This location is the worst. They are completely disorganized and always have trouble finding…read morepackages when I try to pick them up. The lines are also always long here and they usually only have one person working. I have changed my shipping location to another UPS Store after yet another bad experience

Finally UPS store with large parking! I use their mailbox…read moreservice and it is conveniently located in the mall with huge Lotte Mart (?) for grocery shopping. The guys here were very nice and helpful in recommending best deals for my needs. They were more personal than the other location I used to go to for my printing needs and mailbox service. Really appreciated it!!

A very large space with a large parking space all for it…read more I got here to collect my package that was delivery-missed and the checkout was pretty smooth and seamless. The service person was also kind and got the checkout process done quickly. Wonder why there are so many negative reviews.

Great service by the team. I was having issues with a copier and they stepped in…read more Extremely helpful with copy services

Conveniently located at the Menlo Park Mall in Edison, NJ…read more Got my Christmas stamps!!! Appreciate the designated parking for posting office visits.

I'm always at the mall so this is my go to Post office. Yes the customer service is beyond…read morereproach. You will enjoy your experience here.Hidden and off of the beaten path as far as mail services go.Rarely crowded but the clientele can stream in consistently at times. Glad that they are there.

Edison Pack and Ship recently went 'above and beyond' to assist us with printing and another time…read morewith shipping also. And their immense help was not really connected directly with a billable service, which speaks to the excellent, old-fashion customer service that they are quick to give. We would give them 5 stars in every category that someone would consider.

A hidden gem in a very busy RT 1 road ! Thanks to Google and thoughtful AI prompts we were able…read moreto find this place . We were struggling to get a color print out or color photocopy .. went to ups , usps, fedex and 3-4 more shops . Nothing was working in those shops . Thankfully stopped by this place . A very stood service from the guy . He was very friendly and eager to help. They were able to take color printouts and also do Notary ! Yfff . It was so so so helpful , basically doing all work in the same place . Charged very minimal . They also sold perfumes . We didn't buy but the price was reasonable . Parking outside is small but we were able to get one . Good spot overall. 4stars ..

They have had two packages I had shipped 2-day delivery, in the Edison facility, since the 28th of…read moreNovember. The tracking has shown on at least THREE DIFFERENT DAYS that the packages are out for delivery, but they have not been delivered. They are now more than a week late, and I can get NO information on when they might graciously deign to deliver my packages, even though I live only two miles from their facility. A driver who managed to deliver one package said they are overwhelmed and understaffed. This is gross incompetence at the highest levels. DHL just managed to deliver a package that came all the way from INDIA faster than the locals can deliver these packages they've had in their possession for a WEEK. I am beyond disgusted, and they have lost my business permanently.

Today's marks the 5th week that I've been given the run around and my package is still not…read moredelivered. Now my issue is a refund, I go to the store they say call customer service, I call Customer service and they say go to the store. If I could give a 0 I would. I can't even get a phone number to the store The 800 number is generic. So I have to physical go to the store each time. My next step is consumer affairs or the BBB.

Convenient one stop shop to ship packages through FedEx,UPS,DHL, etc…read more No one was at the counter when I entered and there's no bell to alert them of my arrival. I only waited for 3 minutes before someone finally came.

crowded but the people who work here are really friendly, efficient and helpful. I walked in…read morelooking lost and the guy walked right up to me saw my packages weren't labeled and he went back in the office and got me some labels to stick on! He did NOT have to do that. He was trying to help everyone that was walking in. The two behind the counter were doing their best. Definitely a little slow because I think one was having a problem but they were so nice, I didn't even care...

This is where I go to donate my used items that are too good to throw away but too used to sell on…read moreeBay or Facebook Marketplace.

Great place to go drop off and donate things to be then given to the less fortunate, so…read moreInstead of throwing things away in the garbage or throwing clothes away. Clean then up and go drop them off at green drop and help your fellow human. They will also provide you with donation paperwork for your taxes at the end of the year!

Was able to get my package sent off very quickly. Friendly worker, but only saw one. Not sure how…read morefast the service would be if there was a line. Clean store, organized, easy to find what you need to prepare your shipment. Large UPS store as I typically went to the smaller one in Metuchen. Parking lot can be a bit tight and cramped since there are so many other businesses, and weekends/lunch time are prime time hours.

Had to go to a UPS store to take some printouts and photo copies and also notary . UPS generally…read moredoes notary too but this location wasn't good enough .. location wise it's OK.. even though it's close to route 1 , it is on the south Edison part where it's tough to reach.. As always, they said, the notary wasn't available and we couldn't do much. They also said their color, printer and scanner was not working too... I mean, this is one of their main business and they couldn't fix their printers!! disappointing.. overall an average experience.. three stars..

The absolute worst customer service I've ever experienced. The lady had a attitude and it wasn't…read moreeven busy. I was the only person there. I came in for notary services. She told me to scroll on the screen and hit accept. This is a legally binding agreement, so I actually wanted to read it before hitting accept. She snapped at me to scroll down. I snapped back that I was reading. She said she can print it for me to read, but had to click a box and accept first. So she forced me to do this, she forced me to sign a legal agreement she wouldn't let me read, and then the paperwork didn't even print. She snapped that I didn't click the box when I did. She threw her pen aacross the counter and started clicking on the computer. Finally I get the papers and she she acted like she couldn't wait for me to leave. Whatever is wrong with this person, she should not be working in customer service. I hope if she was having a bad day, she learns she shouldn't take it on on innocent people. Someone needs to talk to her.

Once again...Saturday Feb 14th 2026 and I'm standing at the door at 9:15 in the morning and no one…read moreis there. Why post that you open at 9am when in fact yon one is ever there until maybe 9:30. Went back to the store at 10:15 and it was still closed...crazy unprofessional. There were a bunch of others also waiting for them to open and pretty angry as well.