The gentleman that always repaired and serviced my vehicles retired a few years back. I went to…read moreseveral places for service and repair issues and the only one that met my expectations was Auto Tech in Collinsville, VA. They have always gone out of their way to work around my schedule and not theirs. I have never had any issues and the maintenance and repair work has always been excellent. John W

This place RUINED my vehicle. I took my vehicle there to be diagnosed for a problem with the motor…read moreso they could run everything through carshield and fix it and get me my car back. Well, let the nightmare begin. I get a call that my keys don't communicate with the vehicle, funny, I never had any problems and neither did the tow truck driver the day BEFORE I got this call. So they say they have to remove ONE BOX for it to work. I say ok your the PROFESSIONAL do what you think is supposed to be done to fix my car. Well, that leads to wires being cut, fuse box disconnected and left like that, 3 computers being deprogrammed, and I STILL have not gotten a diagnosis. Not to mention they tried to charge me for a diagnosis they NEVER did and charged me $80 to tow my vehicle from one lot to one right next to it. So thanks to this garage, my vehicle needs a $1600 wiring harness, 3 computers reprogrammed, and only God knows what else because this is where the new mechanic got before I had to tell him to stop because I now have to get rid of the vehicle in the state it is in because I can't afford repairs that this garage has caused on top of the problem they NEVER even diagnosed. I am now out a vehicle to get my kids around thanks to Auto Tech. Oh and when I came in to tell them what the initial problem with my motor was doing, the sounds it made and how it acted, the confused look on supposed to be experienced mechanics, should have been my sign to take my vehicle elsewhere. Just be cautious of sending your vehicle here, if I hadn't I'm almost certain I would have my car back by now, instead I'm out $5,000 for the car that we just bought in February, and time, and a way to get my kids where they need to go.

The service department personnel are rude and very unprofessional. The service manager is inept and…read morea very poor communicator. They over charge and wonder why the warranty companies won't pay their maximum "list" or "MLP" costs. NO BODY PAYS LIST PRICE FOR ANYTHING AND NO ONE CHARGES LIST PRICE. They do!! They had my vehicle for almost 9 months. The repairs did not solve the problems and then they had to do more and more. All the while taking longer and increasing the cost. Why would anyone pay for work that wasn't effective and solve the real Issue. It went from timing parts to the cam and failed a road test!! Then it was the whole motor!! It took a month for the mechanic to bring HIS ENGINE STAND so he could continue working. Meanwhile, I'm paying g the truck payment, warranty premium and insurance on a vehicle I haven't been able to drive for 9 months! I need my truck for work! I've paid over $8000 on the truck I can't use! Then they all of a-sudden have it done and I need to pick it up the next day and pay for it first! I had to ask for a statement because they didn't provide it in the emails. They sent me one for over $10,000 then within minutes sent another statement for over $21,000!!! They suck!! Take your vehicle somewhere else!!!

The ONLY reason we went to this dealership was due to personal reasons (having to have someone from…read moreNC come up to sign off on the car we were trading). From the get go it was unpleasant. They saw my boyfriend's credit score and immediately snubbed him. Now w my credit score we could get anything on the lot... Their words. We choose the car we wanted, did all things and left with a used 2020 vehicle with a little over 32k miles. Thirty minutes down the road the check engine light came on. We called the dealership and we're advised to take it to Advance Auto and have them run the code. On the same day the car started having other electrical issues & messages. We got the car home to Roanoke safely and called Monday. After speaking with the sales man & sales manager for 30 mins they finally decided to let us take it to local shop and work with them. I also called and left a message with the general manager to call me (he was on vacation). My local dealership couldn't recreate the issues but did note the parking brake wasn't working and the oil hadn't been changed. I had to return to Martinsville the following weekend to get the tags which wasn't an issue because we were going to NC as we have family there. I tried to give them the records from my shop to show what they did, they didn't want them. Nelson now wants us to bring the vehicle back to them to see if the can recreate the electrical issues and fix the parking brake. I get that this is where I purchased the car from but they aren't taking my time & gas which is money into consideration. No rental while it's being looked at.... Nothing!! AND.... To find out the general manager has been back from vacation and still hasn't returned my call. I've dealt with many dealerships in my time and this was by far the WORST experience I've ever had!! Steer clear!! Update..... I called Mr Jack as requested from a review left Google. He was supposed to call me back about coming to get the car, doing the repairs and bringing it back to me. 4 days later I've yet to hear back AND have yet to hear from the General Manager. These people do not care about their customers.... It's all about the sale/money. STEER CLEAR!!!

Fast and friendly service!! Will definitely visit again in…read morethe future Got me a same-day appointment

I took my car to Josh Smith for several reasons (Todd told me they were certified to care for my…read morevehicle); check engine light, loss of power, hatch trouble and brakes. After paying $600 and having left my car the whole week, my car was not better. Amber messaged me to ask how the car was and I told her it was the same as when I took it in. Todd called me and never asked a question, just jumped in arguing about what I originally took it in for. Needless to say, my car has gotten continually worse and now I need to find a mechanic to do it properly. That $600 would be helpful.

Absolutely amazing! Couldn't ask for better customer service. My car looks better than brand new. I…read morewill be recommending them to all of my friends and family.

From the owner: Nelson Collision is the areas largest and most modern body shop. We have 12 certified technicians…read morewith over 200 years of combined experience fixing all auto body issues. We maintain both I-Car and ASE certifications and the shop includes 4 frame machines and 3 down draft paint booths. We work with all insurance companies to make sure that your car gets fixed right using the recommended OEM parts.

I took my car in for a mechanical issue and the service writer tried to charge me $1100 for the…read morerepair and it was ALL under warranty..... Rude and unprofessional trying to be slick and charge for warranty work.

I tried to call the Service Department twice. The first time, I left a message and they never…read morecalled me back. The second time they flat out just didn't answer the phone!

I just bought a new car there. The staff was very helpful and made the process easy. I hadn't…read morebought a new car in a long time prior to this when another company owned the ford dealership in Martinsville. Have no problem recommending anyone in the market to go and give them a try.

I brought my car to GR Chevrolet because of GM Recall letter that I received. Although it took…read moreseveral weeks due to having to repair more than was originally expected, the Service Dept manager & asst manager kept me informed throughout the entire process. I got my 2012 Equinox back & better than new. I have always found the service dept to be extremely helpful at GR.

I went in told the service guy I was hearing a noise and car would shake when I applied my brakes…read more The service guy drove my car down the road and said that I needed new brakes so he put brakes on my car. When I left the shop I was still hearing a squeaking sound when applying my brakes I thought maybe it was because they were new. It went on for about 2 months so I had my husband to take it another local tire shop and they tell him my rotors are bad and my 2 front tires are wearing on the inside. The service guy said this had to of been obvious to whoever put my brakes on. This was the first time I had received bad service from Riverside, usually they provide excellent service but I don't think I will be going back to Riverside.

I've been here on 3 different occasions over the last couple of years. The folks here have been…read morepleasant to deal with. Some may not be overly friendly but I realize this is a business and people are busy. The diagnostics and costs quoted have always been accurate and fair. I have nothing negative to comment on. I would recommend Riverside Tire Service without hesitation.