1. Laurel True Value Center

    1. Laurel True Value Center

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    Latrobe, PA

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    Laurel True Value Center

    4.0 (1 review)

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    8 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    1.8
    (14 reviews)
    1.1 mi

    I looked at my first review and thought it needed updating. Maybe it's a sign of the times, but I…read morewonder if anyone here takes some pride or has kindness as they do their work. Don't get me wrong, before retiring, I worked retail and realize how challenging the job is. There are customers who are rude and demanding. I had plenty, but I found my way through situations. I just experienced lack of service and had an employee shrug his shoulders and walk away. All I wanted was directions to finding certain tool. Latrobe Lowe's, you let me down.

    I have been a loyal Lowe's customer for years. It has always been a pleasurable professional…read moreexperience until my recent purchase. I went to the store to purchase a wooden rocker for my porch. The rocker I chose was on display on the upper rack unable to view first hand. A sales associate agreed to assist me. I pointed to the rocker in the upper shelf out of reach and asked if I could view the rocker closer. He indicated that he could not get it down and asked another associate to assist us. That associate told us he was busy and could not help and sent a third associate over and he told me he also could not have the rocker brought down to view and stated bring back the item that was accessible to purchase on the lower shelf and if I was not pleased with the construction or comfort to return to the store. I agreed that would be fine and took the boxed rocker home to be assembled. After assembling the rocker it was too uncomfortable for my needs. When returning the rocker to Lowe's, I realized I did not have the sales receipt from my cash purchase. The Lowe's manager commented that I probably purchased the rocker on Facebook marketplace and he was not able to accept the return. For this they are receiving one star. Very disappointing!

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    Laurel True Value Center - gardening - Updated July 2026

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