I've been getting tape-in extensions for 12 years, have worked with many stylists, and tried…read morecountless hair brands. After moving to NC from Los Angeles, I had the most unprofessional and inhumane experience ever at this salon, leaving me stuck with extensions I dislike and $1,000 poorer. Lindsey, a young stylist in training, installed my extensions. She had previously done my hair under supervision with great results, so I trusted her again. I paid $906 for 24" Hot Heads in medium brown (#3), which had always matched my hair perfectly. However, when the hair arrived, it looked much darker. I asked if she was sure it was the correct color, and she insisted it was the same, just longer. After installation, the extensions were clearly much darker than my natural medium brown hair. Lindsey said the color would lighten after a wash. It didn't. After a week, my hair still looked black, while my natural hair was brown (see photos). I called the salon, and Lindsey admitted Hot Heads had sent the wrong color. She offered two options: wait until January for the correct length and color or switch to the Babe brand in the same length and color. I confirmed over the phone that I wanted the exact same color and 24" length. Lindsey reassured me this was possible and even said she'd pay for the replacement extensions herself, as the salon owner wouldn't help. Embarrassed by how bad my hair looked, I agreed to the Babe extensions. When the new extensions arrived, the color blended better, but the length was noticeably shorter than 24". I asked Lindsey why, and she claimed she didn't know, as she had ordered 24". When she compared the Hot Heads extensions to the Babe ones, the new ones were about 3" shorter. I was livid. I paid nearly $1,000 for extensions to add length and ended up with hair barely longer than my natural hair. Lindsey said she'd try to resolve it with Hot Heads but doubted anything could be done. She then offered to resell me extensions at a salon discount. After already spending $1,000, I refused to pay more and just wanted what I had initially paid for. Lindsey told me to text her directly, not the salon, because the owner was rude and had caused her to lose clients. She claimed he was retiring soon and that she was trying to ensure I had the best service. After texting her for updates and receiving no response, I contacted Hot Heads directly. They were willing to fix the issue if the salon opened a claim. However, when Hot Heads called the salon, Lindsey was "unavailable." Frustrated, I went to the salon in person. Lindsey was there, but before I could speak, the owner came out yelling. He claimed the salon had ordered the wrong color and length, directly contradicting what Lindsey told me. He then accused me of agreeing to shorter extensions, which was untrue--I have text messages proving Lindsey promised 24" extensions. The owner became aggressive, pushed me, threatened to call the police, and began recording me. This entire experience has been horrific. I now have extensions I dislike, which are the same length as my natural hair, and am out $1,000. Do not go to this salon. Their negative reviews are filtered, but if you dig deeper, you'll see similar horror stories. I wish I had.

This salon actually cares about its patrons. They don't push their own agenda, but rather listen to…read moreall your hair-brained ideas (pun intended) and then tell you why 1/2 of them won't work and then help you get to the 1/2 that will and you walk out every, single, time amazed at their latest creation. Lindsey has worked with me for over a year now-coming up alternatives to my crazy ideas. She has never failed to make me laugh and never failed to impress me with her talents.

I was greeted as I entered the entryway then escorted right away to a booth chair. My stylist took…read moretime to asked me what I wanted and listened, offering suggestions as well. Great cut and color blending to my heavily grown out roots. I look forward to coming back to update my highlights and get another trim. Would recommend this salon to anyone. I also like that they offer spa options like massages, facials, etc as well. I fully plan to try these spa options in the future.

Wonderful place to visit and leave feeling like you have gotten what you asked for! Wonderful…read morepeople and atmosphere definitely the place to be!! Very customer oriented and a good time to be had by e

T is such a AMAZING person, so good at nails and Crystal is soo good at doing my hair! I always…read morecome here! (Slayyyyy)

So glad I found this salon! Quierra is so great...personable, knowledgeable, and skilled. So glad…read morethat I now have a stylist in NC!

Very comfortable salon. Professional, skilled, friendly. Laurel is an excellent stylist that has…read moreoutstanding skills and experience. Staff is very personable and take great care of their clients. I will be a long time patron of this salon!

The best salon around! Chris, Heather, and Sarah are all stellar! Heather has been my stylist for…read moreover 10 years and I don't know what I'd do without her. The salon looks gorgeous, they're all insanely talented, and I always have the best time laughing with these amazing ladies!

Jazmin is INCREDIBLE. had a brow wax and tint and it's by far the best one I've ever had. The…read moreatmosphere is gorgeous and relaxing and she was quick and efficient. Can't imagine trusting anyone else with my brows moving forward!

I just got off the phone with Jasmine and she went above and beyond to try to help me solve an…read moreissue that only I have. What wonderful customer service!

Color and cut look great!! Tori is always very professional and friendly. Also, very knowledgeable…read morewith styles/products/etc. Thank you!

Kelly has been cutting my hair and waxing my eyebrows for over 2 years now. She does a wonderful…read morejob and really understands my wavy hair. You will love her. Always pleasant and a joy to talk to. I highly recommend her.

Delena is an amazing cosmetologist who takes the time to understand and research what her clients…read morewant and what would look best. This salon experience was pleasant and Delena is skilled and makes the time in the chair fly by! I highly recommend her services.

Heads up Ladies! This will not be your average, boring old review, so, grab a cup of coffee (or…read more"toddy"), whatever suits you and get ready for a semi-short story. My name is Penny and I recently moved to Graham, NC, from Houston, TX. Since I made a rather "quick" exit (Hah!), I didn't have time to get my roots colored and highlights refreshed before I left town. LSS, after two weeks, I was desparate (and grey) and spent about 5 days on Google trying to find a new hairdresser. My previous hairdresser and dear friend, Sandy, has done my hair for 20 years so you can imagine my angst in trying to replace her.. AAACCCCHHHHH!!! And, it's Christmas....OMG! At any rate, I stumbled upon Pepper and made an appointment for Friday, December 29. To say that we "hit it off", is a major understatement. First, she interviewed me to make sure she fit my needs and let me know that she is very blunt and doesn't pull punches...Well, that's my kinda girl!! She even converted me to Keratin. Sandy used Paul Mitchell. I was hesitant, but everything she said about the product was accurate. {1) ...that it would last longer... I'm NOT even grey yet and it's January 11 !! And with PM, I was getting grey roots in 2 weeks. {2)...that it was healthier, shinier, and all around, a much better product than PM...Well, It does seem to be healthier AND....it's shiny. I LOVE IT and would never go back to PM. In the next 1 1/2 hours that followed, we became besties. Rarely do you meet someone you become "fast" friends with and feel you've known them forever. Well, that happened and not only did she do an even better job than Sandy, but she and I have become close friends, after only 1 meeting! My next appointment is Jan. 24 and CAN'T WAIT TO SEE HER! UNBELIEVABLE and definitely "meant to be". So, if you are looking for an exceptional hairdresser who is professional, thorough, and REALLY, REALLY cares and will entertain you, at the same time, Pepper's your girl. Can't say enough about her and/or the Salon who was evidently smart enough to hire her. Bottom line....I LOVE HER, and she's got me as a customer and friend for life!!!!