Donna in the office is amazing. She is extremely responsive. I never have to wait. she knows her…read morecustomers immediately whether by phone or email. I have been with the Dan Loggins firm for 30 years. I wouldn't change a thing.

A shady couple of characters run this agency. They were nowhere to be found when we needed them…read moreafter damage to our home. Avoiding calls, delaying responses, and sending incompetent and untrained people to evaluate damage. Even asking us to do their job after they failed to capture good photos. A total lack of accountability or professional behavior. Avoided Keith and Kimberley Kepler if you want your property covered by honest agents.

Great customer service, competitive quotes, and professional staff. Always available when I need…read morethem and super efficient. Definitely worth talking to when looking for any type of insurance. I have moved over my renters, jewelry, and auto policies to them due to the competitive pricing and great service and will be adding another vehicle shortly. Thanks for always taking care of me!

I have still yet to be able to get any actual human being to take my call. Today I have spent over…read moretwo hours on hold. And it is extremely frustrating having to repeatedly hear their automated system say that "they care about my call and understand my time is valuable". Although, their actions clearly show otherwise. Sincerely, Gabriel

Geico insurance had the best options for me, I wanted to bundle home and auto and James was helpful…read moreon the phone. Thanks Geico!

We use Tara for multiple insurance needs (home/auto/commercial buildings/auto fleet). She makes…read moresure that we understand our options and makes informed recommendations that fits our needs. Tara is, first and foremost, an advocate for her clients in the case of a claim. Unfortunately, we have had a few in the past year, and she has led us through the process and followed up to make sure we had submitted everything correctly. I cannot recommend Tara highly enough. Insurance is a big part of what we do, and I need someone I can trust. Tara Wustner is that someone!

Not helpful with claim issues and then called me and was very unprofessional. I've been calling…read morefor days asking to speak ro her directly and I'm always giving an excuse why I can not speak to her but when she did call I was accused of calling her reps lazy and incompetent and I never ever made that statement. She's lacking great customer service skills because you never call a paying customer that put money in your pocket and speak to them in the manner you spoke to me and once my claim issue is resolved ill no longer do business with you on any level.

Miss Tasha was really nice she took me through all the options that I can choose from help me…read morethrough them to let me pick which policy I wanted

I was reflecting today that Jackie Smith State Farm is the sole business number is I know by heart!…read moreI have been a customer since I was a young college student and over 20 plus years, she has been there since I started my family, through all my automobiles, birthdays, and address changes, making sure I had the right insurance product for whatever was happening in my life. I was in flux, but Jackie Smith was a fixed point and for that I am grateful​

I have been with State Farm since I can remember, mainly because my dad had them as car insurance…read moreand liked them so much. I didn't know a whole lot about them until I graduated from college in 2010 and was introduced to the big boy world where I had to start paying my own car insurance which was never fun. That's where I met Mr Ron Connor. I like Mr Connor, he is straight to the point and s really easy going guy. He is also really easy to talk to, and just by getting to know him I could tell him and my dad had been talking about me venturing out on my own with my car insurance for awhile. He will answer any questions you have in a clear and concise manner, which I am fond of. I have had a few situations where State Farm has been pretty good to me: 1) I wrecked my car back at the end of 2014 and totaled it and Mr Connor along with State Farm helped file my claim and get me back on the road as soon as they could. Their medical department even sent me a check to help cover the expenses for me being treated at the hospital which was almost $3,000 plus ambulance fees which was another $500 on top of that!? They saved my butt and really helped me out from coming out of pocket in that case! 2) The second situation they helped me out of was when my dad backed into my car in Nov 2015 and smashed into my bumper. I was so mad I didn't know what to do. He had to file a claim and State Farm took care of me again! They have those Select Service Repairs Program where they work with certain shops in your area who are well known for quality of work. I chose a place in Winston-Salem called Pat's Body Repair (Lewisville I think, sorry) and they worked directly with State Farm and handled my matter perfectly! I only had to pay like $250 and they took care of the rest! They even got me a rental car for the week so I could get to work and when I held on it to it two days later than what t should have been turned it, their customer service representative picked up the bill for those two days because at the time I worked 12 hour shifts and couldn't get off to pick up my car! She was unbelievably nice, and knew exactly where I was coming from! All in all I would definitely recommend State Farm to anyone looking for high quality car insurance, I cannot speak for the rest of their insurance cause I only have them through car but if their car insurance is ANY indication of the rest then you will be in OUTSTANDING hands! Mr Connor also has some representatives that help him, specifically Mrs Nancy Duvall who is really sweet as she always calls me to remind me to pay my car insurance before the cancellation deadline! ***If there was one "blemish" I would say it's another representative there. Not sure if she is knew or not, but I don't really care for smart comments. Her name is April Oakley. She emailed me once telling her to call her back, which I did and made a remark about me needing to clean my voicemail out cause she couldn't leave a message. Lady, first off you don't get paid to tell me that, and second off, you could have emailed me the reminder instead of just saying to call you as soon as possible. Then on my birthday, she called and said, "I am not here to harass you about your car insurance, just wanted to wish you a happy birthday." I would have fathered she not call AT ALL. I don't like her tone of voice or rudeness. She would be better if not calling me again! *** However I still give this place 4 stars for their quality of service, and the way they have treated me in the past. I will say they are pricier than other car insurance places, then again I also have some speeding tickets from my "riding' dirty" days so that's a factor too. But even though they are more expensive, you get what you pay for, and I have seen it first hand with them. Thanks again for your help Mr Connor. You have been really good to me for going on 8 years I believe!

My agents were not helpful during claims. They were not attentive to the issues, never followed…read moreup, and at times didnt even submit documents sent to them to claims specialist. I was completely alone dealing with my claim with no support from Lori or her team. They also sent in a storm team to talk me out of submitting a claim all together. Would not recommend.

Great office to work with. Very knowledgeable and was able to get me the policy immediately thank…read moreyou so much.

Jackson is fast, efficient, and thorough. He made switching my Auto & Homeowners policies a breeze!…read moreHe saved me over $700 on my Auto and $133 on my Homeowners (and it was not a bundle). He is a friendly, trustworthy guy who makes himself available when you need him. Overall, he's been a great resource! I highly recommend him.

I was contacted by Jackson to find car insurance for my new truck! Without hesitation Mr. Phipps…read morehelped me to get the most sensible and dirt cheap plan for me within a few minutes, despite problems that arose with my out of state residency due to my military service. He presents himself in a kind, respectful, and driven manner. It is very clear Jackson is not in it for himself, he is there to help others in a quick, efficient and problem free manner. It was a pleasure working with Jackson and I left our phone call extremely satisfied with what he had done for me!