My aunt was here a few years ago. The only thing that saved her was family members were there…read moreevery single day. No one can be there 24/7 though and that is where the nightmares begin. She needed a lift and these places promise lift care but the aides aren't properly trained and not enough staffing. My father was in a Benchmark facility and I had to pull him out. Anyone who needs more attention will not do well in Benchmark facilities. Though they look lovely, it is all smoke and mirrors. Beware.

My father lived at Benchmark Clapboardtree for three years and received excellent care. As his…read morehealth declined and his needs increased the staff were exceptionally good with him. Everyone from management to kitchen staff were kind, respectful, compassionate and skilled. I will be forever grateful that we chose such a wonderful facility for him to live in through his final years.

This rehab center is poorly run. A family member is curently there to rehab after surgery and I…read morecan't wait until they are out of this facility, Either this center is understaffed or undereducated on how to rehab a patient. My family member has had to wait up to 3 hrs to get some Motrin for pain. When she presses her call button it takes about 20-30 min before anyone shows up. What if there was an emergenc?!. The food is cold and gross. I wouldn't recommend this place to anyone . When she asked her for water they bring her the tiniest cup of water. The floors are all torn up and have been like that for a week. The staff is not friendly.

We moved in in April. No regrets! Food is good especially the seafood! Lots of actives to choose…read morebetween: games, exercise, history, music, and nature; follow your interests!

My father has lived at new pond Village for 20 years. We were very happy there until benchmark…read moretook over. The food has gone horribly downhill, they have spend a ton of money on renovations, yet do lot seem to be successful attracting whatever new clientele they were hoping to attract. If my father was younger I would move him. We have been very disappointed.

Not really a traditionally reviewed Yelp category but as many of us older folks in the area may one…read moreday be looking for a place to hang our Red Sox hats, I say this is where you want to be if you can afford it. Jim P's terrific review says it all. Orchid Cove is better than great in just about every way! Had a nice lunch there today with mom. Perfectly grilled Rueban with fries for a side. Came out quick and hot. Eaten there many times and it's always good with courteous, attentive service. That being said dining is by invitation only from a resident. Lucky me. Took a nice walk around after lunch really beautiful grounds this time of year.

I couldn't disagree more with the other review (dated 5/27/20) of Orchard Cove on Yelp. My aunt has…read morelived there for several years, I have visited many times, and I have NEVER seen any evidence of vermin, broken things, etc. Both the facilities and my aunt's apartment are in pristine shape every time I've visited; any problems with apartments are fixed promptly, and the staff takes great care in keeping everything not only in top-notch shape, but well decorated and pleasant. It's not perfect - no place is - but the relatively small problems at OC do not in any way overshadow the friendly and helpful staff, good food, interesting and useful programs (including performances, art classes, book club, talks on various topics, etc.). I looked at numerous elder communities with my aunt before she moved here, and you will not find anything better (although you will find others that are also excellent - the final choice is determined by location, cost, environment, and personal preference). I would not at all hesitate at all to choose OC for an elder community!

I started working here in January 2022 , when I joined the team staff was unprofessional not a lot…read moreof diversity hiring one particular race. Nurses didn't care what you had to say as a CNA , especially when it came down to the resident. Horrible work environment. One nurse called me rude for not saying good morning to her. May of 2022 I was sexually assaulted here and other horrible things happen here I would not recommend this facility to loved ones. If I could give zero stars I would

My mother moved to Brightview in November 2017. I'm writing this at the end of March, 2018…read more Enough time to write a useful review. Someone wrote complaining that the Jewish residents were upset by the food. That may be, I don't know. My mother loves the food! I've eaten with her many times, and while I wouldn't suggest Brightview for date night, the food is good and the staff are saintly about putting up with the frequent complaints from some of the residents about EVERYTHING. It is so ridiculous at times that you can't help but wonder if these folks are used to having private chefs prepare their food. Everything from the shape of the mugs to the temperature of the soup! It's important to remember this is a care facility, not a resort. Don't move there for the food! I find it shocking the way some of the residents talk to the staff. And they just smile and keep working. Saints I tell you, saints! Every single staff member at Brightview knows who my mother is by name. Every single staff member at Brightview will stop what they are doing to answer a question, point you in the right direction--whatever. They are very service oriented. They are also polite, friendly, and energetic. My mother can't remember anyone's name and she refers to them as "my darling girls who take care of me." I can't even express how it makes me feel to know Mom feels that way. It is gut wrenching having to tell your mother she has to be moved into a memory care unit--Mom shed a few tears, and didn't understand why. But now that she is there, she is doing just great. They have lots of activities, and she is now getting the help she needs with dressing, bathing, and other person care things. Memory care residents get 20 hours of one-on-one help per week. It's fabulous! Mom's apartment is beautiful. No kitchenette in memory care which has proved to be a blessing. She isn't obsessed with saving her half eaten lunch anymore, and the staff know she won't actually EVER eat food she takes out of the dining room, so she is discouraged from doing that. Her laundry gets done, her sheets get changed, and her apartment is cleaned. The facility itself (common areas) is spotless. Yes, it's pricey, but it's less than the other memory care facility in Canton, which seems to be perpetually full anyway. Maybe people don't know that there is another beautiful facility a few miles away with space that costs a little bit less? I do wish that caregiver "children" like myself were able to get the daily schedule of activities via email, so that I could encourage Mom to participate in the things I know she'd like. I think they're working on that as they were collecting email addresses recently. All in all, I am very happy with Brightview.

Such a warm and vibrant community! Friendly folks and so many fun things to do. Talk about a place…read morewhere everyone knows your name!