First off, if I could give ZERO stars, I would. This company, (Jason, Derek) are HORRIBLE at communication. As in, there is NONE. They don't return your phone calls OR emails. And if they do, it's days later when they promise you an hour or two. They are LAZY LAZY LAZY. Here's our story: My boyfriend has a house that he has rented out using TPM for 2 years. The first year lease we had ended prematurely, but no extra funds were collected. In fact, the yard was left COMPLETELY TRASHED, complete with the fire-pit being dismantled and thrown across the yard....but was the deposit withheld like we requested? Nope. And was there items and garbage left inside the house after move out? Yep. Tenant charged for that? Nope. Our PRIVATE number was also given to the tenant, who harassed us about motorcycles being driven in the neighborhood and noise complaints. WHAT?!! Why were we EVER contacted? Isn't that the property managements' job?! Also, our house was never marketed correctly. It was on ONE WEBSITE. It was also extremely UNDER valued, because we listened to them when they told us that we wouldn't get for rent what we were paying in a mortgage. Turns out every house renting in the cul de sac was renting for more than ours! Our leasing agent was just too lazy to market, so he under valued for a quick sale! And another thing, these agents (Jason!!!) promise everything and deliver nothing! I just called to see where the deposits were (which accounts) for the withheld security deposit from the torn up back yard, and he had no clue! He actually thought the previous lease had left AFTER their lease was up. WHAT?!! He also said he "doesn't remember" if he ever did a walk through. Again, WHAT?!! That is part of the lease agreement and WA landlord/tenant law! If you ever deal with Andrew, I sympathize. His voice mail box is always full, so you can never actually leave a message. If you leave messages with the receptionist, you will never (i'm not kidding, i have still yet to hear his voice) get a call back. His OWN receptionist apologized to me and said she can never get ahold of him either, and that "sometimes" texting him works (it doesn't). How are you never in the office, and your own employees don't know how to reach you either?!!! Last but not least, when rent was 9 days late by the current tenant, WE had to contact THEM to figure out why it was a no-show. His response? "Well, it was a holiday weekend, and it was their first couple months on lease, We wanted to give them some lee-way." I'm sorry...WHAT?!! Unacceptable. I demanded they immediately slap a pay or vacate notice on the door and collect rent immediately. Why was I doing THEIR JOB?!! It made us late on our mortgage because of their blatantly lazy and inadequate attitude. Bottom line...What kind of a business runs like this?!! We have had enough. These people just take your money and you end up doing the work yourself. Go with Windermere Property South (Kira) and save yourself the heartache. **update. It's been 5.5 weeks of us emailing & calling to schedule a face to face meeting to discuss ending our services...with ZERO response to our request. Who ARE these people?!!! **1/24/15 update: had TPMC served. In process of suing for damages. Our lawyer said they were hard to track down, as they have moved and changed number multiple times. So shady. Update: 3/2016: anyone else find it suspicious that there are 5-10 reviews from exactly 3 months ago (TO THE DAY) with raving reviews of this company? BUYER BEWARE!!!! You can't fake a failing BBB review! read more

I was an owner of a property in University Place and used Tacoma PMC services for about 3 years. Deric was my primary contact and although he was sometimes hard to get a hold of at times, he would always return my calls. The key here is to not contact the main phone/email, but instead get a direct phone number and get in touch that way. Deric was very good about getting new tenants when we had turnover. They do their due diligence and keep owners completely in the loop when finding/vetting new tenants. Pros: They contract with home maintenance companies to get services at cost. They will go out of their way to assist in appliance purchase. Being an out-of-state owner, this was hugely important. Diligent work to always have a tenant in the house. I never had a lapse in vacancy. Lower cost (9%/month + 1/2 of first month per year) in comparison to other companies (10%/month + 1/2 of first month per year) from what I saw. Cons: Very difficult to get in touch with, clearly. However, keep in mind that their property managers are working almost 100% from the road in some capacity. June/July is their busy season because everyone wants to move during these months. Didn't always get my owner statement for the month and needed to request. They were transitioning at the time, so somewhat understandable, but it could've been a more seamless transition. Other reviews stated that they changed offices and were not able to be found, but I never had that issue. Their website clearly stated their current office location. If I had a rental in Tacoma again, I would definitely use Deric's services again. read more

Odd company. Sales person seemed stoned. Also a little too talkative and eye looking at my significant other. Not appropriate. Seems like another typical property management company. Will not recommend to others. read more

I am a home owner and it has been a nightmare having TacomaPMC manage my property. They were slow to find tenants, and ultimately rented to terrible tenants. No one in the company seems to know anything except for Andrew, and he is impossible to get a hold of. They never reply to emails. So of course, I decided to switch companies. The last tenants were supposed to be out by the end of August. After weeks of slow or no communication, the damage on my house was still not repaired. It is now November 8, over two months since the tenants moved out. I had to pay other workers to repair my house. TacomaPMC admits they owe me a portion of the deposit, but I have not received it. I live out of town, so I there is little I can do. Legal action is likely not worth the time or money. I simply write this so that all home owners can be forewarned. Avoid the nightmare. Steer clear of TacomaPMC. read more

A horrible management company. They are horrible on customer service. Take weeks to respond to maintenance requests. After move-out, person who did the walk through said the house was perfect. three weeks later they finally send the deposit back minus 40% for a series of BS charges. Do not do business with these people. Total scumbags!!! read more

Tacoma Property Management has taken care of our property now for a few years. Andrew has gone above and beyond for us. When we started out we were managing it by ourselves from out of state. We had a renter who was paying us 2 to 4 weeks late EVERY month and we finally found Andrew. He had that renter moving out and a new one in without missing more than a weeks rent. Andrew always returns my text messages and emails and when we need to speak he is there for us. They have also been great taking care of the house. They have great people lined up when we need things painted etc. We are really happy with them and would not hesitate to tell our friends about them. read more

Derric with TPM is amazing! I have been a client for almost 4 years and he kept me well informed. Not only did he and TPM make me happy but my renters were also happy with their services. Totally recommend their services read more

I started working with Andrew and Tacoma PMC 4-5 years ago to help with my properties in the south end. I was having a hard time finding and vetting good tenants, and driving an hour in traffic each way to show the places was insane. Not only has Andrew helped me find quality long term tenants, he helped me resolve issues with problematic renters from before. Now that I live out of state they are a life saver. They handle everything including all the midnight calls. I just get a direct deposit once a month. Any work that needs to be done is billed out at a reasonable rate and is done quickly and professionally. It's good for me and good for the tenants. I've recommended them to friends and colleagues and would highly recommend them to anyone else. They are great people. read more

Andrew was fantastic. I put my house up for lease and he was able to quickly find a renter that met my requirements. He takes care of both parties and is a great intermediary between me and my rentors. Highly recommend. He's been managing my property for the past year and a half and I'm going to keep using him as long as I own the property. read more

I've been an out-of-state owner of a property in Tacoma for over two years, have worked mostly with Andrew, and have been very satisfied. My emails have always been returned in a timely fashion, and I've never had any problems with the management of my property - appliances that needed to be replaced have been replaced for minimal cost, I've paid very little in maintenance fees (even for complete repainting of the outside of the house required by my HOA, and other similar projects), I've had very little time when the property was not rented out, and I always got timely owner statements in email before they switched to the current online service for those. I wouldn't hesitate to use their services again for another property. read more

I rented a condo for a year and while it is true they almost never answer the phone my frustration is with the leasing agent Andrew. When he showed me the condo he was looking at his phone most of the time and wasn't able to answer my questions fully. He was VERY glib and arrogant with me. Once I moved in I will say the maintenance crew especially Harry were terrific. But again when I got ready to move out Andrew was incredibly rude dare I say an a%#hole! Customer service is not his strong suit. read more

Tacoma Property Management was highly recommended to me by a friend (specifically Andrew). My friend lived in one of their properties years ago. She bought a house prior to the end of her lease, and Andrew (and team) rented their place as quickly as possible so that they wouldn't have to pay a new mortgage and rent simultaneously. My husband and I have now lived in two of their properties, for the last 2.5 years. Our experience with them has been very positive. Andrew responds to texts or emails immediately (even on weekends), and fixes any problems very quickly. (Our microwave died recently, and a brand new microwave was in place the following day.) Now I highly recommend! read more

Tacoma property management could not have been better to us. We leased from them now for just over three years. Andrew Leigh was our contact there and every I only called him or needed something he got right back to us. When it came time to leave we received our deposit promptly with no questions asked. Great people! read more

This is a great company because of their ability to rent out places in a timely manner. In the last 2 years+ I have probably had this place vacant for 1 and a half months. They are very good at getting tenants. read more

It is funny how I have a similar story as those who rated these folks with one star. Tacoma PMC is ridiculously hard to get a hold of. We were tenants of theirs for a year, good tenants at that, and were getting ready to leave due to a military PCS. We tried to call them multiple times to let them know of our leaving, and make sure that we were going to be able to get our deposit back. Since they were not answering our phone calls, we had to physically go down to the office and speak to them. Andrew said to call/email him a week or so after we left (to give them time to do a walk through) and then he would let us know about our deposit. After that time frame has passed, we called and emailed them multiple times..AGAIN! This is a warning to future tenants that these people are too hard to get a hold of. In other words, customer service is not a part of their work ethic. read more

Do these folks ever return a phone call? No one ever answers the phone and the voice mail appears to be a black hole.

My wife and I just looked at a property with Andrew, and we were told that we would be able to get the property for a certain price if we submitted our application by a certain time. We did exactly that, and we were told later (after repeatedly trying to contract Andrew) that the owner wanted to go with somebody else. After we submitted the application, we were concerned that we wouldn't get the house, and that is exactly what happened. Even after getting the email that the owner went with someone else, we still did not receive a call from Andrew to contact us directly. Absolutely terrible experience, and we will not use this company again. We understand that the decision comes down to the owner, but if the property management company representative told us that something would happen, we assumed that we could trust him. I am usually a pretty understanding and patient person, but I will definitely be telling everyone I know that Tacoma PMC is a company to avoid. read more

Call them a few times about rental property, and they said they would call back, which they never did. I tried calling again, and leaving a message, still no call back. Company still has the property up for rent. This company is crap to deal with, good thing I never rented from them, I could only image how they would deal with a problem. read more

I have rented through Tacoma Property Management for 2 years now and have continually been impressed by them. There are times I've put in for a service request and before I'm even sure the email is sent the phone is ringing. They showed some compassion when I was called out of town on an emergency and forgot to deposit my check. Andrew in particular is amazing - he has many times gone above and beyond the call of duty for me which I never expected but appreciate so much! read more

I have never received such poor customer service with a property manager until today. I had scheduled an appointment for Monday afternoon and was given a call an hour before that scheduled appointment saying we had to cancel because they "double-booked." Because I was interested in the unit, I decided to go along with the rescheduling and pushed the viewing to Wednesday. Literally 45 minutes before my scheduled appointment on Wednesday, I received a call asking to push the appointment to 15 minutes later. Prior to this call, I had NOT received a confirmation call as I was told would be made before the appointment earlier that morning. As you might imagine, I was irritated at this point. Two minutes later, I received a call from someone else at the office calling to confirm my appointment without knowledge that it has been pushed 15 minutes forward. I arrived on site a little early and waited, but the agent did not arrive until a few minutes AFTER the rescheduled time. Granted, he had his child with him, but tardiness is not professional conduct. Upon entering the place, the agent found that the keys to the unit he was going to show me were the wrong ones so he showed me another vacant unit which was dirty and unappealing. The agent didn't bother to ask if I had any questions, didn't explain or even try to "promote" the place in any way or manner. I was so disgusted by the stark lack of professionalism and the place itself that I left within a minute. I will now be avoiding any place being rented out by Tacoma PMC. read more

Have been working with Derek getting our house ready to rent. He has been AMAZING! Very easy to get a hold of, taking care of all the details in a timely matter. Couldn't have asked for a better property management team! read more

I own two rental properties in Tacoma and have been using TPM for 4+ years. They are amazing!! When a renter {who moved in before TPM started managing for us} trashed our property on move out, TPM stepped in and helped us with everything from returning the property to rentable condition to communicating with the tenant. They're such a sanity saver!! They always seek several bids when our properties need repairs to make sure that we get the best possible rates and they always communicate pertinent information about tenant move outs, repairs, etc. Two very big thumbs up!! read more

Terrible business. Never return calls or emails. Do NOT list your home with these people. They clearly work for the tenants not the homeowner. We are still waiting for them to clean up or compensate for damage after previous tenants moved out. read more

We had a terrible experience with Tacoma PMC. They are completely unresponsive to calls/emails/texts. When we had given notice to vacate, they entered our home numerous times without letting us know first--not just for showings but they also had people working at the home without us knowing. Eventually, they moved a new tenant in while we were still paying for the lease and refused to refund our money for the time a new tenant was in the home. Clearly they do not know and/or understand Landlord Tenant Laws. I would definitely recommend not renting a home they are managing--and certainly wouldn't want them renting out my home either! read more

I rented from this place for 8 months and received nothing but horrible service. Dealing with them has been nothing but a nightmare. This is what I would call slumlord. If you have a problem, they do not return your phone calls and could care less as long as they get their monthly rent check. I rented a house and I was an excellent tenant but I could not get them to even come replace a broken light fixture so I did not have light in two rooms. Then during the winter, I learned that the gas heater was not installed correctly. This caused condensation to build up on the walls and cause mold to grow which made me sick. During the Thanksgiving holiday, I finally got a hold of someone they told me to STOP using the gas heater but never provided me with alternative heat. The temperatures were dropping down into the teens yet they did not care that I was freezing. I just moved out last month and I see they have the property listed again with some false advertising. The ad says the house was "Completely rehabbed in the last 3 months with new appliances and all new flooring throughout the entire house". This is a complete lie. I just moved out last month and there was nothing "completely rehabbed". The ad and pictures are exactly the same ad they used that I fell for. Renter BEWARE~! read more

My family and I had an extremely unpleasant experience with Tacoma PMC, particularly with their employee Derik. We were not looking to rent from them, nor were we tenants of the company. We had been renting our home from someone we knew personally, and when we decided to move, the landlord chose to use the company to manage his house since he lives out of state. When I had first met Derik, I believed that he was a nice, professional guy. That perception was quickly changed. I have a 6 year old and a 10 month old, who both came down with high fevers. Derik called me the night before he wanted to do a "showing" of my house first thing in the morning. I explained to him how sick my kids were and that I didn't want to be taking them out of the house right now, but hesitantly agreed knowing that he was showing it to multiple parties. Derik told me he would call as soon as he left so that I could get my kids back home. He NEVER called me, and he NEVER responded to any of my calls or messages asking if I could return home. So, I aimlessly drove around Tacoma with my kids and their 102 degree fevers for an hour. On top of this, Deirk locked me out of my house after he had done a showing, and I had to get a neighbor to watch my children while I hopped the fence and broke into my own house through a window. If you have young children, you understand how hard it can be to leave your house on the drop of a dime. When I couldn't accommodate a time that Derik scheduled a showing (keep in mind he NEVER asked me what times work best for my family), he would call my landlord, and complain to him that we were not being helpful. Then, the landlord had to be the mediator between us and Derik because he couldn't muster up the decency to figure it out with us on his own. Also, my good friend had returned from Thailand after two years and was coming over for a barbeque/homecoming party. Derik wanted to show the house during that time and I said no, he called 3 hours beforehand. It absolutely didn't work for us, and Derik didn't seem to care how important it was to us. I could tell from his tone on the phone that he was angry with me, he sounded short, irritated, and that I was an inconvenience for him. He called the landlord to gripe, and my husband received and text from the landlord saying how Derik had called him "freaking out" about us. Derik had ZERO care for the fact that my family and I still lived in this house, we clearly didn't matter to him. We paid rent for that month, and Derik was booting us out of our house nearly every day to show it to others. His customer service towards us was awful, he is one of the most fake human beings I have met. I can't express enough how terrible our experience with him was. Since we were not his tenants, it was obvious we meant nothing to him. We were an obstacle in his way. My husband called him to ask him not to call the landlord every time we couldn't accommodate a showing, and to just work out another time with us instead, he also let him know he didn't appreciate the way he would speak to me over the phone. Derik started and argument with my husband on the phone. This was the WORST customer service experience I have ever had in my life. I highly discourage anyone from using this company. It seemed all he cared about was the money it would bring in, not the people who live there/would be living there. read more