I have been working with Delores at 5 star for the last 8ish years. This has been a great company…read moreto manage my rental property. If something breaks she communicates the issue fast and keeps my tenant happy. It's nice to not need to worry about my property. Thank you everyone at 5 Star Property Management.

If I could give zero stars, I would…read more My experience with Delores was extremely disappointing. Ironically, when I first became a client, she was very friendly, attentive, and responsive. However, once I informed her that I would no longer be using her services, her attitude toward me changed noticeably. Communications became more dismissive, and interactions that were once professional became increasingly unpleasant. When I questioned accounting discrepancies and requested clarification regarding owner statements and financial records, I was told it was "simple math" rather than being provided a clear explanation. As a property owner, I expect transparency and professionalism, not to be talked down to for asking reasonable questions about my own finances and property. I also experienced issues regarding property inspections and move-out conditions. During a walk-through, trash had been left behind by a tenant. I was later informed that no trash was present, despite surveillance footage showing otherwise. Incidents like this made it difficult for me to trust the information being provided. What concerned me most was the lack of accountability and professionalism when legitimate concerns were raised. Instead of addressing issues directly, I often received dismissive responses and explanations that conflicted with the facts available to me. I hired a property management company to protect my investment and provide peace of mind. Instead, I found myself spending time verifying information, following up on concerns, and seeking answers that should have been readily available. Based on my experience, I would not recommend this company to other property owners seeking transparency, professionalism, and respectful communication.

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

The communication with Camayla has been outstanding, and her responsiveness and ability to work…read morewithin our needs have been invaluable

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

This business is so sketchy. They don't have a website or a business address. They are tough to…read moretrack down if you need anything or want information. That is intentional. I reported in January that bathtub wasn't draining. It's April and it's still not fixed. I did "hear" from the company though. They tried to raise our rent in violation of Seattle's laws regarding notification methods and times. They simply slapped a notice on our door about raising our rent past the 180 mark per the law. That is three violations right there. I have reported them to the city and to the state. They should not be in business and should be barred from starting another business. They're scammers.

Been living in a property managed by them for 4 years and they have been great overall. Very quick…read moreto address any work orders for repairs. Respectful and friendly. Would recommend.

Professional, knowledgeable, honest property management company. The property managers have years…read moreof experience and the credentials that go with it. The maintenance manager has many years of experience and can actually fix indoor, outdoor, appliances, etc. He doesn't have to go out to a property multiple times to fix things. The staff is responsive to everyone--tenant, owner, vendor, potential tenants and owners. I have had dealings with property management companies that are the complete opposite. I'm surprised those companies are still in business. Dishonest, non responsive, overcharging owners, illegal practices, in lawsuits because many of their staff are not qualified for their positions and do not know the rules and regulations. They send out multiple maintenance techs to a property to fix something and they did not fix it--but the company still charges the owner? Of course a few people will do a review to complain about Parkwood but there are many many happy and satisfied tenants and owners. Way more than a couple disgruntled tenants who most likely didn't read their lease where everything they need to know is written in black and white and signed by them. Parkwood is the BEST choice. 5 stars. 10 out of 10.

Take a look at the rating's and decide if you want to risk your housing, peace of mind and money…read morewith this company. For starters, my family and I were subjected to the owner of the property frequently stopping by uninvited to ask questions like "How is your husband doing at work?" and generally being nosy. This happened at least a dozen times in less than a year and yes, it made me feel very uncomfortable. There were significant issues with the house that were never repaired. One shower upstairs was unusable because it would leak through the kitchen ceiling. I told the owner directly since he made it so convenient for me to talk to him. I also reported the issue directly to BCI Properties through their own client portal. The gas fireplace was supposed to have a safety barrier installed so our baby and preschoolers wouldn't 't burn their hands on it. Promised before we moved in and never happened. The dishwasher had a broken spring on the door so it would dead fall with enough force to bruise my legs several times and it took 9 months to get that fixed. The dishwasher was broken for a month and during that time the washer died too. What are the chances? Most of these issues were 1st world problems so if that isn't compelling enough I'll share the best part about this whole circus. When we moved out we expected most of our security deposit ($2,650) to be returned because we left the house in great condition and deep cleaned nearly ever surface. What we received was an invoice for around $5,000. Long story short, I took them to small claims court and won. Not only did I win but I asked to court to double the deposit BCI had fraudulently kept and got that too. BCI appealed the decision and again they lost. Interestingly, our property manager, Naomi Burke quoted RCW's to the commissioner as if she understood the laws. Clearly she didn't. . If you have the misfortune to be renting with BCI now, do yourself a favor and document everything. Take pictures before and after you move out. Take a screenshot of your repair requests on their client portal (You will be locked out as soon as your lease is over.) for your records assuming you'll be in court and need to prove their negligence. Also, texts are admissible as evidence for your case. You can win against them if you are willing to play the long game but better yet, don't do any business with them and save yourself the stress.

I inputed a rental application and called several times two weeks prior to Christmas. I never heard…read moreanything back until a month later. Terrible customer service . Specially with needing to find a place ASAP. I do not recommend. If I could give 0 stars I would.

The home is growing on me every day I make it my own…read more Today Mike Hinz came to my home personally and fixed some of my concerns around the house. He is a very nice and helpful gentleman I think sometimes it must be hard to be a property manager and have to please so many people. Thanks to the magic of Yelp and a company that obviously does care about its customer service I am so much happier with my experience at Allen Realtors.

I would not recommend working with Darcie. We trusted her to properly vet tenants for my parents'…read morerental property, but the experience has been extremely disappointing. The tenants disclosed that they were smokers and stated they would only smoke outside. However, this should have been a significant concern and was either overlooked or not taken seriously during the screening process. After issues arose and we reached out for assistance, there was little to no accountability or support. Since moving in, the tenants have openly bragged about having been in prison and have exhibited behavior that has made us feel uncomfortable and concerned about their stability. While everyone's past is their own, these developments have raised serious questions about how thoroughly the screening process was conducted. A realtor's job is to help protect their clients by carefully vetting prospective tenants and identifying potential risks. In our experience, that did not happen. We are now dealing with the consequences of what appears to have been a lack of due diligence and poor judgment. Unfortunately, this has been a costly and stressful experience for our family.

Nice people but incompetent landlords. Left a home in immaculate condition and was still charged…read more$800 for cleaning.

Willow Properties made moving into a new home super easy. We had applied with a different property…read moremanager and it took them over a month to process our application. At that point we no longer wanted to proceed with them. Willow received our application, and I believe it took them 3-4 business days to process our application and get us approved. The weekend passed and we had our keys to move in the next available business day. Their payment processing is easy to navigate, and they are great at communication. As a renter it can be stressful not knowing where your next home will be and this company definitely took that stress away. Not even a week into moving in, and they made sure to schedule our chimney to be cleaned out (I didn't even have to submit a request). If you have the opportunity to work with Willow, you won't be disappointed. Alberto and Bekah are awesome.

He got a tenant for us after a huge delay and we had to force him to lower the price to do it…read more Meanwhile we had no income because of the delay. He screamed at me when we signed up another realtor to sell my mom's house when she died at the request of her attorney. He delayed getting another property rented for 5 months not notifying us that his handyman had left the job so getting it ready to rent was severely delayed. He caused problems between me and my sibling business partners by not taking responsibility for his behavior saying we just don't like each other.

I seen an ad on craigslist for one of his homes on s Puget Sound Ave. I reached out to him and he…read moreimmediately texted me the application link of which I completed the first week of June. a couple days go by and landlord solutions reaches out which lets me know my application was ran. I gave it two days and called them on a Tuesday to be told they were done with the verification process on Thursday (5 days prior). I then reached out to the number listed on google that populates when searching the name of the David Reames company (253) 302-4290. No one answered or returned the call. I called David back on his number and did not get an answer. I waited a couple more days and finally got him to answer. He issues me an excuse on why he has not reached out (2weeks has gone by) and says he will call me back. I Wait yet ANOTHER week and don't hear back. I am now on almost 4 weeks of no response on the status and see that he has now posted the ad back on craigslist to prowl on another innocent renter. At this point I could care less if he calls back as I would not want to rent with someone who cannot return a call on an application status. That right there says a lot about his company and I will not be referring him to anyone.

If u don't move your car for four days they tow it! You're allowed to have two cars but u have to…read moredrive both in 4 days and it's a hefty fine! The tow company doesn't give u a courtesy call and Echelon doesn't give a courtesy call!

We have lived here for 3 years and haven't had issues. This review is for the maintenance, as…read moreanytime we do need something fixed it is usually fixed within the day and even within the next hour. Wanted to give a shoutout to Eddie Rosario, he was very nice and fixed the issue quickly. Very nice and glad everything got fixed soon.