On 12/15/25 I made an appointment for my heating unit to be serviced as it had been cutting on and off for the past week. They responded promptly to the appointment request and the technician arrived on time. I was charged $100 for him to just look at my unit and he said that he had fixed the problem. He then gave me an $800 estimate for a new motor and pressure switches stating that I would need the replacements for the long run. Less than an hour after he left my unit cut off again and didn't come back on at all. The following week I contacted Modern Heating in Bridgeton for a second opinion and they discovered a clogged drain line which they cleared and billed me $120 and I haven't had anymore issues for over a month now. After telling some of my coworkers about my experience I was told that Laury's tends to charge a hefty price but rarely fix the problem. Will never use this company again. read more

A man from you guys installed my toilet and the smell went away so the toilet was installed correctly and paid for in full but later I saw water dripping near the water supply and called you back and the guy came back and said it was my floor being wet then left . Later on that night I heard water dripping from the supply line and reached under it and I put a pitcher under it to catch the water. The next day you said you were sending a supervisor back to look at it , so a guy comes over and looks at it and told me he's writing an estimate , I said no way . I told him vehemently to leave my premises more commonly known as gtfo and reached read more

When scheduling we were clear that we wanted an estimate to repair or replace both our crawl space duct work and our HVAC system. They sent 2 techs, charged us $105.56, and then declined to provide an estimate - only after we called them. Total waste of money and 3 weeks. read more

BUYER BEWARE!!!! We paid for a toilet installation. The new toilet was leaking when the technician left. We called him back, and the technician insisted there was no leak, saying the floor was just wet from the install. Later, my boyfriend found that the there Was a leak in the supply line (which was not leaking before the new toilet was put in). He called Laury's again, and they refused to have someone come back that night. We put a bucket down, and it leaked all night, at least half a gallon of water. The next morning a different technician came out and said the leak was unrelated to the toilet installation. He wouldn't even attempt to fix it. We received an estimate for $599.04 to fix the problem they caused. Turns out, it just needed a fitting tightened to stop the leak, but this company wanted to charge another $600 to do a bunch of unnecessary work. My boyfriend is a 70 year-old man with disabilities. I believe this company was trying to take advantage of someone they viewed as old and frail. read more

They're just way too expensive. I'm all for paying more than reasonable costs for services but they go way beyond that. I was quoted. $3k for a job and got nearly 3 more second opinions from reputable companies at half the cost ($1500). I signed up for their membership and used them to check my A/C. They switched literally one wire on my thermostat and charged $200 even though the visit was covered. The technicians all say the same thing - most customers complain about the cost of service. I will say they're really good with fitting you in same day, but the office seems a bit disorganized. Can't wait until we can cancel the worthless membership. read more

Scheduled an appointment online for the next day because my air conditioning broke and it was 91 degrees inside my house and I have 2 young children. The online service said they would come between 8 am and 3 pm and a dispatcher would contact me in the morning. The next morning I waited until 1130 and I still had not received a call. I called the company and the dispatcher informed me that I had not been put on a schedule so she added me to one and apologized that I had not been put on the schedule or received a call. I asked if the technician would still be out before 3 pm like they promised online and she said "oh probably not. There's 2 jobs ahead of you. I've been trying to get them to fix online for months since it doesn't line up with our schedules." She then informed me there would be a $99 dispatch fee that was never mentioned when I made the appointment online. I figured I was desperate to have the AC fixed so the fee would go towards the repair. Around 330 pm my technician arrived. The only reason I gave this any stars is because the technician was amazing. He worked quickly and got my problem resolved. He did inform me that dispatch should have told me that the "dispatch fee" does not go towards the repair cost. I had to pay that fee plus what they charged for the repair. The technician was amazing, but the company seems very unorganized and had some deceptive ways of doing business. Next time I'd use someone else. They never reached out to discuss my concerns about the $99 fee so I went to the Better Business Bureau and they ignored that too. Use a different company. read more

Had a technician come to my house 07/31 and diagnose a minor plumbing issue. He was very pleasant and easy to deal with. At the end of the visit he gave me a quote and said someone will reach out. 3 weeks went by and no one reached out I called the secretary said " oh because you paid at the time of service your file got pushed to the back my apologies". But someone can come today, I took the day off and waited for a technician. At 3:30 pm I received a voicemail stating "the plumber is covered in feces and won't be able to come today." . When I called back to reschedule the girl was clearly nervous and kept repeating ummm constantly. I got the feeling they forgot me again or the technician didn't want to come to my area so late in the day. I lost a days worth of pay and confidence in this company. read more

Laury heating did an outstanding job at our home! We always had cooling issues in our large family room. Ted came out and surveyed our system. Ted then scheduled technicians to come out and add A/C duct work. The difference is AMAZING!! If you want professionals that know what you need, call Laury Heating and Air conditioning!! read more

Laury was great from start to finish! Starting off with the sales rep., Warren Rossi. He was patient with all of our questions (Upgrading us to a high efficiency heat pump from a 20 year old Laury installed AC system. Warren got us into a Lennox heat pump which elimantes the cost and lack of cleanliness of oil! The future of oil at the price per galloin is dim. The Tech/installation lead, Dave was the clincher! WE knew we made a great choice! He was thorough and determined to do the best job for us with great attention to detail; and he satisfied all of our queries and questions. He is a real treasure to Laury Heating and should be valued as a great employee (as is Warren!) He called the next day to be sure we were happy with the job. If you're looking to upgrade or replace your current inefficient system, be sure to call Laury! We believe they are the BEST! read more

I called they called back!! they showed up when they said they would for a free estimate then they actually showed up to do the work Now if you live in cape May county you know this is rare. I had central air installed. It's working beautifully. They also gave us several different estimates for different ways of handling the central air. These guys are great!! read more

Today, we had our gas furnace serviced by the company that installed it. We had LAURY HEATING COOLING AND PLUMBING complete the service. Of course, as expected, they found things that "need to be addressed" and ultimately I was told, "It might be best just to replace the entire unit to get better efficiency." Remaining polite, I asked for an estimate on some interim fixes as well as a new unit. Here's where it gets interesting. Literally, not ten minutes after the technician walked out our front door, I received both an email and a telephone solicitation from LAURY to "make an appointment for any type of service" and receive a "$50 credit" on the bill. When I called them to ask why I had not received this prior to my appointment, the explanation was that until I had an invoice generated by this most recent visit, I was "not in their system" - even though they were the company that installed the furnace! The phone rep went on to say they "could not send out the email until they had my information." Smacks of a "bait and switch" approach to me. He did say they would give me the credit when I had the new unit put in for which I have no estimate nor have I given them authorization to do any further work. I corrected his assumptions. For purposes of some background, when we had our air conditioning system fully replaced a few years ago, I included LAURY in the list of companies I contacted for estimates. Not only were they the highest bid, it quickly became clear to me during discussions with the rep there was no wiggle room in the price while he was at our home. By the way, the LAURY "rep" was one of the owners so, one might assume he would be the one with whom one could negotiate . Not the case, however. His attitude was kind of a "take it or leave it" one. So, I left it and chose another contractor. Now, here we are...LAURY is about to officially lose a "customer" over $50 which, to them is probably not a lot of money, but to retirees like me, it would cover a couple of tanks of gas or help pay the cable bill. It seems whenever a local company makes "good", they forget where they came from and lose the ability to make and keep long-term customers. It is certainly appears true in LAURY's case, otherwise they wouldn't have to offer "$50 promotions" to generate business in the first place. Just my opinion. read more

Dan the tech was just here and did a super job This was a contract maintenance appointment He checked everything and all was two thumbs up So glad we have Laury to keep the house comfortable here in the Villas NJ Big Thanks read more

This company besides being expensive does not stand behind their products. We put in a brand new furnace and air conditioner two years ago. The gas valve failed. Stuff happens, I suppose. After three days of no heat they informed us that they ordered the valve but have no idea when it' ll be in. They'll call us when they decide to install it. They thought several more days. Totally unacceptable! We only learned this when we called; they felt no compulsion to keep us informed. Severe FAIL. Things improved eventually. It took four days before we had heat. That is unacceptable. The job was free since it was under warranty. That is good. Had this been in the middle of winter, this would have been a far different experience. Next time I will be shopping for a different business, but then again, I don't expect there to be a next time. read more

Just had them come out for an emergency call. I've never used them before and other companies I called wouldn't come out because I wasn't an existing customer of theirs. The tech called me and told me when he'd be here and showed up on time. He was extremely polite, friendly, and knowledgeable. He showed me the problem and explained everything to me in detail. The rate was VERY fair considering it was an emergency call. He even told me about a program available to upgrade my unit. A+++ all around!! read more

Laury is very responsive. Techs have worked there many years, so the experience level is there. The last two that were here had at least 15 yrs at Laury. Anyway, Maria Murphy is outstanding. I am extremely fortunate to have found them for my geothermal service. I would recommend them very highly. Craig Avalon read more

It was a scorching day in June and when i got home my AC wasn't working at all. I have the yearly maintenance program but had only used it for routine maintenance because I hadnt any problems since it was installed. I called Laury Heating and they came out and fixed the problem within 2 hours of when I called. The technician was polite and knowledgeable. I couldn't have asked for a better response. There was no charge.., which is exactly why I pay for the plan. read more

called them and told them my heater needed to be fixed, since they are the ones that installed the heater. It was 45 degrees out and there was a baby in the house. Let them know this and their response was if there is water in the crawlspace we would have to wait untill it dried up. It had been raining for 3 weeks. Not interested in customer service. Acted like they could care less about us or our problem. That is the last time I ever call them ever!!! read more

We had Laury put in an all new HVAC for a large building in Salem about 10 years ago. Nothing but trouble! Year after year we would call them back to fix a problem, always a unit going down and a patch made. And we were charged a high price. It finally got to the point that we called in another local business to have a look at a heating unit that stopped functioning. Among other problems, we were told the original installation was not done properly and incorrect materials were used resulting in our unit 'dying' before it should have. Now I see billboards up around Salem County advertising another Laury business headed by Ben Laury, one of the brothers. My advice... stay away from both operations. The word shyster comes to mind! read more

This has Definitely been an Extremely positive experience for both myself & my husband!! Thanks so very much! Enjoying the air condition again!! Yeah! read more

We had our heating and air-conditioning system replaced by this company. I am sure you have seen the signs on your neighbors lawns advertising their $5,000 rebate offer. They have a deal with some state agency apparently where they are the only contractor licensed to offer this rebate. Anyhow, apparently all they care about is turning and burning as many of these rebate deals as they can. They put an undersized system in our home that on a moderately hot day will NOT get our home below 75 degrees in the summer despite running 24 hours a day. We have similar issues in the winter. We were told the system that was installed was correctly sized for the home. I have called, I have emailed several times. I was told by one of the owners several times "we are very busy, we can give you an appointment in a month". They did send out a guy once, he adjusted the vents, then left.... really? Please be wary when doing business with this company. read more