Loved Dr. Hirabayashi. So patient with all of my questions. Very transparent with explanations on…read morehow to prepare my eyes after fifty years of wearing contact lenses. The receptionists, the technicians, and specifically were fantastic. The process was very quick and efficient on the first day. There were some delays on the second day but overall, I am quite happy and typing this without glasses or contacts!!!

Very good, no problems...much improved process from 2 yrs....thank you....the whole process was…read morebetter, more attention to me, they hid the iv which was good for me...more contact with everyone...and I didn't freak out like 2 yrs ago!

THE BEST technician in town for LASIK. My prescription was very high with astigmatism and for the…read moremost time I felt that I will never be able to get rid of my glasses. Caroline is wonderful person and always answered all my questions. Dr. Rashid takes PERSONAL CARE of all his patients and I had a slight discomfort after LASIK and he took out time to see me immediately. For me this gesture was very reassuring that Dr. Rashid is available for any issues. Even if you have decided on your LASIK doctor, just take a second opinion from Dr. Rashid before making the final decision. You won't regret it!!

I am a 25 year old male and I used to have about five times the normal amount of Astigmatism. I…read morereaserached into the best lasik surgeon in San Antonio and Dr. Rashid's name kept coming up. I went in for my free screening to see if I was a viable candidate and everyone in the office during that visit was wonderful. They answered all of my questions that I had about the various tests that they were performing and they answered them in a professional, but pleasant manner. Yesterday was my surgery day and everything went to plan. My mother drove me to the Alamo Vision Center, the surgery took about 15 mins and I was immediately able to see clearly, leafs on trees etc. I was sensitive to light immediately afterwards, which is normal, and after arriving home and taking about a 2 hour nap I could see so well I could watch tv, read, etc with no problem. The next day(today) I went in to the office for my check up and Dr. Rashid said that everything looked perfect and I could read the 20:15 line for the vision check! I absolutely recommend getting LASIK from Dr. Rashid!

After finding out that my regular optometrist was no longer covered by my insurance, I started…read moresearching for a new clinic that not only accepted my insurance but also had strong reviews for costumer service. I'm so glad I found EyeTX on Potranco--what a great experience from start to finish! I've passed by this place several times since it's right near HEB Plus, and I can't believe it's been here for around fifteen years. I finally schedule my first appointment last May 10th, and I couldn't be happier with that decision. From the moment I walked in, the staff made me feel welcome. Myra (hope I got her name right) at the front desk was friendly and professional, Dory was very helpful, and Dr. Michael Aguilera provided excellent care. Special thanks as well to the kind young lady (sorry I forget her name) who helped me pick out my new frames--everyone I encountered was attentive, knowledgeable and genuinely kind. What really stood out to me was the convenience of everything. The website made scheduling my visit super easy, and I received timely text confirmations and reminders, which included all the necessary information. Even when my eyeglasses were ready for pickup, I was notified right away with clear instructions. This location truly deserves more recognition. Not only is it conveniently located near my aunt's house, but the service is top-notch. When I picked up my glasses, the team member assured me I could come back anytime for adjustments--a small gesture that really shows how much they care about their patients. EyeTX on Potranco is now my go-to clinic for vision care, and I highly recommend it to anyone looking for a reliable, friendly and professional eye care.

I've been coming to this location for several years and have always had a great experience!…read moreTypically the exam is pretty quick and the staff is great at answering any questions. They also have a great selection of glasses to choose from. New to me this visit are virtual appointments. While not having an actual doctor in the room and instead having them remotely the process was still enjoyable.i still do enjoy having a physical person in the room with me and will just ensure I'm getting a doctor in office for my next appointment as they offer them on certain day. Overall, I'd recommend coming to Eyetx.

Dr Triana is great she takes care of you and takes her time with you during the visit. Everyone in…read morethe office is friendly. I went for my regular check up and I was very happy with the service. Place is clean and very organized.

I went to San Antonio Eye for an eye exam needing a new contact prescription. When the tech came…read morein to start tests, I told her I needed a contact prescription. She said "We don't usually do contact prescriptions, but I think they'll be able to help you." After 2 hours of dilating my eyes and all the tests, Dr. Triana said she didn't write contact prescriptions, but could write a prescription for glasses for an additional $50. I left very frustrated and now have to find an optometrist to get my contact prescription. I feel like it was bait & switch and they need to be clearer about what they offer.

We just went in at this location and it's the last time so I hope they stop calling and texting us…read moreto come back because we're done. We just spent 300 plus for glasses not including what our insurance paid so total of 900 dollars to have a bad experience. I don't need anyone there to be my best friend but I at least need a little customer service. It was very matter a fact kinda of experience . A little rude if I'm honest. Plus they have no selection at all for frames. Lesson learned.

Scheduled an appointment a month out for my family. I received a call the week of to verify my…read moreappointment within 24 hours. I called within the 24 hours only for them to say my appointments were cancelled due to me not answering the initial call. Staff who handles appointments is always rude! Treat your customers better! (John was the problem, extremely rude!)

Focal Point Vision entire physician team are so good and super nice. Theresa is phenomenal she…read moretook my images and exuded a level of confidence and loves her job. She was very patient and super nice staff. Dr. Dautry is incredibly awesome; he examined my eyes and gave me the confidence and trust I was looking for and I got it here. Everyone at Focal Point Vision are a good group of people doing their Job with passion, precision, and a high caliber of making me feel less anxious and worried about my current eye health. Come here I did it I got a second opinion and I'm going to do an LPI procedure. Carmen was sweet and nice at the end of my visit; she answered all my insurance out of pocket questions and insurance coverages. I appreciate all of you! Thank you, Maria Villasana

I would never recommend Dr Maverick. He is arrogant and pompous to say the least. Their billing…read moredept is amateur at best. I have nothing to say positive about my experience!

Great Care Very Friendly. Dr. Marten did my cataract surgery. She will be doing laser surgery at…read morethe end of this month. She is indeed an angel sent from heaven.

First off, the doctors are wonderful but i have never encountered a more horrible staff in my life…read more I had made an appointment to see Dr Marten for a second opinion consultation . After months of my doctor sending medical information and trying to contact Dr marten and no response I decided to go in person to see her. My surgery with my doctor was being delayed by weeks while waiting for a response from Dr Marten and time for my surgery was running out. After a long wait I was finally taken back to the examination area where the staff insisted on dilating my eyes and putting me through all the "new patient" protocols, I could NOT make them understand I was not a "new patient" and was there for a consultation. The male tech was such a BULLY that I was forced to get the dilation ! When I got to the exam room I was informed that DR Marten wasn't even there that day! A nice young doctor finally came in and I told him what had happened he apologized profusely , they had FINALLY found the correspondence from MY doctor!! He didn't charge me for the visit, I was left to drive home,80 miles, with my eyes dilated. I didn't know where I was as I don't live in San Antonio . I'm 70 years old and thank goodness for my cars navigation or I never would have blindly found my way to the interstate. They didn't even offer to help me down the stairs to get me to my car! I was terrified driving the long distance home. I never got the consultation. Although the doctors are lovely and seem most competent I cannot recommend this office due to the abusive staff.

I've been a loyal client of Omni VisionSource for over 10 years, but after my most recent…read moreexperience, I can no longer recommend them -- and I will not be returning. I initially went in about four months ago for a new prescription that didn't feel right. I reached out, and to their credit, they offered to bring me back in to reassess. However, what they failed to clearly communicate was that there is no in-person doctor on site -- I was seen virtually, something I was not expecting from a vision care provider. My appointment was at 4:30 PM. I didn't walk out until 6:30 PM. That would have been understandable if the time had been spent providing attentive care, but that was far from the case. The person performing the exam was dismissive and borderline rude. When I told her the new contacts they gave me were blurry, she snapped, "Well, I just checked your eyes," as if that should have settled it. I told her they were worse than when I walked in, and she had no response. To make matters worse, I noticed she placed the contact lens boxes incorrectly -- the right eye lens was placed on the left and vice versa. She didn't communicate this at all, so I likely wore the lenses in the wrong eyes during the first test. The second time, I happened to catch her doing it and asked for clarification -- and she admitted she'd switched them. By then, I was completely distracted and uncomfortable. No one -- not the technician, not the virtual doctor -- noticed that I had never removed my previous contacts before putting in the new ones. I didn't realize it until I got home. That kind of oversight is unacceptable and potentially harmful. This is not the level of care or professionalism I expect, especially after a decade of loyalty. The lack of communication, the dismissive attitude, and the carelessness I experienced are enough for me to take my business elsewhere. I would strongly caution others before trusting their vision needs to this office.

Customers beware!!!! Before now I have not had any bad service from this company or location. This…read moredid not happen at this location but can only assume this is practice at a company level. I had the warranty for my sons glasses and have paid for his broken glasses. I no longer have the broken glasses so the new glasses wont be issued and Im now also being told I will not be issued a refund for the glasses or warranty for a restocking fee. No where is it stated there would be a restocking fee. So a paid warranty and paid glasses. When I call location for corporate number Im told they can not give it the manager has to put a ticket in to receive this information. Highly unlikely!!! In this climate every dollar counts.

I have been coming here for many years. Came in today for my visit and receptionists in the front…read moreare so Unprofessional laughing and making fun of clients. I asked her to please have them call my insurance company to verify the benefits because I was on the phone with my insurance company and they asked me to advise them of this, that if they are just checking on the website they won't get correct information. Also asked what am I being charged for today the answer I received was just for my visit only. Also asked for a Manager and was told there is not one here.

Worst service ever and they can NEVER keep an appointment time after seeing them for years. An…read moreappointment means absolutely nothing to them and they get mad at the patient because THEY overbook appointments and don't seem to prioritize who should be seen first. They accused me today of not "planning" for at least 2-hours to be seen because they are understaffed...like I am supposed to know that? But in reality they should be rescheduling people's appointments to days they are fully staffed again. I am guessing not enough people complain to force them to make changes and I feel sorry for all the elderly people who are expected to spend a whole day in the waiting room so they can make more and more insurance money off of the people who don't complain and allow themselves to be treated this way.