I never got to see Dr. Michelle Malcolmson. When my primary care M.D. dropped her practice…read moreunexpectedly in June 2025, she recommended Dr. Malcolmson at Stanford Medical in Emeryville. Dr. M's earliest appointment for me as a new patient was four months in advance, in early December, so I took it and waited. However, on the very morning when my appointment day finally arrived, her office called to say that she was ill and that I had to re-schedule my appointment--this time for a date a few weeks later. Some days before the date arrived, however, I was once again called by her office, this time to be told that the doctor had left the practice, and they had no idea where she had gone to. Since Michelle Malcolmson knew full well in advance that she was leaving Stanford Medical, she should never have allowed me to dangle for months under the mistaken impression that I was going to see her. By so doing, she caused me to waste much valuable time before I could see another other physician as a new patient. I call that irresponsible and heartless.

I wish I could provide a care review. My primary care doc retired. I waited a couple of months for…read morea new patient appointment with Dr Makcolmsen. Less than 2 weeks before my appointment it was cancelled. Her next one is two months out. No explanation for the cancellation and no guarantee it won't happen again.

I've been coming to Dr. Nickles' office for over a year. I've had a out 4 appointments and not…read moreonce have I actually had the pleasure of an audience with Dr. Nickles. Each time I make an appt., I get his physician's assistant, not "my" doctor. For my last physical, I asked if I could have my appt. with Dr. Nickles, not his physician assistant. Who should walk in? The PA. Also, the women who staff the front desk are not friendly. I hear great things about Dr. Nickles. It would be nice to meet him. The 2 stars are for his PA.

I think Dr. Nickles is one of the most knowledgeable internists in the East Bay. I've seen him for…read moreyears and I would recommend him to anyone. I've also seen his physician assistants and they are excellent as well. I have no problem seeing one of his physician assistants. When I do, there's often a consult with Dr. Nickles before I leave the visit.

Even though I was not accepted as a new patient, I have high respect for Dr, Denis Yun, who chose…read moreto serve only seniors 65 years and older who live in a retirement home. Great doctor!!

Dr. Yun is an excellent primary care physician internist. I am really glad that I found her. Easy…read more to make appointments, and gives time to patients in my experience.

I'm really disappointed with One Medical at the Emeryville location. I was recently charged $60 for…read morea visit back in September 2024, an office visit and a flu shot, when the appointment was supposed to be my annual wellness exam, which is fully covered under my insurance. Turns out the provider miscoded the visit, and I was told they "can't change or correct it." That's incredibly frustrating, especially when the mistake wasn't mine. Because of this, I ended up canceling my membership which I've been paying $200/year for. The kicker? Right after I cancelled, I received an offer to renew my annual membership for $100. So they can offer a $100 discount, but they can't fix a $60 billing error? It makes no sense. It's disappointing to lose trust in a place I've been loyal to, but this whole situation felt avoidable. Unfortunately, they've lost my business over something they could have easily resolved. I'm still actively pleading my case and pushing for this to be fixed, because this was not an error on my part. It's been way more work than it should be for something so straightforward. If they fix this issue, I might reconsider the new membership offer, but at this point, I'm skeptical. This whole experience makes me question whether they value long-term patients at all.

My experience with the doctor that I saw here was incredible, unfortunately I will not be back due…read moreto the attitude and very hostile demeanor/energy from the black female receptionist. She completely ignored me when I walked up to the front desk to check in, refused to make eye contact. Very awkward and unwelcoming energy coming from her. I will not be back solely due to her.

Five days later-- just an update to let people know that this is a real issue for this office. I…read moream on hold again. This time for 15 minutes so far, and counting. I am trying to check on the status of the last call, where I left a message and have not heard anything back in several days. This is not a review of the doctor, but all access to her.

Dr. Gottlieb is the best personal physician I have ever had. She is very focused on me during…read morevisits and I never feel rushed. She does a wonderful job with following up on my questions and any referrals I need. She also sends me my test results to let me know how I'm doing. I really feel that she takes wonderful care of me and I am fortunate to have her as my doctor.

Easily one of the best doctors I have ever seen. She takes time and care with her patients (both…read moremy husband and myself), listens attentively, formulates a plan of action and really looks at the whole body holistically. She really is an amazing physician and I feel so lucky to have her as my primary.

Dr. Larsson is a wonderful physician. She's a great listener and a resourceful practitioner. I…read moreappreciate her more every time I see her. I am so happy that she is my doctor.

Taking one star off because a year ago when I asked for a GI recommendation she told me I didn't…read moreneed a colonoscopy until age 50. That may be the general guideline but I have a family history of colon cancer. The recommendation for colon cancer screenings for people with a family history is every 5 years unless something abnormal like polyps are present. I gave her a document of my medical history that I always bring to new doctors (first saw her in 2016) and I have a section on my family history. When my current PCP referred me to a GI for unexplained abdominal pain, my GI doc said I should be having colonoscopies every 5 years based on my family history. I stopped seeing her in September 2017 because I moved to Fremont and found a great doc at Sunnyvale's One Med location (though sometimes I go to Palo Alto because I work in Menlo Park). Overall I thought Susan was a caring doctor who listened to her patients but maybe needed to review my records more thoroughly before deciding when I needed a colonoscopy. I think she might have been inexperienced so maybe her recommendations will be more accurate as she becomes a seasoned doc.

I always look forward to my visits with Dr Levinsohn. She is so warm and caring. I feel like she is…read moremy friend. I typically struggle in hospital settings, so seeing her in the relaxed atmosphere of One Medical is a relief. She remembers my history, and I always feel like she is genuinely interested in what's going on with me. She also gives great resources for any things of concern for me, and is great to check in when applicable. I'm a big fan.

Dr. Katy Young-Lee is a focused, professional, compassionate doctor. In addition, she's a great…read morecommunicator; answering your emails late at night. I'm not sure how she does it. I trust her instincts and her knowledge. And I'm extremely grateful that my insurance covered her move to Sutter. When you find a good doctor, you follow them... and she's it.

Dr Young-Lee has provided for my wife's and my care for almost 4 years now, and we both value her…read moreprofessional, thorough approach to our health care. She is an attentive listener and takes our own observations, concerns and preferences into account while managing our care. Katy is foundational to our continuing healthcare needs.

I don't understand that negative review at all. Dr. Tim has been my primary care physician for…read moremany years and she is a wonderful doctor and a wonderful human being. Yes, the current rules have her dashing around so she has to be very direct and doesn't have much time to chat, but that isn't her fault. It is the fault of our system.

Very smart, personable and knowledgeable. Takes the time to explain things carefully, and leaves…read moreyou feeling you're in good hands. Would highly recommend her.