Nice staff. Cute office. Dr Nguyen is professional. Many designer lenses for sale. VA doesn't cover glasses for vets receiving care in the community, hence the missing star. read more

Eye-Deal Vision - Optometrists Near Me - San Antonio, Texas

If they had a no star that's what I would put been coming here for over 7 years and never been as upset as I am now. I had came in before lost a screw on my glasses they put another one no charge now i come back say the screw is broken and nose pad came off. The girl says ok $5.00 for the screw and $5.00 the nose pad. WTF really i got them here and it hasn't even been a year. Well looks like i will be changing eye vision establishments. I don't think its right if I got the glasses here why would I be charged. What's next they charge to wait in the lobby!!!! read more

Eye-Deal Vision - Not coming back ridiculous $5.00 for a broken screw and $5.00 for a nose pad. WTF I got them here less than a year!!!!!! - Optometrists Near Me - San Antonio, Texas

This has been my optometry office for the past few years. Made an appointment for my annual exam earlier this year for glasses & contacts but had to reschedule. The rescheduling put my appointment out about another 3 weeks but I was okay with it. I was asked if I had a doctor preference and I replied no. Today I called to verify my appointment time and was told my appointment was canceled. I received no call, email or text that my appointment was canceled. An appointment I waited an extra 3 weeks for. Very disappointed and will be looking for another optometry office. read more

They're very sketchy with how they force you to pay for retinal imaging saying it's "mandatory." Yet they do not disclose that at the time the appointment is made. Go to Visionworks! It's completely optional at Visionworks as it is almost never covered by insurance. Definitely won't be a returning patient. read more

Needed to update this review. As of today, I've done 132 reviews for Yelp and given 4 one star reviews TOTAL. I tend to be lenient with my rating system. This ought to give you some inkling as to what I think of this place. If not you're not yet convinced, read on. It's been six days since I had my refit contact lens exam and six days since I put in the initial order for contacts. I received a call today to confirm my order---SIX DAYS LATER--that they are NOW just putting in the order for the contacts. SIX DAYS LATER (to be fair one of those days was President's day but how hard is it to put in an order?). I didn't receive any explanation for the delay. I paid with cash, so there was no insurance company to deal with. Unacceptable and, quite frankly, ridiculous. I cannot order the contacts online because they are some odd house brand which seems exclusive to Vision Source. I hate the service here so much that after my initial batch of dailys run out in 3 months, I will go to another optometrist and pay for ANOTHER contact lens exam so I don't have to deal with such incompetence again. Had I been able to order more mainstream contacts from 1800Contacts, I'd likely have my complete order by now. I cannot recommend this place to anyone. It seems like the other reviews which separate the optometrist from the staff are correct. I don't know who manages the office but there needs to be some retraining done, like seriously. I will only go back to pick up my contacts--whenever they arrive. I won't ever step foot into this office again. read more

I've gone twice and they have now become my permanent doctors. Great environment with a friendly front desk. Doctor Lopez was great!

Deserves ZERO stars but it makes me choose at least one! I have been a patient for years and even though it's gotten a little bit harder to get a soon appointment I have waited it out as I have always like this place. But after walking in to my appointment today to find out I have an additional $39 fee for Retinal imagining and that I HAVE to have it done and I HAVE to pay it is ridiculous, had I not waited almost 2 months for this appointment and needed contacts I would have straight walked out of there! I'm disgusted you are forcing an unnecessary test on everyone. I have a low prescription and have ZERO complaints about anything regarding my vision! This should NOT be forced. I worked for an eye specialist for 6 years and all additional testing was optional NEVER forced! But of course, since the pandemic all these business think they need to add more things on to take money from people! So classy! I wanted glasses from here but I absolutely will not even be back! Completely disgusted!! Take my advice and find yourself another place I promise you they won't forcing you for unnecessary testing just so they can make an extra buck! I worked for an ophthalmology for 6 years and they never once force anything on their patients! If you call around and ask places they will tell you they don't do this so don't fall for Eye-Deal visions BS "policy"! read more

I have been coming here for years and have to say that I love the Potranco location! Dr. Nguyen has always been my doctor and has always provided me great care and feedback. Very professional and courteous staff as well. read more

The only saving grace is Dr Nguyen. Otherwise, I would have left a long time ago. However, this year, I made my appointment and received several notices to confirm-which I did. Then less than 24 hours before my appointment, I received an email that stated that I would have to pay an extra fee for "standard of care" exams that my insurance doesn't cover. Those exams, I was later informed are NOT negotiable. If you choose to not do the exams, they cancel Your appointment and tell you to go elsewhere. I should be able To choose the exams based on information available about my family history and the exams offered. But they are forcing you to pay extra for unnecessary testing. The ladies in the front office are not exactly nice about it either. They definitely won't be my regular office anymore, which is disappointing, because I have been a patient for several years. read more

Been a patient here for a few years and the only reason I return is because of Dr Nguyen and location. Very personable and professional ***Warning****Beware of Office Staff** The office staff (front desk) is horrific. Rude, condescending and unprofessional. Each time I go into office whether an appointment, follow up, picks up glasses, lenses there's ALWAYS an issue. Order wrong, appointment wrong etc. They are quick to respond defensively and make excuses about why they can't, offer no explanation or reasoning. I've witnessed another customer say the exact same thing while waiting for my appt!!! They treat you like you're bothering them. I've shared with Dr and office manager and I hope they train and coach these ladies in the front desk to be more professional. To smile and not look like they are being bothered. To learn how to respond and provide a better answer by educating, offering solutions and be empathic. Very sad to have such great Drs but a horrible office staff. I cringe and have anxiety having to deal with the front desk. It's time to look for another Dr. read more

I just realized today that my current pair of glasses with transition lenses and a very difficult prescription are two months away from lasting me two years! Don't be fooled folks. Whichever lab eye deal works with is a top notch outfit with lenses that are made to last. By comparison I used to go to Pearl Vision until they stopped taking Davis Vision which is my eyeglass insurance and I am so glad that they did. With Pearl I always used to get the warranty because my supposed scratch resistant lenses would be scratched up within 5 months. I normally expected to need at least two lens replacements every year! Useless! With eye deal I got a new presciption this year and a new pair of glasses for reading and computer work but I still use my old glasses for every day use. Two years and I've only needed to replace the magnetic sunglass clips because I lost the original pair. Trust in eye deal for glasses that will last. read more

Staff was extremely nice. But my prescription was wrong, and it was only realized after I purchased glasses from a reputable online company my husband has been doing business with for years. So I went back. First they said try to wear them for a week and see if it gets better, and made me an appt just in case. So I went back, after trying to wear the glasses for a week (painful) and after an additional exam the script they gave was a totally different prescription. They didn't offer to help with lenses or anything else, though I didn't get the glasses there to begin with because I couldn't afford it. But all I got was an, "Ohh, well your script changed so I guess you will have to get with whoever you got your glasses from. Of course at my own cost... (I was also chastised that this is what happens when you purchase glasses online...) Since the script was wrong the first time I wasn't sure I should trust the second, so I decided to get another opinion from another Optometrist. He told me at first that my diabetes could have been the problem. Ok cool, lets do another eye exam, which I again paid for. When that was finished he told me there was no way it was my diabetes that caused that much of a discrepancy, and indeed even the second script I received was actually completely wrong. He stated that the original script would have been almost correct had the left eye been a positive instead of a negative. only about .25 off. So it was probably a typo. A typo! I wont be going back. It makes me sad, everyone at the Potranco location was so nice to me. But, the discrepancies in scripts were not my fault, nothing I did wrong, which was kinda how I felt when I left. and I have paid more than I should have for reading glasses twice. Ohh the reason I didn't purchase glasses there to begin with is it would have cost me $200.00 for a pair of reading glasses..... O.o Kudos for front desk staff who were always very personable and bent over backwards whenever I needed it. Thank you ladies, the stars are all yours. read more

Check up is great but why are all the nice frames and sunglasses locked up? Very discouraging to browse. read more

Eye-Deal Vision - Optometrists Near Me - San Antonio, Texas

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Eye doctor was rushing. Took my trial contracts home to try them for a week. Went back, they had me waiting for over an hour--with appointment--then the same doctor just asked my for eye prescription from the previous year and gave me those contracts. Never received my contact prescription. Call to pick up and the receptionist was rude and assumed I was lying about not reviving the prescription. She said she's get the doctor to sign off on it and they'd mail it to me. Nothing. I definitely wouldn't go back nor recommend this place. read more

With two locations to pick from I was able to get an appointment very easily. I came in for my yearly eye exam, glasses & contacts.Staff was so sweet, attentive & well organized. Dr. Rogalinski was very understanding with my contact issues & offered many options in order to find the right fit. Their eye-wear selection was amazing. I had a choice of designer brands that were up to date with fashion trends & designs. Definitely the place to go! read more

I came in for an eye exam, new contacts, and new glasses. The staff at the reception desk were warm and welcoming. I arrived about fifteen minutes before my appointment and was seen right away by Dr. Nguyen. She was very pleasant, thorough, and efficient. I was in and out of there within about 30 to 45 minutes. Dr. Nguyen sent me home with a trial pair of contacts to see how well they work for me. I did end up ordering the contacts that she recommended and even purchased my glasses from there too. My experience at this business was very good. I'm a satisfied customer! read more

I have been going to Eye-Deal Vision for my exams and contacts, but it was time to take my son for his first vision exam. The staff were friendly and welcoming from when we walked in the door. The initial lady who did the first 2 tests explained everything to him and made him very comfortable. Once called back Dr. Nguyen spoke to my son nicely and explained everything she was doing to him. He went through the whole process with a smile on his face. It was determined he needed glasses and the ladies were very helpful in verifying my insurance as well as my Care Credit account. Once my son found a pair that he liked, they explained the breakdown to myself and him, which helped him feel included in the process. read more

Tried for the first time since we moved areas. Asked while making the appt if they didnt have what I wanted if they can order other ones from there supplier(understood was limited to whats available through their systems) was told yes. Arrived for appt and provided both my and wifes separate insurance as we are dual covered. Was told i could only ise mine since i eas primary. Had to explain to them both were valid and i would ise which ever was better suited for the exam frame and lenses. They reluctantly agreed. Then went to the exam and I must say Dr. Nguyen is amazing and wished everthing else was just as good but tht was the only bright spot of the day. After exam I went to the front office to pick frame and lenses. Then the shock happened. After not finding aanyyhing i liked i asked to see what eleae i could have ordered to selct. I was told they were doing an order and i would have to wait to see what was ordered when it came in or i can go eleswhere to find a possbile frame and bring to them to see if they can order. Direct opposite of what originally was told. Then was told if i selected oakley sunglasses they would cover it at all and it would be 100% out of pocket. Actually said no eyeglass place could cover it (last few places i have been to were able and provided frame lenses and coverage. Told her about it and proceeded to argue with me. (Their lab just doesn't have the capability to cut the proper lenses). Then looking at lenses i was shocked. Progressives were $395. And top it off i was told i must choose the anti reflective coating option at $80 more or "they would get in trouble" so much for an "option". Last time i purchased Oakley sunglasses with the same prescription was just over a year ago but since we moved i wanted to try somewhere close. I paid approx $140 for frame and lenses vs. the over $500 that would have been this time for nearly the same thing (insurance frame allowance actually went up this time also). Makes no sense. Highly overpriced and would not recommend read more

I went to this place last year and had to wait a while to be seen by the doctor even though I had an appointment. I was willing to give this location another try and went there today. I sat and waited for over 45 minutes only to watch someone who had come in way after me get taken back first. When I said something at the front desk about it, the people didn't apologize or anything, they just said well it will be about another 30 minutes before you are seen. I will not be returning to this location again. read more

Dr Rogalinski is a no nonsense, straight to the point guy. When we first walked in he didn't even bother to introduce himself. Which would be nice to do when you're seeing a kid. He knew his stuff and answered all my questions. His professional bed side manner may be better suited for adults who are in a hurry to get their appt over with. Not kids. The office overall was good. read more

Thank you ladies for fixing my glasses. I'm not from Texas, let alone San Antonio, but my glasses were loose and slightly bent. One of the girls in the back came to the Front office after hearing me complain about my glasses and offered to tighten and align the lenses for me. Less than two minutes later, they fit perfectly and I wasn't charged or anything. Great customer service is the best way to gain business and even though I don't live here in San Antonio I highly recommend this place to anyone. Thanks girls!!!! read more

Front desk service is awful. They will treat you like a bother and tell you you're wrong when they've caused issues. Please spend your money someplace where they actually care about you as a patient. read more

I see Dr Nguyen. She is an outstanding doctor and always takes the time to walk through my health and background to determine the best course of treatment! She takes the time to know me and discuss all options thoroughly! The staff is friendly and the office always looks great! Thanks for the exceptional service! read more

Staff were friendly, knowledgeable. Everything was explained to me before I made a decision. There was a great selection of glasses frames to choose from. read more

This place is great. Extremely efficient and Dr. Rogalinski (spelling?) is awesome. Great prices and great designer choices on lenses and frames. Military folks.... Dr. Rogalinski is in the National Guard and does a lot of work on a humanitarian level as well.. definitely worth a stop in if you need a good eye doc. read more

Excellent service. Doctor Elizabeth T Nguyen is very friendly and knowledgable. Great experience.

Great doctors easy to get appointments set up or changed on same day. Great office staff quick and efficient I drive for 30 minutes just to come to this location. read more

my poor daughter has been waiting for her prescription glasses for over a month now. we had her vision checked right before Christmas, they said due to the holidays.. that her glasses should be ready in about 2 weeks. well 3 weeks go by, they call saying they received the glasses from the "lab" but the lenses are falling out. so they sent them back to be fixed.. it is now 1/31/23. the last 2 weeks they have been telling me in a couple days they will be here. even said they were on the delivery truck last Friday... so I sent to the store Monday to pick them up for them just to tell me they haven't arrived. when I told them this is ridiculous and that I wanted a refund.. they said "we do not do refunds.. it says it on the receipt." ??!!!!! when it's y'all fault?! so needless to say we are STILL WAITING on her glasses... it is Tuesday and they said it would be today or tomorrow. I'll believe it when I see it, horrible business, I don't know how they stay open with how slow they are.. I had high expectations but they proved me wrong. WILL NOT be going here again. read more

I am so happy to have Eye Deal Vision again. We had them before but temporarily lost our vision insurance. Omg what a difference between the others and eye deal. The staff is awesome, the office is pleasant, and the doctors are fantastic. I love Dr. Joe in particular !!! read more

Being a diabetic I needed an OD, so I looked up online and found Dr. Joe Rolaganski. What a great guy. He is funny and witty but tells you exactly what is wrong and what you need. I was very impressed with him and will continue to use him as my eye doctor. The staff was great, just great. I had had a hard time finding the place, I was not in a good mood, but they settled me down, even brought me a cup of coffee. Great people, they all deserve a raise. The office was clean and neat. AND cold. Geez turn up the heat will ya! I will recommend this very highly. read more

I have an astigmatism in both eyes and suffer from year round allergies, so it has always been a challenge to find contacts that fit comfortably. Dr. Rogalinski was extremely knowledgeable and took his time in finding a pair of contacts that would work for me. I would recommend him to anyone looking for an eye doctor in San Antonio that is professional and affordable. read more

What a sweet staff! My husband and I were on vacation in San Antonio for the S.A. Stock Show and Rodeo and my contact became stuck in my eye. I just walked in to this office and everyone was so professional and caring! Dr. Nguyen took me right back to a room and popped the contact right out! She was so sweet....thank you again for your kindness!! read more

My family and I recieve excellent care from Dr. Nguyen and staff. They are very friendly and helpful. I really appreciate getting appointments on short notice and good customer service. We have been going there for years and have always had a good experience. read more

Always great service. Dr. Stephanie Kai was amazing with my 13 yr old son , she expressed the importance of taking care of his eyes while watching tv and playing video games. I do believe he processed this information better from her than coming from me . To bad we are moving OR we would definitely continue to keep coming here. Great up front staff as well. Always courteous and polite. Must go to !! read more

I've gone to Eye Deal Vision for years and have always been very pleased with the doctors and staff. Have also been very pleased with the quality of the product. Before coming here, I used to have to send my progressive bifocals back two or three times before they were made correctly. Eye-Deal gets it right the first time. So I highly recommend them on all levels except for one thing: Price. They are expensive, even with vision insurance. My own lenses are expensive wherever I go, but the selection of frames within the insurance frame allowance is very, very limited. Most of their frames are designer brands - very attractive but obscenely expensive. Sure wish they also had a nice selection of moderately-priced frames as I could care less about brand names. Sadly, I went elsewhere for glasses this time around. Just can't afford the designer stuff. read more

I have been going to Eye-Deal Vision for the last 4 years and they have always treated me with respect and have been very prompt. Dr Nguyen is the best, the other optometrists are also very friendly. I would recommend. read more

This place seriously has the worst service. I waited till I had a couple of experiences before writing a review because everyplace has a "bad day". Every time I went in for and appointment, it was like they couldn't get me out of there fast enough! And how many people are going to ask me the same "how are your contacts doing?" question? If you ask me and aren't going to pass the info on to whoever can fix the issue, stop asking! I get tired of repeating myself. Today was the last straw. Made an appointment on a Wednesday for 4:45 so that I could miss as little of work as possible, hit some traffic and walked in at 4:55. (They close at 6 today). At 5:08 the girl comes up and says "you were here for a contact follow up appointment but you need to reschedule because it's too late" WTF? You are open till 6! Whatever, done with this place and your terrible contacts! read more

The Dr's are great but the office staff is absolutely horrendous. They don't know how to handle insurances, as evidenced by their penchant to tell clients the manufacturers don't allow for use of the insurances for premium glasses and when one calls the insurance company directly, the truth is that they do. I've had the same issue for the past 3 years now, and this Hausman location refuses to correct themselves. I'll be going elsewhere and will be referring all work colleagues to do the same . read more

My appointment was at 1030am went in earlier and they saw me right away..no waiting it was awsome...Dr. Nguyen was awsome

My family enjoyed our visit with the Doctor's at Eye-Deal Vision, Dr Nguyen is very friendly and makes you feel very comfortable.. we will be back read more