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    Lazy Rayzz RV Park

    1.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    4 years ago

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    Lake Buchanan RV & Cabin Resort

    Lake Buchanan RV & Cabin Resort

    3.1(36 reviews)
    4.2 mi

    We always have a good time at Big Chief! The park is always clean and the staff is very friendly…read more We will be back!

    I never leave negative reviews, but after this experience, I feel obligated to share what happened…read more We booked a Memorial Day weekend stay and were looking forward to spending quality time with our family. Prior to our arrival, Brandie contacted us and informed us that our original cabin reservation had been canceled due to reported bed bugs. We were reassigned to another cabin, assured it would be prioritized and ready before check-in, and told we could stay four days free of charge because of the inconvenience. After arriving and waiting for hours, we were finally allowed into the replacement cabin only to find dirty sheets stuffed in a closet, stained bedding, dirty and rusty kitchen utensils, and overall cleanliness concerns throughout the cabin. Given the circumstances surrounding the original cancellation, we did not feel comfortable staying and immediately left the property. We never stayed overnight. What happened next was even more frustrating. We were provided documentation showing a refund amount, leading us to believe the matter was being resolved. Later, Ashley with corporate informed us that we would also need to submit a refund request through Hipcamp. We followed those instructions, only to have the refund request denied by Brandie and Dickie (management) with Lake Buchanan Resort even after we had been provided a refund receipt and despite never staying at the property. The lack of communication, consistency, and accountability throughout this process has been unacceptable. We took time off work, purchased supplies and groceries, and planned our holiday weekend around this trip. Instead, we were left without a vacation, without a stay, and without the resolution we were led to believe had already been approved. Unfortunately, this experience was mishandled from beginning to end. Potential guests deserve to know exactly what happened before choosing to book here. Extremely disappointing experience and poor management. I do not recommend this place to anyone. We have kept records of all communications, refund documentation, and correspondence related to this matter. We hope management will review the situation and do what is right.

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    Lazy Rayzz RV Park - rvparks - Updated June 2026

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