1. Lassen County Arts Council

    1. Lassen County Arts Council

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    Susanville, CA

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    Lassen County Arts Council

    5.0 (2 reviews)
    Closed Closed

    By appointment only

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    Michaels

    Michaels

    3.2(33 reviews)
    77.4 mi
    $$

    Phil was amazing!! He's really the best, went above and beyond to assist my daughter who had a…read moretroublesome gift card lol. He was really great- a true asset to this store. Store is clean and love the ample parking. My favorite Michael's location.

    Terrible customer service by NATALIE. She would rather defend sloppy, zoned-out behavior of one of…read morethe workers instead of improving on customer service attentive skills. I returned my $86 dollar purchase because NATALIE did not want to listen to how I was ignored by one of the workers. She said the worker was SHY. I am sorry but at work we do training and teach workers to take initiative to help customers and not just stand there staring out into space; that is not shy that is not paying attention and working. Instead of listening to my experience she wanted to argue and call me mean. Natalie shame on you for not training workers for taking initiative, for not listening to the customer's experience. And to top it off you told me that you did not want me back to Michael's and you were glad that Michael's did not get my money. I will be sure to let the corporate office know and I will never continue participating in craft nights or any other store activity at Michael's Natalie when a customer is upset for being ignored while other customers are being looked at and spoken to, you are supposed to try and understand why....not defend the behavior and call it shyness. A worker who intentionally ignores me is strange....I begin to wonder if it was because I was Black because she didn't seem shy talking to the person right in front of ME!!!!!! So Natalie Yes THANK YOU I WILL NEVER STEP INTO A MICHAEL'S STORE AGAIN!!!!!!!! And I will report your nasty behavior to the corporate office! P. S. Michael's selection of yarn is terrible. The variety has gone way down along with their customer service!

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    Lassen County Arts Council - galleries - Updated September 2026

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