I am a Diamond member and a very loyal customer. I invest a significant amount of money at Ulta and…read morehave always enjoyed shopping there. Unfortunately, my recent experience was very disappointing. My sister and I visited the store to check how many reward points I had accumulated from my purchases. A manager named Alex came to assist us and explained that the points were not showing in the system and that we would need to contact customer service. That part was completely fine. However, English is not my first language Portuguese is and while I do speak English, sometimes I need a little help understanding certain details. My sister was simply trying to help translate and make sure we fully understood the situation. At that point, Alex became rude and said to my sister, "Is your sister understanding? Because she is back and forth to the same topic?" in a very dismissive tone. I had to explain that she was only trying to help me understand. As a loyal Diamond member who consistently spends money at this store, I expect to be treated with respect especially when there is a language barrier involved. The issue with the points was understandable, but the way we were spoken to was not. I hope Ulta takes situations like this seriously, because customer service and respect should apply to everyone.

I went in specifically for the free gift with L'Oreal. I wouldn't have bought the product if it…read moredidn't come with a free gift. They had signs all over advertising for it and then after I purchased, they told me they had run out. Why are your signs still up if you ran out of the free gift? That's shady AF.

Great selection of suits, ties and shirts. Be mindful, you'll be paying a heftier price, but the…read moresection and quality are enhanced, say, over a Macys. I was needing a suit and decided to check out their selection during Father's Day weekend. They didn't have a sale, however, they had a clearance section that had one crazy find! A suit that was perfect for me and great price! Definitely a steal. On top of that, the service was pretty top notch. I had Kamelia there to help me the entire time - from helping me find a suit, to finding the fitting rooms and helping me with the checkout. Heather was ROCKSTAR. She was the tailor. Very knowledgeable and provided me great feedback on the fit of my pants and jacket. I'll ask for her next time. Deserves a raise or promo. I'll probably just come here for my suits moving forward.

Plenty of selection and a Nordstrom cafe was right outside…read more Love walking inside it. Prices are good for Nordstrom prices. Changing rooms and bathrooms are clean. Parking maybe difficult on a weekend. Will come again.

It's hard to describe what happened to this store. We've lived in the area for over a decade…read more It's a Walgreens - not a high end department store - but they really seem to lean into the esthetic of unstocked or messy shelves and nonexistent employees. The only reason we ever ventured here was the pharmacy. But that has become an even worse issue than the messy shelves. They will randomly and abruptly close down for the day. Not the known 30 minute lunch break, but random closings of hours to days. I will get texts saying my Rx is ready just to find they've not begun to fill it. Having bad customer service is obviously bad for employee morale and the quality of their customer service has likewise plummeted. It's just not a pleasant place to shop at all. Moving my Rx's over to another pharmacy as soon as I'm done ranting here

They filled my pain medicine prescription but not my antibiotic prescription when I had an active…read moreinfection. They lost another prescription. Another prescription took two weeks to fill.

Fantastic service and extremely quick check out! Brandi did a fantastic job in helping to assist me…read morein finding the right products and also walking through the sales process so efficiently and effectively! Will keep coming back to this location! 5 star experience truly :)

The best experience ever with Dani B. !! She helped me so kindly and professional to find my…read moreperfume, thank you so much I hope GOD bless you always!

They are super helpful with any questions. The sales people go out of their way to assist you with…read moreyour purchase and will help you if you have any questions.

A little back story, I've done my hair so many times and I know a lot about the dye that I need and…read moreeverything like that. I walk into this sally's and the 2 girls were very nice, but they kept talking to me like i didn't know anything about what i was buying, if I walk up with what I want, I shouldn't be told to change it, or talked to like i'm stupid, the girl that actually checked me out was very sweet but the other was just very persistent.

This store is seriously a dream come true, whether I'm looking for a higher end beauty product or a…read moredrugstore brand. Ulta conveniently carries both, and they don't stop at just cosmetics. They also have a salon and do scheduled makeovers, though I've never paid for either of those services at an Ulta before, and don't really have a need for it. I'm decent at my doing my own makeup, and I have a stylist I've been happy with for years. I recently took advantage of a free makeover with Urban Decay in store, and finally learned the secret to doing perfect eyeliner wings. Like, it's so stupid that I didn't think of this method before. I'm completely obsessed with it, and I've been pleased with how my eyeliner has looked over the last few days since learning this trick. Thanks, Cindy! Unfortunately the only thing I really wanted to pick up on this trip was a blending brush, but they were out of stock. I ended up grabbing an e.l.f. brush at Target, and it actually works quite well. I may end up getting the Urban Decay brush anyway, though, just to see the contrast. Ulta also has killer coupons for some of the non-designer brands; I incorporate a little bit of higher and lower priced products in my skincare/makeup routine, so I've saved a significant amount of money using coupons. Unfortunately Urban Decay, my favorite brand for eyeshadow, doesn't qualify. I'd also recommend keeping an eye out for beauty steals; I picked up some Tarte lip sculptor kits this month for 50% off. I love the shine on them, and the colors are fantastic and complement my skin perfectly. I mentioned the quality of service for the Orem location, and I have to give a shout-out to the ladies at this location for being friendly and knowledgeable. When a lip scrub I was interested in was out of stock, the employee I approached recommended the Bliss brand and walked me over to where it was located, picked it off the shelf, and put it in my hand, just the way I was trained to do when I worked in retail. I definitely prefer to shop here later in the evening because the parking lot gets so congested and drivers in this area are discourteous and don't pay attention to what's going on around them. I avoid this area like the plague on Saturday afternoons. Lazy Sundays are my favorite day to frequent this location.

Clean store, but cashier Mackenzie red hair was very rude had a bad attitude and was not welcoming…read moreat all, wouldn't even try to help with my Ulta app.

Jenny is incredible! She's been doing my hair since I was a teenager and always does incredible!read more

I've never had a bad haircut here! I've seen lots of different stylists (Anna, September, Maddie,…read moreetc.) and never had a bad experience. My hair always looks really nice. The building is also extremely cute (just be careful on those stairs)!

I bought some shampoo and conditioner at a great price. What I love the most is the amazing girls…read morethat are attending at cashiers, thank you so much!

I love this location! The girls here are always very helpful and kind. They give great…read morerecommendations and have "almost" all of my favorite products.