If I could leave ten stars for this place I would. from the get go, the staff here was wonderful…read moreand so welcoming. You can tell they put so much effort into the little touches and details of the cabin. We stayed in the skylight house, and were greeted every day with fresh fruits and pastries, fresh flowers, and the most dreamy and beautiful setting we have ever seen. Literally cannot recommend this place enough!

Stay here for an amazing experience! My husband booked this place for our honeymoon/vacation and I…read morecannot have been more happy to stay here. Wish we stayed here a little longer to enjoy the hot tub! Our host, Jenny, was very helpful and inviting. She gave us a tour of the grounds and provided some information about Volcano National Park. The sanctuary provides all the amenities you'll ever need: mini fridge, sink, bowls/plates, heater, utensils, TV, DVDs, books, plug ins, coffee maker, coffee grounds/tea, juice, milk, creamer, cream cheese and spreads for the baked goods, soap, dish wash scrub, etc. You name it, they have it. The bed was so comfortable, clean, and relaxing. I enjoyed the outside shower and hot tube! Enjoyed the nature all around us. The only downside was the WiFi connection. We were only able to get 1 bar inside the cottage. Our host was able to reset it in which worked great for awhile but returned to the same bar later that night. If we ever come back to Hawai'i, I would love to stay again!

BE WARNED ABOUT THIS PROPERTY!!! We booked through Expedia and searched for units with a hot tub…read moreand this one came up. We booked, only to find that the hot tub wasn't working. We had no warning whatsoever and the owners never reached out to tell us. We NEVER would have booked this if we knew the hot tub wasn't working. The owners did NOTHING to offer restitution for the problem. If you book be sure to check to make sure everything is working properly or you will be sadly disappointed on how they handle the problem!

What a lovely place with gracious hosts. I reserved the two rooms for my father in laws birthday…read moreand Father's Day in March. Then in May the volcano starting erupting and the park closed and hearing about the air quality and earthquakes and potential explosions put a pall on our plans. Chris emailed us the entire time giving us updates and options and really just so responsive. We decided to go anyways and glad that we did. We reserved both rooms and really it felt like we were the home owners bc we had the place to ourselves. The rooms are beautiful and the landscaping amazing with beautiful orchids and plants everywhere. Each room has a fireplace that we used every night and again in the morning. We had so much food for snacks and breakfast and it was actually better than going somewhere they serve breakfast daily bc it was at our own pace. Since my in laws have dietary restrictions it was better to have cereal and instant oats and yogurt and fresh fruit and banana bread at our own leisure. Plenty of coffee and tea to make. I had planned on going to nearby cafe to get breakfast but it wasn't necessary. We ate out on the deck and had the it to ourselves and ate in pajamas and prolly made too much noise for chris and eric. I was full and ready for the day every morning before we headed out. Since the park was closed the location seemed silly at first but then when we came down to Hilo and up to Onomea Bay and then up to Waipio Valley I was glad to be up in Volcano. It was so hot and humid and oppressive but up in Volcano it was cool and misty and comfortable. Our hosts were gracious and attentive but not overbearing in any way. They were kind and we appreciated the time we got to spend with family there. I'd suggest staying here bc the weather is so much nicer up here and it's a neat place to get away from it all. If you're just going to rent one room get haiku which is in the back. More private. Bc the room is two walls of just windows surrounded by tropical vegetation. Pretty amazing. The metal roof made a perfect sound machine to fall asleep to. They provided ear plugs in case it's too noisy but we loved it all. Even the small earthquakes were mini adventures.

We had a unique and wonderful experience at Volcano Village Lodge. The rooms are located in the…read moremiddle of a rainforest with floor-to-ceiling windows so you feel you're right in the middle of nature. The friendly and helpful staff made sure we had a great experience. Breakfast each morning was filling and delicious. They were even able to accommodate my dairy-free diet, which I really appreciated. If you're lucky, the moist and rich homemade brownies will also be available in the lobby. Just be sure to stock up before the office closes each day. We ordered picnic lunches from the lodge for our day hiking at Volcanoes National Park. While the sandwiches were average, the lunches included wine and an impressive number of snacks. The snacks lasted all day and we even had enough to bring some home on the plane. The property is only a 10-15 min drive to Volcanoes National Park making it easy to get there. One thing to note: the wifi was very unreliable during our stay. This could be a pro or con depending on your needs.

First question first: would we stay here again? Yes. It's a charming, quiet, unique place to…read morespend a few nights in a rain forest. The Volcano Village Lodge rates high on the cool factor. You get your own suite separated from the others and you're positioned up into the jungle in a glass room. The surroundings are quiet, and at night, even sort of magical as the frogs begin singing. Everything is wood and natural looking. You're at an elevation because of the volcano uplift so while there's no air conditioning, the place cools off nightly at night. There's no TV signal (though the room has a TV with DVDs) and there is a wifi signal, but it's spotty. You decide whether this is a plus or a minus. Personally, I find being insulated from modern digital interruption to be a plus, though I suppose that could be achieved anywhere by just turning things off - which I never do. The staff here are friendly, funny, and wonderful. A definite plus. The Volcano Village Lodge buildings themselves are a bit shopworn. They're clean, but just a little tired, I'd say. The place looks like it hasn't had a major reinvestment in a while, and the jungle dampness must be relentless on the wood. The "town" of Volcano has some rough spots. I refer to them as meth-houses, but I don't really know. There's a nearby sign installed by a property owner asking people not to dump pig guts on their property. I give it four stars out of five.

I would rank my recent two-night stay at Volcano Village Estates one of my worst hotel experiences…read more My complaints center in four areas--food hygiene, safety, room cleanliness/condition, and total lack of owner communication. On day two of our stay, there was a cockroach on our breakfast inside our refrigerator. The innkeeper told me that in a rain forest, it's common to have insects in the rooms. I told her my concern was that the cockroach came in on the food, which raises significant concerns about food preparation and hygiene. (As an aside, I would not recommend opting for "breakfast", which was meager. For example, our first breakfast for two people consisted of two small burritos, which you had to heat yourself in the microwave, a kiwi, a tangerine, and a dozen grapes.) My safety concern was that there was a non-functional smoke alarm in my daughter's room when we arrived. Because there is no HVAC system, portable heaters are provided for heat at night. The innkeeper addressed the issue, which was due to a dead battery. A quick AI review (and yes, AI is not perfect!) says, "Hawaii requires functional smoke alarms in all residential dwellings, including hotels, rental properties, and multi-family homes. These alarms are generally mandated to be hardwired with battery backups, interconnected, and tested regularly." The system was not hardwired and obviously hadn't been tested. There were significant issues with room cleanliness/condition. My daughter's unit had a half eaten/half melted ice cream treat in the refrigerator when we arrived. Our room (called Papa) had unfinished plywood floors and walls except for the bath area, which was finished. The innkeeper said the owners "preferred it that way". On each side of the bed, there was a small carpet remnant that was dirty and stained. In our bath area, vanity lighting consisted on a single low wattage pendant light that was inadequate for shaving, make-up, etc. I raised all these issues with the innkeeper on the day of our departure and suggested that an adjustment on our room fees would be reasonable. The property manager responded promptly with an adjustment of about $100. I then suggested that a single night refund of one room fee would be more reasonable, but she said that the property owners would have to approve that, and I could expect a response in 2 days. Not receiving any response, I have since texted the innkeeper multiple times and was assured on each occasion that the owners would respond. Nothing has happened in three weeks. I write this review as an experienced traveler (over 50 countries) and as a vacation rental property owner. There are a multitude of problems with Volcano Village Estates compounded by the owner's indifference in addressing legitimate concerns. I would not recommend staying here.

I really wanted to like this place as much as the other reviewers, but call it dumb luck that we…read morehad a few not-so-good discoveries during our stay. PROS *Modern bathrooms with heated floors and a heated towel rack. *Clean sheets and a comfortable mattress. *Dehumidifier. *In-room breakfast and coffee. CONS *Found a used pair of men's underwear under the bed. *Two of the six legs of the bed were broken. *Low-drain toilet that is easy to clog, also evidenced by the next point. *Broken plunger, which made unclogging the toilet take longer than it should. Then, it wasn't replaced after our reporting it, so we had no choice but to use the broken plunger the second night as well. Protip: flush multiple times while you're using the toilet instead of once after you're finished like you would normally do. *The bathroom window is large and faces the front walkway, and although there is a blur effect on it, people can still easily make out your naked body if they decided to look in. *Saw at least three bugs (including one in the electrical outlet that we couldn't do anything about). The bungalow is charming and as modern as it can be, but you are essentially staying in a rural area with lots of nature. While the staff were friendly and apologetic about the underwear and plunger, I feel like they could have temporarily replaced the plunger with one from another room that wasn't being used, especially if clogged toilets are a known issue. The Volcano Village Estates is not a bad place to stay, is close to Volcano National Park, is better priced than other accommodations in the area, and I can easily see how one could have a better experience then we did.

What a beautiful rental! We stayed here in December 2015. It's obvious that Liz put in a ton of…read moreeffort to make her guests feel welcome. We booked our rental through VRBO. The process was easy and Liz was very responsive. We had no problems with booking. This rental is located in Volcano which is a VERY small town. There are literally three restaurants in a ten mile radius and they aren't cheap. Do stop at a FoodLand and pick up groceries prior to coming. Rental is located 3 miles from the Volcano State Park which is great if you want to explore that park. We spent 2/3 of our trip in Kailua-Kona and 1/3 at this rental. The house is extremely private and located in the middle of a rainforest. Although it's beautiful, it also means it rains a lot (especially when we were there). Luckily, there were umbrellas for our use. Some of the amenities that I enjoyed included a fully operational kitchen for cooking, BBQ and deck in the back, Costco muffins in the freezer, dehumidifier (totally necessary in a rainforest), washer/dryer, wood stove (so cool to heat the house), candles around the house, beautiful decor (Christmas tree and lights in December), recently remodeled, and it was CLEAN!!! Some rentals have terrible mattresses...this one had some indentations in it, but for the most part, I was comfortable. We use VRBO 90% of the time when we travel. This has been my favorite rental to date. Thank you Liz for such a wonderful experience!!

There are good things. Very clean and good quality beds etc. Plus right next to national park…read more However, all the pictures showed a wonderful breakfast and setting. But NOT a good breakfast...even for basic needs. A McDonald's style sausage patty, some papia. They said we'd get some French toast but never got any. Then got half of a bagel with it. Small amount of papaya, coffee...that's it. So can't give more than 3 stars. Give a 3 because of how cute and clean it was. But I was interested in one of the many nice breakfasts shown/ indicated on their web page. Else it was very nice.

Good location with Volcano NP just down the road. We've stayed a couple of times here over the…read moreyears with variable experiences. Communication with management can be a bit spotty. Rooms are nice and the verandas are wonderful - be aware the walls are thin - beds are comfortable, though on the softer side. Heat is via a space heater and this has come in handy for the drizzly damp days on this side of the island. The floors can get cold though since we observe the Hawaiian custom of taking shoes off in the house - so bring several pairs of socks! We did experience a day where hot water was limited. Just be aware this is a family business and not a big corporate hotel with all the bells and whistles. Aloha goes both ways.

What a beautiful luxurious and romantic place to stay in Volcano. Don't think twice about booking…read morethis spot, you won't regret it! We stayed in the white lotus suite and this suite was 5-Star hotel material if not better. We loved everything about it: the king size bed, private parking, views of the rainforest from inside with all the glass windows, breakfast is provided, full jacuzzi bathtub that comes with bath salts and bubbles, double shower, double sinks, heat lamp above tub, and access to private patio to enjoy breakfast with a view. I would go back here in a heartbeat next time I come to visit. The owner is very sweet and you can tell that he is very attentive and thoughtful when it comes to the rooms that he builds himself.

Amazing in every way! We had the most magical four day adventure and loved everything about our…read morestay in the Rising Moon suite. John is the most gracious of hosts and went out of his way with so many thoughtful touches. The breakfasts were different every day and so very delicious. The soaking bath tub was such a welcome treat after long days adventuring. Highly recommend this little slice of paradise!

Great Air B&B to stay while on the Big Island to explore Volcano National Park. The owner has been…read morerunning this for years and has family members just a few doors away. Also the whole fire department knows and loves her and they always know who is staying which is sweet as they are watching out for her. It's been rough over the pandemic since there haven't been many visitors but hopefully that picks back up. The room was quite cozy and bed was comfortable. Had a hot shower after being soaked in the cold rain and that was nice. (Please leave a TIP for the Cleaning person! She cleans and that's how she makes her money - also hard during the pandemic!) The breakfast she made us the next morning was AMAZING!!! And she loves tea so I'm ordering her some of my favorite from the mainland to be delivered to her. Also - she asks you to arrive during daylight because 1. It's hard to see and find your way at night. And 2. She's older and doesn't need to be answering the door to strangers at night. (Even with her friends and neighbors watching for her!) Lovely stay and I recommend it.

I had a great experience here. I stayed at the Pukeawe residence. The place was immaculate on…read morearrival and you can see pheasants in the backyard He breakfast was top notch. Joan is so sweet and a great cook! There was fresh papaya, apple bananas, bacon, eggs and waffles We were stuffed! Unfortunately the volcano National Park was closed while we were there but when it reopens I hope to stay here again

A wonderful guest house right in the heart of Volcano Village…read more My wife and I enjoyed all the special attentions that made Volcano House Hale Kapa Kahi such a very special place for us on our vacation to Hawaii. The cottage in the rain forest was beautiful,comfortable and very private. Highly recommended to all travelers.

Wonderful place to stay. Richard was a fantastic host. He was there upon our arrival, showed us…read moreeverything in the house and then left us to enjoy it. He was nearby if needed, but gave us our privacy. The cottage was very private and surrounded by tropical foliage. The decor made it warm, cozy and it had everything you could possibly need to make the vacation a great one; a nice fire, cozy quilts, various kitchen equipment....even waffle mix to go with the waffle maker. Great attention to detail! It was extremely close to the Volcano National Park entrance....the location couldn't have been better. Great little vacation. Thanks Richard!