I would give 4 stars to the care and 1 star to the service. Yes, even medical offices should be rated on service.
I have only visited once so far and maybe I will change my review as time goes on.
The NP I saw (Carol) was fine and totally in tune with me. No complaints.
The girl behind the desk was rude to me when I walked in. I was a new patient, and she bitched at me for not having received any test results or records from my OB. She said things like, "Your file is empty - I have NOTHING to put in it." But she was just so angry at me for the fact that the other office didn't fax it. Isn't that pretty common between doctor's office these days? And easily solved?
Now, I had had surgery that week and was barely on my feet yet for this appointment. My husband had my insurance card because had handled admissions at the hospital and we stupidly hadn't gotten it back in my wallet. I know being a new patient they need my card; I explained I didn't have it but I had my daughter's card which is the same number, and that I'd bring my card next time. I could see her blood pressure rising. "It HAS to be your card or you cannot be seen." I asked if my husband could fax a copy of the card and she relented. Her attitude was that I was scamming them. Then after the fax did appear and lo and behold, I was not some lowlife trying to get free diabetic advice, she had to ask me for my daughter's card because one of the numbers was a little jumbled. Gee, now it works just fine.
To top it off, my appointment was at 11:15 am. I expect a little waiting at doctor's offices, but I was trapped in that tiny, hot little waiting room (which has no magazines, by the by) until 12:20. Over an hour! I'm pregnant, that's past my lunch time, I'm on insulin - frankly, that's unacceptable and to the point where I was getting dangerously low on fuel. I went up to the receptionist to tell them I just had to go eat or I was going to be in trouble, and miraculously they said it was time for me to go in the exam room...where I waited 15 minutes more.
So pack snacks, diabetics.
Update, 6/4/08: I have a high-risk pregnancy and I have been a patient at this clinic for 6 weeks and I have yet to see an actual endocrinologist, only the nurse practitioner.
At my last appointment (with the NP again) there were 5 people ahead of me when I walked in, and the guy sitting next to me told me his appointment was for 9:30 - mine was for 11! I told them I wasn't waiting 2 hours and rescheduled the appointment.
I'm docking a star. They have some serious traffic issues in this office. read more