I called and had my Honda Accord towed from Kroger to my home. When the guy arrived and backed up, the hydraulic hose shot out oil on the concrete. He had to get another truck. When he did pull my car up on the trailer, the car was in park and he could not figure how to take out of park and pulled it on the trailer. When delivering the same thing and he worked to get it off the truck. He called his boss and was told how to take out of park and did and the car front tires then rolled. After driving it, I hear a humming noise and not sure the damage it caused and have a mechanic coming over today to inspect. This is the worse tow job I have ever experienced and not sure how much damage has been done to my car now. We may end up in court if the damages to my transmission end up being $5000. and could from what I have read for sending an ignorant person to tow my car when he said it would not be pulled in park. read more

Bagged into a handicap space for 10 minutes to take my pregnant daughter things inside her apartment in Tunica Ms , five minutes later my truck was towed .Leaving us stranded . This company is a scam who targets people who are down on their luck . Terrible company I hope they are sued out of business read more

These RACIST idiots charged my husband $328 to pick his car up after being on their lot for maybe 10 hours; WE PAID IT. His car was missing a battery and we needed to install a new one in order for us to move it, which they wanted us to pay $75 for. Our mechanic simply asked them how can we move the car without the battery; because of him asking this question they then decided to block our car in and demanded that we pay ANOTHER $375 to let us off of their lot. My husband offered the $75 just so we can go on about our way, BUT NO!! Every time my husband asked about us being able to leave peacefully, they taxed $100 just for us to leave. Needless to say, we were not able to drive away in OUR car. read more

This company is unprofessional and illegal like A1 towing. They tow your vehicle and get upset when you ask them about fees. I had to ask questions several times before they would give me any information. Long story short they stole my vehicle and we had to do a police report. The only way we located our vehicle was using a factory installed tracking device. read more

This company sucks !! Bad service and would not give let me boost my own battery and charged me and extra 50 dollars

They use illegal intimidation tactics on people. If they try to tow and you can get in the automobile before it is towed, call the police. They will force them to cut it loose. Car can't be towed with person in it, you're being taken against your will. Most that will happen is you move the car or simply pay the cheaper fine. Bottom feeders of society read more

They are rude as anything. If I could really say what I wanna say I would be banned. They charge too much and everyday they are holding it it's a big charges. They lady on the phone was rushing me off the phone wouldn't tell me much bout my car and the never reported that they picked up my car for where I parked it. They go through apartments just picking up cars to take money from people. Since they didn't report my car they basically stole it. They picked up today and want me to pay almost $400 on Monday to get it out. That's crazy. I hope they don't make the wrong person mad doing this.‍ read more

Ain't shit! Racist, stole the ball off the back of my truck. Charge $75 for the doc fee which ain't shit but the receipt!

They towed my car illegally and they are very rude and nasty. They should not be in business.

They need to put them out of business these people come all the way from hornlake to Memphis Tennessee highland meadows apartment to tow people cars away then they charge you so much to get your car back out it's like you paying a car note and I don't think that's right they should go out of business Memphis towing don't even cost that much at all hope God see everything that they doing to good people karma is something else and best believe you don't do good people wrong my tires wasn't even on flat they say because My tag was out of date but I was getting my new sticker but once I get it out and get my new sticker and if the lords will they will see how it feels read more

Do not use this company.... They are money hungry and overpriced. They towed my car with my handicap sticker inside.. the receptionist is very snappy with an attitude l. read more

Only 1 star because there's no option to go lower!! This Tow Service towed 4 vehicles that were parked across from Hilton Garden Inn (Southaven) at JC Penny parking lot closest to the Hotel. This was during the ice storm power outage (Feb 4-7) and nobody authorized them or called them to tow the vehicles. They just did it on their own and wanted to charge $214+ for each car, only took cash and had a rude B*+ch on the phone. Eddie runs it and is a complete A$$. I contacted the Mall Operations Supervisor, as I waited 2+ hours to get my truck back, bc Eddie said he was on his way each time someone called him. Mall Supervisor went above and beyond to get our vehicles back without us having to pay. Laser Tow damaged other persons tire from dragging it through the parking lot and Big Derrick made Eddie buy him a new tire from next door. I pray this business goes under. It was theft bc he was not authorized by anyone and Hilton said he'd been doing it since November, every night @4am. Hilton didn't warn people either. After our cars were towed they placed a big stack of fliers on the counter, warning ppl about parking across the street. They were behind the counter until that point. They didn't understand the assignment!!! Hilton you failed and your review is next!! Eddie will mess with the wrong person one day. I wish I could be present that day :) read more

Evening Facebook update on my vehicle so all this time we thought that the car had been stolen a towing company by the name of lacer towing out of Southhaven, had towed my car on Saturday night. My son went to an apartment complex, called the parks at Paisley off of Knight Arnold in Hickory Hill. He had left with his friends for a moment and when he came back, the car was gone. Mind you when a car is towed they have 30 minutes to dispatch it to the police officers, they did not do that so we assume that the car had been stolen the police officers came out did a report and here we are today on a Monday thinking the car was still stolen . So what I did I called the apartment complex today to speak with the young lady to ask if they had seen anything on camera. She asked me to describe my car and I gave her the details so then she tells me well yes our towing company towed it and I asked her what towing company because I had made a police report and it was not in the system .She gave me the name of the towing company which is in Southhaven so my question was why was my car in Southhaven when I live in Memphis furthermore, the towing company did not dispatch Memphis police department to let them know that my car had been towed and they had it for three days technically the towing company got my car in the wee hours of Sunday morning, so that's from Sunday until today charged $369 for having my car for three days and I had no clue that they even had my car and I had I not called the complex I would not have known where my car was and they would've racked up thousands of dollars I'm gonna find out what needs to be done. I'm gonna call the Better Business Bureau on this lacer towing company in Southhaven because they are doing illegal things so I'm putting them on blast thank God that the car was not stolen and my son gets the car back safe and untouched thanks to everyone that shared my post. Thank you all so much !‍ read more

Our BBQ smoker had a flat and we called laser for a tow. They hit a low bridge and advised they could fix the issue themselves. We let them try but they failed. Not only did they fail, but they did not honor their word and are now dodging us to make it right. Poorly run operation to be generous about it. read more

I hired them to keep trespassers off my property. That did an outstanding job. They are fast and professional. I highly recommend them.

If I could give less I would. They are thieves. I had my car towed when I got it back my coasta sunglasses were missing. I will NEVER recommend them read more

they damaged my car, they towed it illegally and they are literally f'n people over, dont know how this company is still in business

As long as there are no low bridges you might be ok. They screw everything up! Wrecked our grill! Won't fix it!