Scheduled a lash lift and tint here and had Janell as my esthetician. I was a bit nervous (you have…read moreto keep your eyes closed for a long time) but the whole experience was super relaxing and Janell talked me through everything she was doing!

I booked an eyebrow wax and found out the morning of my appointment that you can't get wax done…read morewhile using retinol. I told the owner I would like to stop using retinol and reschedule the appointment. I explained I had gone to her many times in the past and had never missed an appointment. She charged me 30$ for wanting to reschedule, even though the only thing she could offer to do for me was "tweeze" my eyebrows, and wouldn't even be able to do the service I booked if I did show up. It's upsetting that she cares more to make quick 30$ than continuing relationships with people in town. I feel completely scammed.

Save your money. Save your time…read more Charisma Hair Salon in Juneau is an absolute scam. The owner claims she's the only certified person to do extensions, yet she hands off the work to unqualified apprentices. You end up going back over and over to fix their mistakes--until she finally decides to step in and do what she should've done in the first place. She gets away with it because she lives in the building--always around, but only available when the apprentices still can't get it right after the fourth try. I spent a ridiculous amount of money here and got nothing in return but frustration, wasted time, and regret. Do yourself a favor: go literally anywhere else.

From the owner: Schedule your next appointment with ease through our online website or download our App!read more