is teflon coated) And last Saturday night, when I saw my neighbor in the hallway at 2AM, with Heart Palpations. I walked her out to my car helped her in the front seat, started the car and I walked around the car and brushed off the ice and snow with my gloved hand, (no snow brush, no scraper). 60 seconds, (not 5-15 minutes !) ! ! Got in drove her to Highland ..... and the Ceramic coating........PAID FOR ITSELF !, It was fun brushing the snow and ice off every morning before I left, with just my gloved hand, but when it was an emergency and seconds counted............YOU GUYS ROCK ! ! Thank You Delta Sonic for helping keep my neighbor safe.

On October 13, 2025 - (Columbus Day) - we went on a trip to Hdden Valley Animal Safari. We drove…read moreour truck through, and had a wonderful time. All went well, until I seen the outside of our vehicle. It was absolutely filthy. Animal noses drugged across the sides, animal feed spilled along the edges of the windows, truly a mess. I went to the car wash yesterday,(October 14,2025) and unfortunately not all the animal adventure residue had been removed. I went again today, (October 15,2025), and explain to the staff what had happened & where we had been. They assured me, no worries they would take care of it. They took the time to power wash the entire exterior,and made sure all was clean. They then did a walk around to ensure there were no spots needing attention. I went through the car wash, and they met me on the other side, to make sure that they did an excellent job. Upon completion, and walking around our truck, I realize they had done a truly exceptional job. Totally five star. This particular location is exceptional and aims to please their customers needs. They definitely go above and beyond. Thank you so very much.

We came here for the Budget truck rental pick up. This was not my first choice for pick up location…read morebut when I booked my rental online, somehow this location was the default and it reverted back to this instead of my preferred place. I was upset but my husband assured me it was ok and not to stress about it. We found the place ok but pulled into the side where you enter the car wash... Drove around back and found, A LOCKED GATE. You can't get around to the other side of the building so be sure to pull in on the left side of the location. We entered the building and waited at the desk. And waited, and waited and waited. No one came out. I finally asked one of the guys detailing a car if we were in the right place and he said yes, someone would be right out to help us. No one ever came so eventually, he stopped what he was doing and came to the desk. Long story short, it took an eternity but we got the truck and car dolly. Budget was about $600 cheaper than Uhaul and almost $1000 cheaper than Penske. Worth the headache I guess. This business is an all-in-one: car wash/truck rental/knock off purse boutique inside.

The main reason why I came was because they had reasonable prices listed on their website for…read moreinterior car detailing. I desperately needed my seats shampoo-ed. I read on the website that a carpet shampoo (shampoo seats, floors and mats) was $29.99+tax, and included a free deluxe car wash. There was also an option for Shampoo seats only a la carte for $9.99. Drove into the car wash and the lady told me that to get the carpet shampoo, I had to also get the quick clean for $6.99. Fine, ended up paying that. But then the lady told me that the deluxe car wash was not included. At this point, I thought maybe I read it wrong and paid for it anyway. While waiting for my car wash I went back on the website on my phone and read it again and indeed it said free deluxe car wash. I showed the same lady that took my money and she said the website was wrong. I told her I wanted to see the manager and she said she was the manager and wouldn't give me a refund for the car wash. I called my friend and told her about this experience and specifically used the words "scam" and "ripoff", which seemed to scare the "manager". She ended up giving me the refund after I got off the phone. The service was pretty quick and no frills. I had to have them redo a few spots that they missed on the seats. Other than that, had the whole pricing thing not happened, I would've come back because the service was decent and price was alright.

Very thorough job. Car was spotless no need for rundown. Overall good value for money .read more

From the owner: Welcome to GO Car Wash in Henrietta, where we offer a fast and reliable car wash experience…read moretailored to fit your busy schedule. Our express exterior wash services ensure your vehicle shines in no time, with options for single wash packages, unlimited memberships, and annual plans. Enjoy free amenities like high-powered vacuums, microfiber towels, and glass cleaner at every visit. Whether you're looking for a quick clean or a comprehensive wash, our professional-grade soaps and technology deliver a spotless finish. Visit us in Henrietta and experience the convenience and quality of GO Car Wash. It's your time to GO shine!

Pleasantly surprised with the car wash which yielded good results…read more My car was in desperate need of a wash after a few months of driving through salt and snow. I was happy with the results and I thought pricing was fair. It's not a touchless car wash so keep that in mind.

I love to support local and this place is family owned, well maintained and convenient. I haven't…read moreused the automatic washes but love the hand wash. There are lots of features and they accept credit / debit so no need for change. The vacuums are well spaced, have reasonably long hoses and are free. Once a staff member walked past while I was vacuuming and noticed that my floor mats were dirty so he offered to spray them off for me. Great service for a self serve facility!

The car wash line can be super long and slow. They have a long twisty path to the car wash and it…read moreis deceiving. Once you are in, you can't get out.

Well folks, being the New Year, I had to take care of "Black Nell". She had her 3 month manicure…read moreand pedicure. She is so happy. A young man by the name of "Spence" did a great job. 5 stars for Spencer!

Fantastic as usual. Quick lines and service. I love tbe vacuums and that they require that only…read morecustomers can use them.

From the owner: At Ruby Car Wash, we believe a clean car should be fast, affordable, and eco-friendly. As a leading…read moreexpress car wash, we are committed to providing top-quality vehicle cleaning with cutting-edge technology and exceptional customer service. Whether you're looking for a quick refresh or regular maintenance, we make car care effortless. With multiple locations, we offer convenience and speed—getting you back on the road in just minutes. Our state-of-the-art wash process delivers a superior clean while using eco-friendly solutions and water-saving technology to protect the environment. We go beyond just washing cars—we provide extra value with free vacuums and detailing tools so you can keep your vehicle looking its best inside and out. Plus, with our affordable unlimited wash plans, you can keep your car spotless all month long for one low price. Ruby Car Wash is more than just a car wash—we’re a trusted partner in keeping your vehicle shining. Visit us today and experience a better, faster, and greener way to clean your car!