I hired Lori Parker to sell my home in Puyallup and was ultimately disappointed with the…read moreexperience. Communication was inconsistent throughout the listing period. Many of my questions went unanswered, and I often felt I had to repeatedly follow up for information and updates. In fact, I had to contact Zillow for corrections when that's the realtor's job. The home remained on the market for an extended period with very limited feedback provided to me. Aside from being told the house showed well and one buyer wanted a larger downstairs bedroom, I received little information regarding buyer or agent impressions. After consulting another real estate professional, I learned that several staging and presentation changes were recommended immediately that had previously been dismissed. I had suggested these changes for staging purposes and was told, "it's fine." This left me questioning whether my home had been positioned as effectively as possible from the beginning. I was also surprised to discover that the website printed on the business cards was not functioning properly. As a seller, I expect marketing materials and online resources to be fully operational. My biggest concern was that I did not feel informed throughout the process. Selling a home is one of the largest financial transactions most people will ever make, and I believe sellers deserve clear communication, realistic pricing guidance, timely responses, and proactive marketing. This was my experience, and I hope it helps other sellers ask detailed questions about communication expectations, marketing plans, and pricing strategy before signing a listing agreement. I would not recommend her services.

Tyler and his crew cleaned out the apartment in one day, donated as much as they could including…read moregiving the furniture to habitat for humanity

If I could rate this company zero stars I would. This whole company operates like "Class A…read moreSCAMMERS". Former Employees not receiving compensation, Vendors and Contractors constantly being stuck with outstanding bills and fees.. meanwhile blaming THEIR lack of paying on THEIR bad business practices and lack of professionalism. As a person who has unfortunately done business and worked with this scamming company.. we will be placing liens on their properties and perusing these matters legally. Do yourself a favor and DO NOT RENT, WORK WITH, USE THE A PROPERTY MANAGERS or PATRONIZE this Scamming Lying Company.

Very unprofessional with your time. Also if your military prior military watch out the environment…read moreI was in was unsafe for me or any guest. A lot drug activity and surroundings was unclean and over grown bushes and grass. Oh be sure to watch your shoes cause if you don't own a dog you will be sure to get it's poops on the bottom of your shoes. Also you will get blame for things when your not at the residence or even in the state.

I inquired about a property listed by Kim and stated that I was willing to provide proof of funds,…read morewhich is the standard requirement for serious buyers. However, she refused to let me tour the home unless I either hired a buyer's agent (which is not legally required in Washington) or obtained a letter from an attorney authorizing her to show the property. When I asked whether this was the seller's requirement or just her own policy, she gave vague responses, then eventually stopped replying altogether. This kind of restriction feels unnecessary and unprofessional, creating barriers for buyers who prefer to handle transactions independently. If this is how she treats interested buyers, I can only imagine how she handles actual negotiations.

We rented a property through Rolly Beltran of Better Properties (Mt. Tacoma Dr. SW location): 1389…read moreBurnside Place Dupont, Wa (was the rental). We had a few problems with him as property manager while we were in the property. He was slow to fix problems and often the lawn wouldn't get mowed, even though it was included in our rent. It got so high the HOA even sent warning letters but we were not held responsible for the HOA fines, so it wasn't a huge problem for us. The real issues started when we vacated the property. We gave proper notice and cleared the house in a mutually acceptable condition on August 17th. Rolly informed us that he would not refund the prorated rest of the month because Washington State law didn't require him to. We are military, so we had to leave regardless. Ok, the law is the law. Washington Law requires that our refund check be post marked by 21 days after vacancy. It wasn't but we got it and it was for the full amount. However, when we tried to deposit the check it bounced! We notified Rolly and he deflected blame to the owner, even though under Washington Law he shares responsibility. We agreed to give the owner three additional days to electronically transfer the funds, even though a transfer between USAA member accounts is immediate. Three days has elapsed with no resolution. I would not rent 1389 Burnside Place in Dupont or any property from Rolly Beltran. I have yet to speak to the boss at Better Properties (he's on vacation) but I will update this review when I can get ahold of him. EDIT: 37 days after vacating and one trip to JAG, we FINALLY got our refund.

These people are shady and awful. They will give you a quote and then add additional charges once…read morethe job is complete. They tacked on over $400 for "admin fees" that they couldn't provide an explanation for. They were rude and untimely when questioned about the addition fees. As mentioned in other reviews, run from this business.

Do not work with this company. They are really good at charging you but not working. Everytime you…read morecall for questions they don't have answers.

3 houses and 7yrs later and I will tell you that I will never recommend them to anyone. The staff…read moreis sweet, they are reasonable to work with when you have a problem but the underling problem is no matter how clean you clean your home when you move out they always find something to charge you for. Once again I scrubbed the entire place and was told that the bathrooms weren't clean enough. That makes me angry. There were no holes in the walls the place was cleaner when I moved out then when I moved in and because I didn't trim the edges of the grass I'm being charged for it. mind you in 7yrs never once was my rent late not even by a day. In fact most of the time it was early and this is how I get repaid for being a good attendant. SHAME ON THEM... Beaware you will lose your deposit no matter what

Great HOA management! We've been working with them for years, and their staff is very personable…read more Any time I've had a problem at our condo they've been willing to help out, even after hours.

Jon was our realtor during our recent home search and purchase. We were first time buyers and he…read morewas amazing to work with. He answered every question we had, was honest and patient with every situation that arose. It was great to have a knowledgeable realtor that was always working hard to make our first home buying experience amazing.

From the owner: I work as a broker, finding and listing homes for clients across the Puget Sound. If you need your…read morehome evaluated or staged for a future sale; we can build a comprehensive plan and the right team to execute it. I have extensive knowledge of each of the communities located in Lakewood, Tacoma, University Place, Roy, Yelm, Lacey, Olympia, Tumwater, Puyallup, Steilacoom, Fircrest, and Dupont and will work tirelessly on your behalf to make your next home buying or home selling experience a pleasant and successful one.

First off, if I could give ZERO stars, I would. This company, (Jason, Derek) are HORRIBLE at…read morecommunication. As in, there is NONE. They don't return your phone calls OR emails. And if they do, it's days later when they promise you an hour or two. They are LAZY LAZY LAZY. Here's our story: My boyfriend has a house that he has rented out using TPM for 2 years. The first year lease we had ended prematurely, but no extra funds were collected. In fact, the yard was left COMPLETELY TRASHED, complete with the fire-pit being dismantled and thrown across the yard....but was the deposit withheld like we requested? Nope. And was there items and garbage left inside the house after move out? Yep. Tenant charged for that? Nope. Our PRIVATE number was also given to the tenant, who harassed us about motorcycles being driven in the neighborhood and noise complaints. WHAT?!! Why were we EVER contacted? Isn't that the property managements' job?! Also, our house was never marketed correctly. It was on ONE WEBSITE. It was also extremely UNDER valued, because we listened to them when they told us that we wouldn't get for rent what we were paying in a mortgage. Turns out every house renting in the cul de sac was renting for more than ours! Our leasing agent was just too lazy to market, so he under valued for a quick sale! And another thing, these agents (Jason!!!) promise everything and deliver nothing! I just called to see where the deposits were (which accounts) for the withheld security deposit from the torn up back yard, and he had no clue! He actually thought the previous lease had left AFTER their lease was up. WHAT?!! He also said he "doesn't remember" if he ever did a walk through. Again, WHAT?!! That is part of the lease agreement and WA landlord/tenant law! If you ever deal with Andrew, I sympathize. His voice mail box is always full, so you can never actually leave a message. If you leave messages with the receptionist, you will never (i'm not kidding, i have still yet to hear his voice) get a call back. His OWN receptionist apologized to me and said she can never get ahold of him either, and that "sometimes" texting him works (it doesn't). How are you never in the office, and your own employees don't know how to reach you either?!!! Last but not least, when rent was 9 days late by the current tenant, WE had to contact THEM to figure out why it was a no-show. His response? "Well, it was a holiday weekend, and it was their first couple months on lease, We wanted to give them some lee-way." I'm sorry...WHAT?!! Unacceptable. I demanded they immediately slap a pay or vacate notice on the door and collect rent immediately. Why was I doing THEIR JOB?!! It made us late on our mortgage because of their blatantly lazy and inadequate attitude. Bottom line...What kind of a business runs like this?!! We have had enough. These people just take your money and you end up doing the work yourself. Go with Windermere Property South (Kira) and save yourself the heartache. **update. It's been 5.5 weeks of us emailing & calling to schedule a face to face meeting to discuss ending our services...with ZERO response to our request. Who ARE these people?!!! **1/24/15 update: had TPMC served. In process of suing for damages. Our lawyer said they were hard to track down, as they have moved and changed number multiple times. So shady. Update: 3/2016: anyone else find it suspicious that there are 5-10 reviews from exactly 3 months ago (TO THE DAY) with raving reviews of this company? BUYER BEWARE!!!! You can't fake a failing BBB review!

I was an owner of a property in University Place and used Tacoma PMC services for about 3 years…read more Deric was my primary contact and although he was sometimes hard to get a hold of at times, he would always return my calls. The key here is to not contact the main phone/email, but instead get a direct phone number and get in touch that way. Deric was very good about getting new tenants when we had turnover. They do their due diligence and keep owners completely in the loop when finding/vetting new tenants. Pros: They contract with home maintenance companies to get services at cost. They will go out of their way to assist in appliance purchase. Being an out-of-state owner, this was hugely important. Diligent work to always have a tenant in the house. I never had a lapse in vacancy. Lower cost (9%/month + 1/2 of first month per year) in comparison to other companies (10%/month + 1/2 of first month per year) from what I saw. Cons: Very difficult to get in touch with, clearly. However, keep in mind that their property managers are working almost 100% from the road in some capacity. June/July is their busy season because everyone wants to move during these months. Didn't always get my owner statement for the month and needed to request. They were transitioning at the time, so somewhat understandable, but it could've been a more seamless transition. Other reviews stated that they changed offices and were not able to be found, but I never had that issue. Their website clearly stated their current office location. If I had a rental in Tacoma again, I would definitely use Deric's services again.

Jana Ross with Better Properties DuPont made buying our first home a fun, no sweat experience! She…read morewent above and beyond in making sure we were well informed each step of the way. She advocated for us in getting what we wanted in our first home and we knew she had our best interest in mind! Seriously an amazing home buying experience!

Jana Ross earned her five stars from me and my family. She understands the difficulties in moving…read moreand purchasing homes that many in the military face, and she was willing to do the extra work to ensure we were well taken care of throughout the process. She took videos of the house we purchased since we were unable to travel to Washington, she attended all appointments and inspections, she provided sound advice throughout the negotiating process, she went out of her way and continued to help us out--even after we had purchased the home--until we were able to move into the house. She's a hard worker, responsive, knows the area (I know cause I know the area too), and I would recommend her to a friend!

True Point took my call requesting a quote for a small simple project, and was able to quote me…read morewithin an hour a competitive price. They explained cost breakdown, talked through the project to me, and noted that they would be available in the next 2-4 weeks. They also noted that the company that did the previous boundary survey might be able to quote me a better price because of their previous experience with this property. I really appreciated the integrity and helpfulness, and the tip about the previous surveyor was correct. So while we won't be going with them for this particular job, I will absolutely go with them for future.

This company should be called TRUE-TRUE Point Surveying. I used them two times before for two…read moredifferent kinds of surveying work and they were never short of a 5 STAR each time.