Week 1: Failed Delivery and Inaction: The ordeal began when Laundryheap egregiously failed to deliver my laundry. The driver, clueless and unhelpful, speculated that my items could have been wrongly delivered to another customer. Calls to customer service were met with a deafening silence, leaving me stranded and desperate for a resolution that never came. Week 2: Emergency Linen Purchase: The situation turned critical when I had to urgently buy replacement linen for my Airbnb guests, incurring significant unplanned expenses. This was a direct result of Laundryheap's blunder, and their lack of communication amplified the chaos. Week 3: Discovered Damage and Dismissive Responses: When my laundry finally arrived, it was unusable - reeking and stained with what looked like yellow paint. It was clear the linen had been misused, perhaps by another customer, and returned without any cleaning. Laundryheap's responses to my complaints were dismissive, offering no acknowledgment or compensation for the ruined bedding. Week 4: False Assurances and Continued Negligence: Laundryheap promised to re-wash the damaged items, yet returned them with the same stains, contradicting their claim of having removed them. They sent photos alleging the stains were gone, which was a blatant lie. I was counting on this laundry for new guests, and their incompetence left me in a bind once again. Week 5: Unauthorized Charges and Gaslighting: I discovered unauthorized charges on my card from Laundryheap. Despite providing screenshot evidence, they denied responsibility, gaslighting me and causing further financial strain. Week 6: More Delays and Token Refund: After weeks of exhausting back-and-forth, Laundryheap finally acknowledged a portion of their financial errors by refunding a paltry £2.99 for the canceled subscription. The issue of the $10.30 unauthorized charge was left hanging, with them asking for even more information - a stalling tactic I'd become all too familiar with. Week 7: Lack of Accountability and Resolution: Laundryheap's communication strategy seemed to revolve around sending arbitrary responses designed to delay any real resolution. Their correspondence was void of substance, ignoring the pressing issues at hand and failing to recognize the urgency and distress their service failures had caused me. Week 8: Empty Promises and Refusal to Compensate: As I sought answers and compensation for the damaged bedding, Laundryheap's promises of action remained unfulfilled. The company's reluctance to admit their fault in the mishandling of my property was evident, with no compensation in sight for the full set of bedding that was now damaged beyond repair. Week 9: Token Gestures and Continued Financial Mishandling: Finally, Laundryheap made a shallow attempt at rectifying one of their many errors by issuing a minimal refund of £2.99 for a canceled subscription. Yet, this did little to address the larger issue of unauthorized charges, including the $10.30 transaction they had previously failed to acknowledge or resolve. Conclusion: A Warning to Potential Customers: Laundryheap's abhorrent behavior throughout this process was not just a series of service failures but a complete disregard for customer experience and satisfaction. The company's handling of my case was characterized by deceit, avoidance, and negligence. They not only caused me significant financial loss and stress but also the mental anguish of dealing with their circular and dismissive customer service. The distress I endured due to their unprofessionalism was unacceptable. I urge anyone considering their services to take this account as a stark warning and steer clear of Laundryheap. Their behavior towards customers is not just disappointing; it's outright disgraceful and should be admonished. read more

I am utterly appalled by the horrendous experience I had with Laundryheap. Not only did they lose a significant number of my valuable clothing items, but their subsequent handling of the situation has been nothing short of a nightmare. I have been a loyal customer but after this ordeal, I can confidently say that I will never use their services again, and I strongly advise others to steer clear. After three weeks of endless communication and so-called "investigations," Laundryheap finally admitted that they had indeed lost 14 shirts and 3 jackets. To their credit, they agreed to compensate me, as stated in their terms and conditions. However, this initial glimmer of hope quickly turned into a bitter disappointment. To my shock and disbelief, Laundryheap then proceeded to commit a severe breach of my privacy rights by illegally sharing my personal data with other parties. This flagrant violation of GDPR practices is both unacceptable and inexcusable. I trusted Laundryheap to handle my information securely, but they proved themselves to be utterly negligent in this regard. Their subsequent correspondence was even more disheartening. After realising the substantial value of the lost items, which amounted to over £1400, they shamelessly reneged on their promise of compensation of £600. Their sudden change of heart, driven solely by their financial interests, showcases a complete lack of integrity and respect towards their customers. What makes matters worse is that I discovered I'm not alone in this nightmarish experience. Several other customers I personally recommended to Laundryheap have also reported poor service and lost items in recent times. Laundryheap's failure to take responsibility for their mistakes, coupled with their disregard for customer privacy and satisfaction, is simply unacceptable. As someone who believed in their service and recommended it to others, I am deeply disappointed and disheartened. I strongly urge anyone considering using Laundryheap to think twice before entrusting them with your precious belongings and personal information. This company has proven themselves to be untrustworthy and unreliable. read more

DO NOT USE THIS SERVICE!!! The prices quoted on the price list on their website are NOT the actual prices you will get charged. I've sent a puffer coat, a shirt and a pair of trousers for which I was quoted an amount on the website. The day following collection (supposed delivery day) I received a text asking for another payment of £24 to process the puffer coat. I was asking if this was additional to the total amount that I had already paid but no clear response was sent. Customer service is simply horrible. They have no phone to call, no one answers the chat box, and each text message is replied to after two hours! They ended up not delivering the clothes back on the day agreed. I said that I did not want them to process the coat as I didn't want to pay an additional £24 to what I had already paid. They delivered the coat unprocessed two days later, but they never refunded me the amount I originally paid for the coat. @Laundryheap, do not bother answering saying this was dealt with internally as you do on all messages, as that is a big lie. DO NOT USE THIS SERVICE!!! read more

I've been using Laundryheap for a while, and while the drivers are always lovely and efficient, the customer service is extremely poor. As a busy medic, I value organization and quick communication, but I've been asking the same question since this morning without any response. I've seen the customer service associate, Varun, going online and offline multiple times, completely ignoring my three messages. Additionally, my friends have received numerous discounts for future orders, but when I enquired about this, I was also ignored. It shows a lack of business acumen and consideration for loyal customers. To make matters worse, I wanted to add an extra bag to my pick-up to save on unnecessary trips, but my request was disregarded. It seems they'd rather do two or three trips than listen to a simple customer request, which makes no sense logistically. Sadly, I won't be using Laundryheap again. While the drivers are fantastic, the lack of customer care is too frustrating to deal with. read more

I cannot believe how many issues I've had with this company. From delivery people refusing to pick up from my door (multiple drivers have asked me to bring my laundry out to the corner...) to delivery of my clothes being delayed by multiple days (this happened twice when I was scheduled to travel the next day). Also worth noting: I've never been compensated for these issues. I've gotten "Thanks for the feedback" about a million times, but that does very little to remedy the fact that I've had to purchase clothes to wear for multiple business trips due to their operational issues. My recommendation: AVOID AT ALL COSTS!!!!! Tip for the company: People are using this service for very specific reasons. Among them, timeliness. If you cannot fulfill orders within the promised window, DO NOT ACCEPT THE ORDER. Why is this such a complicated concept to grasp? read more

Rushed back from work and cancelled a few appointments tonight just to wait for nothing. Driver didn't bother calling, nor ringing my door bell. There wasn't a missed call at all. Then I get a notification that the collection was unsuccessful. I cannot call Laundry Heap because there's no contact number and when I did eventually get a number, no one picked up the call. I had to rely on chat, and no one actually answered me until hours and hours later. I've been a long time customer of laundry heap but tonight's terrible service has made me think twice. I've cancelled the order and I will uninstall the app. Terrible terrible Terrible. read more

This is just to inform Yelp as well as laundryheap that they are using so many different dry cleaning trade name and their reputation for collection and delivery under their own name of Laundryheap . king dry cleaning and Laundrett in London Hendon Its been fully investigated and laundry heap will be informed in due course , we have evidence that they have collected the item under the name of my business as a king dry cleaning, I was really fortunate that the customer came back in person to my business premises. read more

I used Laundryheap during a trip to London, and it was fantastic! Booking through the app was easy, and the driver picked up and dropped off my laundry right at my hotel lobby--super convenient. Communication was excellent, with regular updates through the app. My clothes were returned quickly, perfectly clean. For travelers needing reliable and hassle-free laundry service, I highly recommend Laundryheap. Will definitely use them again! read more

First time I have tried this service or a service of this kind. Travelling to London from the US for a couple of weeks and needed laundry done. Paid last night for pick up at office. There was some difficulty with the pick-up, but with some active communication, Laundry Heap was accommodating and picked it up ultimately at my hotel. Got laundry back the next day, 24 hours later. AM very excited to have clean clothes. read more

Brand new shirts given for dry cleaning came back with collars faded. They took them back saying they will re-do but unfortunately the damage has been done. The person who delivers is clueless and since there is no telephone number the correspondence has to be only via email. Stopped using them since. Poor service and expensive.Personally I felt I am better off with the local dry cleaners. read more

We've been working with LaundryHeap for more than six months and are really pleased with their quick service, great quality of clean linens & towels and their prompt responsiveness to any requests from our side. It's great to work with such a company that is constantly improving. Would definitely recommend their service - give it a go! UnderTheDoormat Team read more

Great for mixed washes. Very prompt with collections and deliveries. These are easily tracked, so you know exactly when they are arriving. The drivers are friendly and helpful. Clothes are clean and soft after the washes. They are returned dry. I'm glad laundryheap exists, as they provide a very convenient service at a very competitive price. read more

I think it is really shameful that LaundryHeap is using our business Name, address and photo linked to their site. A very low move from a supposed big company! Dirty Laundry 255 Wandsworth Road, London, SW82NB Is an actual Dry Cleaners and Commercial Laundry Service... not an umbrella site! Please remove our details from your site! read more

Absolutely disgusting this company clearly treat their customers how they treat small business owners, with absolutely no regard Stop using others hard work to further your already big business profits. Dirty laundry is a wonderful business owned and run by a beautiful team shame on you laundry heap read more

This company is a con artist, they are using our business name - Chase Dry Cleaners, 30 Warwick Way, London SW1V 1RX. We have never worked with, nor given them permission to use our name & shop pictures on their website. stay away from this company. We have photos & proofs & will be taking Legal Action. read more

I was extremely impressed with the level of service and the price that this company offered. What a brilliant idea. Their scout arrived on time, was very nice indeed and my washing was delivered back perfectly fresh. I am so lucky that they serve my area and will definitely be using them again. read more

laundryheap that they are using so many different dry cleaning trade name and their reputation for collection and delivery under their own name of Laundryheap .they using my shop details orange ironing in hayes and we never worked with them. read more

Laundryheap is a con do not use they are using DEE'S IRONING AND DRY-CLEANING SERVICES. photos but we are not associated with them in any way.If you dont remove our photos and details immediately you will face Legal consequences. read more

This is fraud company using my business Name address and postcode First Choice Drycleaners Limited. They are giving bad service to their customers. We got nothing to do with this company. Please come directly to us. Thank you read more