Some employees were customer friendly and others were not. Went to adopt a dog but got the run…read morearound about the adoption.

I arrived on site to adopt a new pet for my family. Their website said they closed on Tuesdays at…read more5pm. When I arrived there doors were locked and there was a sign on the door stating that they'd be closing at 2pm today due to the expected inclement weather. The lady opened the door at 1:27pm and asked how could she help me. I stated I was there to attempt to adopt a new family pet. The lady then very rudely told me that I needed to come back another day because they would be closing in 30 minutes. I was flabbergasted! I had showed up alone and I'm not picky, as I explained to her an ideal pet would be one that stays small and is good with children. Those were my only concerns. The rude lady who I spoke with was well past retirement age and should permanently retire. Needless to say, i won't be returning. Ppl who work in shelters always seem to be in desperate need of ppl willing to adopt shelter dogs, well today I showed up and got shut down! This review is not about them closing early, but more so the way the lady talked to me. It could've been handled much better.

I informed Bluetails on June 30 that I would be going out of town on July 1. They finally texted…read moreme from some program on their computer on July 1 and told me my application had been approved. They also said Hobey had been to the vet and it was determined that she was 8 years old and that I wouldn't have to pay an adoption fee because Honey was an older dog and I was 65 years old. I told them I had already left and wouldn't return until July 10. She said they could board the dog for $10 per day but never said anything about paying in advance. I never heard anything else until July 4 when I was informed that in order to hold Honey I would need to pay for the boarding up front. Why wasn't I informed of this on July 1? Then they sent a link for fastpayments.com and not bluetails. I again informed them I would not be paying any money in advance. At that point I was told Honey would need to be relisted and they would continue processing applications. And then Courtney sent me this after I told her it all sounded like a scam since I had never met Hobey in person, This is Courtney the founder of Bluetails. We have a very high reputation in our community. We take payments up front because PEOPLE always try to get a dog for free, or watch it for free etc. Feel free to call the Jefferson Parish animal shelter or the LASPCA and ask about our credibility. But at this point I think we're past the point of no return. This is the kind of gratitude we get for having a program for seniors. Trying to place older dogs with older adopters for FREE, but we're the scam.... OK". Definitely not a happy camper about how unprofessional this whole process was. I will be reporting this to the better business bureau as

When I'm away on vacation I can relax and truly enjoy myself knowing my dog is being well taken…read morecare of. Last time I dropped him off he didn't even look back. Thanks for taking such greAt care of Murphy & making him feel like a member of your's.

Late March I completed an app for a cat online. They replied quickly and rejected me. Because I…read morestated that I may take the cat outside with me, they said cats should never have access to outside or be free to roam around. I replied by stating that I did not indicate any such thing. The cat would live indoors, eat, sleep indoors, and otherwise be an indoor cat. If outside, it would be completely supervised by me. I never received another response to that. I also very much believe that the fact that I am a senior did not sit well with them. They do ask your age on the app (that should be illegal). Maybe that's the real reason and they are using outside as an excuse. In any event, the cat is still on the website living in a shelter when it could have had a very wonderful loving home., No wonder there are so many animals living in shelters.

I have not used for rescue but have been in conversations with them for a fundraiser event. I was…read morealways responded to in a timely and professional manner. They seemed to go above and beyond with helping people to help their adoptees. They seem very caring and helpful.

This institution is an incredible resource that many people do not know exist. Despite what anyone…read moremight have told you, this is not a "kill shelter". A healthy young pitt bull is not going to be put down simply because it's a pitt bull. Large, clean, modern and staffed by carrying employees. It is an independent non-profit that has a contract with the city. All their financial, animal welfare, intake, adoption stats are online. I brought in a young high energy pitt I had rescued 5 minutes before closing. They were so kind. They allowed me to go to his pin which was in a large, cool, quite warehouse. Designed to avoid the barking chain event that occurs at small indy shelter when ever anyone opens the door. When you report a stray to 311, this is where they go. This is a well run institution. We need the indy shelters. We need it all. Foster/adopt a pet. Volunteer.

A fantastic place to find an animal as a pet. I haven't adopted one yet, but I enjoy the experience…read morethey take care of the cages and the animals very well.

What a joke! Rude people, can't answer emails and want to help a month after you give up and adopt…read moreelsewhere so they can dump some dog that has failed 3 other adoptions off on you? No thank you.

Adopted my best friend there 1 1/2 years ago. She was a 10 1/2 y/o Yorkie mix missing left foot…read moreand left ear, which didn't keep her down at all. Being a senior dog, I only got to spend one year with her because she developed severe congestive heart failure. Looking for another one just like her. When she came to me, she had been spayed, house-trained, microchipped and was heartworm negative and had just received all vaccinations. Had never adopted a dog prior that had been so well-cared for! Very grateful!

I can't say enough wonderful things about Brenda and her krewe! Foster fail alert....fell in love…read morewith our two sweet pups and while we're still "fostering" BEAR has been so supportive and awesome. Need a pet? This is the perfect place to find the right one!

Brought my my previous dog Romeo ( a special needs senior)…read morefrequently for about six years... and now my current dog Leo goes for boarding/daycare at least one week every month... they're just as wonderful with him. The staff is excellent, I love the webcams, suite options, and the staff is always attentive and focused.. I never see them on their phones or distracted, and it's obvious that they truly care about the dogs. Also appreciate that timely updates about anything unusual are thoughtfully communicated so I don't panic. Ive tried most of the boarding places in town- this one is the best. ( And I have English Bulldogs which are notoriously high maintenance)

Our dog Sydney was very happy here. She has spent two days there so far and didn't mind going back…read more She got a good report card and we were able to see her on the oh doggy cam. The only thing I wasn't crazy about is that she kind of smelled like a kennel but how could she not with all the dogs she was playing with. No big deal. We just gave her a bath.

Fantastic rescue, local fosters in Warrenton & Danville. Thorough vetting and info provided.read more

From the owner: We are a 501c Dog Rescue serving the rural parishes of Southeast Louisiana. Founded in 2014, we are…read morecomprised of experienced rescuers with 60 years of service combined.