While my initial interaction (via phone) with Merchants was difficult, overall I am very…read moreappreciative of the specific driver that helped us. The gentleman that answered the phone when I called was abrasive and rude. I was concerns that would be the entire experience. Thankfully COLBY changed all that. He was patient and understanding. He made a very stressful situation less so through humor and kindness. He was calm and focused on my family's safety. I am so grateful for him and would definitely use Merchants again if I can guarantee I get COLBY as my driver.

I was rear-ended on the way to work, and the police onsite dispatched a tow truck driver to clear…read moremy vehicle off the road. Merchants Wrecker Service, specifically Cody, showed up onsite. I asked him if he could use a flat bed tow truck or elevate my car because there was a portion of my backend hitting my back right tire (the reason I didn't drive my vehicle off site myself). He immediately started yelling "your vehicle is in the middle of the street!!....and talking to me like I didn't have the right to add any input. I immediately let him know it was my vehicle and I could ask any questions/ make requests i wanted. In short, don't rely on Merchants Wrecker Service unless you want to be berated after an accident, which is stressful enough on its own. I would not want anyone to encounter this type of treatment, especially a young or elder driver. I was concerned that my car would be handled recklessly and retaliated against after I experienced the extreme unprofessionalism.

Arrived exactly when they said. Price was good and driver Efrain was very professional. Driver was…read morevery skilled with how he had to back up to get my truck in Mechanics bay

Very rude customer service is awful. Don't take a job if you don't want to do it simple. Not cancel…read morewhile I wait on the side of the road with a toddler.

Was assigned this company through my insurance, waited for a tow at Walmart, never got a call to…read moreconfirm their arrival, I saw them speeding off from the parking lot when I came out to check and they cancelled the tow on their own. Tried calling a dozen times and never got an answer. Had to be assigned a new company through my insurance. Terrible service.

They are super cooperative and generous for a towing company. Military discounts too.read more

Had a car accident and Peanuts was dispatched to the scene. Arrived promptly and took the car to…read moretheir lot. Nice and professional service.

I recently had a frustrating experience with Deleon Mechanic Shop regarding my Audi A6. I took it…read morein to have the transmission fluid cooler control valve replaced. Initially, they were prompt in calling me to say the car was fixed, so I picked it up two days later. However, shortly after, I noticed the car was leaking fluid. I called them immediately, and they asked me to bring it back in. After doing so, I was assured they would address the issue. Unfortunately, the car continued to leak fluid even after their second attempt to fix it. I was forced to return the car to them once more. This time, they kept my car for two months, during which I never received a clear or consistent explanation for the delay. Each time I called or visited, I was given a different reason for why the repair was taking so long. It was incredibly frustrating to be without my car for such an extended period without any satisfactory communication from them. Eventually, they told me they couldn't fix the problem, but their explanations were vague and unconvincing. This lack of clarity and professionalism was disappointing. Due to this experience, I am giving Deleon Mechanic Shop a one-star rating. I will not be taking my car there again and would caution others to consider my experience before choosing this shop.

These guys are the best. Honest and fair price. The mechanic comes out and talks to you. Very…read moreprofessional and trustworthy. As long as I live in the area, this is where I'll take my vehicles.

I had saved this shop in my phone already after hearing all the great recommendations as a…read morejust-in-case contact. Approximately ten minutes after I called for a tow (and speaking with a doll of a woman who was very helpful), the tow truck showed up. I was prepared to wait at least half an hour which had been the norm in my past experiences. Also in my past experiences, getting the car hooked up was a lengthy process. Not with Marty's! Ismael had us moving on the road within 3 minutes of him arriving. Tow truck technology has come a long way since I've needed their help! Blew my mind. On top of the speedy assistance, Ismael was also an absolute pleasure to ride along and speak with. This place defined reassurance and efficient help. Save them in your phone for a future tow too and rest easy you'll be well taken care of should the time come!

Ray is the man! Very knowledgeable and professional…read more The axel broke on my boat trailer half way in and out of my storage unit... it was very stuck. I was not equipped to handle the removal on my own, so I called Marty's City Auto who said they could help. Getting the boat out of the storage facility and to a safe spot for repairs was not an easy project. Ray arrived in a timely manner, came up with a game plan and we executed on it to get the job done efficiently. Would absolutely work with him again!

I called S & N towing and they were very professional. He was going the opposite direction but came…read moreback around and made sure I was taken care of. He said he would be 20 minutes, and he got there on time. I was very stressed out from the situation, but once Said came he made all the stress go away. Great job, great service. Will definitely be using this company again.

Great service and not a very long wait time. Reasonably priced. I had a stall in the middle of a…read morebusy road and after having it pushed to a nearby spot tried calling several different towing places and could not reach ANY of the towing services in the area. I was connected to the dispatcher with S & N within a few minutes. The woman taking the call was very nice and the driver that picked up my car was very helpful/ careful with my vehicle. I would definitely use them again and recommend to anyone.

Had a 53' trailer that needed to be transported to Clearwater from Miami. I need it picked up…read morewithin just a few hours. Called J and they had it set and confirmed within minutes. Great working with them!

Best tow company I have used, reliable and efficient. Had a flat tire and needed to get to work as…read moresoon as possible, driver directed me to stop and within 15 minutes he was there to pick me up and drive me to a Service company near my job. Great customer service and follows Covid guidelines as it asked me to keep my mask on at all time during the drive.

After an hour from my initial request for towing, I was called and told the wrecker would be there…read morewithin the hour. An hour later, no one showed up. I called League City Towing back. I was told the wrecker would be there in 45 minutes. Another hour later, I call back and was told the driver was headed my way and would be there in 30 minutes. 45 minutes later still no one. I called back and was told there was another person ahead of me being towed and I would be next! Really! I ended up getting another wrecker to help me. 4 hours waiting is unacceptable.

Daniel was amazing. Fast response, professional service, and a great attitude. He turned a…read morestressful situation into a much easier one. Thank you, brother. Highly recommend!