This rehab center is poorly run. A family member is curently there to rehab after surgery and I…read morecan't wait until they are out of this facility, Either this center is understaffed or undereducated on how to rehab a patient. My family member has had to wait up to 3 hrs to get some Motrin for pain. When she presses her call button it takes about 20-30 min before anyone shows up. What if there was an emergenc?!. The food is cold and gross. I wouldn't recommend this place to anyone . When she asked her for water they bring her the tiniest cup of water. The floors are all torn up and have been like that for a week. The staff is not friendly.

My aunt was here a few years ago. The only thing that saved her was family members were there…read moreevery single day. No one can be there 24/7 though and that is where the nightmares begin. She needed a lift and these places promise lift care but the aides aren't properly trained and not enough staffing. My father was in a Benchmark facility and I had to pull him out. Anyone who needs more attention will not do well in Benchmark facilities. Though they look lovely, it is all smoke and mirrors. Beware.

My father lived at Benchmark Clapboardtree for three years and received excellent care. As his…read morehealth declined and his needs increased the staff were exceptionally good with him. Everyone from management to kitchen staff were kind, respectful, compassionate and skilled. I will be forever grateful that we chose such a wonderful facility for him to live in through his final years.

If I could give it a 0 star I would!! This is ABSOLUTELY THE…read moreWORST REHAB my family member has ever been in She got WORSE instead of better.!!! All her clothes were stolen....think twice before you or a family member go to this place. It is SO understaffed it's sad. I TRULY feel bad for anyone who ends up here.

My mother was in this facility, and I visited my mom every weekend. She had Alzheimer's. One day,…read morePam, the social worker, called me at work at 4pm. Apparently, my mom had been raging all morning and afternoon. Rather than call me when the raging started, she had her sent to Saint Elizabeth's psych ward and started using the term FTD to describe her condition. She said she had never seen such violent behavior. (My mom was 5'2" tall and about 105 pounds, mind you.) Since I worked for the Alzheimer's Association at the time (which is probably the real reason my mom was sent out, as I was fully aware that this facility did not have the required activities programming to market itself as having an Alzheimer's unit but did so anyway), I called contacts at McLean and had her transferred there. Her doctor there said my mom had no business being in a psych ward. She had Alzheimer's type dementia, and her behaviors were relatively common. I had her transferred to Newton Wellesley Alzheimer's Center, and the staff there cared for her lovingly and with tremendous empathy and kindness until she passed away yesterday. I'm writing this review now because I don't want any family to have to suffer through what we went through. If you are absent and don't really care about your loved one with dementia, then choose Golden Living Center in Dedham. However, if you love your mom or dad and plan on visiting regularly, then place your parent somewhere else. You will sleep better, trust me.

My mother moved to Brightview in November 2017. I'm writing this at the end of March, 2018…read more Enough time to write a useful review. Someone wrote complaining that the Jewish residents were upset by the food. That may be, I don't know. My mother loves the food! I've eaten with her many times, and while I wouldn't suggest Brightview for date night, the food is good and the staff are saintly about putting up with the frequent complaints from some of the residents about EVERYTHING. It is so ridiculous at times that you can't help but wonder if these folks are used to having private chefs prepare their food. Everything from the shape of the mugs to the temperature of the soup! It's important to remember this is a care facility, not a resort. Don't move there for the food! I find it shocking the way some of the residents talk to the staff. And they just smile and keep working. Saints I tell you, saints! Every single staff member at Brightview knows who my mother is by name. Every single staff member at Brightview will stop what they are doing to answer a question, point you in the right direction--whatever. They are very service oriented. They are also polite, friendly, and energetic. My mother can't remember anyone's name and she refers to them as "my darling girls who take care of me." I can't even express how it makes me feel to know Mom feels that way. It is gut wrenching having to tell your mother she has to be moved into a memory care unit--Mom shed a few tears, and didn't understand why. But now that she is there, she is doing just great. They have lots of activities, and she is now getting the help she needs with dressing, bathing, and other person care things. Memory care residents get 20 hours of one-on-one help per week. It's fabulous! Mom's apartment is beautiful. No kitchenette in memory care which has proved to be a blessing. She isn't obsessed with saving her half eaten lunch anymore, and the staff know she won't actually EVER eat food she takes out of the dining room, so she is discouraged from doing that. Her laundry gets done, her sheets get changed, and her apartment is cleaned. The facility itself (common areas) is spotless. Yes, it's pricey, but it's less than the other memory care facility in Canton, which seems to be perpetually full anyway. Maybe people don't know that there is another beautiful facility a few miles away with space that costs a little bit less? I do wish that caregiver "children" like myself were able to get the daily schedule of activities via email, so that I could encourage Mom to participate in the things I know she'd like. I think they're working on that as they were collecting email addresses recently. All in all, I am very happy with Brightview.

Such a warm and vibrant community! Friendly folks and so many fun things to do. Talk about a place…read morewhere everyone knows your name!

I cannot say enough wonderful things about this home care agency. From the very first interactions,…read morethe Firstlight team demonstrated compassion, professionalism, and dedication to providing the highest level of care. Every caregiver who supported my mother (who can be difficult at times) treated her with dignity, patience, and kindness, creating an atmosphere of trust and comfort that immediately put our entire family at ease. The staff went above and beyond to ensure all needs were met. Communication with Firstlight was always clear, reliable, and reassuring. I have to give a special shout out to Elise, who I primarily communicated with from Firstlight. She was always responsive, flexible, and proactive, which made an incredibly stressful time feel manageable. Her weekly updates helped my family work with the team to be proactive for next visits. That was greatly appreciated. Firstlight takes the time to understand individual preferences, routines, and personalities. Their attention to detail and compassion gave us peace of mind knowing our mom was in the best possible hands. If you are looking for a home care agency that delivers service with integrity and professionalism, I wholeheartedly recommend them.

The ladies are sweet enough, the owners were a bit demanding on criteria. . First light didn't…read morereally listen to my needs, so on some days it was a hit or miss. If you are someone seeking long-term care top dollar pricing, this may be a good fit. What I did like about them is that every single person showed up on time. Some aids had their own special talents. One was a champion towel folder, and then Jenny was intimidated By the way those towers were folded and opted to keep them in a plastic bag, and then demanded that I folded my own towels. Jenny scented in Jimmy Choo perfume at $150 a bottle, but still needs training in customer service, listening skills and most importantly mindfulness. Had this awful habit of picking something up and putting it down and then forgetting where it was and spent 30 minutes of my time, looking for something things that she put down because she wasn't paying attention. Then out of frustration questioned me on why I needed this item. I found her to be wasteful. Some of the other ladies were respectful and delightful. I just can't think of their names at this moment. And then of course my favorite. KIARA! OMG, what a GEM! Always willing to do whatever I asked. Genuinely happy to come back. We formed a real kinship. She is a registered nurse and I believe The higher education made the difference in this scenario. Through her training to become a nurse she taught me a little tips and tricks that I can use for myself, things that I will treasure forever. FIRSTLIGHT, gives the impression that they'd like to be better than the competitors, and I do believe that they are and that their effort to unite the caregivers with an online training is wise. I would only suggest that they throw in a couple of new classes every now and again , so nothing else slips through the cracks. I have to add Kiara is a true asset to your company, & I hope you value her as much as I did.

Thank you so much, Toni!…read more In May of this year, I mentioned to my friend Antoinette that after 20+ years in procurement, I was seeking new employment. This time, I wanted to feel connected to something more meaningful than just a paycheck. She had told me about the engagement opportunity two years ago when I shared yet another fitness certificate as a life coach with a focus on body transformation. Although I have been a fitness enthusiast all my life, it was never my job. Hence, my career and personal interests were always separate. Thanks to Toni, I feel whole. I will be joining the LCB family in Doylestown, planning activities for those amazing residents. I am so very fulfilled and have found my purpose.

LCB has a veterans discount only for new customers not for existing…read more LCB bought anthology and didn't give the discount to existing veterans They don't care about veterans they only care about new customers