My mother stayed at Citizens back in 2019 for about 3 months. She had fallen and had a broken wrist…read moreand a touch of congestive heart failure. She has some dementia but she was treated lovingly by the staff at Citizens. My brother and I were able to come be with her during the day. When she was strong enough to go to the cafeteria, we went with her. The staff couldn't have been nicer and by the end it was like staying with family. She had first rate physical therapy and speech that not only got her up and walking but saw her cognitive powers greatly improve. She had been bound to a wheelchair before that.

I was scheduled to provide some free music entertainment for the residents. Until arriving I was…read moretreated like dirt. Very nasty employees. Requirements to provide free music included hand sanitizing, half a physical, and fifty health questions. I left, no free music for them. They obviously didn't want music. I don't recommend anyone ever even consider wasting your time entertaining for this dump. Don't waste your time.

I have a relative living at this facility. Is it perfect? No, far from it. But we made 80+ phone…read morecalls and visited every facility that would take a Medicaid-pending resident and this was the best of the few available options. Let's face it: someone without money isn't going to waltz into a 5-star facility, and just has to hope for something adequate. At Northampton, care plan meetings happen every quarter and are informative, requests are followed up on, the Medicaid liaison is an absolute star, and we get a phone call if a fall, illness, or change in medication occurs. The front desk staff is friendly and excellent at screening visitors to keep them from spreading illnesses to residents (I can't believe someone complained about that!). When there was a covid outbreak, the facility moved ill patients to a covid wing to minimize spread and kept us informed very well. As for the resident experience: Overall the facility appears clean -- sometimes when we visit there is an odor if someone has had an accident, but that is the exception. The building is old and in need of some repairs, but the 2-people-per-room setup is better than another place I looked at that had 4-per-room. The dining/activity room is very nice and bright, and the staff decorates it for holidays. Meals are served on real plates in warmer containers and they are fine. There are activities offered, but of course not comparable to a more expensive facility; I wish there were more music and performances and pet therapy to engage the more passive residents. A lot of the hands-on care staff are terrific and very kind, and some could be friendlier and more responsive, but they all do a very difficult job and we are grateful. They know the residents and in my relative's case are understanding of their individual habits. Unless you can buy your way into somewhere great, living in a care facility in the U.S. is not going to be a picnic. If you are looking to place a loved one, you have to just do the best you can and choose from the available options (and hope Medicare/Medicaid don't get axed!).

DO NOT send your loved ones here!! This place is horrible. My 84 year old mother was sent here from…read moreLandsdowne hospital and stayed for about 2 weeks. While she did make some improvements in her mobility she was not able to transfer out of her bed or wheelchair without assistance. She also wasnt able to walk independently with a walker during her last PT session yet they still seemed to think 8 hours of in home care upon returning home would be adequate. They sent us with a wheel chair that she cant even use because due to her arthritis she cant bend her knee enough to use the foot rests!!! They didnt give me a list of equipment I needed to get (aside from wheelchair, walker, and bedside camode) when her in home caregiver arrived this morning (her first morning at home) she asked about a lift belt and she was shocked they didnt send her with one. My mother ended up back in the ER after a sleepless night for both of us with her in so much pain. Encompass refused to take her back and her physician there blatantly LIED to her ER Dr about her abilities prior to discharge. The DR in the ER absolutely didnt belive them as she has eyes on her now and can see how in pain she still is. What they have done is criminal and I am FOURIOUS that they would out right lie to cover their asses. Believe all the one star reviews and try somewhere else, the hospital is now working on getting her transferred somewhere else with, hopefully, competent staff. STAY AWAY is my only advice here.

Horrible... They assessed my mother, approved her and…read moreaccepted her. Charged her insurance. Transported her to the facility and less than 12 hours sent her back to the hospital they picked her up from without consulting me her POA. I would never ever recommend this facility to my worst enemy.

There were more "hookups" happening than help! It failed to prepare my husband for when he returned…read moreto the real world. So called therapists were just previous patients of this "rehab". They wont let you speak to your wife but for 10 minutes 3 times a week. No one was qualified to give therapy and the advice given was detrimental to my husband's recovery. If you want to be a rehab hopper and take a vacation, this is the place! No self-respecting person in recovery will take this place seriously.

From the owner: At The Valley, we are more than just a treatment facility; we are your partners on the journey to…read morerecovery. As the leading inpatient rehabilitation center, we provide compassionate, evidence-based care that empowers individuals to overcome addiction and rediscover their strength. Nestled in the tranquil surroundings of Rockville, our dedicated team is here to walk with you every step of the way, ensuring that your path to healing is not only possible but filled with hope and renewal. Our residential treatment center offers a home-like feel where patients are fully supported on their path to recovery.

This is for both their doctors office and their PT center. Their billing and scheduling systems…read moreare their downfall for me. Spend a little bit of money to improve the customer and office staff experience and you would have a good business. As it is, you seem only focused on bottom line and patients are just a dollar sign. Office staff are excellent PT staff is awesome Doctors are good I am finally giving up on them after five years and looking elsewhere.

Went to the dr. Witba meniscus tear. Was told I can do surgery , if wanted, opted for suregery…read moresince they did it 4 years ago. 2 consultations layer, absolutely useless , but not free, I am told I can have surgery BUT, the drm is leaving the practice. I spent more money on consultations where I was told " yes, surgery" and yet, no surgery. An absolutely money trap!!! Do not go there , go absolutely anywhere else !!! They lost key surgeons, I am out $500 and starting over. Never go there!!!

Great staff members that get to know you and a personal level and try everything in their power to…read moremake you feel better. Cannot say enough good things about all the physical therapists, assistants, and front office staff. If I ever get injured again and need PT I will definitely go back!

Great staff, very supportive, kind and have helped the healing process much easier mentally and…read morephysically.

My daughter has been going to physical therapy at the Germantown location. The staff have been…read moreamazing. They are very helpful at the front desk and we have never had to wait more than 5 minutes for her appointment. The PT that we work with (Blessing) is so knowledgeable and patient with my daughter. She makes sure to listen to her when something is painful and adjusts her approach. I would highly recommend this practice.

I've been to NRH two times. The first time for my ankle when I fell and most recently for a…read moreherniated disk that was causing me tremendous pain shooting from my shoulder to my fingers. Neurosurgeon recommended PT instead of surgery and I'm grateful he did. I worked with PT Sammie Nguyen. Sammie was great at communicating with me and helping me understand what I needed to do to heal. He was patient and knowledgeable and also very nice. After 14 treatments, I left pain behind and I'm very grateful to him. Also thanks to Patrick, Blessing, Henry, Karen, Chelsea and the reception desk. The whole team provided awesome care and a great place to heal. Thank you!!

A injured her hand at work a few weeks ago; her elbow and wrist were painful. She took painkillers…read moreand applied a medicated plaster, which helped, but the pain returned yesterday. Today I came to East West for treatment and was grateful for Dr. Shelly's acupuncture treatment; after a few needles, the pain was gone . Thank you, Dr. Shelly, for your treatment. Thank you.

I just went today for my first appointment. The forms you have to fill out are very specific. The…read moreatmosphere was nice and relaxing. The staff at the front desk were very warm and welcoming. They will do a consultation first and get more details. Then bring you to a room. The women that did my acupuncture was very knowledgeable and made me feel comfortable and explained what would happen. It's interesting how our body's work and how the body needs balance to work better. Will definitely make another appointment

I'm grateful for the caring staff at Heritage Hall. They truly live by their values, showing…read morecompassion, kindness, and respect in the care they provide. A special thank-you to Molly, the nurse, for her dedication and thoughtful care. It means so much to know your loved one is treated with dignity. Thank you to Molly and the entire team for making a difference for our family! We literally cried when she had to leave because they had a wait list for long term care. 5 star treatment to their patients.

I would not recommend Heritage Hall to care for an elderly relative. My father was there for a…read morecouple of months and it was a terrible experience. We had problems with both the staff and the administration. Most of the nurse assistants were very nice and helpful but they are overworked & short staffed and my father would often be neglected by them. I would have to go find someone to assist him in urinating, etc., and that often turned into an extensive search as often not a single staff member was in sight. I am a male and one of the nurse assistants, a black lady named Sarah, made sexual advances towards me on several occasions. She would grab me in a bear hug and rub her body up against mine and attempt to kiss me on the neck. The first time it happened, I just pushed her off me and thought she got the message. The second time it happened I complained to the Social Services Director, a lady named Maureen, and told her what had transpired and that I was offended by it. Maureen was very rude and actually made a joke about it and said that was how Sarah shows affection. Sarah continued to work there even after this. Also my Dad had given Sarah some peanut brittle for Christmas and after it was gone, she started bugging him for more. She was relentless to the point where he really became upset by her persistence. I also complained to Maureen about this but as in the other issue, she just brushed it aside. I had elected to do my father's laundry instead of having it done on site by their laundry service. My father's clothes started disappearing and to the point where we lost about a dozen articles of clothing. Apparently even though I had notified them I would be doing the laundry, his clothes were still being picked up, taken to their laundry area and then mysteriously disappearing. When my father finally left the facility and came home, I wrote Heritage Hall a short letter regarding his missing clothes & that I would like them back but they never responded. Plenty other facilities to choose over this one and I would certainly not recommend Heritage Hall.

There aren't enough superlatives to describe the care my husband received at the Adventist…read moreRehabilitation Center in Silver Spring.  Everyone is caring and focused on getting the patient healthy and maintaining a stress free environment so you can focus your energies on healing.  They all work as a team.  Dr. Thorpe, in addition to being an extremely skilled physician, he is thoughtful, caring and attentive. He makes you feel as if you're his only patient taking whatever time is needed to answer any questions and keep you informed of the treatment plans. My husband came to the center unable to walk because of spine surgery and with a diagnosis of a blood disorder.  As a result of Dr. Thorpe's thoroughness, it turned out that there was no blood disorder.  The usual blood tests provided inaccurate results. The physical and occupational therapists were equally caring and skilled. The therapies had him walking and slowly becoming self sufficient. The nursing care cannot be praised enough.They were always responsive to his needs and often checked in just to see how he was doing. Our care navigator, Ms. Enitan Macarthy worked to maintain quality care and made the transition home seamless. We owe a debt of gratitude to the entire staff for getting my husband functioning well enough to come home.