I've been doing laundry here for several years, but my most recent experience deserves recognition…read more I tried this laundromat once way back when it was the old Wash Board Laundromat and never went back. Since the new owner took over a few years ago, I've had nothing but good experiences. Many washer sizes to choose from and broken machines are always repaired quickly. You can pay either using cash with multiple change machines available, or you can download the ap. The change machine gives change in $1coins and you can change the $1 coins into quarters using the main change machine closest to the front door. Although there is no employee on site, there are signs posted with a phone number to call for any questions or concerns. I soon found out that this phone number is the personal cell phone for the owner, who responded to my concerns almost immediately both times I had to call. The first issue was last year when a washer had an error code halfway through the cycle and wouldn't drain, leaving my clothes locked in the washer. I called the number and the owner (Paul) answered immediately and walked me through a remedy, even giving a refund for the washer use. The second issue happened last week when my $20 got stuck in the change machine without giving change. Paul again immediately returned my call and quickly offered a refund check to be mailed to my address. I received the check less than a week later and was impressed with Paul's empathy and follow-through on his word. As a single mom without a washer in my home, the cost of doing laundry is a staple in my budget. Having a clean, well-lit laundromat to go is a priority, but the great customer service here is a benefit that is not always offered these days. Additionally, the couple that clean the laundromat before closing each night are really sweet. I often see them bringing their young children, who also help to clean and close the facility. They are really good parents, who are teaching their children respect and hard work. Although it's a bit of a drive to bring my laundry here, I won't go anywhere else. Yes, the prices have gone up over the years, but this is in accordance with the cost of living everywhere. This owner genuinely cares about his clientele, and we need more local business owners like him.

Super awesome customer service, had a problem, texted the line listed for problems. Within 5…read moreminutes got a response call and was given options for issue. I can't stress how good the customer service was, i got a follow up text next day also to make sure I was happy. You don't get that kind of service almost anywhere. Ive been a loyal customer for over 2 years and at this point will not go anywhere else. Really cool experience. The best spot in Santa rosa for laundry. Awesome

I rarely write reviews, but this laundromat truly deserves recognition. From the moment I walked…read morein, the place was exceptionally well-maintained. Every machine was spotless, in perfect working order, and clearly cared for regularly on a day to day basis. The floors and waiting area was immaculate. No dust, detergent spills, or lint anywhere in sight. The staff was friendly, attentive, and quick to help when I had a question about one of the machines. They clearly take pride in keeping the space welcoming and organized. There was plenty of seating, clean restrooms which made the whole experience comfortable and efficient. Great job! Thank you!

Very inconvenient they do cash only. They need the app many other laundromats offer. Will not come…read morehere again .

I do not use wash houses often except for my large bedding and dog bedding that can't fit in my…read moresmall apartment washer and dryer. This place is fairly clean and has decent hours. This is near a thoroughfare for a transient so random people will stop or walk in also consider what hour you are there. Parking is very limited and is next to Dutch Brothers which generates a lot of traffic. This wash house doesn't have an app feature uses the traditional prepaid cards.

Had to wash towels and sheets for air BNB. Threw stuff in…read moredryers and ran off to run errand. One of the dryers was broken... No hot air. Half of the dryers are out of order and have signs on them and the other ones that don't have signs are also broken. This place sucks!!!

New workers who are not helpful. Not a good experience. Soap containers small expensive, dirtier…read moresince the workers lazy. Way expensive.

I had an excellent experience taking all my heavy bedding to WASH UP on Cleveland Ave. Sept.29th,…read more2025. I left it for them to do and within 3.5 hrs. it was all ready, perfectly cleaned and packaged in plastic as it was raining. The price was so worth not tiring our old washer and dryer out at home: $28.00 - awesome help and results ;-) The attendee was very helpful and did a wonderful job!

Pretty good. Get there early on Friday and the weekends because it's the most busiest. People mind…read moretheir business but they do stare a lot. If you conde often you'll see regulars. Overall clean, management is a bit quirky but they're nice overall

I rate less than one! If the breaker room smells like mildew and mold and I assume and I'm probably…read moreright that's why my clothes smell like it because the water smells like it that's coming out of the washing machines. This place is a code enforcers dream come red tag this f****** place.

Excellent laundry facility! Clean, efficient and friendly. Felicia was a huge help and so fun to…read moretalk to. Thanks for a great experience. (And be sure to grab a few pastries from the little panadería next door! )

Professional, clothes done in a timely manner at a reasonable price…read more Staff is courteous, and you know your clothes will be looked after

It's a decent spot w repaired machines not neglected. I prefer the one by Walmart ( same owner ) in…read moreRP , shhhhh! It's more chill w a great selection of local shops and Walmart next door! ( on Golf Course) Santa Rosa Avenue one is good too, w a Mexican store , head shop and Vietnamese Sandwich shop next door !

I chose this place because of the reviews. Boy was I shocked. This place is filthy and small. I…read moredidn't want to be a snob so I did a load or two... The machine doesn't churn out HOT water. Doesn't wash clothes well and way longer drying time.

Many machines are out of order with no sign posted. Getting managers attention nearly impossible…read moreand when able, angry I bothered him. Place needs new management. Currently they owe me $5.50, doubt I'll get it back.

1st Commercial Washer does not work, coins get stuck, no out of order sign to warn you, either…read more Commercial Dryer across from out of order commercial washer does not dry, either. It did not work when we were last here 6 months ago either. Owner needs to put out signs & or repair or replace these machines.