Been to this location twice , I only really like one scent from them because for some odd reason everything else is so pungent on me ? Idk maybe my body chemistry doesn't mesh well with the accords in the scents or I've been unknowingly cursed by a scent wizard. I was tempted to buy the Palo Santo home fragrance and use it as a perfume , it smells so damn good but one of the employees "informed" me it was a home scent... I know, please I wanna be delusional. Staff is super friendly ( I keep hearing Le Labo staff is mean??? Never had that problem) bought 3 samples to decide which scent I'll be buying and they all were not it so I will be buying the Palo Santo scent , teehee... read more

It's not everyone's cup of tea, open your sense to something different and unique and see if the right smell is here for you. Strongly urge you to sample and wear with your own chemistry as it will affect the long term outcome. Personally wearing them for several years and I always receive complements when I do. Artisan parfumerie experience is nice, made to order, high quality hand crafted aesthetically pleasing design for a premium price. * they have a refill program for large bottles of perfume which are worth the discount. Sustainability and recycling is very thoughtful. read more

LE LABO BROOKLYN - WILLIAMSBURG - Candle gift sets - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

Came here to say the same thing as everyone else. Poor customer service, rude and immature staff. I've been to two locations before in Manhattan and this one in Brooklyn is by far the worst. Please fire these unprofessionals. read more

This review is pertaining to the coffee shop. I've walked by Le Labo numerous times and never realized that there was a coffee shop attached to the store until a friend of mine wanted to check it out. The barista was very friendly and as a casual coffee drinker, I was satisfied with my coffee choice. I honestly, wouldnt be able to tell you the difference between good coffee and bad coffee.. I was just tagging along with a friend. She seemed to enjoy her coffee though and did not have any complaints. The pricing for the coffee was also reasonable compared to other coffee shops in the area. I did appreciate the barista letting me know which size cup XYZ coffee would come in (esp not being a huge coffee drinker) read more

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This is an interesting coffee shop due to its affiliation with the perfume store next door. It's easy to miss because it's discrete, but that what I love most about it. You avoid the crowds to normally endure at nearby coffee shops. I like the ledge against the window that faces the street. Another thing I like about this particular coffee shop is the sizes. They sell hot coffee in an 8 oz cup. Weird for me to say this, but I'm noticing so many places start off with 12 oz. Which is perfectly acceptable for a latte, iced coffee or cold brew. If you prefer your coffee black with only a splash of milk or just a little room for milk, 12 oz is a bit excessive. Just saying! Mini rant over. Will be back. read more

LE LABO BROOKLYN - WILLIAMSBURG - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

The cafe is small and meant to be for to-go orders. Loved the aesthetic and the coffee was by La Colombe so it's good. There's only 2 high stools for sitting. read more

LE LABO BROOKLYN - WILLIAMSBURG - Coffee bar area - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

My favorite of all the Le labo locations. Everyone is super nice and the store has great energy.

I could give zero stars, I would. My experience at this store was nothing short of appalling. I visited to refill my bottle, something I've done before without issue. However, the store associate told me they could not honor the refill discount because I had removed the old label. When I pointed out that my bottle is engraved with "Le Labo" and still contained a small amount of the original fragrance, I was told that they "didn't know where I got it" and that the missing label made it ineligible for a refill. They asked if had a receipt. While i was looked for the receipt the manager got involved, and the situation quickly escalated. Instead of handling the issue professionally, she became confrontational and dismissive. She stated that even if I provided a receipt, they still wouldn't honor the discount. When I explained that I removed the old label because, during my last refill, they placed the new label over it and it looked sloppy so me being type A I removed it so I would encounter that issue again, she refused to acknowledge my concern and insisted, "That's how we do it." Rather than offering a solution or politely explaining the store policy, she continued to belittle me in front of other customers. I was publicly humiliated over something as trivial as a label--despite my bottle being clearly identifiable and still containing Le Labo fragrance. To make matters worse, as I was leaving, she even told me never to return to the store. This level of unprofessionalism is unacceptable--especially from a brand that prides itself on exclusivity and craftsmanship. I will never shop here again, and I highly encourage others to take their business elsewhere. read more

Five stars for the oat latte. Be aware that they don't have the whole milk option, oatly and almond milk only (feels I'm in a San Francisco cafe ) read more

LE LABO BROOKLYN - WILLIAMSBURG - Latte - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

What a beautiful store. It smells like heaven. The staff is nice and helpful. They have a good variety of types of scents. I'm sure you can find one you like :) read more

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This review is for the cafe behind the store. The coffee is a lil mediocre in taste, if I'm being honest. Flavor is not robust and the oat milk they've chosen doesn't foam well (common issue, but would have expected slightly better curation from Le Labo.) But the vibes are what elicit a 4/5 star review. This NYer doesn't like conversation before caffeinating, but the workers hit that rare mix of friendly but not annoying... which is especially challenging to find among baristas, oddly. And the lingering Le Labo scents under the coffee notes, the interior aesthetic is just what a tired brain needs. Would return jsut for those vibes, as most of the coffee in wburg is *also* mediocre and lack these good vibes. read more

This store seriously discriminates against people of color. You walk in and you're not greeted and to top it off, you feel like you're being watched. Seems you have to be White to get some acknowledgement. Every other White customer that came in was greeted. As a person who has lived in France, where Le Labo fragrances are from, would much rather purchase a plane ticket and buy my fragrance there. Seriously, get a clue!! read more

First time shopping here and I have to say they have some amazing smelling fragrances, everything is mixed on premise while you wait. When you walk in my first impression is how organized and clean everything was, plenty of samples to smell or try on. Everyone who worked there was very friendly, helpful and knowledgeable, they gave told me that I was able to add a little customization to the label of whatever fragrance I was buying and I thought that was pretty cool. I ended up buying Santal 33 and the Matcha 26 at first, I sampled Another 13 and didn't realize how good it smelled until I was back in the car and my friend told me that it smelled really good so I ended running right back and picking up a small bottle of that as well. I definitely will be heading back there for more I'm glad I stopped by and everyone working there made it a great experience too! read more

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The staff at the store were rude, paid for a fragrance, and didn't provide a bag. When I asked for samples, which they usually offer, I was given poor-quality products even though I specifically requested a fragrance after spending so much in the store. The manager and employees need to improve their service. read more

Best coffee in town! Love the fact that nondairy milk is their standard as every other place in the neighborhood charges you extra for oat milk or almond. But not at Le Labo! Only place in Williamsburg where you can get a cold brew with oat milk for less than $4!!!! That's like some early 00's pricing right there! read more

racist business! they gave my white friend 15 samples when she spent $45 without her even asking. i went in and spent $300. i asked them for some lotion samples after paying and he literally handed me one. look at their reviews. they are known for treating minorities like garbage which only makes them a trash establishment. they've lost my business and will lose much more. read more

This was the most unpleasant experience I have had shopping with this brand. Being a customer for over ten years I have always had amazing and kind experiences. I have also shopped in many places. I can in to the BK location to get some small size products for the trip im on. When I entered I was sub greeting with a "hey". Then I went to pick up a bottle and was told dont open that there are samples over there. Mind you this was coming from am employee sitting at the register across the room with an employee next to him. There was no effort in either of them to walk over to help me or guide me in the new covid procedures ( as I understand that things are different in many shops). I joked and said you guys should put a sign out and I got to blank rude stares back and the bearded guy asked me if i was ready. The was no " Is there anything you need help finding?" The next part was very rude. I had heeled boots, a long dress ? Long curly hair and he called me man and dude. As a black Trans person it is rude and jarring. Both works were white cis men. After I left I was shaken and confused. I when back in and returned the product and now am going to Manhattan to shop at that store. When I came back to return he had the audacity to mockingly say " o did I offend you or something.." I said what gave it away? Your rude and insensitive comments and my demeanor after at which he scoffed and asked if I wanted a receipt. UNBELIEVABLE. You need to train you staff in customer service and racial/trans sensitively. I WILL NEVER WALK INTO THIS SHOP AGAIN read more

Douchey customer service. They didn't tell me there's a no return/exchange policy so when I went to return something, the try-hard hipster obnoxiously pointed to a small piece of paper at the end of the counter which had, in conveniently small print, a no refund policy. I asked why they didn't warn me or point that out when I purchased and the clerk said "yea, I mean maybe that should be part of the conversation at some point" but also didn't acknowledge that it was super shady business. All in all, overpriced, but the worst part is dealing with the worst of Williamsburg stereotype, AKA an overly made-up man (see: manicured and covered in beard oil), in a trendy (?) set of overalls. Would not recommend and never, ever, ever getting back together (with Le Labo). If you were working the register 9/29 at 2:40pm, just a little word of advice: treat customers with respect. read more

Poor customer service. You will be made to feel like you are being done a favour by getting let into the store and shop. These kind of stores don't belong here and are doing a disservice to the brand. Won't repeat read more

I bought a very ambiguous smelling candle for my wife on Mother's Day. There weren't a lot of options and, to me, half were smokey/musty and half were soapy. Turns out she didn't like the one I bought at all and that didn't surprise me since the options were limited but I thought she would like it because of the brand. When I went to return it I was quickly shut down. I would have liked to exchange the candle but that wasn't an option. It turns out when they print out their "personalized" label (that's just the date they sold it to you), it's a death sentence and you're stuck with your well intended, but awful decision. The website for the brand says exchanges are fine if it's in the original package. Thanks for nothing! Won't be refilling perfume when it's done. read more

I always wanted to try Le Labo, and always loved the way it smelled on my friends. Today was the day I said f#k it! Left work early, and made my way to this dope location in Williamsburg. I was greeted when I walked in, and felt very comfortable. They weren't condecending nor douchey like the others mentioned. Juan was the gentleman that helped me. He was very informative and patient. I told him the notes that I typically go for, and he knocked it out of the park with his first pick. Thé Noir 29 was the fragrance purchased along with the discovery set, which he explained would be a better overall deal. Conversation was dope and energy was trill! I'll definitely be back! Y'all cats gonna break this jawns pockets! read more

I love Le Labo. I can't afford their cologne but whenever I see one, I go in and try them on. I heard Williamsburg location has a cafe with it so when I was in the neighborhood, I decided to drop in. The shop was smaller than I had remembered. We ordered coffee and the barista asked almond or oat, so then I realized it was a vegan cafe. It was a small side cafe but she was really nice. We got the almond latte and cold brew, both of which were pretty strong but really good. I like the whole idea here making your own scent enjoying a sip of coffee. read more

LE LABO BROOKLYN - WILLIAMSBURG - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

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I've been a big fan of Le Labo fragrances for years. So glad the owner decided to open the new location by my neighborhood. The store is a good size, clean, bright windows and top notch is the Cafe next door. Derelle is amazing, she greeted me with a big smile, very helpful and she knows exactly what she's doing. Hopefully I'll finish 3 bottles that I have soon so I'll get to refill them!! read more

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Customer service is severely lacking in this place. Also, the candle I bought here wasn't poured right (the wick is off-center) so it burns unevenly. I've tried to fix it but it's nearly impossible with an off center wick. The label has wrinkles too. Overall they did a rushed/half assed job. I expect a lot more from an $80 candle. read more

Today I had the pleasure of being at the shop I came in to purchase a bottle of Santal 33 which smelled amazing on a friend, I sprayed a sample on me and purchased a full bottle. About 10 minutes after leaving the shop I notice the fragrance was extremely peppery. I returned 15 minutes after my purchase and asked to exchange for another 13 fragrance. The store manager said " unfortunately I can't help you because all purchases are final sale " I then made a call to the HQ office and they were able to accommodate me. When I returned to the store the manager said " I thought I was suppose to call you back " he then gave me a 10 minute speech on why I need to be sure about my purchase and that he could never extend an exchange again. The store manager was extremely passive aggressive and very creepy. I will never visit this location again. read more

The Iced almond milk latte was really good. It tasted creamy and smooth. The chocolate chip cookie was moist and not too sweet. It paired well with the latte. This is such a cute place but beware it is small so seating is limited. Also it smells super good here!!! read more

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I LOVE their little cafe! Every Sunday morning I look forward to grabbing my latte and vegan pastry from this adorable perfume store (ALL their pastries are vegan, by the way! Woo!). The aesthetic is beautiful and so cozy! read more

LE LABO BROOKLYN - WILLIAMSBURG - Oat milk iced cafe latte - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

Today on October 11, 2019 around 12:50pm myself and my boyfriend walked inside this LeLabo location in Williamsburg brooklyn and were not greeted or acknowledged when we entered the store. We were in the store for about 5 minutes and not 1 employee asked us if we needed help, I even stood in front of two of them at the register waiting for them to finish their conversation so that I could tell them what I wanted. They kept talking so I walked away and went to tell my boyfriend that I think it's rude how we weren't greeted. Then a Caucasian couple walked in the store and the two employees at the desk lifted their heads to acknowledge them and they said Hi. When I seen that I told my boyfriend let's go I am not spending my money here. As we were walking out a black couple walked inside and I stopped to look back and see if they would be acknowledged or greeted, and guess what..... they were not. We decided to go to a different location in Soho where their customer service was extremely better than the Williamsburg location. read more

LE LABO BROOKLYN - WILLIAMSBURG - Location - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

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Once a great brand, Le Labo is now represented by unqualified children. Regretted my purchase the second I left the store.

The poorest customer service ever. Especially the small girl with curly hair at the front. I asked where to find a tester for a hand lotion and she pointed from across the room: "there". She was not kind or accommodating. She looked annoyed. Never shopping here ever again. read more

A parfumerie with an eclectic mix of different scents to choose from. Their specialty is customizing the scents specifically for their customers. Their lab is conveniently located on site so they mix their parfum onsite. They also sell lotions. The staff is knowledgeable and friendly. The prices range of their lotions and parfums range from $30 to $275. read more

LE LABO BROOKLYN - WILLIAMSBURG - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

In the search for cruelty free and natural fragrances I came across Le Labo on the internet and was happy to find that the reviews for the brand was overwhelming positive. I was in the neighborhood and decided to stop by and finally smell some of their fragrances. There is a wide range of products available from hair, skin and body care products, but the main attraction is their fragrances all of which are at your disposal to spray and try on. I went along smelling different fragrances and was approached by Jessie who was absolutely amazing! He went through some history of the brand and the process of making a fragrance. He gave me a tour of the store and helped to pinpoint notes within the fragrances. All the fragrances are made on site. They customize the label which is especially nice if gifting the items. There is something for everyone at Le Labo and even though some notes overlap no fragrances are identical. I love how they stress having a connection to the scents and really remembering a time or feeling. The fragrances are on the higher end side (I didn't end up picking up anything but would like to in the near future) but if you bring in your bottle after finishing it, there is a 20% discount if you refill the bottle which is awesome since it's an eco friendly brand as well. read more

Unfriendly to Asian customers. When asking for products, staff just said what's up?! Will never buy any Le Labo again! Uncomfortable shopping experience. Not even worth to put one star! You should retrain your staff with better manner. read more

Not a review of the product, just the customer service. The young women working was so incredibly rude and unkind today 4/17 at 4pm. It was my second time in two days trying to pick something up. I'm giving up. read more

This Has to be the worst location in NYC for Le Labo. Do not bother coming here I recommend you visit the friendly, welcoming stores in Manhattan before even thinking of this location, the staff is incredible rude and unwelcoming; my experience when visiting I would not wish on any customer. read more

Pretty solid, kind of very weird spot in Williamsburg. Its in the back of what I assume is some kind of apothecary skin care place but it's hands down the coolest looking interior of a shop. The barista was the only person back in the coffee shop and was a little short but not overly rude. Cappuccino was good, if not the best we had in town. My wide really enjoyed her oat milk Latte as well (apologies if it was almond, but I am fairly sure oat). Go for the convenience and cool atmosphere, stay for the awkward silences and solid coffee. read more

My friend and I went in to try on some scents.. we were never greeted when we entered.. or even acknowledged by any of the sales associates in the stores.. Everyone gave off a vibe that they were too cool to greet us, ok cool no problem. As my friend and I start trying on scents, a Male Caucasian Sales Associate with a beard and a bandana styled printed face mask RUDELY told my friend and I that if we wanted to try on scents to spray it on a piece of sample paper that they had there and to not touch the scents!!! Oooo ok I got it!!! So now you decide that you want to acknowledge us to basically yell at us... It turned my friend and I off so bad that we did not go through with our purchase! With his nasty attitude and horrible customer service we will not be returning! This is why retail stores are doing so terribly, and people just rather order online because the sales people are horrible and have disgusting attitudes! Get a Grip! If you're too cool to be polite to your patrons you should choose another job!!! Will never return here!!!! Gross!!! read more

Beautiful new space in Williamsburg. Didn't get the guy's name who helped me out but he was really cool and had a unique sense of style. Excited about my liquid balm purchase! There's also a Le Labo cafe attached to it in partnership with La Colombe. read more

Tris C - a recent reviewer - has no self awareness, youre embarrassing, complaint about a store you don't have to go in. eat sh1t.

Jean was fantastic. Although he was busy he graciously took care of me and helped me with my decision to get Jasmin 17. This lovely fragrance is settle but poignant without being too over powering and Darrelle graciously re filled his perfume with a smile. Great work guys! Keep it up read more

LE LABO BROOKLYN - WILLIAMSBURG - Le Labo - Cosmetics & Beauty Supply Near Me - Brooklyn, New York