If you are looking for a home, Laura is the lender that you want! My husband and I were looking to purchase our first home and we had come across many lenders BEFORE Laura. We have to say that all of the other lenders would neglect us if they felt we were taking too long to find a home. Other lenders would not return our calls or emails, but thankfully Laura was always there when we needed her. She even took the time to meet with my husband and I in person to build a genuine and professional relationship with us. Laura has kept an open-door for us anytime we had a question and she was always happy to help, even when she was busy. We would say one of her many strengths is communication because she always returned our calls within the same day and we have never felt rushed when we spoke with her. Being first-time home buyers, we did not understand some of the terminology and Laura was able to explain everything in a way that made sense to us. She had guided us throughout the process of purchasing our home and still provides us with the best customer service! As her current clients, Laura continues to provide us with support and guidance to ensure that we will not fail as new homeowners. My husband and I highly recommend Laura because she will always have her client's best interest at heart and we have to say that a person like that is very difficult to find! We are confident that she will be the best lender for you! read more

TLDR: Laura is amazing and made the home buying process for me and my wife far less stressful then we had anticipated in a crazy SF market. -- Laura was recommended to me and my wife by a family member that had recently purchased a new home. We were looking for a house in San Francisco, CA which is a hyper-competitive market (sellers market). From the first interaction, Laura brought a wealth of knowledge and expertise and was able to educate me and my wife about the home buying process. For us as first time home-buyers, Laura was diligent and punctual throughout the process and super communicative at each step along the way. Laura was able to provide us with a great rate and outline the various options we had available for our loan so that we could make an informed decision. Laura made us feel secure in each decision we made by providing transparent and helpful insights; Laura was even able to help us close in ~25 days which was of great value in ensuring we were able to remain competitive in the SF market. I can't recommend Laura highly enough to anyone in the process of researching or buying a new home (her expertise and client service skills made the end-to-end process a breeze). She is excellent and pleasure to work with. read more

I knew after the very first phone call we had w/Laura, we found our mortgage specialists. Sal & Laura are the epitome of perfect mortgage brokers!! As a first time buyer, my wife & I had tons of questions and Laura confidently walked us through each step in the mortgage application process. Laura is VERY flexible with her appointment times and that truly helped us since we both work 40+ hr work weeks. Whether you're a first time buyer or looking to purchase your next home, do yourself a favor, look NO WHERE ELSE and call Laura IMMEDIATELY. The real estate/mortgage business has shyster's out there (unfortunately). Laura & Sal TRULY care about their clients and they look out for your best interest. If you do contact her and schedule an appointment, she is as genuine as it gets. She has a phenomenal wealth of knowledge, so you better listen to her! She'll always be the first person to tell you that there is no such thing as a "dumb" question, so ask away! As for my wife & I, Laura is our go-to gal for LIFE for mortgages. We can't thank you enough for making our 1st home purchase process as painless & stress-free as possible. We'll for sure do it again on the next purchase! God bless :) read more

Laura is the absolute best lender you can have. I would HIGHLY recommend her to anyone looking to purchase a home, especially first time home buyers. She goes above and beyond her job to ensure you are educated and aware of each step of the home buying process. She is one of the most patient people I know. I am extremely detailed and like to know and have explanation of each and every document I am signing, and Laura was nothing but kind and patient with us from the very beginning up until closing. There was never a time I wasn't able to get a hold of her or felt like I was bothering her, and I contacted her a lot! She is honest and reliable; the absolute best lender out there. We couldn't imagine going through this process without her. She made a stressful and complicated process, easy. We had a pretty short closing window, and we were able to close early and quick without a single hiccup. I would give her a 10 star if I could!! read more

I have been searching for the right words for this review. Honestly, there are no words to express how amazing Laura is! From the very beginning, she made me and my husband feel safe and secure. She provided clarity on so many questions that we had...and even questions that we didn't even know that we had. We started our process in the wrong hands and Laura was sent from what seemed like angels, guiding us through on of the most scary experiences of adulthood! We cannot express how grateful we are to have had her with us every step of the way from getting pre-approved to closing escrow, and even post sale, she has responded to me almost immediately, and when she could not she provided a timeframe of when she would get back to us. Laura comes VERY highly recommended!! Adriana and Daniel Martinez read more

We are so thankful to have been recommended to Laura , she definitely exceeded our expectations. She guided us from start to finish within the loan process and was very patient with us while explaining every detail of the loan. Our family was very serious about looking for the perfect home and Laura ! made sure our documentation was upto date as she would encourage us and say be patient guys, its out there and you'll know it when you see it. Buying a home can seem like a stressful process, but having a professional like Laura who explains the process in great detail, will put your mind at ease and prepare you to make the best decision for your family. We can't thank Laura enough and will forever be grateful to her and all her effort in making our family's dream become a reality! read more

Laura is AMAZING! When I first contacted her I was feeling a little unsure about buying a home, but during every conversation we had, she made me feel confident and comfortable about every step in the process. From pre-approval up until close of escrow, working with Laura has been a breeze! I was a first-time home buyer knowing next to nothing about what to expect when applying for a loan. Whenever I had a question or was late to send required documents, she was always patient and calm, which I really appreciated. Also, we had a pretty short escrow and there were a couple last minute changes (because of an error on my part), but she was quick to get those resolved so we could close on time. I would highly recommend her services to anyone! read more

My wife and I just bought our first home, and working with Laura at Crosswalk Mortgage made all the difference. Since we represented ourselves as the buyers, we had a ton of questions and needed someone who could guide us without making us feel overwhelmed. Laura was exactly that person. She helped us lock in a great rate, explained every step clearly, and always offered insight that actually helped us make better decisions. What stood out most was how genuinely she looked out for us. I always felt safe, supported, and confident that she had our best interest at heart. If you're a first‑time buyer or just want someone who's honest, knowledgeable, and truly on your side, Laura is the lender you want. Highly recommend. read more

As first time homebuyers my fiancé and I were terrified about the entire process... thanks to Laura she made everything manageable! She was available any time we called, texted, or emailed (which as first time homebuyers was probably excessive and annoying) and explained everything in words we could understand. The piece of mind of knowing that we had someone we could depend on like Laura was invaluable. Laura got us a great interest rate, which we are still in awe of. I would HIGHLY recommend Laura to any first time homebuyer because she helped us understand the process. She was professional and poised and I thank her for everything she did for my fiancé and me! Thank you Laura! read more

Laura was a pleasure to work with, I can't speak highly enough about her! I represented buyers in the sale of a home in San Francisco, who selected Laura to handle the lending side. She was communicative, kept to and exceeded the timelines that were agreed upon in our contract, and she was just overall enjoyable to work with. She kept all parties in the loop every step of the way, which made escrow a breeze. I really appreciated the way she worked diligently, quickly, and professionally to tackle any hurdles that arose. I would certainly recommend Laura to anyone looking for an awesome Mortgage Broker. Thank you Laura!! Hope to work with you again soon. -Leah Conder, SF Realtor read more

Laura was referred to me by a friend, and I will now be referring her to all of my friends and family! My family and I are now spending our third night in our new home, thanks to Laura's dedication to closing on time, even though there were some hurdles to jump through to stay within the very tight closing deadline. She made it happen! She answered my many questions with patience and expertise. She never tried to push me into anything that I wasn't comfortable with, and she explained all options to me. On top of all of that, she is extremely warm and easy to speak with. She truly made this process very easy and smooth. Thank you so much Laura! read more

We got connected with Laura through our Realtor Matthew Chung from Impact Realty Group. Laura was an absolute pleasure to work with. From the very first phone call we shared, we could sense that she spoke with compassion, integrity, and genuine care. As first time home buyers, she met us where we were at and made the entire process understandable and digestible. She was extremely accessible and answered texts and emails very promptly. She always offered to hop on a phone call to explain and discuss things further. She is knowledgeable, professional, and experienced. We are so grateful to have had the privilege to work with her! read more

Pacific Lending was recommended to my husband and I. We spoke with their representative Laura Contreras who is very friendly and Knowledgeable. Mrs. Contreras provided exceptional customer service guiding us through the process. She was very informative and answered all concerns and questions we had about the home loan process. She made herself available anytime that we need it to talk to her. She is tech friendly and communicated with her via email and text. After comparing rates with other companies, Pacific Lending was the best choice for us. The application process and home loan approval was quick. Thanks Laura! read more

If you are ever in need of a home loan, refinance or advice regarding homes Laura Contreras and crosswalk mortgage is the right person and staff. She's always goingabove and beyond expectations. Always on point. Shes help me to refinance twice all ready and both of the times shes delivered. On top of all this chaos that's going on with covid19 she and her staff manage deliver and got the refinance done. Every question that me and my wife would ask she answer and gaved us advised. Never pressured us at all. Can't go wrong with Laura Contreras and Crosswalk Morgage. Thank you Again. read more

Laura did an exceptional job helping my wife and I with our first home. We really had no idea just how extensive, thorough, and complicated the process could be! But thanks to Laura, she walked us through every step, helped us understand every part, and answered all of our calls at all hours. She really did go above and beyond to help us make this work, and we couldn't be more grateful. She was even understanding of all the personal details that went into our decision making, and helped us make the right call for our individual circumstances. We simply can't recommend her enough!! read more

Working with Laura was an exceptional experience from start to finish. Her professionalism, expertise, and dedication truly set her apart. Laura guided us through every step of the loan process with clarity and patience, making what could have been a daunting experience incredibly smooth and stress-free. Her attention to detail and commitment to finding the best possible solution for us was evident throughout, and we couldn't be happier with the outcome. We highly recommend Laura to anyone in need of a loan officer who goes above and beyond to deliver outstanding service. read more

My wife and I struggle for about six months to find a decent and honest financing institution for a refinance program. Eventually a relative of ours recommended Laura Contreras and Kind Lending co. Laura was a break thru for us; she is knowledgeable, attentive, kind and a rare person who puts a lot of effort in her work to help and to satisfy the customers. We are very grateful for all her help and effort to finalize our loan in a timely manner. We recommend her to anybody whos looking for loan officer with solid knowledge and honesty !!! Daniel and Lidia Dan read more

I highly recommend working with Laura when you need a mortgage lender. She recently assisted my family with refinancing our parents' home. They had a reverse mortgage, and we wanted to help them return to a conventional loan with our financial assistance. Laura clearly communicated all of our options and requirements in order to refinance. She was warm, friendly, professional, and available for all of our questions. With Laura's expertise, the process went very smoothly. My family is so thankful for her:) read more

We were referred to Laura by one of my coworkers, and we can see why! This was our first time buying a home and working with Laura was so easy. She setup a call to guide us through the process and provided a timely response to all our questions (no matter how silly). She even accommodated to our preferred method of communication -- text messaging. The entire process was truly seamless and easy. We've heard nightmare stories about buying a house, and under Laura's care, we experienced no such troubles! read more