Customer Service was amazing! Pricing was more than fair for the high level quality of work they…read moreperform. If you are looking for a top tier shop that is fully transparent with all they do, this is your shop.

they are a 10 across the board. the service was quick and courteous, they are knowledgeable and…read morekeep you informed along the way. but the most unexpected service is their service....above and beyond!! I have recommended Gene and his team, and they also were super please. I will most definitely use them again, and continue to refer them!! be smart, call them!

Had an issue with my older civic si that two other places could not resolve. Was fixed in one visit…read morehere. Very friendly, very honest, and knows their stuff.

not a better or more trustworthy mechanic out there. best spot to take your car for service and…read morevalue.

This shop is absolutely the best with European cars. They were able to get our vehicle in right…read moreaway, with an appointment that was good for us. Our VW had an AC issue. Another shop, that is very trustworthy, suggested to bring the VW here to have the problem resolved. They were able to diagnose the issue and fix the vehicle within a reasonable amount of time. They use only high quality OEM parts. They are very open and honest. No hidden fees and For the work they did, this was a very reasonable repair. They are also some of the nicest and easiest people to work with. J. Arndt

Best auto shop ever? 100% true if waiting room comfort is one of the criteria. I have never seen a…read moremore AWESOME waiting area in my life, filled to the brim with nostalgia and curiosities for anyone, but particularly for those who grew up in the 80s and 90s. There are around 8-10 arcade cabinets and pinball machines lining the walls, all free to play, as well as retro consoles like an NES and Sega Dreamcast built into back hatch of a classic car. If you are just looking to relax, or get work done, there are couches, easy chairs, as well as a table with comfortable stools and chairs for working. Maybe best of all.. Free snacks. There was a basket of various chip and cookies bags, and a mini fridge of drinks. While all of that is NOT the main focus of why you are here, I appreciate the acknowledgement that, this part of life is not everyone's favorite thing. So making the customer as comfortable as possible while they wait, and not nickle and diming for things like playing a game or having a snack is a testament to that customer-centric focus. Anyway. Car stuff. You can tell these guys love working on cars, and that's the reason for them being here mainly while being able to make a living. The reason for my visit, is I had just recently bought a Volvo s60 PHEV and wanted an independent inspection before committing to keep it. Volvos, especially those with a hybrid system, require a trained eye so you can't trust just any shop to evaluate. Twin City Euro has at least 1 certified Volvo tech on staff, and were able to schedule me within my purchase window, so I came to them. They did a full evaluation of my car, and helped me notice a few relatively minor cosmetic things I had not seen at first (but didn't ultimately affect my purchase), including the most minute of windshield chips... which caught now can prevent a crack later (and be serviced by the place I purchased it free). Of course, they also took it for a drive and put it through it's paces mechanically, and checked for ongoing proper maintenance, ultimately giving it a clean bill of health. It put me at ease, and also made me know, I have found my shop of choice for when I need maintenance or repairs on this vehicle. I'll be back, and would recommend other European car owners look into them for their maintenance and repair needs.

I have 2 teens who have been pretty rough on their cars. It's frustrating as a parent but they…read moreboth paid for their own car so they've had to learn lessons the hard way. Nick is patient and always tries to help. He's done a great job at very affordable prices and he's honest. Can't recommend him enough.

this boot-leg, trashy business call xpress auto repair on 360 bodenhammer street in kernersville is…read morethe worst place to take your vehicle..the unprofessional owner name nick will lie about your car and will have so many excuses about why its not ready or he will lie about the parts are on the way, and also he will lie about how much it will cost you to repair your car.. i had to call the police to get my truck out the building because he had my truck at that shop(xpress auto repair) for 42 days and never worked on it and lied about napa didn't have the parts, and i contacted napa, and the whole time napa had the parts.. so i'm exposing this boot-leg trashy business, and please, please, please, dont take you vehicle to this piece of shit shop .nick is not a mechanic and he dont know nothing about cars..you will regret taking your vehicle to this shop..nick is trash..i have pictures of the police being up there with me when i picked up my truck if you need to see them...

RUN! absolutely the worst place to take your vehicle. I was overcharged for service on both my…read morevehicles. he will overcharge you on parts and labor and not even fix the problem. $4100 for front end work on a old dodge Cummins and $9000 for the same thing plus front and back shocks on a 2007 Silverado. Mark is a liar and and total POS.

Great staff, great owner. If you're worried about getting ripped off by a mechanic, don't worry…read moreabout that with these guys. They've been great with working me in when they could, but even if I've had to wait a couple of days they get it done quickly and correctly.

We love Dan and his crew because they will do right by you and tell you honestly what needs to be…read moredone now and what you can wait on and deal with later. They work hard to build long term relationships of trust -- to the point where I've left my car with them for "do what needs to be done and tell me what I owe you". PS Hartley is the office dog and she's a charmer.

The most honest repair shop I have ever been to in my life. I've tried various repair shops in the…read morearea only to have issues in different forms. Never from saddlers.

Called the number (3363771070) from the website. After searching Mercedes repair near me, a…read morefriendly guy named Chris answered. Asked what was going on and set up a time. Having called several places at that time, was not in the best of moods. Cannot tell you who I called without looking at my list first. I wrote the prices quoted to me and created a matrix rating them on price, friendliness and compared them. I was not disappointed. May sound odd, I am willing to pay for quality and not wasting my time. Several places said they did not work on the air suspension. My last mechanic retiring, I was looking for a good place. Finding a good mechanic is very difficult. FOUND! I see where you can add pictures and videos. Will have to have son show me how. Will load those as soon as I figure it out.

It's honestly rare to find a European car repair shop that's both knowledgeable and genuinely…read morehonest. I've known and worked with this team for over five years, and they've consistently done things the right way. Mat, the owner, is BMW-trained and clearly takes pride in his work. You're never treated like just another invoice -- the focus is on doing the repair correctly and being upfront about what actually needs to be done. When you call, you'll usually talk with Chris, who's experienced, straightforward, and easy to deal with. Serah helps keep everything running smoothly and adds to the family-oriented feel of the shop. They're a solid dealer alternative -- better communication, fair pricing, and quality work without the dealership hassle. It's refreshing to work with a repair shop that values honesty, family, and community. Highly recommend.

I had an issue that I won't get into here however I would like to shine a light on the important…read morepart of it, the resolution. This company is professional, timely, and after having a misunderstanding over a job , I had a conversation with a lady who works there and she gave me a master class breakdown. The customer service is A+, knowledgeable, informative and the lady who handles customer service is a mechanic herself (after speaking with her, there's little doubt that she herself is well informed and has specialized training herself in what she is dealing with and if something doesn't seem right, she checks into it herself to ensure the customer is being taken care of properly.) The people who work here take pride in their shop, skills, customer service, and work. I have witnessed professionalism at every level in dealing with this company. If you want a job done right, this is the place, this is where I send my mother...

When my BMW broke down, I had it towed here as it was just a few minutes down the road from me…read more Within 24 hours, they diagnosed my issue, provided me with an estimate, and got to work! Their staff are all so kind and educated. There is a reason this place is generally regarded as the premier BMW mechanic in the Triad... I can't recommend this place enough!