This service is terrible, a fraud and I wish I never had used them. They picked up the clothes in the agreed upon time slot, and we gave specific instructions to the courier: three loads, wash and fold, very simple. The clothes came back the next day (delayed but that's another story) -- tossed in a bag, completely unfolded and wrinkled. We spent hours ironing and folding the clothes. Customer service was apologetic and gave a petty discount that was far too small for the whole inconvenience. I would never use Laundryheap nor can refer them on - do yourself a favor and find somewhere local where you can talk to the person who will wash your clothes. read more

Disgraceful service, They lost my washing , didn't try to find it, did not respond to emails and will not take phone calls Really BAD attitude to customer service Rip you off with charges I'll never use them again read more

My washing machine was out of order so I decided to go for a wash and fold service company, like the one you can find everywhere in the US. My first impression was great, you can easily book a time on their website for a pickup, and everything is clear and intuitive. Despite the pick up being late, everything started nicely. Then on the delivery day I had the bad surprise to get back my laundry bag but not my 5 professional shirts. After getting in touch with the support team they told me that the shirts will be delivered the next day. And the next day, I waited all the afternoon for the delivery guy to come as instructed, however the delivery never came. I finally got all my laundry back after getting in touch with the support. The whole point of this type of service is to save customer time, which is exactly the opposite of my experience with Laundryheap, but I was maybe an exception. read more

Absolutely terrible, they are awful, its their customer service that lets them down and is probably one of the worst ever, they have no clue what you or even themselves are saying and they reply like robots, they are always late picking up or you only have a choice for a late pickup and then today they were supposed to deliver my items back, I then received a text to say they can't deliver today, they are too busy (or need more time????) and apparently I won't get them until 5pm tomorrow which is not acceptable, I need them by 2pm as it's for an Airbnb, its just awful and so hard, I refuse to use them after this, they are just so bad!! i have asked for a Manager to step in and solve this but I don't think the staff even know who's who, let alone me, terrible!! read more

I had a bad experience with Laundryheap. On January 11 I sent some clothes to be washed and Ironed. On the next day,they asked me how many Jumpers I have sent to them and sent me a picture of a Jumper asking if its was mine.On the next day they returned my items and it was missing a Burberry Jumper that I have sent. Since then it's a nightmare for me. Almost everyday I write emails for Laundryheap asking for my missing jumper and they just send genericals answers saying they are looking for. Everytime that I send an email is a different employee that handle with my case. In the beginning they were saying that I hadn't send the Jumper. After I make a complaint at another website revie, they decided to review my case and now they are saying they sent my jumper to another person. And it's been one week they give me this information but don't do anything to resolve it. It's been 24 days that my jumper is missing and it's winter I need it to use. This is a bad company, untruthful! Never trust your clothes to them, they will gonna lose it and will not give a care about it! read more

Scheduled a pickup for 10-11pm on a weekend for 24 hour service. Allegedly they came and my laundry wasn't ready for pick up. The email I received regarding the lack of pickup was sent at 9:45pm, So I'm not sure why the pick up was scheduled outside of the listed hours. Now that it's a weekend, I have no way of getting in touch with anyone. Unreliable. Would not recommend. read more

Drivers lie about arriving/coming back.. long story short this company has ruined my week. Drivers are mostly useless and their customer service basically non existent. Their response (actual quote) "Not much we can do then" Have spent hundreds and hundreds with these guys, zero acknowledgement of this in handling my issue. I now have to take half a day off work to fix their mess. Thanks, Laundryheap. read more

I sent a duvet and blanket for washing last night, selected 'Duvets and bulky items' as a category (which includes blankets as an example, priced at £19). Got a text this morning saying the cost for the 'rag' was £30 and could I approve. I thought rag was a typo for bag - since there was no mention of any other item - and that it meant the whole order. I approved but this afternoon got a receipt and the whole order is £54. Hate that you don't get prices until it's too late to change. read more

We have been in the UK long enough we needed laundry done so I worked with the front desk at the hotel for this service. I dropped our laundry off Sunday around 6 pm thinking it would be back within 24 hours. It was not back on Monday so I contacted customer service. The only way to contact them is via chat, which is not live but they say they usually respond within an hour. I did not hear from them until the next morning and they told me my laundry was not picked up until Monday afternoon. There website touts 24 hour service and pickup within 30 minutes. Well that didn't happen for me. So now delivery is scheduled for Tuesday between 1700 and 2000. The instructions said to leave the laundry at the front desk. I'm on the train when I get a call from the delivery driver trying to drop off my laundry. I instructed her to leave it at the front desk and she told me she would and hung up. The next thing i get an email telling me my laundry could not be delivered. I tried to chat with LaundryHeap and still no response. I leave for the US on Thursday and I am not confident that about $500 worth of clothing will be returning with me. AVOID, AVOID, AVOID this company. I can understand problems with a process, perhaps the driver is new, or whatever but I cannot understand why I can't talk to someone from customer service in a timely manner. Ridiculous. read more

I was a little nervous about using a pick up service. But the customer service rep was able to help me through everything. It's much less expensive than hotel laundry service and just as convenient. I used them multiple times during my 6weeks in London, and the clothes came back just as desired! read more

If I could give laundryheap a zero stars I would issue -5 of them! Each time I've used them I've had deliveries very close to 10pm. I've had to wait 72 hours for most recent delivery due to the fact the previous two evenings they would not be able to deliver my washing prior to 10 p.m. My washing was collected at 7:30 p.m. Tuesday evening. I was expecting to receive it the following day at around the same time Wednesday. Instead I was informed that due to an emergency it would not be possible to deliver until 10:50pm. I informed them it would not be acceptable to be received at that time of night, and told them to bring it the following day. Being they didn't deliver it I was charged an additional £5 'no Show' informing me that I was not able receive my washing. Again the following evening I was informed that my washing would not be able to be delivered until 10:57pm. I made complaints on both evenings with exactly the same written email response, which I believe was just a computerised automatic response! I will never be using laundryheap service again! read more

I placed my first order with LaundryHeap on Thursday. I specified a desperate whites and dark wash. I also spoke to George on live chat about having one bag of our laundry washed at 45c and the other not and George said he would make note of this on his end. I verified this with him 3 times. When the driver picked up the laundry I specified to him that the bag with white bedding was the 45c wash and the other one was 30c. I had my laundry returned yesterday and all the whites and darks had been completely mixed together. I went into live chat and asked what happened I specified separate wash and I also specified one bag at 45c and other not and goodness knows what happened. They asked me to send images of damaged items as if I now had time to spend my evening going through piles of clothes to look for problems which essentially defeats the problem of using the service! What then transpired were multiple other issues - multiple items of clothing that still had dirt or marks on them, damaged pairs of trousers and missing items. The laundry smelt of nothing, just stale nothing as if no detergent had been used at all or worse yet, they hadn't even been washed. I then washed those marked items myself and every single mark came out which means that they either did the worst job in the world or didn't do it at all not to mention ignoring the separate lights and darks wash, not to mention ignoring my instructions about temperature, not to mention damaged items and not to mention missing items. ALMOST 24 HOURS LATER I AM STILL WAITING TO HEAR BACK FROM ANYONE AT ALL. This is an absolute disgrace and a complete joke of a company. I want your so called 'specialist team' to get back to me immediately with answers to my questions, confirming a full refund and monetary compensation for my damaged and missing items. Don't touch this company with a barge pole. read more

they not responding on the chat and seems to be that my almost £2000 worth laundry is lost

- They lost my clothes and only got back to me the next day when I reported it to them. - When my clothes finally arrived, they were crumpled up in a bag instead of folded, as is the standard for the industry (they say you need to pay for ironing if you want your clothes folded). - The driver was late for pickup. - They still send me marketing emails with no unsubscribe link even though I have no intention of using them again. - Their app says that my order can't be found even though it's there when I login to their website. - You have to open an email they send you every time you want to login to the app or website. - I received a text message that the driver was going to arrive too early only to receive a follow-up message from the driver that the system was wrong. - They contacted me to complain about my negative review. Overall, they're a low-standards organisation that I wouldn't recommend anyone trust with their clothes. read more

Abysmal service and even worse customer service. As others have said, efficient in coming to pick up and drop off items but that's where the service stops. We used the service twice and both times items came back sodden. I complained the first time and was told they were very sorry and they would speak with the service, we took that on good faith. Then it happened again, I complained once more - this time they told us it was our fault for not specifying we didn't want our items back wet. I'm not kidding. This is what they said. They offered us a discount off the NEXT time we use their service... obviously that's not something we'll be taking up. Never again. read more

THE WORST LAUNDRY SERVICE I HAVE EVER EXPERIENCED! Firstly, my laundry is not delivered fully; Secondly, they 'lose' expensive suits and garments and claim that they were never given to them, Thirdly, the clothes that have arrived still smell bad and have not been cleaned efficiently after I've specifically chosen dry cleaning which is the most expensive type of cleaning service they have. DO NOT USE LAUNDRYHEAP! They will scam you out of your clothes and money! read more

This company is awful. We paid more than £200 for two bags of washing and one of ironing, and it took double the time they promised to come back, and was delivered after midnight on a Sunday morning - and they lost a pillow case. Their response - the offer of a £5 refund - which after a week has not been fulfilled!! The only good thing about this service was the guy who picked the laundry up. Otherwise awful, awful, AWFUL - do not use them. read more

Avoid. Weighed items incorrectly. Damaged a jumper. Clothes don't even smell nice upon return. Would not recommend.

they messed up a t-shirt and won't take responsibility for it. don't use this service.

Ignore the fake positive reviews - BEWARE This is a totally dishonest company, they lose/steal expensive clothes, have no customer service number and are evasive, nearly a month has passed and i cannot get my clothes back read more

about £50 only for wash and ironing (only 1/4 bag of clothes and double bedding). The most expensive laundry experience. The price is unfair! will never use it again! read more

Destroyed a £550 coat and are both refusing to fix the problem and resisting providing instant compensation (to the meagre tune of £30). Absolutely pathetic. Send your clothes to them if you are willing to see them be destroyed. I will be pursuing this tortious liability further legally - unfortunately they have found a customer who will not accept this incompetence. read more

This is my second time using Laundryheap (I travel frequently to London from New York, so only use on occasion). Both times I've gotten great service. This time there was a little confusion on the pickup - I neglected to tell LH I would be leaving my clothes with reception, so they tried to reach me and failed (because I was at work in a meeting). But I immediately got an e-mail from Mayup B and was able to tell him the clothes were at reception. I asked him to let me know once they were picked up, and again he followed up right away. So refreshing to have good customer service! I will let others know at my workplace (many frequent travelers). I am always on the lookout for companies with good service. As a traveler, I need businesses I can rely on to make my life easier, not more of a hassle. So far LH has been a breeze. read more

So far I have placed two orders and been extremely dissapointed.... Order 1: They arrived an hour before my scheduled time and refused to wait for me to arrive or to reschedule for sooner than two days later. Order 2: The clothes were delivered 6 hours late, after a text message said they would arrive on time, and they did not respond to inquiry about the clothes. The clothes finally arrived still wet, completely wrinkled, and mashed together. The whites and colours had not been separated as requested causing damage to the clothing, and several items were missing or ruined by shrinkage, when I have had no issues with the items when I used other laundry services. Do not use this service if you value your clothing or your time. read more

If I could, I would rate them 0 stars. I used them eight times with moderate success (the clothes were delivered close to ontime, however, I stressed the clothes should be washed in cold water and they obviously were not - many items shrunk). On the 9th order, they delivered someone else's laundry to me and lost my wash and fold. I called them up to pick up the wash and fold that was not mine and deliver my clothes, they only picked up the misappropriated laundry and I never heard from them again. Please note, they DID CHARGE my credit card for the wash and fold that was NEVER delivered. I strongly urge you to not be drawn in by their pricing. I have not used them since this incident and have found other options. Again, use at your risk! read more

Lost a €150 Duvet and do not know where it is or can give me an answer as to why it was lost. Have charged me the cleaning fee and all I get is that they are waiting for some feedback. Shocking customer service. Do not use this company to wash anything - if you do - make sure it's very low valued items you are prepared to lose read more

If I could give no stars I would. They have lost half of my laundry. Day 3 now. They did not weigh it infront of me, took a photo of two bags, but from the top so you cannot see actual size. The one bag was an extra large black bag. One was a normal size clear bag. The big black bag contents have mostly gone. All I want is my bedding back and if not I want compensation. They requested receipts. I sent them as I buy off Amazon mostly and recently I purchased a Laura Ashley duvet cover which is on my banking app so I had proof, which I do not think they were expecting, as they are now saying they cannot find anything so can I please search my home again...I cannot search anymore. I don't live in a mansion! The next thing is to dig up garden...I sincerely hope Laundryheap resolves this...as we are on day 3 now and my patience is wearing thin! I will update this with how @laundryheap decides to move forward! read more

I was excited at the prospect of a one-day dry cleaning delivery service. However, the experience proved extremely frustrating. I requested a laundry bag (as I was using the service weekly) as is offered on their website. Each time I emailed and reminded them of my request for a laundry bag to be dropped off with my dry cleaning. Each time the staff promised it would be delivered. Four separate times, they failed to deliver any bag and I had to follow up each time with the staff. This led to an exchange of over 45 emails, and the company still couldn't resolve the issue. They didn't even offer to deliver one outside of my dry cleaning deliveries. I switched to a competitor, ihateironing.com, which offers even more services, and the same speedy delivery at the same or lower prices. Within 24 hours, they had personally delivered me a laundry bag and have been really fantastic to deal with since. Save yourself the hassle and use ihateironing.com from the get-go. read more

First and last time using this joke of a "service". Had my order picked up on Thursday, was supposed to be delivered back to me Friday, and it is now Monday and despite multiple reassurances that my clothes would be delivered no later than today, it is now being delayed yet again maybe be delivered on Wednesday. this was 3 hours after i had received a notification that the driver was on their way. every time i have talked to their "support team" i just get copy and paste apologies and empty promises of them "escalating my complaint". they also have no number to call to talk to anyone so the "support" is all text base, and they stop responding all together if you try and get any information. they refuse to tell me where my clothes are being held so there's no way for me to retrieve them, and there's no sense of accountability or responsibility for their screw up. i have not been offered a refund or anything other than cookie cutter "sympathetic" responses and more lies. read more

If i could rate them lower, I would. After an entire summer of traveling, I chose not to let the hotel nor lady at the place I stayed nor even laundromats at various stops along my trip wash my clothes. I did some basics, but brought them all back to London only to realize, it was too much for me! I happily found Laundry Heap. And as a New Yorker, where laundry service is more popular than Chinese delivery, I didn't hesitate to use Laundry Heap after reading it's reviews on its fun website with all of its guarantees and promises! Awesome, I thought, this is great. I separated all my stuff by color and watched the pick up guy (after an 1:20min wait for him while receiving texts that he was at my door--but that's another story) and helped him put them into the provided plastic white (garbage) bags. I gave him strict instructions to inform the to-be washers to use extra soap (based on my many experiences these companies don't use much) and to AIR DRY my jeans and slacks and please don't OVERDRY my items. He reluctantly wrote it down, mumbling something about, if they mess up, just complain...oh, I said. Do they mess up often? He just wrote the notes and hurried to get back to his car. I was once told by a company in New York that dryers are set constantly at one level in order to rush orders in and out, unless specified. So I did. And he wrote it, but... Let me say this very bluntly--- DO NOT SEND YOUR CLOTHES THERE. Now say it again with me: DO NOT SEND YOUR CLOTHES TO LAUNDRY HEAP SERVICE and again....If you value your items....DO NOT....LOSE YOUR MONEY AND WARDROBE. what I have received and what I gave them aren't even recognizable. Well in some way, they are. I gave them loads of dirty clothes, I received loads of dirty clothes. However, I gave them jeans and shirts that I'd just bought for and during the trip and fit me fine...but I received miniature versions of my clothes, more fit for juniors and not an adult. The clothes were thrown into (new) plastic bags, barely folded and all mixed in together. I.e, colors and whites, towels and undies, sheets and shirts. Try contacting them? You quickly learn that they have NO PHONE NUMBER to call for help. Only a Live Chat and email to essentially the same person that you live-chatted with.. The drop off guy was great. He was shocked at my clothes as I pulled them out to check them, which is when The shock began. He even texted and took photos to show his delivery boss. But the online person supposedly offering help only demanded more pictures and eventually stopped responding. So what do you do with thousands of USD and GBP of clothes that you can't wear? And what do you do with dirty clothes that you paid to be washed? One thing is for sure, I won't give them back to Laundry Heap in London to give to their various washers throughout the city to redo. I wouldn't trust them with my gym socks, btw, those came back as dirty as they went in, too. And I'm still waiting on a resolution. Unfortunately for them, I'm not allowing them to ruin my clothes. No matter the value, you can not boast of a service and dismantle people items when they trust your words. My advice, go elsewhere or just take the time to do it yourself. read more

DO NOT USE THIS SERVICE Yes, its convenient, but the company is very unclear with how they will charge you. Firstly, you are charged a minimum amount (even though this is not specified exactly) to check your credit card is valid. Then they charge an additional amount to the price of the service (releasing back the first charge days later). It's all very unclear in their terms and conditions so please be super careful. Secondly, even thought he tab in the app lis labelled as wash and fold - my clothes came back just completely pushed into a plastic bag with no care or consideration. It doesn't really suggest a service that takes pride in what they do. Then if you would like to complain, there is no direct phone or communication with the company, but just a lot of online chat services that just give the customer rhetoric and no clear answers. Overall a very bad experience. read more

Laundryheap was the best! I needed to have some laundry done while I was on vacation in London. This service was a lifesaver! They picked up my clothes and had them washed and delivered 24 hours later. I will definitely use them again when I'm in London! read more

Terrible business - they quoted me an amount in writing and continued to charge me 5 times the original quote! They have been ignoring my contact and requests for reimbursements for months. I cannot reach them at all and have lodged complaints with Trading Standards and the Drycleaning Complaints Arbitration Service. I would avoid this company like the plague!! read more

First 3/4 times, they were good quality. Last order was a disaster. One of the shirts returned to me was not mine! and quality of ironing is sub-standard, i could've done better. Not likely to come back again...disappointing read more

Absolutely horrible service. Laundryheap not only misplaced my clothing, providing with someone elses clothes, they set aside the matter and were careless in pursuing the issue. I never received any compensation for Laundryheap stealing my clothing. What is nearly worse is that Laundryheap employees emailed me guaranteeing compensation upon providing receipts of proof of purchase. Ever since I followed up on this relatively generous offer, I have received no responses. At this point, the company is ignoring me. I would not go ignored, this is cruel and corrupt company. Just do your own laundry unles you want it stolen by these crooked people. read more

I used them twice as washing machine has broken down. It cost almost £50 for two washes. I don't live near a Laundrette and work full time in Central London. My landlord is replacing the washing machine this weekend! Definitely would not recommend. read more

Be very careful with this company. They completely ruined a designer winter coat I sent to dry clean. This coat had been dry cleaned several times before and never had a problem. The coat is now unwearable, with all the faux leather accents torn. Their claim was that the coat was ruined because it wasn't real leather (!) Laundryheap takes zero responsibility for your clothes and you have no way to communicate directly with the dry cleaner they choose. It is a real scam since you bear all the risk. Several dry cleaners do home deliveries already and that seems like a much better deal. Go for a dry cleaner you already now and can contact directly yourself. read more

These guys are trying to catch you out. Before using you must study pricing and then leave in depth notes, or else they'll assume you're a millionaire and want you shorts dry cleaned, pressed and folded and tied in a bow. I requested laundry and ironing (only for shirts and trousers) and they bill me £120+. Itemising and charging me for a pair of shorts, some very cheap work blouses and skirts my girlfriend likely spent less on than Laundry Heap charged. They also define a 'shirt' as being any item of clothing that you put on your torso, so that could be sweatshirts, t-shirts etc. They even decided to charge me extra for jumpers, even though I wanted them simply washed. I wanted one shirt ironed and 6 trousers. Plus a general laundry wash. That should have come to less than £30. It's probably a 1 hour job maximum. In India I could get this job done for under £2, and they would iron the wrinkles out of my bloody underwear. Laundry Heap have the audacity to charge £120+... that's equivalent to the price of a second hand washer and dryer. And they think that by being smartarses and itemising everything, that customers will just accept. This goes against trading standards, is misleading and has likely happened to thousands of people. A disgrace. read more

I had my clothes laundered with laundry heap, I was charged a £6 fine for ordering a wash that was below the minimum spend without any warning that this would happen. Very sharp practice. read more

I have never before had such a bad experience that i have felt the need to review a company, but I have had such a bad experience that i feel compelled to warn others. After having a recent flood and losing my washing machine the washing basket was piling up so we decided to send it away to be washed. I booked Laundry heap to come and collect it. The website stated that i could give all the details to the scout and ask any questions. (they call the driver a Scout). He arrived to pick up the pre-sorted bags and weighed them to make sure all were under 6kg. I explained that i had separated the washes and what to iron. Asked if the bed sheets could be included in the wash. He stared at me blankly and in his best English told me it would be all OK? The next day the laundry arrived back and i was a little confused as to why i had been returned 40 plus hangers. I was even more shocked when i checked the invoice that i was being charged £195. Laundry heap had took it upon themselves to sort my bags and dry-clean 5 pairs of trousers which included 3 pairs of pyjamas! 2 shirts claiming one was silk when in fact it was polyester, 2 underwearvests and 2 pieces of knitwear despite me never asking for a dry-cleaning service. they had also removed a 30cmX30cm babies blanket and cleaned it separately claiming it was a single bed spread charging an extra £15 despite the scout never telling me this would happen. I was also charged for ironing 9 pillow cases and 3 bed sheets when in fact there were 5 pillow cases and 2 bedsheets. I was also baffled when they charged me an extra £15 for cleaning 5 tshirts and putting them on a hanger despite them being in the 6kg bag of washing. I would have thought that the scout would explain the different iron services either folding or hanging when i asked for certain garments to be ironed - he said nothing. Once i questioned this they removed the dry cleaning but then tried to charge me another £14 for an extra 6kg of washing despite me having a receipt for 3 bags of washing and an extra £22 to iron the 5 trousers which included the pyjamas. I complained once more and asked them if they were affiliated with the TSA textile service association and the ADR Alternative dispute resolution scheme. They have failed to get back to me. please AVOID this company at all costs if you don't want to feel ripped off and taken for a ride. read more