very friendly staff. They are three weeks out to book an appointment. We will see how they areread more

Today was my first visit with Timberlake Animal Hospital. I chose them because their website was…read moreuser friendly and allowed me to set up appointments without waiting on a phone The environment was clean and welcoming, and the front staff were attentive and prompt. I was greeted immediately after stepping into the lobby. The tech who assisted me (Alyssa) was awesome! She was patient with me while I struggled to answer some questions and research information on my cat. She was very informative and knowledgeable about treatment/shot options. Everyone there was gentle and sweet with Tibbins, my aging kitty Dr Bethany Marshall was INCREDIBLE! She was engaging, approachable, and gracious with my questions and concerns. It was evident she loves her job, and she treated Tibbins as if she were her own kitty. There was potential bad news, but Dr Marshall relayed the information with a positive spin and even remained a little while after the visit to answer any additional questions I had. I will DEFINITELY be taking all of my pets there from now on. I can't sing their praises enough!!

April 10, 2026 Very…read morebad end of association experience. How embarrassing ... Dr Dixon came on to me wanting to run her fingers through my long beard and long hair, coming at me rolling & curling her fingers while expressing how she really, rEAllY liked such men. Examined my pet Daisy while eyeing me up and down. Creepy on top of creepy. They know I'm Gay. Could not make a followup appointment for much needed dental work trying 3 separate calls to no avail. 3 separate attempts after running out of antibiotics for bad teeth. They came back with "how did she do on the antibiotic" asking me for what sounded like a professional vet observation which I am not. Then said we want to give her another 20 day regimen of the antibiotic, but made no followup appointment ... ... ... Don't animals become immune to too many antibiotics like humans do? Becoming frustrated I said screw you. My records arrived in the mail with the wrong second dog added "Choo Toy ... Poodle, Toy ... Neutered". Some kind of joke? They said he's on your account ... I am Gay, but never owned a Toy Poodle. Did I pay for someone else scam? Paying for combined services for a pet I DO NOT OWN? Always wondered why they had to have a sign up on the wall "Anyone saying abusive things to staff will be told to leave with records following close behind". Something like that. Why would you need such a sign in the first place? They hung up on me after I apologized and tried to file a complaint about the "Doctor's" behavior, trying to get the additional antibiotics for my next different vet appointment 10 days in the future. Refused me the needed antibiotics. They're the ones with a problem ... Won't accept a valid complaint ... Plus Endangering my dogs health. While sitting 2 hours past my scheduled appointment, a lady complained they had killed one of her pets taking it into the back recently! ¡ Happy to move on ! Hope you find someone to satisfy Dr Dixon. I've never been interested or available but I am insulted by it. Damaged by it. Embarrassed.

Best vet! Friendly, professional care. Reasonable prices, friendly staff that listens to you and…read moreneeds of pet.

We love Dr Pasternak, she has helped our little Tessa so much! We had also carried our other dog…read moreChloe there since we moved to Lynchburg about four and a half years ago. We lost our Chloe in January, she was 16 years old. We have also seen other vets there thru the years and have always had a positive experience.

I had an extremely frustrating and disappointing experience with this vet and will never return…read more I brought in my 11-year-old husky after he started having trouble with his leg. I was told he had a completely torn ACL and needed a very expensive surgery. This was alarming enough, but things quickly went downhill from there. I wanted a second opinion, which any responsible pet owner should be able to get without resistance, yet the clinic refused to send over his bloodwork and scans when requested. After a lot of back and forth, they finally sent the records--but unbelievably, they had scanned the wrong leg. This kind of error is completely unacceptable, especially when it leads to such a serious (and costly) diagnosis. It makes me question the accuracy of everything they told me. To make matters worse, they refused to offer any refund or even a credit despite their mistake and the stress they caused. Between the misdiagnosis, poor communication, and lack of accountability, I have zero confidence in their care. I strongly recommend others seek veterinary services elsewhere. *Go to Diamond Hill where they have empathy and compassion. *

I have gone to Pawprints many times in the past few years. I prefer them to my vet. Recently my…read morelittle 15 year old dog was having multiple medical problems. Dr. Dove and May examined her and then spent a great deal of time discussing end of life issues. It was the hardest decision I've ever had to make but I realized that she was in pain and made that difficult decision. Dr. Dunn, May, Abby and Cassy were so kind and supportive! I love my dogs passionately and couldn't have gotten through it without that. I prefer Pawprints because they spend all the time needed to evaluate your pet and discuss options with you. And never push for unnecessary drugs or tests. And every staff member that I have dealt with has been kind and caring.

Have you ever been to one of those gas stations with a handwritten "$10 minimum" sign taped to the…read morecounter? The kind where they charge a credit card surcharge, the floors are sticky, the snacks are sad, and the vibe is questionable? Now imagine a doctor's office using that same financial blueprint. I brought my mom's elderly chihuahua in for an impromptu urgent care visit. The office itself is lovely: clean, quiet, comfy seating, relaxing music, and WiFi strong enough to get work done. The wait was long (about 4 hours), but it is urgent care, so no complaints there. Once we were seen, the vet techs were kind, the doctor was thorough, and the bloodwork was done quickly on site. They told me the cost of each test beforehand, a little high but not wildly outside what I expected. Here is where things went left. When it was time to check out, the front desk staff (who were otherwise very nice) came out and announced the total at full volume. I am not a fan of people being in my financial business, and I am sure other people do not want me in theirs. Earlier, another woman was told her dog's treatment would be $900, loud enough that the entire waiting room reflexively made a "yikes" face. Helpful? No. Awkward? Yes. Financial privacy? Nonexistent. But the real kicker: I was told that paying with a credit card adds a 3 percent surcharge, but paying in cash or debit does not. A cash preferred doctor's office? Where people are routinely dropping hundreds of dollars? It felt extremely greedy. To be fair, if they are going to have this policy, it should at least be clearly posted on the door, at the counter, anywhere. Give people a heads up before they are stuck choosing between hundreds in cash or a surprise surcharge. Transparency is not hard, and it goes a long way. When I asked why, the staffer shrugged and said, "It is to cover the credit card charge. Other places do it." Me: "Yeah, gas stations." Him: "We do not make the policy." I guess. Overall: 4 stars for care, 1 star for nickel and diming people like a sketchy downtown storefront.

My 9 year old pit-lab mix named Jasmine. experienced a seizure at 1:00 in the morning. She's never…read moreseized before. I contacted Edgewater the second they opened. Isabel (I think that's her name sorry if I got it wrong) was so very accommodating and understanding. She got us an appointment that day. Autumn recorded her history and was wonderful. Dr. Whitten took a good amount of time to understand our situation. She was very kind with Jasmine and took some time to gain her trust. Her examination was without incident (we've had a couple issues in the past). They performed bloodwork without issue. The whole team were an absolute pleasure to work with and I highly recommend!!!

Always caring and accommodating! They treat us like family and treat our doggys like their own!read more

We showed up very late on a Saturday night with a super sick dog. The staff greeted us warmly, got…read moreus into a room quickly, and were very good at listening - our dog is reactive to other dogs, so as soon as a second pup came in to the triage area, they brought our dog back and finished the exam in the private room. Dr. Baker told us what she thought was wrong in simple terms, gave us options, and let us ask ALL our questions. Even though they had a couple urgent cases, we didn't feel rushed. They had all the meds on-site and we were home in under 2 hours. They encouraged us to call if we had any questions over the weekend (which we did, and they answered questions over the phone). And then to my surprise, they called a week later to check on our dog and ask how she was doing. I've been to quite a few emergency vets in the last 10 years and this one was one of the best. Highly recommend, especially if you're scared for your fur baby or it's after-hours.

I would not recommend anyone take their animal here. I took my very sick cat that hadn't eaten in…read moredays and could barely breath. Waited 3 hours in the waiting room and then when they took us back to the room, the tech took her and said she was going to get vitals. I waited for like 2 hours not knowing what was going on. Not the first person came to let me know anything. I thought they were working on her. The doctor came in and asked what was wrong with my cat and I said I had been waiting two hours that I thought they were working on her already and she got some kind of ego trip and left the room like saying I was yelling at her. Then when she came back as soon as I said something she didn't like she was going to leave again. I begged her not to. Then she said something about putting my cat to sleep because I told her I was on disability and couldn't afford too much. She swore that my cat feline leukemia test 155 dollars. Came back negative. Then she asked what else I wanted test wise. I said can't you just give her some antibiotics? Two antibiotic shots 57 dollars each. A bottle of antibiotics to take home 110.00. Bag of IV fluids 70 dollars. Total visit amount was 564 dollars. That is craziness. The whole time it felt like they were more worried about money and how much everything cost. I felt no compassion from anyone. My cat was just dollar signs in their eyes. It was just a horrible experience all around. I will never take another animal there.

Dr.Miller is nice and is very professional . I've used the clinic for many years. But I won't…read moretolerate disrespect. The receptionist hung up,on me twice after calling me a liar about a previous appointment. I do have choices. I don't know about the rate , but I care to spend my dollar where I am respected and employees are not allowed to disrespect me. I'm not going to knock doctor Miller. But nobody should ever be treated in such a way. There are several doctors with great recommendations and reputations. I'm taking my elsewhere.

Dr. Miller is a great guy and pretty much explains everything in regards to your visit there. His…read morestaff truly loves animals and even remembers my puppies' (I live a two hour drive away) names. While the building is unpretentious, it is located off of a main road and very near the Interstate, so it's very accessible if you're driving from out of town. Altogether, I would recommend Dr. Miller and his team to anyone who has pets!

When I brought to them approximately 3 y.o cat that was crying at my door in December 2 years ago,…read morethey refused to take her, because she was too old for them to take and advised me to put her back on a street. She is living with me now as my fourth cat and I will never give them a cent. They look to me more like money making business that have nothing to do with humanity.

I've been working with American Bullmastiff Association Rescue Service trying to get one of the…read morelong time resident dogs of the Shelter placed! We can't even get the "so called manager" to return a phone call or email! Her name is Amber Cabell, and the rescue I've been working with for over three weeks has left numerous emails and voicemails and they don't have the decency to even respond! They complain about being over crowded but don't really care! I'll never step foot in there again!