I have a hard time believing any of these reviews are legit... if you go to their NYC yelp page they barely have 2 stars, and for good reason. I was informed last minute my laundry was going to be delayed over 24 hours (I had little to no other laundry left) when I had plans the next day. They do not budge or offer any sort of concession nor do they even consult you about what time would work for a rescheduling. They just schedule whatever time works for them and fit you into their schedule, despite the fact that it was an operational failure on their end. Failure to consult me notwithstanding, you would think they would at least slot you into a preferred timeslot - but alas no, I was slotted into a 7-9PM slot. And when I reached out for help I was told I was getting my laundry at an estimated 9:25PM? So not only was I put in as an afterthought in the two hour window, they were able to, by 5pm, tell me that they would not be able to make that window. If they are aware of orders being late, why would they not tell their customers? Another gross operational failure on their part. SO, thanks to laundryheap, I will be purchasing new clothes to get me by in the meantime. If you enjoy spending extra money for a laundry service that will arrive at the earliest 26 hours late and at a somewhat random cadence - and if you REALLY enjoy buying new clothes to makeup for lost laundry, I highly recommend laundryheap. read more

Absolutely horrible service. Got the washing only service and clothes came back smelling weird (not like clean clothes, as expected) which makes me doubt if they were even washed in the first place. Besides, it says on the app that they would come "neatly packed" and it looked like it came straight from the tumble dryer to my house in a bin bag. All clothes completely mushed together, it was a struggle to separate them read more

If I could give laundry heap negative stars, I would. This service does not check your washing before it puts it in the wash and there is no due diligence or accountability if anything goes wrong. It is hit and miss and seems as though they outsource there work depending on where you are, as I have use them in 2 different locations. I had used them for a while and several times, had to complain about receiving damp clothes. I had also received items that did not belong to me and also clothes just dumped back in the bag. When I complained, the CSO said that folding was not guaranteed and various other excuses. The final straw was the last wash, where a designer bag had been mistakenly added to the wash bag. It is clearly, a non washable/ non fabric item. It was not only put in the wash, but also put through a high heat tumble dryer. I was horrified firstly to see it in the returned clothes, as I had been looking for it, and to see that it had been shrivelled and completely bent out of shape. When I complained to customer services, they were completely unhelpful and absolve themselves any responsibility. After some backing and forthing, I received a hugely aggravating response: Thank you for getting back to us. ​ As previously stated, our mixed and separate wash options do not include personalised treatment for each item. This is mainly due to the fact that clothing is washed in batches to ensure optimal efficiency. We processed the items in your order for a machine wash at 30 degrees and tumble-dried them at medium heat as you had sent them for a mixed wash service. This is our standard procedure for all items sent for a wash-only service. ​ We request our customers to ensure their items are suitable for the service they request. We have mentioned this on our website, Laundryheap application, and terms and conditions. I have also attached snippets of them to this email for your reference. As this is something that our partner facilities cannot foresee or avoid, Laundryheap cannot be held liable for the damage, considering the item was not suitable to be washed or tumble-dried at medium heat. We understand how unfortunate this situation is, and we are sorry for the inconvenience it has caused. Please don't hesitate to reach out to us if you have any additional questions or concerns. We would be more than happy to assist you. In the meantime, our help centre is at your disposal for quick access to answers until we can offer more in-depth support. read more

My dry cleaner across my flat closed down so I tried out laundryheap. I chose dry cleaning for a few shirts and for a few jumpers. On their pricing list it said jumpers would cost £7.95 per item. The next day I got a message saying they would charge me £12 per jumper as they are all cashmere. First of all, where do they specify on their website the material of the jumpers? I wouldn't need dry cleaning for a simple cotton jumper anyway. Dry cleaning implies delicate fabrics anyway. I've been scrolling through their entire website to see any item being listed that costs £12 to dry clean and I cannot see it anywhere. After contacting their customer service I was told these are standard rates. Why would you add 50% to a standard rate? Secondly, please learn to count: Of the 5 jumpers, only 2 were cashmere, the others were just normal wool. This is simply a lie. Great way to take some additional cash from their customers. It's simply a price trap. I refused to get these dry cleaned for this price and will go to a different dry cleaner, in person. They did something similar with my shirts: To call a simple linen summer overshirt (what's the difference here anyway?!) a jacket/blazer in order to charge triple the price is criminal. The delivery was also more difficult than expected. I had received a text message that the driver would get to my address before the booked time slot so I rushed home. Halfway there, I received a notification on the app saying that the delivery failed. Then it said it would arrive an hour later. This unnecessary back and forth was frustrating. I contacted the customer service several times. None of the customer service agents cared to actually help me with any of the issues. This was my first and last order with laundryheap. I do not recomend it to anyone out there. The service might work well in theory, in practice however it's a complete disaster from beginning to end. Laundryheap promises to save you time but ends up doing the opposite and on top of that adds frustration. I've been to many dry cleaners and never have I had such a horrible experience. If my experience had not been this bad, I would not bother writing this review. It didn't just cost me much more money but also a lot of time. I hope I can prevent people from using their service as I do not wish this to anyone. read more

Lost our laundry and gave us sometime else's clothes while traveling to London. No working phone number. No way to know where our clothes are or when they'll be returned. read more

Terrible service and terrible communication. They moved the return delivery of my laundry three times and acted like it was my problem when they selected a delivery time I had told them I would not be home. They then returned items to me scrunched up in a ball, still with stains on. Absolutely no acknowledgment of their terrible service or any form of apology and offered me a £3 refund (!) and £10 off my next order which is pretty laughable. I will never be using laundry heap again. read more

Waited in all day. The guy didn't even rung the doorbell, just left. They have rescheduled to a time today when I won't be in. No contact number, just terrible service. read more

I would echo quite a few other reviews on here, a negative rating would be more appropriate.  Please avoid at all costs, walk to your local dry-cleaners, don't fall for this. Completely gutted to have ever trusted this company with our clothes. Gave them ten items and got eight of them back which seems to be a relatively common occurrence, certainly more common than you might expect from any high-street dry cleaners. We lost a waistcoat that was part of a tailored wedding suit and a blanket gifted to my wife by her late mother. I largely blame myself for not going through the online reviews more thoroughly, and in hindsight it seems like madness that I went with them. They spent a month 'inquiring' about our items after which time they came back to say that they had "checked this matter with the respective facility, with the driver team and all potential customers. However, all of them confirmed not receiving such items". (Personally, I think there is an implication that we are lying about having given them). Somone at some point did receive the blanket at least because we received a photo of it just to say there were a few marks that wouldn't be possible to remove. Once I realised that the compensation for each item would be capped at £35 per item, I understood why we never got them back. It must be much more economical for the company to 'compensate' us for lost items than make an effort to retrieve them. Apparently, this is industry standard however in writing this review I've checked the citizens advice bureau which suggests that it may be reasonable to expect compensation to an items value after all. Looks to be a few routes but I think I'm going to contact the dry-cleaning complaints arbitration service to see if they can help. Just to say that the people you deal on the chat-box trying to resolve the issue are perfectly professional, friendly and decent enough. Unfortunately this doesn't get our items back or compensate us for their loss. read more

The service was ok but be warned - you can only use a gift voucher on a single order - they will not credit you any difference unlike most other companies. I was gifted a £100 voucher by friends when I was going through a tough time. I couldn't work out how much my washing would cost in advance and only found out afterwards the total was £55 leaving £45 remaining on the voucher. Any other company would credit that to your account but not Laundryheap - that money is now theirs apparently and can't be spent by me. No one buying a gift voucher would think to check the small print that specifies it's one voucher per order as its such an irregular practice - and a total racket. read more

Misleading and extortionate pricing. Edit to say that I been told by customer services that they can not help me. They have answered none of my questions, taken no responsibility for the fact that the notification I received saying the order would be £60 wasn't misleading and no justification for price being at least three times more than I should have been. They have been deliberately evasive and have a deliberately misleading system so you say ok to charges that are high. No concern at all shown for a loyal customer who is now in significant financial difficulty due to a simple error. Horrific ethos for a company. Having used laundryheap many times before and been happy with the service we have been horrified by the cost of our recent order. I asked for advice on the pricing of dry cleaning curtains on the live chat as it wasn't on the price list and they advised it just came under regular dry cleaning. My curtains are small, thin and cheap. Sent off the curtains and then received a message whilst I was at work asking me to ok the price for the order which said £60 for the four items. Or at least I believed so as the large price of £60 was displayed clearly. Got my order back later and the invoice was actually for £241! This is over double what the curtains actually cost to buy new and also way more than they cost to clean locally which was close to £70. Despite customer service promising to explain the pricing structure and escalate my complaint to management within 24 hours I have heard nothing. Very disappointed and stressed as we are now out of pocket for the months bills etc as could never afford to pay for a service of this cost had we known. read more

DISASTER!! We booked an order with them on Sun evening for 24 hr service upon our arrival in Dublin. It is now Wed and we are leaving Dublin and Ireland without our clothes. No communication other than useless texts apologizing for further delay. Do NOT use this service!! read more

I've used them a lot before Covid and the service has been great but for the last year it's ridiculous. Starting from driver delivering me incorrect items on two occasions, through incorrect overcharging (never made a mistake in my favour, interesting...), through actually returning unwashed shirts!!! We're ironed all right but still dirty after dry cleaning that I paid for. Stay away! You've been warned! read more

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Had an extremely poor experience with this service. Sent away laundry for a standard wash and dry and they ruined and lost a bunch of my clothes. Then it took two weeks with customer service to get a partial refund. I'm only giving it two stars and the last guy I spoke to, Anil, was very helpful, but I'd definitely AVOID AT ALL COSTS. read more

Laundryheap - Laundry Services Near Me

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Worse company ever, they lost half my order over £500 worth of clothes. No contact details to actually speak to someone. Do not trust the absolute nightmar. read more

Bed sheets were returned with someone else's chewing gum dried into them. I had to throw them away. I raised a complaint and was offered a £5 credit which they refuse to budge on, stating their terms of service mean they are not responsible. read more

if I could give 0 stars to this company, I would. I placed an order with LaundryHeap to get my husband's suit dry cleaned for a wedding, I could see this was guaranteed 24 hour turnaround and it was an urgent turnaround time for us, so I booked. All seemed fine, until it was due for delivery. I got a text to say it was on the way, then another to say it was a few minutes away, and then another to say "sorry, there's another drop before you" and there was a delay. We ended up waiting up past 11 because it kept saying it would arrive later and later, and eventually they cancelled the order. As we only had one day until the wedding, I contacted them asking them, begging them, to deliver it urgently - they guaranteed it would be delivered on time, but it is now an hour and a half past the start of the delivery window and it is still in the facility. Nobody is responding, I have tried every single method of contact - nothing. A completely faceless organisation who couldn't give two hoots what happens to your product. What makes this worse is this is my husbands' own wedding suit, and I am petrified it is never going to arrive and we have lost it to LH. Avoid. Avoid. Avoid. read more

destroyed my clothes and wouldn't take responsibility despite sending tons of photos. my whites came back with brown stains like they'd been dried in a faulty machine. would never trust them again. read more

Please, please do not use. Don't be fooled by the positive reviews - maybe they had some good experiences are just plain low expectations - because this company is just so bad that it has made me lose the will to live. Who knew a company that promised to clean my clothes could make me despair for all of humanity. Gave them quite a few chances after they ruined various clothes with rogue spots or stains, and they lost a few others, but now I have been waiting 5 days for our latest order with no update, just vague 'we will escalate it' meaningless platitudes, and with no solution offered - so that's over £1000 of clothes just lost, or stolen. I rarely write reviews, but if I can help just one person to choose a different service today then I would like to self-nominate myself for a humanitarian award. There is no accountability - no customer service worthy of that name, no phone number, no one who actually cares beyond giving you a cut and paste script from a handbook entitled (I presume) "How to be terrible people and get away with crap service". This company demonstrates the worst type of business model; ostensibly they exist to make your life easier but in reality is just a depressing look at how far humanity has sunk. Avoid avoid avoid. read more

Chicago location- DO NOT USE, would give zero stars if possible. We decided to use this business due to the washers and dryer's being out of order at are apartment complex. We sent in two baskets of clothes, one being mine and the other my boyfriends. Initially, receiving are clothes back they did not return the hampers that they had taken. After opening up the burlap bags all my boyfriends clothes were returned, ALL of my clothes were missing, and we received a bag of somebody else's clothes. There's no way to contact anyone over the phone or speak to someone in person. All communication is through their messaging app. No sense of urgency to locate my clothes or pick up the clothes we were given that were not ares. Said was going to take 3 hours to look into the mix up. I still don't understand how they will be able to locate my clothes if they were a) miss labeled or b) not labeled at all. The customer support asked for pictures of the missing item. Even though it was well over 60 items that were missing (obviously I do not have pictures of all of them). Extremely upset and frustrated that I am now missing ALL of my clothes worth over hundreds of dollars. Most of these clothes included were also work clothes that I need for the upcoming week. Absolutely do not use. Update: my clothes were all returned after messaging back and forth with tech support for days. The were found two days later, but unable to drop them off until the 4th day because the driver had already left. Overall would not recommend using, the amount of time and energy spent was not worth it. I would have taken them to the dry cleaners myself. read more

Beware! Lost Clothes and No Answers! I used Laundryheap in London for the first time last week while on a multi-week trip to Europe. They collected in the time window as expected and the next day I picked up my bag from reception at my hotel. It has my name and my order number in the tag. I get to my room and open the bag to find someone's towels were delivered rather than my clothes which I needed for the remainder of my trip. It has now been 5 days and the only response I get each day is to keep waiting another 48 hours. I have asked multiple times about how reimbursement works because I have had to buy new clothes at this point since most of mine were with them for washing. There is no phone number and emails are generic with no new information. It also took me multiple attempts to get the wrongly delivered items back to them so I can only hope if my items were incorrectly delivered that someone else is working just as hard as I am to get my clothes back to Laundryheap. read more

Laundryheap - Laundry Services Near Me

I recently used Laundryheap during a stay in London -- when my clothes were not delivered the next day as promised, I checked in and received a response that they had attempted a delivery but no one was there. This was a lie, as they had "lost" my clothing (or stolen it to resell on the secondary market). After countless hours of back and forth with bots, they are reimbursing me for a meager fraction of the clothes value (about 5%). I could never get in touch with a single live person, I received no resolution, and would strongly recommend never giving these assholes a single tshirt. read more

I would recommend this app for dry cleaning service only. Do not recommend for laundry wash + repairs. The reason is that the first time I booked for dry cleaning only, I was able to receive my clothes in 24 hours as promised and everything was smooth. The second time however, the app informed me it was 24 hours, until the day I was supposed to receive my clothes, I was informed it would be 72 hours... It was quite a hassle to talk to customer service (which is only live chat) and I was able to get my clothes after 48 hours. Also, if any of your laundry needs to air dry rather than tumble dry, do not use the app. I had specifically asked for a few items to not be put into the dryer, with special requests on the app as well as handwritten notes in the bag, but they didn't listen and tumble dried anyway. So a USD100 Dress was ruined and shrunk. read more

Utter incompetence. Save yourselves HOURS of frustration and wanting to pull your hair out and just do not use them.

The pick up and delivery drivers were super friendly but that's unfortunately where my good experience ended. Some of my whites were scorched but the worst bit was that the buttons on my duvet cover actually MELTED - it's now totally ruined. They claim to have tumble dried the laundry at a moderate heat, which I have also done to this duvet cover in the past, and the buttons haven't melted. Some white items in my order were also scorched... They refuse to accept any accountability for this despite me sending pictures of the melted plastic and the care label as requested. They also refuse to accept any accountability for some of my items that they lost entirely (but they gave me a random person's workout headband). I'll never be using them again. read more

Laundryheap - Melted plastic despite them claiming to tumble dry at "medium heat" - Laundry Services Near Me

Actual cost was higher than anticipated, despite them not cleaning one leather jacket without explanation. The most expensive item came back smelling entirely uncleaned. read more

Pathetic service. they lost my clothes and bag, offered no accountability to make things right. Snoddy indifferent service. your money deserves a better home than this dump. read more

My order was due to arrive between 12pm-3pm, and at 4pm I contacted the chat to let them know it hadn't arrived and that the tracking link had expired. The chat advises they will respond in under 2 hours, but I waited 3 hours to be told they hadn't finished my order in time - despite it being with them for 4 days - and that it would arrive the next day instead. There was no consideration for my working schedule, and no one had thought to email, call, or text me to let me know about the 24 hour delay. If I hadn't of contacted, I would have had no idea where my order was, and been at work when they tried to deliver. I informed Anil on the chat about this, and was ignored. read more

This is an unreliable service; twice in a row they have missed contracted delivery times by over a day. Furthermore, they have changed their pricing to now price individually for underwear items making it far less cost effective. However, it is their delivery unreliability that is the main drawback for travelers read more

Laundryheap just completely ruined two of my items of clothing I sent for dry cleaning which now appear to be covered in some dark colour dye perhaps from the wash or store process. They have responded to my complaint by suggesting the stains were already there and they had emailed me about them, but the email to me was about entirely different items (as is clear from the same email chain I am writing to them on). They've offered me twenty pounds off my bill of 100 pounds in compensation, when they should be offering me to refund the full cost of the items. I feel really gutted. This was a favourite dress and top and laundryheap is basically gaslighting me. read more

Laundryheap - This stain was absolutely not there when I sent it to laundryheap - why would I waste my money dry cleaning this?!? - Laundry Services Near Me

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DO NOT USE THIS SERVICE I was a first time user. Had a large amount to be ironed. 1. Scorched two (now brown in patches) of my wife's white dresses with overly hot irons 2. We were sent a dress of another customer. Wonder what we have forgotten about and wasn't returned? 3. The quality of ironing was generally not great, but 5 items were that poor they needed complete re--ironing. They would would not compensate for this. 4. Weirdly my daughter's dress was returned with a button in a new position. They denied moving it. Appears it was knocked off in the ironing process and then re-sown on Customer service has been ridiculous to deal with Avoid. read more

appalling service. been using for year and past 2years have been so bad. they lose orders, they dont have any contact number, they dont compensate.... very sad to see a start up go up then go so bad. pls dont use read more

Was charged for way more than the weight of the clothes I sent. Returned items of clothing that did not belong to me and charged for them. There is no way of knowing if all your clothes have been returned because there is no list of clothes asked for or given back. Laundry quality is average for the price charged. Please avoid! read more

Poor experience trying for the first time. Scheduled pickup which got cancelled within an hour of the scheduled pickup. They then re-scheduled without my input. I had to re-explain my reschedule preference via text a couple times before they understood my availability. Looking elsewhere now. read more

Worst dry cleaning company in the market. Do NOT use them! They ruined a dress (it's all wrinkled now ) and then stopped replying to messages. No customer services, no support, no refund. They are indeed cheap but if it's to get your clothes burnt or destroyed, it's definitely not worth it. Avoid at all costs. read more

Whatever you do, I urge you not to use Laundryheap services. I used their wash/dry/fold service. Not only did my clothes and bath towels come back rough to the touch and stiff, I had someone else's underwear mixed in with my clothes. They also lost three of my designer shirts and an expensive pair of sweatpants. They gave me a measly $20 refund for 4 lost items, along with a warning that this would be the only time they would offer me anything for lost items. I could care less. I will never use them again. I wish I could give 0 stars. read more

Absolutely awful service And company. Do not recommend at all. Stay away from this scam. Don't confirm the service, then over charge and then say it's done too bad?? A basic laundry of socks+underwear, and 2 T-shirts should not cost £90 !! read more

I downloaded the app to use this service for the first time but will promptly be deleting it once (if) my clothes are finally returned. Picked up on Saturday for delivery the following Monday. It's now Tuesday morning and they're telling me the soonest the can deliver is next Saturday (a full week for a 24 hour service!). I leave for a work trip in the morning and I have very low expectations that I'll have my clothes back in time. Currently chatting with the service bot to try and work something out. If I don't get a refund and clothes returned I plan on requesting a charge back from the credit card company for fraudulent service. Edit to add I'm in Chicago. read more

Three failed deliveries as they said my clothes were not ready. When I asked for a refund, I was sent tracking information that expired as it was a lie. My clothes were finally returned but they have not produced an invoice and they are still holding £72 and offered me £10 off my next order. Please avoid this company, I wish I had done research before I used them read more

Not recommend at all They are only good at advertisements It was a really bad experience from the first time they spoil my clothes so i can't wear it anymore & they changed me double the price read more

i would recommend everyone not to use this service, the worst service provided. probkems with delivering item on time and it's the worst customer service read more