Stopped by to get an estimate for a car door that someone had let their car door hit ours. The…read moreimpact left a significant amount of the other persons white paint on our grey car door. The owner was kind enough to stop what he was doing and came outside to access the damage. After inspecting it he went inside and came out and cleaned it up without difficulty and removed the white paint leaving our door as if it was never there and it looks great. He wouldn't charge me for it even though I insisted. I can't say enough good things about him and the business. He was very kind and knowledgeable and I would certainly use them for my repairs

HORRIBLE experience. I originally went because my car had front driver side damage & rear…read morepassenger side damage & the fuel tank guard under my car was tore off from running over a rogue tire. While it was being repaired I asked if they could fix dog scratches on the sides of my car and a couple chips of paint on the hood. I offered to pay for this out of my pocket and realize it was not part of the collision damage. I also had a piece on my hatch that had gotten bent under. (Last summer was rough) My car is less than 3 years old and only had 55k miles on it. They had it for 2 weeks. Upon picking up my car I was devastated by the damage done to the paint. When they tried buffing out the scratches they got into my paint and missed over 50% of the scratches. There are buff marks beside the windshield where there was no damage to begin with. The chrome around the window also has buff damage. When I asked about the damage to the paint I was told I only needed to put some wax on it. I took my car to 3 other shops asking about repairing the paint. None could believe I was told it could be fixed with wax. The best quote I got to repair the damage is for $1k. The chips I requested to be repaired had not been touched. As far as the damage repairs paid for by my insurance I am not at all pleased with it either. There are 2 chips of paint missing where the deer hit my car. I was told they weren't repaired because they didn't consider it a part of the claim. There is dirt in the paint and pock marks where the clear coat didn't fill in. When I pointed that out the response was that not even paint from a brand new car is perfect. There is a dent that goes outward on the door where the deer hit. When I took the car back and asked about it I was told that was damage done by someone else who had previously worked on my car and had had the door apart. I am the sole owner of the car and have never had any other work done to it. I was told they would fix it for a $700 charge to my insurance. After washing my car one of the places where there was dirt under the paint came off when I sprayed it with the high power wash. Now I have an area with no paint at all. There was a substance spilled on the grill of the car. When I asked about it they claim it was not done at the shop. It is very clearly a run of some sort that is only on the grill. Not the hood and not the bumper. This could only have happened if it occurred while the grill was off. I asked 3 other body shops and they all told me they believe it is clear coat spilled on it. The tire that hit the front driver side tore off off the molding around the wheel housing. After I got my car back from being repaired I noticed that there is a large gap between there and the door and that the new strip of molding was not attached correctly. I took it back to TBS and asked about it. After he looked at it I was told it apparently hadn't been fixed before the molding was put on and was broken. That they could put in a supplement to my insurance to fix it. I am still confused why the molding was put on over a broken piece. While there I asked about the guard under my car. It had not been replaced and when I asked about it he appeared clueless it needed replaced even though during my first trip there to get the estimate for repairs I had him look under the car to see what was missing and was told it was the guard. Since he didn't look under it again while it was being repaired I am concerned there may be more damage from the rogue tire that no one bothered checking for. Again they offered to file a supplement. There are 2 places where the paint ran. I am upset and disappointed with myself over the whole ordeal. The owners are family friends and I trusted them to take care of my car. They are not on my insurance agents list and when I told them that, I was told not to worry about that that I wasn't required to take it to who my insurance agent suggested that they guarantee their work 100%. Unfortunately that is not true and it is going to cost me thousands.

After 3 months of bs ended up in civil court to get my bike back.....Do Not Use this companyread more

From the owner: We are a family owned and operated, local business. At Appearance Auto Collision, we have 49…read morecombined years of experience in the Automotive Repair Industry. We offer full collision repair, major and minor service repairs, Auto Glass Replacement, full restorations, unibody and frame alignment, computer paint matching, paintless dent repair, towing and rental car services. Visit us today to have your vehicle fixed right the first time, Where Quality is Perfection. We look forward to assisting you with all of your automotive needs!

My wife and I recently ran over a steel ladder that had fallen off another vehicle. I had no way to…read moreavoid the ladder without causing a collision with other nearby traffic, so we ran over it causing much damage to the front of the car and its undercarriage. Being new in the Greeneville, TN area, we had no idea which Auto Body shop to place our trust in. J & G Auto Body Shop checked out good as I did my research and reviews, so I took our car to their shop in Greeneville. The shop has been at this site for years and is a family-owned business. We met with the shop manager, "Jacob" who took time to inspect our damage and provide an estimate for my insurance company. Jacob ordered the needed body parts and scheduled the repair for the next week. Jacob kept his promise as to damage estimate, time needed for the complete repair and was totally professional and honest from start to finish. My car was tied up a very short time and repaired as promised. We couldn't be more satisfied with J & G's professionalism, honesty and timely service and working well with our insurance provider. Everything you could hope for when you need auto body work. Hats off to J & G Auto Body for a job well done! J & G earned all 5 stars! Jim and Carol H. Greeneville, TN.

They went above and beyond to help me get my car fixed when someone hit me unexpectedly. They…read moreactually care about the work they do and helping others.